You may buy eSIM:

• in the My Vodafone app

• in the Vodafone online store

• using the Unique SIM service

• in Vodafone stores

• in the Monobank app

• through City24 self-service terminals

• in the A-bank app

For prepaid customers, a new eSIM card with a pre-installed Flexx GO or Flexx TOP tariff plan (includes the first 4-week service package) is available. You can later change to any tariff plan available for activation.

For contract customers: buy a replacement eSIM card, select an available tariff plan for activation and visit any Vodafone store with your passport, ID card or ID card with your identification code displayed in the Diia app (if your identification code is indicated on the back of your ID card, you do not need to provide it additionally).

For corporate customers: purchase a replacement eSIM card, select an available tariff plan for activation and visit any Vodafone store (with your passport and power of attorney), or contact your service manager.

Make sure your device is connected to Wi-Fi or another network.

For iOS:

1. Go to Settings.

2. Tap Cellular Data.

3. Select Add Cellular Plan.

4. Scan the QR code and follow the on-screen instructions.

For Android:

1. Go to Settings.

2. Select Activation.

3. Open SIM Card Manager.

4. Tap Add Mobile Tariff Plan.

5. Select Add via QR Code.

6. Scan the QR code and follow the on-screen instructions.

The steps in Settings may vary slightly depending on your smartphone model.

To switch your current SIM/eSIM card to a new one or to recover your number in case of loss or failure, follow the link: eSIM switch in Ukraine and abroad.

Follow the instructions below:

• Use the Number Selection service. Tap and follow the link — Vodafone Number Selection.

• Choose the desired number, reserve it and receive an order number (you will receive an SMS on the number you specified during your reservation).

• Buy a new eSIM starter package: Flexx GO or Flexx TOP .

• Download the eSIM starter package to your device using the emailed QR code.

• Activate your number. Call 111 (free of charge).

• Top up your account of the activated starter package by the cost of the reserved number and the Mobile Number Change service cost (will be sent by SMS).

• Call 222 (free for Vodafone customers) to inform the operator you want to change your phone number. Provide your order number and the number that was reserved.

• After verification by SMS code, the operator will change the eSIM starter package number with your selected number.

• Once changed, the cost of the reserved number and the Mobile Number Change service will be deducted from your eSIM starter package balance.

You may also buy a unique eSIM number using the Unique SIM service or in the My Vodafone app.

To activate your selected number on a contract, contact your nearest Vodafone store.

If you need further assistance, call:

• 111 — free of charge from Vodafone numbers in Ukraine;

• 0800 400 111 — free of charge for customers of other Ukrainian operators;

• +380500400111 — while roaming (calls from Vodafone Ukraine numbers are not charged).

1st step. Check whether “Internet for the 2^nd device” service is available in your tariff. To do this, go to the service page and find your plan in the "FAQ" section.

2nd step. Check whether your device supports eSIM and buy a virtual eSIM to replace on the website 

3rd step. Activate the service “Internet for the 2nd device”according to the instructions

4th step. Wait for SMS activation of “Internet for the 2^nd device”service.

5th step. Add an eSIM to your 2^nd device and reboot.

Yes, you can delete your profile. Follow the instructions below:

For iOS: Settings – Cellular Data – Select the cellular plan you want to delete and delete the SIM card data.

For Android: Settings - Network & Internet - Mobile Network - Select the profile you want to delete and tap Remove SIM Card.

If you deleted your eSIM profile accidentally or by necessity (when changing devices), you may re-use the QR code from your current or another eSIM-compatible device. This can be done up to 5 times. Deleting your profile does not remove your number from the Vodafone network.

You can also deactivate your eSIM cellular plan to pause using of the Vodafone network (similar to removing a physical SIM card from your phone). All your services and tariff plan charges will remain active.

To transfer your eSIM card, remove it from your old device and activate it on the new one by re-scanning the QR code.

When you purchase eSIM from the Vodafone online store, you will receive it by email as a voucher. If you do not get the voucher email within the specified time, please check your Spam folder.

For any issues with eSIM activation, make sure you followed the activation instructions and ensure your device is connected to Wi-Fi or another network.

If you need further assistance, call our Contact Centre 111 (from any Vodafone Ukraine number) or 0800 400 111 (from any other number). Calls within Ukraine are free of charge.

While roaming, call +380 500 400 111 (toll-free number for Vodafone customers).

Electronic vouchers cannot be returned or exchanged.

Your device may be compatible with:

• eSIM card only;

• both cards: SIM and eSIM.

The way your phone number appears in Settings may vary depending on your device model.
eSIM functionality is only guaranteed on devices certified in Ukraine.

Tariff plans and services (including eSIM technology) are available within the operator's coverage in Ukraine, except for the temporarily occupied territories and areas where state authorities do not exercise their powers or exercise them in part.

The minimum validity period of the tariff plan is 30 days from the moment of its activation. For further information on tariff plans, promotions, costs and service terms, call:

• 111 — free of charge from Vodafone numbers in Ukraine;

• 0800 400 111 — free of charge for customers of other Ukrainian operators;

• +380500400111 — while roaming (calls from Vodafone Ukraine numbers are not charged).

PrJSC “VF Ukraine”, 15 Leiptsyzka St., 01601 Kyiv, is listed in the Register of Electronic Communications Networks and Services Providers.