Suspicious number
Protect yourself from phone scammers

The service is available for activation in the following tariffs:

– Prepaid tariff plans:

• 4G Smart Light;
• 4G Smart M;
• 4G Smart S+;
• 4G Smart XL;
• 4G Smart XS;
• 4G Smart XS+;
• Device L;
• Device M;
• Euro L;
• Euro M;
• Euro S;
• Joice MAX 2023;
• Joice Max;
• Joice Pro 2023;
• Joice Pro;
• Joice RLAH Unlim;
• Joice RLAH;
• Joice Start 2023;
• Joice Start Special
• Joice Start Special 2023;
• Joice Start;
• Joice UA;
• Joice;
• Light+;
• Partner;
• SuperNet Pro;
• SuperNet Pro+;
• SuperNet Pro+2021;
• SuperNet Start 2019$
• SuperNet Start; 
• SuperNet Start+;
• SuperNet Turbo;
• SuperNet Unlim;
• SuperNet;
• Turbo 2019;
• Turbo 2023;
• Turbo;
• YEZZZ;
• Basic RED.

– Contract tariff plans:

• Business Pro;
• Business Smart;
• Business Start;
• Business ULTRA L;
• Business ULTRA VIP;
• Business ULTRA XL;
• Business Unlim Plus;
• Business Unlim;
• Family Contract;
• Giga Combo Pro;
• Giga Combo Pro+;
• Giga Combo;
• Giga Combo+;
• GSM Victory PoP;
• RED Business M;
• RED Business S;
• RED Business VIP;
• RED Business XS;
• RED LIGHT;
• RED PRO;
• Red S;
• RED START;
• RED TURBO;
• RED Unlim MAX;
• RED Unlim Plus;
• RED Unlim;
• Team;
• Ultra VIP;
• Ultra.

Protection from incoming calls and SMS from suspicious numbers

If a subscriber calls you or sends you a message from a number that was likely used for malicious calls or spam sending, we will block calls and SMS from this number and inform you about it in a message from the Vodafone number. 

To receive a call or SMS from such a number, you need to deactivate the Suspicious Number service by dialing the combination 2070#. 

Protection when trying to make the outgoing calls or send SMS to suspicious numbers.

If you try to call a number that was likely used for malicious calls or spam sending, you will hear a voice message about it before the connection, and then the call will be disconnected. If you try to send an SMS to a number that was likely used for malicious calls or spam sending, we will block sending SMS to this number and inform you about it in a message from the Vodafone number.

To check if the number was really not used for malicious calls and spam sending, please call 111 and leave a request. After checking, we will inform you of the result via SMS.

The customer activating the service agrees to the analysis of the numbers called to identify their use in fraudulent schemes such as making malicious calls, sending spam and unauthorized interference in the operation and / or use of telecommunications networks. The operator, using its own algorithms, identifies the numbers and alpha names that pose a potential threat to other subscribers, make malicious calls and are likely the distributors of unsolicited SMS (spam).

If you are roaming, the Operator will be able to protect you from the malicious calls and spam from Vodafone Ukraine subscribers located in Ukraine. In other cases, the Operator does not guarantee the operation of the Suspicious Number service on the side of roaming partners for technical reasons.

Check service status: Dial   * 207 * 2 #   or in the My Vodafone app.

Disable service: Dial   * 207 * 0 #   or in My Vodafone.

Extend the service: dial the combination   * 207 * 1 #   (if you would like to activate the service after topping up your account, without waiting for automatic renewal after missing the top-up date).

The service cost:

• for prepaid subscribers - UAH 0.50 per day (including the taxes and fees);;
• for contract subscribers - UAH 15 per month (including the taxes and fees).