The number validity period is 370 days from the moment of the last top-up of your account.
If you have not topped up your account, the number is valid for 30/60 days from the moment of the first call (depending on your tariff).

• by combination to check your account: *101#
• or in My Vodafone app (Get more details Section → Profile details).

Have passed since the expiration date of the number:

• less than 60 days:

top up your account from UAH 5 (except for Funds Transfer). After that, your number will be unblocked. You will be able to make calls and use the Internet.

• More than 60 but less than 90 days:

call 111 and leave your request. Once your number is re-registered in the network, top up your account from 5 UAH (except for Funds Transfer). You should not do it earlier than the next day, and not later than 7 days after. Following that, your number will be unblocked and you will be able to make calls and use the Internet again.

• More than 90 days:

to unblock or restore your number, follow the instructions on the Number Recovery and Unblocking page.

We recommend downloading the My Vodafone app in order to resolve issues with your number easily and conveniently.
We will also inform you about the important details by SMS.

The monthly service package will be activated automatically, provided that there are enough funds in your account to withdraw the monthly payment.

Check whether your monthly service package is activated: *101#

• End all internet sessions on your phone (turn Airplane mode on/off).
• Check your account: *101#
• If you do not have enough funds in your account, top up *101*4# and find out the required top-up amount. After that, top up the account with the specified amount.
• Dial the combination to activate the monthly package: *101*444# and the call button.

Wait for an SMS about a successful activation of the monthly tariff plan and charging of service packages (gigabytes, minutes and SMS).

• in the My Vodafone app
• on the website
• in Vodafone stores

Minimum top-up amount: 5 UAH (except for the Funds Transfer service).

If the amount you are indebted in your account exceeds the set credit limit:

• after withdrawing the monthly payment for the tariff plan,
• when using paid services.

Blocking may be on the 1st or any day of the month.

Make a payment to your account with a surplus of 0,01 UAH to the indebted amount.

To avoid the number blocking:

• check the personal account balance at the end of the month in My Vodafone app or dial *110*10#
• deposit the amount of your tariff plan for the next month in your account in advance.

The bill for the previous month shall be paid:

• by the 15th day of the current month (terms do not apply if the credit limit is exceeded).

One day before the blocking date, we will send you a regular SMS for you to pay the bill on time and use our services again.
You can also find out all the information about your number in the My Vodafone app

You can find out the credit limit for your number in the My Vodafone app (Number details Section).

Use the self-service My Vodafone to control the number.

Choose the way of activation:

• via the My Vodafone app;
• in a Vodafone store.

 When activating via the My Vodafone app:

• Install the application;
• Click “Become a Vodafone subscriber” on the home page;
• Get verified via the Diya app;
• Sign the agreement in the app;
• Top up your account with the amount of the selected tariff plan;
• Wait for activation of the tariff plan

When activating in a Vodafone store:

• Choose a convenient Vodafone store for you;
• You must carry your passport/ID card and identification code with you (or the Diia if these documents are available in the app);
• Sign the agreement in the store;
• Top up your account with the amount of the selected tariff plan;
• Wait for an SMS on charging the service package;
• Reboot your phone for the proper service package activation and charging.

Learn more about the terms of the potpaid tariffs at the following link

Most likely the subscriber - the sender in the message settings, in the message type (message format) section is set:

• e-mail
• fax
• pager

It is required that this clause contains standard text.
It is also necessary that the carrier type is a GSM channel (Not GPRS).
Difficulties that may arise when changing the format:
On some phones, it may be difficult to change the message format, that is, the message type is standard text, but messages are not delivered. Then we recommend that the subscriber insert the card into another phone and perform similar actions there.
If a subscriber opens an SMS and his phone freezes:
This situation can occur if the greeting SMS has not been deleted from the SIM card. You just need to insert the SIM-card into any other telephone (not a smartphone from Nokia), delete all incoming SMS.

Or the sender in the settings noted the particular message format ("text"), or send the logo / ringtone that your recipient's phone does not support

For correct operation of the Internet, you must configure the phone.

To do this, to order automatic settings for your the link.

If your phone model does not support automatic configuration, you need to make them manually. You can use the tips from the page.

Attention! We recommend that you delete the settings of those services that you do not plan to use from the phone's memory.

To send and receive SMS, you need to check the following settings:
In the settings of your phone, the SMS center number must be correctly specified: +380 50 000 501 and it must be selected as the current SMS center. By default, this number is registered in the SIM card. However, if you have changed or deleted this number, you must enter it again.

The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

• SMS format - Text
• The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

To send and receive SMS, check the following settings:

In the settings of your phone must be set to the correct SMS center number: +38050 000 501 and it needs to be selected as the current SMS center. By default, this number is written in the SIM card. However, if you changed or deleted that number, you need to enter it again.

The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

• SMS format - Text
• The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

Now Vodafone Ukraine subscribers Prepaidcan set up mobile GPRS internet in their mobile phone just in one step.

To do this, you just need to send a free SMS-message with the text "0" to the short number 1020.
The system will independently determine the list of services that your phone supports and will offer you to order the settings at your discretion.

Attention! After receiving the settings, you need to save them to your phone.
Prepaid subscribers can activate all GPRS services on their own by sending SMS to 1040001.
Prepaid contract subscribers can activate services in person by calling 111 (free within Ukraine from the Vodafone Ukraine Prepaid mobile network, around the clock). Or using the "Internet Assistant" service.
You can also set up these services on your phone using the service ordering automatic settings on the site for prepaid subscribers.

For the convenience of users, the Mobile GPRS-Internet service has the ability to access with incorrect or empty settings. Such access is charged according to the subscriber's tariff plan.
Feel more advantages of modern mobile communications by setting up Mobile Internet on your phone.

Transfer the funds from additional cash account in the main impossible. Their priority of use higher than funds from the main account.

Please note! to Use these means not for all services.

Outgoing call on Ukraine

You came to Ukraine, chose the network PJSC “VF Ukraine" and I wish to call a subscriber whose Ukrainian phone number - dial the number in international format (billing in this case corresponds to the local call within Ukraine):

+ <country Code> <code area or network of Ukraine without the preceding zero> <number>.

for Example, to call to Odessa, Ukraine, type: +380 482 xxx XXX where:

• + the character used in mobile telephones of GSM standard to replace international access code from any country; 
• 380 - international code of Ukraine; 
• 482 - city code of Odessa; 
• xxx XXX - phone number of the subscriber.

About the tariffs for roaming calls within Ukraine check with Your home operator.

Outgoing call outside Ukraine - international call

You came to Ukraine selected a network of PJSC “VF Ukraine" and I wish to call a subscriber who is outside Ukraine, dial the number in international format (billing in this case is consistent with international call outside Ukraine).

+ <country Code> <area code / network> <phone number>.

for Example, to call in San Francisco, type in: +1 415 XXX XX XX where:

• + the character used in mobile telephones of GSM standard to replace international access code from any country; 
• 1 - code of the USA; 
• 415 - code San Francisco; 
• XXX XX XX - the phone number of the subscriber.

About the tariffs for roaming calls outside Ukraine check with Your home operator.

VIP-reference 109

VIP-reference 109 is a unique information-reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine!
Multilingual support for voice guidance (English, French, German, Spanish, Russian, Ukrainian).
By calling 109, you will easily and quickly receive professional answers to all questions, as well as use exclusive services: mobile translator, taxi ordering, table reservations in Ukrainian restaurants, ticket booking (railway, bus transport, sea transport), Ukraine travel guide, transport schedule, weather forecast, etc.
Call from your mobile phone to short number 109 and get the information you need from the operator in English, German, French, Spanish, Russian or Ukrainian.

Vodafone inform 123

Vodafone Inform 123 - Reference and information service provides a wide range of reference information, service and unique consulting services. Language support: English, Russian, Ukrainian.
By calling 123, you can use the following services: ordering a taxi, car rental, ordering goods with delivery, timetables for all types of transport, searching for information about addressees, weather forecast, information for rest, etc.
Call from your mobile phone to short number 123 and get the information you need from the operator in English, Russian or Ukrainian.

Mobile guide – 616

The service provides relevant information about the most useful and interesting cities of Ukraine. Mobile guide – this bright mobile travel from PJSC “VF Ukraine", a trusted friend of travelers, the most interesting thing about the most beautiful city of our country. In the popular tourist city of Ukraine.

How to use? by Calling 616, after selecting a language, You will be prompted to select a city: Kyiv, Lviv, Kharkiv, Odessa, Dnepr, the Zhytomyr, Poltava, Ivano-Frankivsk, Uzhgorod, Yaremche and Kamianets-Podilskyi.

The cost of the call is: fee'unity - 11.00 UAH., minute call is 11.00 UAH. Charging with 13 seconds.

To get full access to managing your account use the system "INTERNET ASSISTANT".

The high speed of providing information in six languages and the uniqueness of many services - all this subscribers of PJSC "Vodafone Ukraine" will find by calling VIP-help 109.

Feel the benefits, entrust minor or routine tasks to professionals! Call 109 and VIP Help will become your personal assistant, consultant and lifestyle manager in the world of information and services. VIP-Plus is a unique information and reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine! By calling 109, you will get access to the following services:

	Mobile translator
	Legal advice
	Virtual navigation in 27 cities of Ukraine

Buying the starter pack services are Prepaid, you get

• SIM card 
• User Manual, which also contains a Registration card and Warranty 
• quick Reference guide 
• Special sticker with important numbers

SIM CARD

SIM card contains Your personal telephone number. She must constantly be in Your phone. On the back of the SIM card located the PIN and PUK codes.

How to make the first call

• Insert the SIM card into a mobile phone. 
• Turn on the phone and enter the PIN code 0000.

in order to call the desired number, You must follow this schema:

• 050 XXX XXXX - if you call on a mobile phone PJSC “Vodafone Ukraine”;
• (area Code) XXX XXXX - if you call on a mobile phone of another operator; 
• (city Code) XXX XXXX - if you call on a landline number; 
• + (country Code) (area code) XXX XXXX - if you call abroad.

Warning! Just after Your first call You will receive the ability to receive calls

Your account

Every subscriber gets a personal Prepaid account. It stores information about each Deposit and withdrawal of Your funds. In the future, You can Fund your account using a card payment the Deposit.

To replenish the account, You must:

• to erase the protective coating on the reverse side of the card payment to see the hidden the 14-bit code; 
• call from your mobile phone's menu of services Prepayment 7722 and follow the voice prompts. (During the first replenishment listen to the introductory instructions and select the language); 
• when you are prompted to Fund your account, press 2; 
• after the beep, enter the 14 digit code of card payment and nothing else to press. 
• your account will be credited.

USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.

Note: USSD message is not saved in the phone memory.

The main advantages of using the service:

• Speed - information is provided in real time.
• Convenience - easy access to financial and loyalty program information.

In order to send a request, you need to dial the established order of characters, namely: request code # and press the call button.
USSD request number assignment table

When using USSD-requests *104* phone number #, *777#, *777*1#, *777*2#, *777*3#, the subscriber can independently choose the language of the USSD-message-reply-Ukrainian, Russian or English ...
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial *02; in English - *03.
The language changes only for the current request.
Example for USSD request *777#:
*777*01# or *777# - Ukrainian language. *777*02# - Russian language. *777*03# - English. Blocking GPRS services

Using a USSD request:

• *109*80# - Request to check the status of the "Blocking Mobile Internet, WAP, Online TV" service.
• *109*81# - Request to activate the "Blocking Mobile Internet, WAP, Online TV" service.
• *109*82# - Request to deactivate the service "Blocking Mobile Internet, WAP, Online TV".
• *109*90# - check the status of the "Blocking APN mts.internet" service.
• *109*91# - Activation of the service "Blocking APN mts.internet".
• *109*92# - Deactivation of the service "Blocking APN mts.internet" ..
• *109*102# - Order blocking the Mobile Internet service in roaming.
• *109*101# - check the status.
• *10*103# - Unlocking.

Locking / unlocking is carried out within a day from the date of appointment, upon completion the subscriber receives an SMS notification.

Limitations:

The service applies only to subscribers of PJSC "Vodafone Ukraine" and is not provided to guest subscribers of roaming partner operators.
If during the active blocking of "Mobile Internet, WAP, Online TV", the subscriber sends a request to activate the "Mobile Internet in roaming", then in addition to activating the Mobile Internet in roaming, GPRS, WAP, Online TV services are also activated in the home network, that is, it is deactivated blocking "Mobile Internet, WAP, Online TV".
To get full access to managing your account, use the “My Vodafone” system.

USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.
The USSD service does not require an additional order or activation; it is provided to subscribers on a permanent basis free of charge. The service is available from a mobile phone that works in the GSM standard, regardless of the model.
Note: USSD message is not saved in the phone memory.

The main advantages of using the service:

• Speed - information is provided in real time
• Convenience - easy access to financial information and information about the loyalty program

In order to send a request, it is necessary to dial the established order of characters, namely: request code # and press the call button.

When using USSD requests *104* phone number #, *110#, *110*1#, *110*2 #, *110*3#, the subscriber can independently choose the language of the corresponding USSD message - Ukrainian, Russian or English.
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial * 02 into English - * 03. The language changes only for the current request.

Example for USSD request *110#:

• *110*01# or *110# - Ukrainian;
• *110*02# - Russian;
• *110*03# - English;

To activate/deactivate services, you need a Password, which must be added at the end of each request.

The password ensures the confidentiality of service management.

If you are an individual, to order a password, call the Customer Service Center at 111. A unique generated password will be sent to you in an SMS-message within 2 days.

A legal entity can order a password by sending an application by fax (044) 240 240 0 or by calling (050) 462 24 00. You will learn the intended password from the sent SMS or contact person of your organization within 2 days.

You Have the opportunity to choose for themselves the best variant of connection to the network Vodafone Ukraine:

• Deposit - the fastest way to start using mobile phones relationship, no contractual obligations. 
• Contract connection - for those who use mobile communications daily, no connection fee.

... to stay in touch, no matter where you were!

To become a subscriber Prepayment, enough to buy a starter pack with any of the proposed tariffs of PJSC “VF Ukraine".

The starter pack you want to activate, making a call until the date specified on the reverse side on the territory of Ukraine in the network of PJSC “VF Ukraine". To use the services of connection from PJSC “VF Ukraine", You must have a mobile phone standard GSM 900/1800.

If You have not used the SIM card that is included in the starter package (i.e. made a call to the specified date), You will not be able to take advantage with this starter pack. After activation, the validity period of Your number is set to 30 days from the date of the call in the absence of replenishment. After recharge of 5 UAH service is extended for 365 days. To avoid tripping Your room in advance to take care of the renewal. Extend Your room is possible only by Deposit. For each replenishment of the account by the voucher of any face value period of validity of Your number is extended for 365 days from the date of Deposit.

Operator codes, PJSC “VF Ukraine": 095, 050, 066, 099

Warning! in the absence of outgoing events (for example, outgoing calls and SMS) number for 10 months subscription package of the subscriber may be changed to any other rate available for the connection.

In order to become a contract subscriber, you need to choose a tariff package, and sign a contract for the provision of mobile connection with the company PJSC “VF Ukraine".

For the Contract/Agreement must provide the following documents and information:

• valid passport of the citizen of Ukraine with a stamp of registration in Ukraine; 
• certificate of assignment of identification number; 
• information about your place of residence (postal address); 
• information about the contact phone in Ukraine.

You can also use any convenient way for You to pay your bills.

Connectivity options

Whichever connection option You choose, You can always experience the benefits of the use of mobile communications from the PJSC “VF Ukraine". After all PJSC “VF Ukraine" is the largest national GSM/EDGE coverage, as well as the ability to use roaming services in networks of 375 companies-partners of PJSC “PF Ukraine’ on n'five continents! Moreover, PJSC “VF Ukraine" offers its customers simple and competitive rates and additional service “My family”, which allows you to spend less.

If You can't decide on the method of connection, please consult the experts on sale in shops and authorized dealers.

With the full terms of use, you can see the link

Emergency numbers:

• 101 fire department / rescue service
• 102 police
• 103 ambulance
• 112 emergency services
• 104 emergency gas service

With the full terms of use, you can see the link

For consultation over the telephone, use the number of the consultation center +380500400111 - the call is free

You can also contact the operator through the On-line service center.

Mobile communication services agreement

Application form for the provision of cellular (mobile) telephone services for individuals

Agreement on the provision of wireless Internet access

The number validity period determines the date until which the subscriber can use the SIM-card.
If it is a new number, after activation it will be valid for 30 or 60 days (depending on the tariff plan).

To extend the validity period of the number for 370 days, it is enough to replenish the account for an amount of UAH 5 or more in any way, except for transferring funds.
Top up

When using the 4G network, the Internet can work in the background (even if the data transmission function is disabled in the phone).

To avoid unwanted tariffs (if you do not plan to use the Internet), we recommend changing the network type in the phone settings on 3G and disable data transmission.

To find out your Vodafone tariff:

• dial *101#
• call 111*1

The list of charges is available at the following link
Check the validity period of the monthly package and the balance of services for the tariff: *101*4#

Check all information on the number in My Vodafone (Menu – Tariffs Section)

The cost of services in Vodafone tariffs is payed monthly (check the validity period by number *101*4#). If there is not enough money on the account to pay for the service package for a month, the daily package is automatically activated.

To connect a monthly package you need:

• top up the account for a sufficient amount to pay for the package;
• dial *101*444#;
• restart the phone (or enable/disable flight mode) for the tariff to work correctly;
• wait for SMS about the accrual of all services according to the tariff.

Vodafone takes care of you and sends a reminder via SMS two days before you pay for the package, don't miss it.
Also, you can always check the current date of the tariff update, activate a monthly package in My Vodafone

To change the tariff plan, you need:

• choose a tariff;
• check a sufficient amount on the account to transfer and pay for the first monthly package;
• dial a combination to change the tariff;
• wait for SMS about activation the service package.

Attention! The site contains a complete list of existing tariffs in the company. To see the tariffs available for switching to your number – check My Vodafone (Menu – Tariffs – Tariff change). You can connect the optimal tariff in one click.

Pay in advance and use your tariff for 12 months – monthly service package would be updated automatically without any service volumes changes and regular payments.

If you want to activate "Year without fees" in the current tariff:

• make sure that there is a sufficient amount in the account;
• dial *365#
• wait for SMS about service activation.

If you want to switch to a new tariff and activate the "Year without fees" service:

• make sure that there is a sufficient amount on the account (the first month is paid according to the tariff + the cost of the service for a year);
• dial the combination to change the tariff;
• wait for SMS about the tariff change;
• wait for SMS about the tariff connection;
• dial *365# to activate the service for a year;
• wait for SMS about service activation.

For more advice over the phone use the number of the advisory centre
+380500400111 - free call.

You can also contact the operator through the On-line service center.

Subscriptions to the Subscribers of Vodafone, will never need to activate the international roaming service. Enough to have on account of the amount required to send one SMS, and an amount equal to the value of one minute of conversation depending on the location and according to the roaming zone tariffs.

In order to use international roaming, you need to first make a call (to activate the starter package) while in the network of PJSC «VF Ukraine» on the territory of Ukraine. You also need to make the first Deposit into the network of PJSC «VF Ukraine» on the territory of Ukraine.

Depending on the characteristics of the network roaming partner, You can enjoy the service of unilateral and bilateral roaming:

• unilateral roaming allows you to receive and send SMS, receive incoming calls;
• bilateral roaming allows you to receive and send SMS, receive incoming calls and make outgoing calls. For making outgoing calls in networks with bilateral roaming, it is necessary to introduce a special combination of USSD characters. In some networks with bilateral roaming for outgoing calls direct dialling in international format.

While roaming are not available for the GPRS service, CSD.

Details

Note! Suggest to pay an additional amount to the account to prevent disconnection of the rooms while traveling. Roaming rates are higher than local, so calculate the amount based on the planned number of calls and duration of travel.

How to use the phone in roaming?

Before you travel

Make Sure that You need the numbers stored in the phone memory in international format along with the corresponding international access codes.

For example, in Ukraine should be in the format + 380 YY XXX XXXX where:

• + character used in mobile telephones of GSM standard to replace the international access code of the line in any country of the world;
• 380 - international code of Ukraine;
• YY  the area code or network of Ukraine without the preceding zero;
• XXX XXXX - phone number. 

You may not change those numbers after the return, because the prefix will work in Ukraine.

Cancel all restrictions on international calls through your phone's menu.

If the international roaming service you do not activate, but upon arrival overseas, turn on your phone with the SIM card PJSC "VF Ukraine", all kinds of diversion were established in Ukraine, will not be triggered.

don't forget to take a charger and adapter.

Always put your phone, charger and adaptor in your hand Luggage to ensure maximum safety and security of the phone.

turn Off your phone before boarding an aircraft and turn it on again in the airport terminal arrival.

If You decided not to take the phone with you when you travel abroad, if necessary, enable the forwarding of incoming calls to any other local (Ukrainian) phone number.

be sure to verify set conditional forwarding and, if there is no need in using them to cancel at the time of roaming all conditional call diverts and call forwarding to Voice mail because when using conditional forwarding and, in particular, diverted to Voicemail while roaming, during the technical conditions of a conditional forwarding can occur double billing for incoming call and for forwarding the outgoing call. You can do unconditional forwarding of incoming calls to a cell phone in Ukraine for Your trip. In this case, You will use Your phone only for outgoing calls. All incoming calls will be directed to the phone number you ordered the unconditional call divert.

The arrival

After you enable Your phone network will be automatically selected. If automatic network selection doesn't happen, You can select the network manually, using the search menu of the phone. Before the trip, read the user Guide of Your phone.

After a network search on Your phone's display will appear the code of the local operator, who will provide You with roaming.

Every time type in the phone number in the international format, even if the number is local.

For subscribers GSM

Type: + <country code> <area code / network> <phone number>.

for Example, to call in Zaporozhye, Ukraine, type: + 380 612 XX XXXX where:

• + the character used in mobile telephones of GSM standard to replace international access code from any country;
• 380 - international code of Ukraine;
• 612  the code of the city Zaporozhye;
• XX XX XX - phone number of the subscriber.

If You have any serious difficulties, call around the clock customer service Center (CSC):

Mobile phone number +380 50 0400111 - call free;

Roaming calls paid (according to the tariffs of the roaming partner for international calls).

In some countries it is forbidden to use a mobile phone without a headset "Hands-Free" while driving.

a Complete list of such countries: Austria, Andorra, Bosnia and Herzegovina, Hong Kong, Israel, Cyprus, South Africa, Portugal, Czech Republic, Belgium, Greece, Denmark, Latvia, Luxembourg, Russia, Slovakia, Azerbaijan, Bermuda, Georgia, Estonia, Lebanon, Malaysia, Singapore, Slovenia, Bulgaria, UK, Egypt, Italy, Germany, Poland, France, Switzerland.

Value Your safety and life! Headset ‘Hands-Free” improves traffic safety by allowing You to keep attention on the road while talking on the phone while driving

Going abroad, remember'remember that the penalty for mobile phone use without a headset "Hands-Free” while driving several times may exceed the price of the headset was “Hands-Free”.

For prepaid subscribers:
Details can be viewed for free in My Vodafone (Home – Section Expenses). Information for the current and previous months is available. Detailed information and the ability to send an e-mail is available only for the current and previous month. All events are displayed: both paid and free (with the exception of free internet sessions).

For subscribers of the contract:
Detailed information on expenses on a personal account can be obtained free in several ways:

• My Vodafone (Menu – Section Expenses)
• in electronic invoices that are sent to subscribers' email addresses upon application;
• calling 111
• personally contacting the store of the owner of the number with a passport.

Getting details of paid events on paper is possible only for the last 3 months and is provided only in Vodafone stores. The cost of the service of transferring information to paper is 33 UAH with VAT excluding PF for each month (for each contract for which detailed information is provided).

Service order:
For individuals – only in Vodafone stores. You must have a passport with you. Details on paper can only be obtained by a subscriber or his representative who has a notarized power of attorney to receive such information.
For legal entities – only in Vodafone stores. You must have a passport, a power of attorney to receive details on paper and a letter indicating which numbers and for what period you need to provide information about calls.

Pop up your account at any time:

• on the Vodafone website
• in the My Vodafone

The additional account is available only to prepaid users.
The balance of the additional account can be checked:

• in My Vodafone on the main screen;
• by using the combination *101*10#

An additional account is used for calls and SMS to subscribers within Ukraine and abroad (except for content services); mobile internet; roaming services and monthly/daily payment.
An additional account is not required to pay the first monthly payment.

If there is money on the main and additional accounts and the conditions for their spending are met, money is first of all automatically withdrawn from the additional account, and upon its exhaustion – from the main one.

Exchange bonuses for money – learn more

To request a transfer of funds dial:
*150*phone number of the recipient*amount transferred from 1 to 30 UAH# and press "Call".
For example, to transfer 5 UAH to the number 0501234567, dial the request in a format *150*0501234567*5#.

The cost of one transfer is 3 UAH including VAT and PF for all prepayment clients. The service is not available for subscribers of the contract.
For subscribers in roaming, the service is available only for receiving money.

More details on the service page

To carry out outgoing events from the number (call, SMS, use of the internet), the account must have at least UAH 0.01.

It is important that this condition is taken into account in the following cases:
1. After connecting the service package (per day, for 28 days, per month) for the correct operation of events by number, the account balance must also be at least UAH 0.01.
2. When charging events from an additional cash account (check the balance *101*10#), the minimum balance of the main account is UAH 0.01.

What to do if the PIN code is entered incorrectly three times?

1. Your phone will ask you to enter the PUK code.

2. Find the PUK code on the plastic SIM card holder and enter it.

3. Set a new PIN code - and the SIM card will be unlocked.

How to restore the PUK code if the plastic holder is lost?

For users in Ukraine:

1. Call one of the contact center numbers from another phone:

• 111 (toll-free from any Vodafone number in Ukraine);
• 0800 400 111 (toll-free from any number in Ukraine).

For users abroad:

1. Call the number from another phone:

• +380 500 400 111 (free from Vodafone mobile while roaming).

2. Answer one of the following questions:

• two numbers you have most frequently called within the last 30 days (except for short numbers and numbers starting from 0800/900…);
• IMEI number of the device with the old SIM card or eSIM profile.

How to restore the PUK code for contract numbers or registered to passport data?

Provide the data of your document registered with your mobile number and

indicate your contact mobile number. Our specialist will call you at the contact mobile number (up to 4 working hours from 09:00 to 20:00. If you submitted a request at another time, it will be processed after 09:00). Be sure to answer the phone call and additional questions.

What to do if all attempts to enter the PUK code have ended?

1. Replace the SIM card according to the instructions for further use of the number.

To change the SIM card format without the number change, to restore the lost or damaged SIM card, please follow the guidelines.

To change the eSIM, get acquainted with the guidelines.

If within the first 30 days after activation of a new starter pack or last replacement, the SIM card stops working, please contact the Vodafone store to replace the SIM card with a new one for free.

The warranty replacement of the SIM card is not performed in the following cases:

• the SIM card has been blocked as a result of 10 attempts to enter an incorrect PUK code;
• the SIM card has cracks, damage, scratches, or other defects caused by mechanical or thermal, or other damages.

To block your SIM card, call:

• 222  (toll-free from any Vodafone Ukraine number) or
• 0 800 400 222  (toll-free from all networks in Ukraine).

To confirm that you are the number holder, please answer one of the following questions:

• PUK code (8 digits indicated on the plastic holder of the previous SIM card) or
• two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);

If your number is registered with the passport details, please provide the full name and details of the document linked to the registered number for further identification.

Having completed the request, you can replace the SIM card in 3 simple steps at any convenient time.

“Limit on remote SIM-card change” – is a service that will additionally protect your number from fraudsters.

You can be sure with it that the SIM card replacement will be possible only at your personal request:

• the remote replacement will only be available when calling from your phone number;
• in case of the SIM card loss or failure, it will be possible to replace the SIM only when applying to the Vodafone store with a passport or ID card, or digital ID card in Diia app.

If your mobile number is serviced as prepaid, it is not registered with passport data and the “Limit on remote SIM-card change” service – is activated under the number, to replace a lost or damaged SIM card, it will be necessary to register your number at the Vodafone store (link to “How to register your card”?).

The service deactivation is available:

• for unregistered PrP customers – only if the personal data is registered when visiting the Vodafone store with the original of your passport/ID card or digital ID in “Дія” app.
• for registered PrP customers – when visiting the Vodafone store with the original document (passport or ID card) linked to the registered number or with ID card in “Дія” app.
• for contract individuals – when visiting the Vodafone store with the original document (passport or ID card) linked to the registered number or with ID card in “Дія” app.
• for contract legal entities – by requesting via VipZakaz, when contacting the responsible person of your company or visiting the Vodafone store with a power of attorney on the letterhead of your company and the original passport/ID card or digital ID card in “Дія” app.

Each SIM card has a number validity. To check this period, dial *101# and make a request.

If the SIM/USIM card has expired, it can be blocked by the operator, the customer number, tariff plan, account balance and the ability to receive incoming calls will remain within 60 days.

After this period, the service of the customer number will be completely stopped, but the customer can renew the number by contacting the Vodafone store within 30 days.

When the number validity expires and the card is registered in the Vodafone network, the incoming calls are received, but you cannot make outgoing events, to extend the number validity, it will be enough to top up the account for at least 5 UAH. The top-ups can be made in any way, except for the “Money Transfer” service. After each subsequent account top-up for at least 5 UAH (except for the “Money Transfer” service), the validity period will be extended by 370 days.

If the card cannot be registered in the network, please contact the Call Centre to clarify the possibility of restoring the number:

• 111 – toll-free from any Vodafone number in Ukraine;
• 0800 400 111 – for customers of other operators (toll-free from any number in Ukraine).

The card unlocking in the absence of outgoing events:

If the card is blocked in the absence of outgoing events (calls, SMS, use of mobile Internet) for more than 180 days, to extend the number validity, it will be enough to top up the account for at least 5 UAH. The top-ups can be made in any way, except for the “Money Transfer” service. After each subsequent account top-up for at least 5 UAH (except for the “Money Transfer” service), the validity period will be extended by 370 days.

All information on registering a prepaid number with your personal data is here 

A Prepaid customer can switch to the Contract service for free and keep his/her phone number and SIM card.

To-do steps:

• visit the Vodafone store with a current SIM card and your number (it is important as first you should go through the identification process via SMS code);
• provide the original passport of a citizen of Ukraine or ID card, and the taxpayer identification number (TIN) or digital ID card in «Дія» app.

When applying, you can choose any available tariff plan for Contract customers..

Note!

A switch to the Contract service form is possible not earlier than 30 days from the activation of the Prepaid number.
To activate the number under the Contract service terms, top up your account for an advance payment depending on your tariff plan. If there are funds left on your Prepaid account, they will be transferred to the personal account of the Contract service after signing the Agreement.

Before applying, we recommend you to read the Agreement.

The number can be re-registered only with the consent of the current and new owners when contacting the Vodafone store.

If the number is registered to an individual:

Contact the Vodafone store together with the current owner of the number.

The current and new owners should provide the original passport of a citizen of Ukraine or ID card and Taxpayer Identification Number (TIN) or a digital ID card in “Дія” app.

If the number is registered to a legal entity:

To obtain a permit to re-register a number, please contact the employee responsible for mobile communications in your company.

After obtaining a permit, contact the Vodafone store.

You should have a request for number re-registration or a power of attorney from the company, the original passport or ID card and Taxpayer Identification Number (TIN) or a digital ID card in “Дія” app.

Note:

The service cost is 34.74 UAH, the amount is charged from the account of the customer whom the number is re-registered to.

The balance and bonuses are not transferred.

If the number has a valid Supplementary Agreement, all conditions and obligations are transferred to the new owner.

Under no circumstances should you pass the below-mentioned information about your number to third parties:

• PUK code
• Document data
• Numbers called
• IMEI of your device
• SMS codes sent to your number

This information can be used by fraudsters to get access to your SIM card.

Note:

Vodafone employees never call to clarify this information. Please provide this information to our employee only while contacting in person.

For security of the PrP number, it is recommended to register your number with passport details (link to “How to register my card?”) or switch to the contract service.