Suspicious number
Protect yourself from phone scammers

The service may be activated on both:

– prepaid tariff plans:

• Vodafone 4G Smart XS
• Vodafone 4G Smart S+
• Vodafone Light+
• Vodafone Partner
• Vodafone Device M
• Vodafone Device L
• Vodafone SuperNet Start 2019
• Vodafone SuperNet Unlim
• Vodafone SuperNet Turbo 2019
• Joice
• Vodafone 4G Smart M
• Vodafone SuperNet Start
• Vodafone SuperNet Pro
• Vodafone SuperNet Pro+ 2021
• Vodafone Euro S
• Vodafone 4G Smart XL
• Vodafone SuperNet Start+
• Vodafone 4G Smart XS+
• Joice Start Special 2023
• Joice Start 2023
• Joice Pro 2023
• Vodafone SuperNet Pro+
• Vodafone SuperNet Turbo
• Vodafone 4G Smart Light
• Vodafone Euro L
• Joice MAX 2023
• Vodafone Turbo 2023
• Joice RLAH
• Joice UA
• Joice RLAH Unlim
• Vodafone Euro M
• Vodafone Turbo
• Joice Start
• Joice Pro
• Joice Max
• Joice Start Special
• FLEXX GO
• FLEXX TOP

– contract tariff plans:

• RED Business XS
• RED Business S
• RED Business M
• Business Unlim Plus
• RED Business VIP
• Red S
• RED LIGHT
• Family Контракт
• Business ULTRA XL
• Business ULTRA L
• Vodafone для своїх
• Vodafone Team
• Vodafone Ultra
• Vodafone Ultra VIP
• Business ULTRA VIP
• Vodafone Business Smart
• Test BS
• Test Quality
• Business Start
• Business Pro
• Business Unlim
• RED START
• RED PRO
• RED Unlim
• RED Unlim Plus
• RED Unlim MAX
• RED TURBO
• Giga Combo
• Giga Combo Pro
• Giga Combo+
• Giga Combo Pro+
• Business Connect
• Business Connect+
• Start
• Pro
• Pro+
• Vodafone FLEXX GO
• Vodafone FLEXX GO_MNP
• Vodafone FLEXX TOP_MNP
• Vodafone FLEXX TOP

Protection from incoming calls and SMS from suspicious numbers 

If a subscriber calls you or sends you a message from a number that was likely used for malicious calls or spam sending, we will block calls and SMS from this number and inform you about it in a message from the Vodafone number. 

To receive a call or SMS from such a number, you need to deactivate the Suspicious Number service by dialing the combination *207*0#. 

Protection when trying to make the outgoing calls or send SMS to suspicious numbers.

If you try to call a number that was likely used for malicious calls or spam sending, you will hear a voice message about it before the connection, and then the call will be disconnected. If you try to send an SMS to a number that was likely used for malicious calls or spam sending, we will block sending SMS to this number and inform you about it in a message from the Vodafone number.

To check if the number was really not used for malicious calls and spam sending, please call 111 and leave a request. After checking, we will inform you of the result via SMS.

Unlike the free number blocking based on customer complaints, which is regulated by state regulations, the Suspicious Number service uses its own algorithms and analyses the activity of numbers in real time. This allows detecting numbers and alpha names that may pose a threat to other subscribers, including for making fraudulent calls or sending unwanted SMS messages (spam). By activating the service, the customer agrees to the analysis of numbers they contact in order to detect signs of fraud, spam, or other malicious activity.

If you are roaming, the Operator will be able to protect you from the malicious calls and spam from Vodafone Ukraine subscribers located in Ukraine. In other cases, the Operator does not guarantee the operation of the Suspicious Number service on the side of roaming partners for technical reasons.

Check service status: Dial   * 207 * 2 #   or in the My Vodafone app.

Disable service: Dial   * 207 * 0 #   or in My Vodafone.

Extend the service: dial the combination   * 207 * 1 #   (if you would like to activate the service after topping up your account, without waiting for automatic renewal after missing the top-up date).

The service cost:

• for prepaid subscribers - UAH 0.50 per day (including the taxes and fees);;
• for contract subscribers - UAH 15 per month (including the taxes and fees).