Suspicious Number is a service that helps protect you and your loved ones from spam, phone scammers and thus save your money.
How it works
Check your tariff plan
Activate the service via app or USSD code
Use the service
Evaluate the benefits
Questions (FAQ)
What tariff plans include the Suspicious Number service?
The service is available for activation in the following tariffs:
– Prepaid tariff plans:
- Vodafone Turbo Joice/Joice Start/Joice Start special/Joice Pro/Joice Max Vodafone SuperNet Unlim/Vodafone SuperNet Turbo/SuperNet Turbo_2019/SuperNet Start_2019/SuperNet Start+/SuperNet Start/SuperNet Pro+_2021/SuperNet Pro+/SuperNet Pro Vodafone Device M/L Vodafone 4G Smart XS+/4G Smart XS/4G Smart XL/4G Smart S+/4G Smart M/4G Smart Light/ Vodafone Light+ Vodafone Partner YEZZZ
– Contract tariff plans:
- RED PRO/RED MAX/RED L/RED LIGHT/RED S/RED START/RED Unlim Plus/RED Unlim MAX/RED TURBO Vodafone Ultra VIP/Business ULTRA VIP/Business ULTRA XL/Ultra/Business Smart RED Business XS/RED Business S/Business ULTRA L/RED Business M/Business Unlim Plus/RED Business VIP/Business ULTRA XL/Business Special/Business Start/Business Pro/Business Unlim Family
How does the service work?
Protection from incoming calls and SMS from suspicious numbers
If a subscriber calls you or sends you a message from a number that was likely used for malicious calls or spam sending, we will block calls and SMS from this number and inform you about it in a message from the Vodafone number.
To receive a call or SMS from such a number, you need to deactivate the Suspicious Number service by dialing the combination 2070#.
Protection when trying to make the outgoing calls or send SMS to suspicious numbers.
If you try to call a number that was likely used for malicious calls or spam sending, you will hear a voice message about it before the connection, and then the call will be disconnected. If you try to send an SMS to a number that was likely used for malicious calls or spam sending, we will block sending SMS to this number and inform you about it in a message from the Vodafone number.
What to do if you believe the number has been wrongly identified as being used for malicious calls and spam distribution?
To check if the number was really not used for malicious calls and spam sending, please call 111 and leave a request. After checking, we will inform you of the result via SMS.
What is the principle of blocking calls and SMS?
The customer activating the service agrees to the analysis of the numbers called to identify their use in fraudulent schemes such as making malicious calls, sending spam and unauthorized interference in the operation and / or use of telecommunications networks. The operator, using its own algorithms, identifies the numbers and alpha names that pose a potential threat to other subscribers, make malicious calls and are likely the distributors of unsolicited SMS (spam).
Work of the service in roaming
If you are roaming, the Operator will be able to protect you from the malicious calls and spam from Vodafone Ukraine subscribers located in Ukraine. In other cases, the Operator does not guarantee the operation of the Suspicious Number service on the side of roaming partners for technical reasons.
How to find out the status of the service and disable it?
Check service status: Dial * 207 * 2 # or in the My Vodafone app.
Disable service: Dial * 207 * 0 # or in My Vodafone.
Extend the service: dial the combination * 207 * 1 # (if you would like to activate the service after topping up your account, without waiting for automatic renewal after missing the top-up date).
How much does the service cost?
The service cost:
- for prepaid subscribers - UAH 0.50 per day (including the taxes and fees);;
- for contract subscribers - UAH 15 per month (including the taxes and fees).
Special offers
The promotional offer for connecting to the "Suspicious Number" service for 3, 6 or 12 months at a fixed fee.
To activate the stock offer, use the following USSD codes:
After the end of the promotional period, the service will be automatically extended at the regular price of 0.50 UAH per day.
The promotional offer is valid until 23.05.24.
