For prepaid subscribers:
Details can be viewed for free in My Vodafone (Menu – Section Expenses). Information for the last 6 months is available. Detailed information and the ability to send an e-mail is available only for the current and previous month. All events are displayed: both paid and free (with the exception of free internet sessions).
For subscribers of the contract:
Detailed information on expenses on a personal account can be obtained free in several ways:
- My Vodafone (Menu – Section Expenses)
- in electronic invoices that are sent to subscribers' email addresses upon application;
- calling 111
- personally contacting the store of the owner of the number with a passport.
Getting details of paid events on paper is possible only for the last 3 months and is provided only in Vodafone stores. The cost of the service of transferring information to paper is 33 UAH with VAT excluding PF for each month (for each contract for which detailed information is provided).
For individuals – only in Vodafone stores. You must have a passport with you. Details on paper can only be obtained by a subscriber or his representative who has a notarized power of attorney to receive such information.
For legal entities – only in Vodafone stores. You must have a passport, a power of attorney to receive details on paper and a letter indicating which numbers and for what period you need to provide information about calls.
The additional account is available only to prepaid users.
The balance of the additional account can be checked:
An additional account is used for calls and SMS to subscribers within Ukraine and abroad (except for content services); mobile internet; roaming services and monthly/daily payment.
An additional account is not required to pay the first monthly payment.
If there is money on the main and additional accounts and the conditions for their spending are met, money is first of all automatically withdrawn from the additional account, and upon its exhaustion – from the main one.
Exchange bonuses for money – learn more
To request a transfer of funds dial:
*150*phone number of the recipient*amount transferred from 1 to 30 UAH# and press "Call".
For example, to transfer 5 UAH to the number 0501234567, dial the request in a format *150*0501234567*5#.
The cost of one transfer is 3 UAH including VAT and PF for all prepayment clients. The service is not available for subscribers of the contract.
For subscribers in roaming, the service is available only for receiving money.
More details on the service page
To carry out outgoing events from the number (call, SMS, use of the internet), the account must have at least UAH 0.01.
It is important that this condition is taken into account in the following cases:
1. After connecting the service package (per day, for 28 days, per month) for the correct operation of events by number, the account balance must also be at least UAH 0.01.
2. When charging events from an additional cash account (check the balance *101*10#), the minimum balance of the main account is UAH 0.01.