0 800 400 111, 0 800 400 007

If the number is blocked by entering an incorrect PIN/PUK code?

If you entered your PIN-code incorrectly, use a PUK-code (PUK-code is indicated on a plastic card in your starter package).
If you enter your PUK-code incorrectly 10 times, your SIM/USIM-card will be blocked. In case of loss or block you PUK-code, please call:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)
During dialogue with the operator you need to confirm that you are an owner of the card, it is necessary to provide a PUK-code (a code word or answers to questions related to the work of your number as alternative) and leave the passport data for a new USIM-card at the Vodafone Ukraine Sales and Customer Care Centers.

Attention! You can get a new card within 30 days from the date of registration of your application by the operator.

How to get a new SIM/USIM-card to replace the damaged one?

For Vodafone Ukraine Prepaid customers
If you have an old card with clear visible serial number, to get a duplicate, please contact the Vodafone Ukraine Sales and Customer Care Centers and get a new one (in this case, to register an application is not necessary).
For Vodafone Ukraine Contract customers
To get a new USIM-card in mini-micro-nano format, you can contact your nearest Vodafone Ukraine Sales and Customer Care Center with your passport.


If a SIM/USIM-card has not been used for a long time?

For Vodafone Ukraine Prepaid customers
Each SIM/USIM-card has a validity period. After activation of the card, it makes 60 days (for Vodafone Red XS or Red S starter packs) and 30 days (for Vodafone Light or Light + starter packs). After each subsequent recharging for 5 UAH (except the Money Transfer service) a period of validity is extended for 365 days. To check the number validity, use the query *101#
If the numbers are expired, the card can be blocked by the operator.
In addition, the card can be blocked in the absence of outgoing events (calls, SMS&MMS, mobile Internet) for more than 180 days. 
If at the end of the validity period the card number is registered in the Vodafone UA network, you get incoming calls but can’t make outgoing ones, to renew the validity period it’s enough to recharge the account in the amount of 5 UAH. Recharging can be made in any way, except the Money Transfer service. 
If the card is not registered in the network, contact an operator of the Vodafone Ukraine Service Center to clarify the possibility to renew the number:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)
For Vodafone Ukraine Contract customers
If your number was blocked on the debt and you have not used communication services for three months, provision of services may be terminated by the operator. You can contact your nearest Vodafone Ukraine Sales and Customer Care Center with your passport to clarify the possibility to renew your number/card and contract subscription.


How to block a SIM/USIM-card?

For Vodafone Ukraine Prepaid customers
You can block your SIM-card only in case of loss. Contact an operator of the Vodafone Service Center: 
111 - free from your mobile Vodafone in Ukraine 
0800 400 111 - for subscribers of other operators (free from any number in Ukraine) 
During dialogue with the operator you need to confirm that you are an owner of the card, it is necessary to provide a PUK-code (a code word or answers to questions related to the work of your number as alternative).
For Vodafone Ukraine Contract customers
To block your SIM/USIM-card, contact an operator of the Vodafone Service Center:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)
During dialogue with the operator you need to confirm that you are an owner of the contract subscription:

  • for private individuals: be ready to give your registration data (name, passport series and number, password of the contract, if it is issued);
  • for legal entities: password of the contract and details of the company, with confirmation of the block by application via fax.


How to get a new SIM/USIM-card to replace the lost one?

For Vodafone Ukraine Prepaid customers
If you lose your SIM/USIM-card, to get a new one in mini-micro-nano format, contact an operator of the Vodafone Service Center:
111 - free from your mobile Vodafone in Ukraine
0800 400 111 - for subscribers of other operators (free from any number in Ukraine)
During dialogue with the operator you need to confirm that you are an owner of the card, it is necessary to provide a PUK-code (a code word or answers to questions related to the work of your number as alternative).
For Vodafone Ukraine Contract customers
If you lose your SIM/USIM-card, to get a new one in mini-micro-nano format, contact your nearest Vodafone Ukraine Sales and Customer Care Center with your passport.