Once the service is activated, you can start using the Voicemail PLUS without any further setup.

The default settings which you can easily change by selecting option 3 in the voicemail menu are:

• Language – Ukrainian

• Personal greeting – none

• Voicemail password – none

This is the voice message that every caller will hear when their call is forwarded to your personal voicemail box. A personal greeting adds a human touch to your communication and can be updated at any time. The maximum length of a greeting is 20 seconds.

How to record your personal greeting:

• call +380501200000 or 284 to access the Voicemail PLUS main menu;

• go to the personal greeting settings (Menu 3-3);

• follow the voice prompts to record your greeting after the tone.

After recording, you can listen to the recorded greeting, set or re-record it using the relevant menu option.

Example of the greeting: Hi! I can’t answer your call right now. Please leave your message after the tone and I’ll call you back. Thank you and have a great day!

Your personal password ensures the confidentiality of your voicemails recorded and grants you personal access to them. The password is used to ensure access to Voicemail PLUS both from your own number and from any other mobile number.

The password should be a 4-digit numeric code. For new users, no default password is set and password verification is initially disabled. Choose a combination that’s easy for you to remember.

Do not use passwords that:

• consist of repeated digits such as 1111;

• have digit sequences in ascending or descending order such as 1234.

To set your password:

• Call the Voicemail PLUS menu.

• Go to the password settings menu (Menu → 3-4).

• After the voice prompt, enter a 4-digit password and press the hash key (#).

• Follow the voice prompts to re-enter the same password and press the hash key (#) again.

• After this, you can activate password verification by pressing 1 in the password settings menu.

Note:

Once password verification is enabled, you will be required to enter your password every time you call to the numbers of the Voicemail PLUS services.

If you forgot your password:

• Call 111 from your number to reset the password.
• Set a new password via the Voicemail PLUS menu.

To listen to messages from your voicemail box:

Within Ukraine:

• Dial +380501200000 or 284 and follow the appropriate menu option.

Outside Ukraine:

• Dial +380501200000 while roaming (the call is charged).

Note:

If the subscribers have call forwarding to Voicemail PLUS enabled while roaming, they will be charged twice - once for the incoming roaming call, and once for the forwarded, so-called outgoing call back to Ukraine.

To avoid extra charges, disable Voicemail PLUS in Ukraine by dialling *284*0#, sending an SMS with 0 to 284, or using the My Vodafone app.

If your mobile phone is switched off or you’re unable to answer a call, the call will be redirected to your voicemail.

The calling subscriber will hear an automated message: The subscriber is unavailable. Please call again later or leave a voice message after the tone. A tone will then sound and recording will begin.

If the calling subscriber does not hang up within 7 seconds after being redirected to voicemail, the connection will be established and charged as a regular call according to the subscriber’s tariff plan.

You’ll be informed about a new voicemail message via SMS that will include the date, time, phone number of the caller, and a number for quick message playback.

For calls made from abroad or in certain other cases, the phone number of the caller who left you a voicemail message may be unavailable or displayed incorrectly.

The Voicemail PLUS message storage:

• 5 days – for unheard messages

• 10 days – for saved messages

Your voicemail box can store up to: 

• 10 messages

The maximum length of one message:

• 120 seconds

Vodafone Ukraine subscribers can leave messages for another user of the Voicemail PLUS service (Vodafone numbers only) by dialling 284 followed by the subscriber’s number in international format (e.g., 284380501234567). After recording your voicemail message, be sure to press the hash key (#) to finish. This allows you to quickly and easily leave a voicemail message without making extra calls.

By using the Voicemail PLUS service, the subscriber provides their consent to the processing of their personal data and/or the transfer of such data to third parties (including through cloud environments) for purposes related to the provision and receipt of electronic communications and information services, as well as for marketing purposes. The subscriber also confirms that they have been informed of the inclusion of their data in the Operator’s personal data databases and of their rights as defined by the Law of Ukraine “On Personal Data Protection” and the Law of Ukraine “On Electronic Communications”, the purpose of data collection, and the entities to whom such data may be disclosed. The Operator has the right to process such data either independently or by entrusting it to a personal data database manager or third parties.