0 800 400 111, 0 800 400 007
For Vodafone Ukraine Prepaid customers

To change the SIM card format

To get a new SIM card in micro- and nano-USIM format with 4G, apply to the nearest Vodafone store with active SIM card.


If the number is lost

If you need to block the SIM card and get it`s duplicate, you need to apply in one of the following ways:

  • 111 (free of charge from Vodafone mobile in Ukraine);
  • 0 (800) 400 111 (free of charge from any number in Ukraine).

You need to answer one of the following questions for confirmation that you are the owner of the SIM card:

  • Codeword (if the codeword was set previously).
  • PUK code (8 digits indicated on the plastic holder from your old SIM card).
  • Serial number of the SIM card (set of digits indicated on your old SIM card or on its old start package).
  • Two phone numbers used most often by you (outgoing calls & messages except for short codes & numbers starting with 0-800/900…).

After filling out the application, please, contact the nearest Vodafone store.

Plese note!
If applying to the Vodafone store, please, be ready to confirm the application number for SIM card change provided by the operator.

You can receive a duplicate within 30 days from the date when your application was registered by the operator.

Service of SIM card change is free of charge.


How to find out the PIN/PUK code?

If you have entered your PIN code incorrectly, most phones are request a PUK code, which is specified on the plastic holder.

After entering PUK code set a new PIN code and the phone is unlocked.

If the plastic holder is not kept, the PUK code can be restored in one of the following ways:

  • 111 (free of charge from Vodafone mobile in Ukraine);
  • 0800 400 111 (free of charge from any number in Ukraine).

To confirm that you are the owner of the SIM card, you have to provide answer one of the following questions:

  • Codeword (if the codeword was set previously);
  • Serial number of the SIM card (set of digits indicated on your old SIM card or on its old start package);
  • Two phone numbers used most often by you (outgoing calls & messages except for short codes & numbers starting with 0-800/900…).

If the PUK-code has been blocked, you need to fill out an application for the recovery of the number and get a duplicate SIM-card in the Vodafone store


How to block a SIM/USIM-card?

You can block your SIM-card only in case of loss. Contact an operator of the Vodafone Service Center: 
111 - free from your mobile Vodafone in Ukraine 
0800 400 111 - for subscribers of other operators (free from any number in Ukraine) 
During dialogue with the operator you need to confirm that you are an owner of the card, it is necessary to provide a PUK-code (a code word or answers to questions related to the work of your number as alternative).


If the SIM/USIM card has not been used for a long time?

Each SIM/USIM-card has a validity period. After activation of the card, it makes 60 days (for Vodafone Red XS or Red S, Vodafone Light or Light + starter packs). After each subsequent recharging for 5 UAH (except the Money Transfer service) a period of validity is extended for 365 days. To check the number validity, use the query *101#

If the numbers are expired, the card can be blocked by the operator.
In addition, the card can be blocked in the absence of outgoing events (calls, SMS&MMS, mobile Internet) for more than 180 days. 
If at the end of the validity period the card number is registered in the Vodafone UA network, you get incoming calls but can’t make outgoing ones, to renew the validity period it’s enough to recharge the account in the amount of 5 UAH. Recharging can be made in any way, except the Money Transfer service. 
If the card is not registered in the network, contact an operator of the Vodafone Ukraine Service Center to clarify the possibility to renew the number:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)


For Vodafone Ukraine Contract customers

How to get a new SIM/USIM-card to replace the damaged one?

To get a new USIM-card in mini-micro-nano format, you can contact your nearest Vodafone Ukraine Sales and Customer Care Center with your passport


How to get a new SIM/USIM-card to replace the lost one?

If you lose your SIM/USIM-card, to get a new one in mini-micro-nano format, contact your nearest Vodafone Ukraine Sales and Customer Care Center with your passport.


If the number is blocked by entering an incorrect PIN/PUK code?

If you entered your PIN-code incorrectly, use a PUK-code (PUK-code is indicated on a plastic card in your starter package).
If you enter your PUK-code incorrectly 10 times, your SIM/USIM-card will be blocked. In case of loss or block you PUK-code, please call:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)
During dialogue with the operator you need to confirm that you are an owner of the card, it is necessary to provide a PUK-code (a code word or answers to questions related to the work of your number as alternative) and leave the passport data for a new USIM-card at the Vodafone Ukraine Sales and Customer Care Centers.


How to block a SIM/USIM-card?

To block your SIM/USIM-card, contact an operator of the Vodafone Service Center:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)
During dialogue with the operator you need to confirm that you are an owner of the contract subscription:

  • for private individuals: be ready to give your registration data (name, passport series and number, password of the contract, if it is issued);
  • for legal entities: password of the contract and details of the company, with confirmation of the block by application via fax.


If a SIM/USIM-card has not been used for a long time?

If your number was blocked on the debt and you have not used communication services for three months, provision of services may be terminated by the operator. You can contact your nearest Vodafone Ukraine Sales and Customer Care Center with your passport to clarify the possibility to renew your number/card and contract subscription.