Payment and charges

For Prepaid Customers

Detailed information is available for free in My Vodafone (Home → Charges Section at the bottom of the page).

Information is available for the current and previous months. If necessary, you may request a detailed report and send it to your e-mail limited to these two months only. All services will be displayed: both paid and free services (except for free Internet sessions).

For Postpaid Customers:

You may get a detailed statement about your account charges in several ways:

• My Vodafone (Menu → Charges Section).

• Electronic Billing sent to your e-mail upon request.

• Call 111.​

• Personal Inquiry at any Vodafone store with your passport.

Request of a hard copy of your account charges:

It is available only for the last 3 months charges and is provided at Vodafone stores. The cost of this service is UAH 33 including VAT per month.

How to request a hard copy of my account charges?

• For individual entities: you can make a request only at Vodafone stores. A valid passport is required. Customers may receive the detailed information or they may authorise their representatives, provided they have a notarised power of attorney.

• For legal entities: you can make a request at Vodafone stores. A valid passport, a power of attorney, and a letter specifying the phone numbers and the period for which you need the information are required.

You may top up your account at any time:

• on the Vodafone website

• at My Vodafone

An additional account is available to prepaid customers.

How to check my additional account balance?

1. In the My Vodafone app on the home screen.

2. Dial *101*10#.

What can be paid from my additional account?

• Calls and SMS within Ukraine and abroad (except content services).

• Mobile Internet.

• Roaming services and monthly/daily charges.

Please note: the additional account is not used for the first monthly payment.

How are funds withdrawn?

If there are sufficient funds in both your main and additional accounts, the charge will be automatically withdrawn from your additional account first. If its balance runs out of funds, it will be withdrawn from your main account.

Bonus exchange

In the My Vodafone app, select the «Bonuses» section → «View all gifts» → «Mobile services» → «Top up account». Choose the available amount and tap «Exchange»

To transfer money to another Vodafone number, dial:

*150*r ecipient’s phone number*transfer amount from UAH 1 to UAH 30# and press the “Call” button.

For example, to transfer UAH 5 to the number 0501234567, dial: *150*0501234567*5#.

Service charge

• UAH 3 including VAT and Pension Fund fee for each transfer for prepaid customers.

• The service is not available for postpaid subscribers.

• For roaming customers, the service is available only for receiving money.

Learn more on the service page. 

1.To perform any outgoing actions from the number (call, SMS, Internet usage), the account balance must be at least 0.01 UAH.

2.To activate a service package (for a day, 28 days, or a month), the remaining balance on the account after activation must be at least 0.01 UAH.

3. When charging events from the additional monetary account (check balance via *101*10#), the minimum balance of the main account must be 0.01 UAH.

Auto Top-Up is a convenient service that allows you to automatically top up your mobile balance or the balance of your loved ones using a bank card. Once the service is activated, you no longer need to remember who, when, for what amount, or how to top up the account.

The service is available to Vodafone subscribers of all service types: prepaid and contract.

Activation, management, and status checks of the service are available in the My Vodafone app personal account.

To start using Auto Top-Up, simply choose the top-up type(s) and payment method.

Available Auto Top-Up types:

1. For prepaid customers:

• “By tariff” — top-up for the tariff price (performed one day before the monthly / 4-week service package payment);
• “Fixed amount” — top-up for an amount selected by the subscriber (performed on the selected day of the month).

Subscribers using the “Year without monthly fees” service can only choose the “Fixed amount” Auto Top-Up type.

For one phone number, the number of connected Auto Top-Up types cannot exceed 10.

2. For contract customers:

• “By bill” — top-up for the issued bill amount (monthly from the 1st to the 5th day), or for the estimated bill amount (on the last day of each month and/or after service restriction).

For subscribers using the “Year without monthly fees” service, the issued or estimated bill amount does not include the monthly subscription fee.

Only one “By bill” Auto Top-Up can be connected to one personal account.

Available payment methods:

• Bank card;
• Google Pay or Apple Pay — depending on the operating system of the device used (Android/iOS).

For payer verification, 1 UAH is charged from the bank card when activating Google Pay or Apple Pay and is immediately credited to the subscriber’s mobile balance.

The Auto Top-Up service is provided in cooperation between VF Ukraine PJSC, Vodafone, and FC EVO LLC, ROZETKA Pay. By activating the service, you agree to the terms of the Public Agreement and initiate a funds transfer via FC EVO LLC, ROZETKA Pay