PrJSC «VF Ukraine», location: 15 Leiptsyzka St., Kyiv, Ukraine.
The address for the submission of complaints (applications, requests) to the Operator, the procedure and deadlines for handling the applications and complaints, as well as the postal and electronic addresses, applying to which the Subscriber can contact the Operator and the NCCIR with regard to the telecom services provision, can be found by free short number 111 . If the Subscriber contacts the Operator by phone, the Subscriber agrees that the telephone conversation may be recorded for the Subscriber service quality control purposes.
Definition of Terms:
- Subscriber – a consumer who receives telecommunication services for own needs under the terms and conditions of the contract (or receives services without signing a written Agreement/Contract), which stipulates the connection of terminal equipment owned or used to the telecommunication network. The terms of provisioning services to Subscribers who use services without entering into the Agreement/Contract are also regulated by additional guides and instructions on the use of these services.
- Operator – a business entity entitled to operate in the telecommunication sector and having the right to telecommunication networks maintenance and operation of telecommunications networks.