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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

How to connect?

The Bookmate Premium Service subscription – 30-day free trial for new users.

Further, the cost will be 20 UAH/week or 3 UAH/day till self-deactivation.

Try for free

How to connect bookmate

iOS Android

1
Send SMS with the text ”1” to 8855 for service activation
2
Get SMS about service activation
3
Having downloaded the application, register on Bookmate via the Vodafone button
4
Enter your Vodafone mobile number and click the "Get code” button
5
Enter the code from the received SMS message, agree to the terms and conditions and click the ”Register” button
1
Send SMS with the text ”1” to 8855 for service activation
2
Get SMS about service activation
3
Having downloaded the application, register on Bookmate via the Vodafone button
4
Enter your Vodafone mobile number and click the "Get code” button
5
Enter the code from the received SMS message, agree to the terms and conditions and click the ”Register” button
1
Send SMS with the text ”1” to 8855 for service activation
2
Get SMS about service activation
3
Having downloaded the application, register on Bookmate via the Vodafone button
4
Enter your Vodafone mobile number and click the "Get code” button
5
Enter the code from the received SMS message, agree to the terms and conditions and click the ”Register” button
1
Send SMS with the text ”1” to 8855 for service activation
2
Get SMS about service activation
3
Having downloaded the application, register on Bookmate via the Vodafone button
4
Enter your Vodafone mobile number and click the "Get code” button
5
Enter the code from the received SMS message, agree to the terms and conditions and click the ”Register” button

FAQ

Bookmate Premium subscription

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I have already got the Bookmate Service subscription - how can I change my subscription according to the Vodafone offer?

To-do steps:

1. Link your Vodafone phone number to your current account in service  

2. Log out of the current account in the service

3. Activate the Bookmate Service subscription by one of the methods mentioned above

4. Log in to the service using your Vodafone number.


NOTE:

  • A trial period is not provided to the users who have activated the subscription
  • Remove your bank card from your account to avoid the double charge on your bank card and to make a payment for a subscription via your mobile account.



How to contact the Bookmate Service Support?

In the Bookmate app:

1. Log in to your account

2. Go to profile settings: click on the round icon (your avatar) in the lower right corner, then click on the settings icon on the right (in the Android application) or on the left (in the iOS application)

3. Choose “Help” section in the settings

4. Click on the message icon in the upper right corner.


On the Bookmate website:

1. Log in to your account

2. Go to profile settings: click on the round icon (your avatar) in the lower right corner, then click on the settings icon on the right (in the Android app) or on the left (in the iOS application)

3. Choose “Help” section in the settings

4. Click on the message icon in the upper right corner.



Can I use the Bookmate Premium Service abroad?

  • The Bookmate service is available in roaming. You can control the Bookmate Premium service in roaming via the Bookmate app
  • It is impossible to send SMS to a short number in roaming
  • The mobile Internet in roaming is charged according to your tariff plan.

It is recommended to use Wi-Fi to listen to audiobooks online or to download the tracks for listening offline.

How to deactivate the Bookmate Premium Service subscription?

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To-do steps:

• Send SMS with the text “СТОП” or “STOP” to 8855 (the text message is free) or

• Deactivate the subscription in the Bookmate application, in the “Subscription Management” section.

General information about the Bookmate service

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The Bookmate Service is an application where you can read and listen to books by subscription. It is the most convenient way to read the books. The library with over a million books and audiobooks: prose, comics, detective stories, fiction, non-fiction, collections in English, Spanish and in 13 other languages.


Conditions of the Bookmate Premium subscription activation for Vodafone customers:

  • To be a customer of the Vodafone network
  • To send SMS with the text ”1” to 8855
  • To get an SMS reply with further instructions for service activation

or

  • Click here and activate a service subscription with further step-by-step instructions.


By sending SMS or activating the service through an application or a promo page, the user agrees to the User Offer.


Note:

For the current Vodafone subscribers: if your phone has the option to use two SIM cards, in this case the Vodafone SIM card should be primary and active for at least one day.

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