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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Faster Internet

Open websites instantly, stream videos without freezing and download files in a flash

Better call quality

Crystal-clear voice, faster connection and no Internet dropouts during a call on VoLTE-compatible devices

Stable video calls

Crystal-clear video, smooth sound and no freezing or blurring during video calls

Saving battery power

Under stable signal conditions, 4G is more power-efficient than 3G due to the faster data transfer

Why is it worth switching to 4G now?

Mobile operators are gradually phasing out 3G coverage to free up the frequencies for newer technologies. If you use a smartphone or SIM card that does not support 4G, this may affect the mobile communications quality and the Internet speed.

🤔

First, check 4G compatibility of your phone and SIM

To do this, dial *222# on your phone and press the call button - you will get the result via SMS.

Check
<strong>Не готова SIM</strong>

SIM is not 

compatible

If you've checked and your SIM card does not support 4G:

  1. Buy a new SIM card.
    You can order a Power SIM from the online store with free delivery to Nova Poshta, or purchase it at a Vodafone store.

  2. Replace your SIM card for free using one of the following methods:

  • At a Vodafone store.
    A store employee will replace the SIM for you on-site.

  • By calling 222.
    Call from your number, provide the operator with the serial number of the new SIM card, and confirm the replacement using a code sent to you via SMS during the call.

  • In the My Vodafone app.
    Go to Services → Available Services → SIM and Number Operations → SIM Replacement and follow the instructions.

  1. Insert the new SIM card into your phone and wait for the SMS with mobile internet settings.
    If needed, configure the internet manually and enjoy Vodafone 4G.

The configuration guide is available further down this page or in the SMS.

Important: If you have the "Remote SIM replacement restriction" service activated, the replacement can only be done via a call to 222 (free for Vodafone numbers in Ukraine) or at a Vodafone store.

<strong>Не готовий телефон</strong>

Phone is not 4G-compatible

If you've checked and your phone does not support 4G:

  1. Buy a smartphone that supports 4G (LTE or VoLTE & VoWiFi).
    You can find a wide selection of such smartphones with free delivery in our online store.

  2. Insert a 4G-compatible SIM card into your new smartphone.

  3. Receive an SMS with mobile internet settings.
    If needed, configure the internet manually and enjoy Vodafone 4G.

The internet setup guide is available below on this page or in the SMS.

Setting up 4G in your smartphone

IOS Android

(Make sure your device is connected to Wi-Fi or another internet network)

1
Open the Settings app and tap Cellular Data
2
Select your phone number
3
Select Voice & Data
4
Tap 5G/LTE
Open the Settings app and tap Cellular Data
Select your phone number
Select Voice & Data
Tap 5G/LTE
Return to the Cellular Data menu
Tap Cellular Network
Enter "Internet" as the access point in the Cellular Data section
Scroll down and select the "Internet" access point in the Personal Hotspot section
5
Return to the Cellular Data menu
6
Tap Cellular Network
7
Enter "Internet" as the access point in the Cellular Data section
8
Scroll down and select the "Internet" access point in the Personal Hotspot section
Open the Settings app and tap Cellular Data
1
Open the Settings app and tap Cellular Data
Select your phone number
2
Select your phone number
Select Voice & Data
3
Select Voice & Data
Tap 5G/LTE
4
Tap 5G/LTE
Return to the Cellular Data menu
5
Return to the Cellular Data menu
Tap Cellular Network
6
Tap Cellular Network
Enter "Internet" as the access point in the Cellular Data section
7
Enter "Internet" as the access point in the Cellular Data section
Scroll down and select the "Internet" access point in the Personal Hotspot section
8
Scroll down and select the "Internet" access point in the Personal Hotspot section
1
Go to the main menu and select Settings
2
Select the Connections option
3
Tap "Mobile networks"
4
Select Network mode
5
Select 5G/LTE
6
Return to the previous menu and select Access Point Names
Go to the main menu and select Settings
Select the Connections option
Tap "Mobile networks"
Select Network mode
Select 5G/LTE
Return to the previous menu and select Access Point Names
Tap Add in the top right corner
In the Name field, enter any name
Tap APN and enter Internet
Tap Save
Enable Mobile data
7
Tap Add in the top right corner
8
In the Name field, enter any name
9
Tap APN and enter Internet
10
Tap Save
11
Enable Mobile data
Go to the main menu and select Settings
1
Go to the main menu and select Settings
Select the Connections option
2
Select the Connections option
Tap "Mobile networks"
3
Tap "Mobile networks"
Select Network mode
4
Select Network mode
Select 5G/LTE
5
Select 5G/LTE
Return to the previous menu and select Access Point Names
6
Return to the previous menu and select Access Point Names
Tap Add in the top right corner
7
Tap Add in the top right corner
In the Name field, enter any name
8
In the Name field, enter any name
Tap APN and enter Internet
9
Tap APN and enter Internet
Tap Save
10
Tap Save
Enable Mobile data
11
Enable Mobile data

Call quality and connectivity -
on a whole new level 

Learn more

FAQ

What is 4G?
open

4G is a high-speed mobile Internet that provides data transfer speed 5-7 times faster than 3G. With 4G, you get stable mobile communications and the ability to download the content quickly.

For example, an HD video loads instantly and a high-quality movie takes only 10–15 minutes to download.

What do I need to use 4G?
open
  • A 4G-enabled smartphone
  • A new type of SIM card (USIM)
  • The Network Mode set to 4G/3G/2G (or LTE) in the phone settings

You can check your 4G compatibility by calling *222.

How much does 4G cost?
open

4G internet is included in your plan at no extra cost.

Do I need to change my SIM card for 4G?
open

4G requires a USIM SIM card. Vodafone switched to such SIM cards back in 2016, so your SIM may already support 4G. You can check it by calling *222.

How do I change my SIM card?
open
Is 4G available in my city?
open

The coverage map is temporarily unavailable for security reasons.

As of the end of 2024, Vodafone 4G is available in over 16,000 settlements, covering 93% of Ukraine’s population across 20 regions.