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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Catch PASS!

access to unlimited in favorite applications

Online PASS

Social PASS

Video PASS

Online PASS

Online PASS

Unlimited traffic to applications:

Viber Viber
WhatsApp WhatsApp
Всеукраїнська школа онлайн Всеукраїнська школа онлайн
Hangouts Hangouts
Classroom Classroom
Google Meet Google Meet
FaceTime FaceTime
Skype Skype
Skype for Business Skype for Business
WeChat WeChat
Zoom Zoom
Microsoft Teams Microsoft Teams
Coursera Coursera
Duolingo Duolingo
Online PASS service cost
30 UAH/month
Social PASS

Social PASS

Unlimited traffic to applications:

Instagram Instagram
Facebook Facebook
TikTok TikTok
Snapchat Snapchat
X X
Pinterest Pinterest
Likee Likee
LinkedIn LinkedIn
Reddit Reddit
Canva Canva
Social PASS service cost
60 UAH/month
Video PASS

Video PASS

Unlimited traffic to applications:

Apple TV Apple TV
Apple Music Apple Music
YouTube YouTube
YouTube Music YouTube Music
Netflix Netflix
MEGOGO MEGOGO
SoundCloud SoundCloud
Deezer Deezer
Spotify Spotify
Shazam Shazam
SWEET.TV SWEET.TV
Diia TV Diia TV
Cost of Video PASS service is
60 UAH/month

How to connect?

Activation and use of the Online PASS service costs 30 UAH/month
Activate service

How to connect?

Activation and use of Social PASS service costs 60 UAH/month.
Activate service

How to connect?

Activation and use of the Video PASS service is 60 UAH for month.
Activate service

Steps to connect

Remember: most services and applications use not only their own, but also third-party resources, traffic on which can be charged according to the terms of your tariff.

Steps to connect
Steps to connect
Steps to connect
1
You should have an activated bundle for a month
2
Dial the appropriate combination to activate the PASS service you are selecting (or all at once) and press the call button
Online PASS – *316*1#
Social PASS – *310*1#
Video PASS – *313*1#
3
Receive the first SMS about activation the selected PASS service
You should have an activated bundle for a month
1
You should have an activated bundle for a month
Dial the appropriate combination to activate the PASS service you are selecting (or all at once) and press the call button
<br> Online PASS – <a href="tel:*316*1%23">*316*1#</a> 
<br> Social PASS – <a href="tel:*310*1%23">*310*1#</a>
<br> Video PASS – <a href="tel:*313*1%23">*313*1#</a>
2
Dial the appropriate combination to activate the PASS service you are selecting (or all at once) and press the call button
Online PASS – *316*1#
Social PASS – *310*1#
Video PASS – *313*1#
Receive the first SMS about activation the selected PASS service
3
Receive the first SMS about activation the selected PASS service

Online PASS

Social PASS

Video PASS

About Online PASS
open

What is Online PASS?

This is an additional service from Vodafone. After its activation, the traffic for applications within this service is unlimited. When you use them, your gigabytes will not be deducted.

What applications are included in Online PASS service?

Online PASS service includes:

  • Messaging (text and graphic messages) in Viber, WhatsApp, Hangouts, WeChat, Skype, Zoom, Google Classroom, Всеукраїнська школа онлайн, Coursera, Duolingo. 
  • Audio and video calls in Zoom, Viber, WhatsApp, Skype, Skype for business, Hangouts, Google Meet, Microsoft Teams, WeChat, FaceTime.

The list of applications may be changed, which will be informed in advance in accordance with the law. Follow this page to be the first to know what new applications will appear in your PASS.

How to use the service and how much does it cost?

The service will be available for use if two compulsory conditions are met:

- basic package of services is paid for a month/4 weeks within your tariff plan;

- Online PASS service is activated, and the cost of its use is paid.

If at least one of compulsory conditions is not met, the basic tariffs will be applied according to your tariff plan.

The cost of Online PASS service is 30 UAH per month.

On pre-paid conditions, every month from 00:00 to 8:00, the full cost of service is charged during its activation and if there is a sufficient sum on the account. Information about this will be sent in SMS after 8:00.

On contract conditions upon activation, pay the cost of service in proportion to the number of days remaining till the end of the month, and then the full cost of service will be charged every 1st day of the month.

Online PASS service is mutually exclusive with Online PASS_2019 service. If you activate Online PASS service, Online PASS_2019 service will be deactivated.

*Google Hangouts and Google Meet are trademarks of Google LLC.

Activation and deactivation
open

How to activate the service? 

To activate Online PASS:

Dial *316*1# or use My Vodafone application (“My Services” – click Online PASS – “Activate”).

Status check: *316*2#

If the service is pre-set in the tariff, the combinations are not relevant. It just doesn’t need an activation.

Online PASS service is mutually exclusive with Online PASS_2019 service. If you activate Online PASS service, Online PASS_2019 service will be deactivated.

How to deactivate the service?

To deactivate Online PASS service:

Dial *316*3# or use My Vodafone application (“My Services” – click Online PASS – “Deactivate”).

Status check: *316*2#

If the service is pre-set in the tariff, the combinations are not relevant. It just will not be available for deactivation.

Availability in tariffs
open

In which tariffs is the Online PASS service available?

The Online PASS service is available for connection in the tariffs:

Pre-paid: SuperNet Start 2019, SuperNet Pro+, SuperNet Pro 2019, SuperNet Pro+ 2021, SuperNet Unlim, SuperNet Turbo, SuperNet Turbo 2019, SuperNet Turbo 2021, 4G Smart XS, 4G Smart XS+, 4G Smart S+, 4G Smart M, 4G Smart Light, 4G Smart Light+, Device M, Device L, Turbo, Partner.

Contract: Red S, Red Turbo

The Online PASS service is included in the basic tariffs:

Pre-paid: Joice line, SuperNet Start, SuperNet Start+, SuperNet Pro.

Contracts: Red Start, Red Pro, Red Max

Get the name of your tariff

*101# – for pre-paid;
*110*21# – for contract.

Restriction information
open

What can be charged when using applications?

Online PASS is not applied to messaging (text and graphic messages) in applications: Google Meet, Microsoft Teams, Skype for business – they will be charged according to your tariff plan

When Online PASS service is activated, you will receive unlimited traffic in the listed applications, except for technical traffic, which may be charged, for example:

- Show ads while watching streaming video;

- Ads and promotional links that appear in applications;

- External links and navigation to other sites, programs, news, blogs, maps, etc;

- Podcasts

- RSS channels

- Software/application updates

- Videos and content hosted on other sites that are played in the app.

The traffic of the connected device when using the phone as an Internet access point (in modem mode) or when used in modems, downloading traffic using data compression services (Onavo, KickBit ...) or VPN is charged according to the terms of your tariff plan.

Most services and applications use not only their own but also third-party resources that can use GB of your main package. For the correct operation of Online PASS service, we recommend to monitor the balance of GB in the main package, use additional Internet packages if necessary.

PASS services are provided only if you use the service through official iOS or Android applications, and through official web versions in smartphones. When using unofficial applications or Lite-versions, traffic may not be identified on the network and will be charged according to your tariff plan.

With an increased load on the network, the Internet speed may be limited. The services operate on the territory of Ukraine in the presence of coverage of the operator’s network, except for the territory where public authorities temporarily do not exercise their powers or do not exercise them in full.

Is it possible to use your mobile as a modem to use PASS service on a connected device? 

The traffic of the connected device when using the phone as an Internet access point (in modem mode) or when used in modems, downloading traffic using data compression services (Onavo, KickBit ...) or VPN is charged according to the terms of your tariff plan.

How many PASS services can I activate simultaneously?

You can simultaneously activate 3 different PASS services (Online PASS + Social PASS + Video PASS).

Can I use Online PASS service in roaming?

PASS services are available only on the territory of Ukraine in Vodafone network.

When planning trips abroad, use:

- For pre-paid: roaming offers.

- For contract: roaming offers.

About Social PASS
open

What is Social PASS?

This is an additional service from Vodafone. After its activation, the traffic for applications within this service is unlimited. When you use them, your gigabytes will not be deducted.

What applications are included in Social PASS service?

Social PASS service includes:

- Instagram

- Facebook

- TikTok

- Snapchat

- X

- Pinterest

- Likee

- LinkedIn

- Reddit

- Canva

The list of applications may be changed, which will be informed in advance in accordance with the law. Follow this page to be the first to know what new applications will appear in your PASS.

How to use the service and how much does it cost?

The service will be available for use if two compulsory conditions are met:

- basic package of services is paid for a month/4 weeks within your tariff plan;

- Social PASS service is activated and the cost of its use is paid.

If at least one of the compulsory conditions is not met, the basic tariffs will be applied according to your tariff plan.

The cost of Social PASS service is 60 UAH per month.

On pre-paid conditions, every month from 00:00 to 8:00, the full cost of service is charged during its activation and if there is a sufficient sum on the account. Information about this will be sent in SMS after 8:00.

On contract conditions, upon activation, pay the cost of service in proportion to the number of days remaining till the end of the month, and then the full cost of service will be charged every 1st day of the month.

Activation and deactivation
open

How to activate the service?

To activate Social PASS:

Dial *310*1# or use My Vodafone application (“My Services” – click Social PASS – “Activate”).

Status check: *310*2#

If the service is pre-set in the tariff, the combinations are not relevant. It just doesn’t need an activation.

How to deactivate the service?

To deactivate Social PASS service:

Dial *310*3# or use My Vodafone application (“My Services” – click Social PASS – “Deactivate”).

Status check: *310*2#

If the service is pre-set in the tariff, the combinations are not relevant. It just will not be available for deactivation.

Restrictions and availability in tariffs
open

In what tariffs is Social PASS service available?

Social PASS service is available for activation in the following tariffs:

Pre-paid: 4G Smart Light, 4G Smart XS, 4G Smart XS+, 4G Smart S+, 4G Smart M, Device M, Device L, SuperNet Pro 2019, SuperNet Unlim, SuperNet Turbo 2019, SuperNet Pro 1 2019, SuperNet Start, SuperNet Start+, SuperNet Start 2019, SuperNet Pro+, SuperNet Pro+ 2021, SuperNet Turbo, SuperNet Turbo 2021.

Contract: Red S, Red M, RED L, Red Start, Red Unlim, Red Turbo

Social PASS service is already included in the basic SuperNet Pro, Red Pro and Joice line tariffs by default and does not require an activation.

Get the name of your tariff:

*101# – for pre-paid

*110*21# – for contract

Restriction information
open

What can be charged when using applications?

Audio and video calls, advertising, opening of external links are not included in PASS services and will be charged according to your tariff plan.

Please note, that some applications may access other platforms/services/sites of other content providers, and this traffic may be charged according to your tariff plan, for example:

- Show ads while watching streaming video;

- Ads and promotional links that appear in applications;

- External links and navigation to other sites, programs, news, blogs, maps, etc;

- Podcasts

- RSS channels

- Software/application updates

- Videos and content hosted on other sites that are played in the app.

The traffic of the connected device when using the phone as an Internet access point (in modem mode) or when used in modems, downloading traffic by using data compression services (Onavo, KickBit ...) or VPN is charged according to the terms of your tariff plan.

Most services and applications use not only their own but also third-party resources that can use the GB of your main package. For the correct operation of Social PASS service, we recommend to monitor the balance of the GB in the main package, use additional Internet packages if necessary.

PASS services are provided only if you use the service through official iOS or Android applications, and through official web versions in smartphones. When using unofficial applications or Lite-versions, traffic may not be identified on the network and will be charged according to your tariff plan.

With an increased load on the network, the Internet speed may be limited. The services operate on the territory of Ukraine in the presence of coverage of the operator’s network, except for the territory where public authorities temporarily do not exercise their powers or do not exercise them in full.

Is it possible to use your mobile as a modem to use PASS service on a connected device?

The traffic of the connected device when using the phone as an Internet access point (in modem mode) or when used in modems, downloading traffic using data compression services (Onavo, KickBit ...) or VPN is charged according to the terms of your tariff plan.

How many PASS services can I activate simultaneously? 

You can simultaneously activate 3 different PASS services (Online PASS+Social PASS+Video PASS).

Can I use the Social PASS service while roaming?

PASS services are available only on the territory of Ukraine in Vodafone network.

When planning trips abroad, use:

- For prepaid: roaming offers.

- For contract: roaming offers.

About Video PASS
open

What is Video PASS?

This is an additional service from Vodafone. After its activation, the traffic for applications within this service is unlimited. When you use them, your gigabytes will not be deducted.

What applications are included in Video PASS service?

Video PASS service includes the following popular applications without Internet charging:

Apple TV, Apple Music, YouTube, YouTube Music, Netflix, MEGOGO, SoundCloud, Deezer, Spotify, Shazam, SWEET.TV and Diia TV.

The list of applications may be changed, which will be informed in advance in accordance with the law. Follow this page to be the first to know what new apps will appear in your PASS.

Video PASS service does not include subscription costs in Internet applications (services): Apple TV, Apple Music, YouTube Premium, YouTube Music, Netflix, MEGOGO, Deezer, Spotify, SWEET.TV.

How to use the service and how much does it cost?

The service will be available for use if two compulsory conditions are met:

- basic package of services is paid for a month/4 weeks within your tariff plan;

- Video PASS service is activated, and the cost of its use is paid.

If at least one of the compulsory conditions is not met, the basic tariffs will be applied according to your tariff plan.

The cost of Video PASS service is 60 UAH per month.

On pre-paid conditions, every month from 00:00 to 8:00, the full cost of service is charged during its activation and if there is a sufficient sum on the account. Information about this will be sent in SMS after 8:00.

On contract conditions upon activation, pay the cost of service in proportion to the number of days remaining till the end of the month, and then the full cost of service will be charged every 1st day of the month.

*YouTube, are trademarks of Google LLC.

Activation and deactivation
open

How to activate the service?

To activate Video PASS:

Dial *313*1# or use My Vodafone application (“My Services”– click Video PASS –“Activate”).

Status check: *313*2#

If the service is pre-set in the tariff, the combinations are not relevant. It just doesn’t need an activation.

How to deactivate the service?

To deactivate Video PASS service:

Dial *313*3# or use My Vodafone application (“My Services”– click Video PASS – “Deactivate”).

Status check: *313*2#

If the service is pre-set in the tariff, the combinations are not relevant. It just will not be available for deactivation.

Restrictions and availability in tariffs
open

In what tariffs is Video PASS service available?

Prepaid: Device M, Device L, 4G Smart Light, 4G Smart XS, 4G Smart XS+, 4G Smart S+, 4G Smart M, SuperNet Start, SuperNet Start+, SuperNet Start 2019, SuperNet Pro, SuperNet Pro+, SuperNet Pro 2019, SuperNet Pro 1 2019, SuperNet Pro+ 2021, SuperNet Turbo, SuperNet Turbo_2021, SuperNet Turbo 2019, SuperNet Unlim.

Contract: Red S, Red M, Red L, Red Start, Red Pro, Red Unlim, Red Turbo.

Video PA SS service is already included in the basic Joice line tariffs by default and does not require an activation.

Get the name of your tariff:

*101# – for pre-paid

*110*21# – for contract

Restriction information
open

What can be charged when using applications?

The exception is technical traffic, which can be charged, for example, to:

- Show ads while watching streaming video

- Ads and promotional links that appear in applications

- External links and navigation to other sites, programs, news, blogs, maps, etc.

- Podcasts

- RSS channels

- Software/application updates

- Videos and content hosted on other sites that are played in the app.

The traffic of the connected device when using the phone as an Internet access point (in modem mode) or when used in modems, downloading traffic by using data compression services (Onavo, KickBit ...) or VPN is charged according to the terms of your tariff plan.

Most services and applications use not only their own but also third-party resources that can use the GB of your main package. For the correct operation of Video PASS service, we recommend to monitor the balance of the GB in the main package, use additional Internet packages if necessary.

PASS services are provided only if you use the service through official iOS or Android applications, and through official web versions in smartphones. When using unofficial applications or Lite-versions, traffic may not be identified on the network and will be charged according to your tariff plan.

With an increased load on the network, the Internet speed may be limited. The services operate on the territory of Ukraine in the presence of coverage of the operator’s network, except for the territory where public authorities temporarily do not exercise their powers or do not exercise them in full.

Is it possible to use your mobile as a modem to use PASS service on a connected device?

The traffic of the connected device when using the phone as an Internet access point (in modem mode) or when used in modems, downloading traffic using data compression services (Onavo, KickBit ...) or VPN is charged according to the terms of your tariff plan.

How many PASS services can I activate at the same time?

You can simultaneously activate 3 different PASS services (Online PASS+Social PASS+Video PASS).

Can I use Video PASS service while roaming?

PASS services are available only on the territory of Ukraine in Vodafone network.

When planning trips abroad, use:

- Pre-paid: roaming offers.

- Contract: roaming offers.

Need help? Open chat