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Prepaid

Contract

Replacement of the current active SIM card with a new 4G SIM card
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Step 1

Buy a starter kit to restore and replace a SIM card on on our website with a delivery included.
Pay the starter kit cost only – 25 UAH.
Get your order at the Nova Poshta or Ukrposhta branch convenient for you. Delivery is free.

Step 2

After getting your starter kit, to restore and replace the SIM card:

  • call from your mobile number at a special dedicated communication line 222 (toll-free from any Vodafone Ukraine number);
  • provide the operator with a serial number of your new SIM card (numbers indicated on the new starter kit or on the plastic holder under the barcode).

The number will be immediately ported to the new SIM card.

Step 3

Insert a SIM card into the device to use your number successfully.

Note:

  • the current account status, tariff plan and all activated services at the time of SIM card replacement will be transferred to a new SIM card;
  • contacts in the address book saved on the previous SIM card are not restored;
  • to save the contacts, we recommend you to transfer the contacts from your SIM card to your device before their replacement. If necessary, please refer to the manufacturer’s manual for your device.

You can also replace the SIM card at the nearest Vodafone store

SIM card recovery (in case of its loss or failure)
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Step 1

Buy a starter kit to restore and replace a SIM card on on our website with a delivery included.
Pay the starter kit cost only – 25 UAH.
Get your order at the Nova Poshta or Ukrposhta branch convenient for you. Delivery is free.

Step 2

After getting your starter kit to restore and replace the SIM card:

  • 222 (toll-free from any Vodafone Ukraine number) or
  • 0 800 400 222 (toll-free from all networks in Ukraine)

after that:

  • indicate the number you want to restore;
  • provide the operator with an answer to one of the following questions:
    – PUK code (8 digits indicated on the plastic holder of the previous SIM card);
    – IMEI number of the device with the old SIM card;
    – the two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);
  • provide the operator with a serial number of your new SIM card (numbers indicated on the new starter kit or on the plastic holder under the barcode).

Pay attention!
In case of unsuccessful identification, in order to replace the SIM card, visit the store with an identity document and register your mobile number


Step 3

Insert a SIM card into the device to use your number successfully.
Pay attention!
The number will be transferred to the new SIM card within 60 minutes.

Note:

  • the current account status, tariff plan and all activated services at the time of SIM card replacement will be transferred to a new USIM card;
  • contacts in the address book saved on the previous SIM card are not restored;
  • to save the contacts, we recommend you to backup your address book. If necessary, please refer to the manufacturer’s manual for your device.

You can also replace the SIM card at the nearest Vodafone store

Immediate SIM card blocking
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To block your SIM card, it is necessary to submit an application.

To do this, call:

  • 222 (toll-free from any Vodafone Ukraine number) or
  • 0 800 400 222 (toll-free from all networks in Ukraine)

To confirm that you are the number holder, please answer one of the following questions:

  • PUK code (8 digits indicated on the plastic holder of the previous SIM card) or
  • the two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);

After completing the application, you can replace the SIM card at your convenience in 3 easy steps

SIM card replacement for registered PrP subscribers
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Step 1

Visit the store with the original document of the mobile number registration.

Step 2

Shop a starter kit for SIM card recovery and replacement.

Step 3

To replace the current active SIM card with a new 4G SIM card, please provide a verification code sent via SMS. The number will be ported to the new SIM card immediately.

To restore the SIM card (in case of loss or failure), please provide the employee with the original document of the mobile number registration to pass the identification. The number will be ported to the new SIM card within 60 minutes.

How do I find my PIN/PUK code?
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If you are three times wrong PIN code, most phone requests the PUK code indicated on the plastic holder of Your SIM card.

After the introduction of a PUK-code you need to set a new PIN code and the phone rasplachivaetsya.

If the plastic holder is not preserved, the PUK code to restore one of the following ways:

  • 111 (free with a Vodafone mobile in Ukraine);
  • 0800 400 111 (free from any number in Ukraine);
  • contact the employee service Online-service center ;
  • to call the operator by number 111 (free with a Vodafone mobile in Ukraine) or 0 (800) 400 000 (for subscribers of other Ukrainian operators (free from any number in Ukraine);

To confirm You are a user of the accommodation provide the answer to one of the questions:

  • Two numbers  You are often called or sent messages for the last 30 days (except short numbers and numbers that start with 0-800/900…).

If the PUK code has been blocked, You need to make an application for the restoration of the numbers and get a duplicate SIM card store Vodafone.

How do I register my number?
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You can register your number on the physical or legal person one of the following:

To save time, pre-fill out the application for physical or legal person. The sample of statements can be found here

To register the numbers you need to call code that will be sent in SMS, so if you contact the store don't forget to take a SIM card.

To register the numbers on the natural person you can provide an original of one of documents and certificate of assignment of an identification number:

  • passport of a citizen of Ukraine (ID - a card with a contactless electronic carrier);
  • passport of a citizen of Ukraine (ID - card without contactless electronic media);
  • passport of a citizen of Ukraine (in the form of a booklet);
  • passport of a citizen of Ukraine, which contains data on the place of registration in the ARC "Crimea" with a mandatory certificate of registration of a person, moves from the temporarily occupied territory of Ukraine or the area of the anti-terrorist operation;
  • temporary certificate confirming the identity of a citizen of Ukraine (issued in case of loss of a passport of a citizen of Ukraine); refugee certificate (for refugees).

To register the numbers on the legal entity you need to provide:

  • name Jur. faces:
  • identification code according to EDRPOU:
  • legal address.

You can register one or several of their rooms.

Check the fact of registration numbers can be the link

Restricting remote SIM replacement
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For additional protection of Your number from fraud connect service «Restriction of remote SIM-card”

  • referring to the operator of the room 111 (free from Vodafone mobile in Ukraine) or by calling 0800 400 111 (free from any number in Ukraine)
  • independently through the application My Vodafone

To perform the replacement SIM card in case of loss or change the format on the 4G Ready *, register your number in any shop Vodafone.

*when changing the format SIM number registration is not required’obligatory

After connection this service to replace the SIM card can only one person who she was. For this you need to personally contact the Vodafone store with the original document, which is registered in the room.

How to protect yourself from fraud?
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We care about Your privacy and ask You not to disclose to third parties information regarding your:

  • code word
  • PIN code
  • serial number SIM card
  • telephone numbers of subscribers with whom You communicate
  • SMS-codes which arrive into your room.

This information may be used by fraudsters to gain access to Your SIM card.
Also note that Vodafone does not call You to clarify this information.
Be careful!

If the SIM/USIM card has not been used for a long time?
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Each SIM / USIM card has an expiration date. After activating the card, it is:

Shelf life
Tariff name Vodafone
30 days
SuperNet Start, SuperNet Pro, SuperNet UNLIM Family+, RED EXTRA XS-2
60 days
Family, SuperNet Pro (under special terms), SuperNet Turbo, Joice, UNLIM 3G, UNLIM 3G +, RED S / M / L / XS +, RED EXTRA XS, RED EXTRA S, M Device, Light +, Zahid
90 days
Device S


After each subsequent Deposit in the amount of UAH 5 (in addition to services “Money transfer”) validity is extended for 365 days. To check the validity of the numbers, you can use the query: *101#

If the number validity period has expired, the card can be blocked by the operator.

After the completion of the validity of the numbers Vodafone Subscription services will be restricted by the operator. Subscriber number, tariff plan, account balance, and the ability to receive incoming calls continue for 60 days. After this period, the service subscriber number will be stopped completely, but within 30 days, the subscriber can recover the number by contacting the customer service Center.

Also, the card can be blocked in the absence of initial events (calls, SMS, mobile internet) for more than 180 days.
If at the expiration of number validity period the card is registered in the network of Vodafone, receives incoming calls but to make outbound calls you are unable – to extend the number validity period is sufficient to replenish the account in the amount of 5 UAH. Updating can be produced by any method, except for services “Money transfer”.
If the card is not registered on the network – refer to the operator in customer service center Vodafone Ukraine to clarify the possibility of recovery of such numbers:
111  – free for mobile Vodafone in Ukraine;
0800 400 111  – to subscribers of other Ukrainian operators (free from any number in Ukraine).

How to replace a lost SIM/USIM card with a new one?
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If you have lost a SIM/USIM-card, such to get a new one in mini-micro-nano format, you can contact the nearest Center sales and service Vodafone Ukraine.

How to replace a damaged SIM/USIM card with a new one?
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If you damaged your SIM/USIM-card, then to get a new one in mini-micro-nano format, you can contact the nearest Center sales and service Vodafone Ukraine.

If the number is blocked wrong PIN/PUK code?
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If You incorrectly entered your PIN, use your PUK code (the PUK code is on the plastic card that is in the starting package).

If You incorrectly ten times in succession, enter the PUK code of Your SIM/USIM card will be blocked. In the case of loss or blocking the PUK code, contact numbers:

111 - free for mobile Vodafone Ukraine

0800 400 111 - for subscribers of other Ukrainian operators (free from any number in Ukraine)

In the process of communication with the operator, You need to confirm that You – the owner of the card you must provide the PUK (alternative – a code word or the answer to a question regarding the operation of Your room) and leave the passport details to obtain new USIM card in   sales and customer service Vodafone Ukraine.

If the SIM/USIM card has not been used for a long time?
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If Your number was blocked on the debt and You for three months did not use the services communications’communication provision of services by the operator may be suspended. You can with passport, contact the nearest  Center sales and service Vodafone Ukraine for further opportunities to restore the number/card and subscription contract.

How to reissue a number to another user?
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the Renewal of the room is provided only with the consent of the current and new user turning to store Vodafone.

If you are a natural person

  • Contact store Vodafone together with the current user number.
  • a New user, you must have the original passport of Ukrainian citizen and identification code.
  • the Current user it is enough to provide the original document proving the identity.

If you are a legal entity

  • To obtain permission for re-accommodation, please contact the person responsible for mobile SV'communications in Your company.
  • After receiving permission, please contact store Vodafone.
  • you must have an application number or a power of attorney from the company passport of Ukrainian citizen and identification code.

Important:

  • service Cost - 34.74 UAH, the amount debited from the customer account to which the transfer number.
  • Balance and bonus points will not be transferred.
  • If the number is valid supplemental agreement, all the conditions and obligations''yazannya transferred to the new user.
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