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Go to the "Support" section

For new customers who purchased a starter package and made their first call, a special tariff price applies for the next 6 months - 350 UAH/month.

Basic tariff conditions

  • Unlimited calls to Vodafone numbers in Ukraine
  • Unlim of internet in Ukraine, 15 GB with which are valid in 28 countries roaming
  • 800 min for calls in Ukraine and in 28 countries of roaming (all incoming, outgoing in Ukraine and in the host country where the tariff is valid).
  • 100 SMS within Ukraine and in roaming in 28 countries

YouTube Premium for Free

Action

Upon activation of the YouTube Premium 2 Month Free Trial, you will get the following:

2 months of free access to YouTube Premium subscription (including YouTube Music Premium).

More details

To participate in the YouTube Premium 2 Month Free Trial Promotion, you need to:

  • be a Vodafone network customer;
  • be a promotion tariff customer;
  • have a paid package of services according to your tariff;
  • dial the activation combination *313#
  • receive further instructions for activation via SMS.

According to the YouTube global policy, a free subscription to YouTube Premium can only be obtained in all countries by a customer with no active, or previously issued paid or free subscription (including a family subscription) to YouTube, YouTube Music or Google Play Music.Promotion period: from 01.04.2025 to 31.03.2026.

Get more details on the promotion rules

«HOT» Promotion

Action

More about the conditions

The Flexx TOP tariff plan includes the HOT promotion for customers joining Vodafone with a new number. Under this promotion, extra 500 minutes for use in Ukraine are provided within the first 6 months (starting from the first call).

Promotion period: July 17, 2025 - December 31, 2025 (inclusive).

Learn more about the terms and conditions

Roaming like at home in 28 countries

More about the conditions

Within the basic tariff terms, GB and minutes are included, which can be used for communication in 27 EU countries and Moldova.  

You will receive:

  • 800 minutes for communication in roaming or in Ukraine to the numbers of other operators;
  • 15 GB of Internet in roaming (which can be used in Ukraine as well).

If there are not enough services within the package per month, the following tariff will apply:

  • Internet UAH 20/300 MB (20 packages per day);
  • Calls UAH 3/min.

28 countries where the tariff conditions apply:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

Service cost if the monthly package ends early:

Internet
  • Every 300 MB/day for 20 UAH (20 packages per day), check *110*20#
    Then internet speed is limited up to 150 Kbit/sec.
Calls and SMS
  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited calls in the middle of the network - free of charge;
  • SMS within Ukraine and roaming (28 countries) - 3 UAH/10 pcs. (20 packages per day), then - 1 UAH/1 pc.

To check the rest of the package (minutes, internet, SMS), dial *110*20# or in My Vodafone app


Calls abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries;
    To check the rest of the minutes for calls abroad – *110*20#
  • To order «Unlimited abroad» service for free calls to 3 subscriber numbers subscribers of Poland (T-Mobile/Heyah).
    – The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

Flexx TOP

Contract

Internet
icon

GB

Across Ukraine

800 min

On the network
icon

min

SMS

100 pcs

  • 🔥

    additional 500 minutes within Ukraine for new customers for 6 months

Standard cost
When switching to Vodafone
450 UAH for month UAH 350 is a special price for new customers for the first 6 months under the terms of the "HOT" promotion. The basic tariff applies from the 7th month.
15 UAH/day Estimated cost of the tariff per day. Calculation method
450 UAH 350 UAH for month
11,7 UAH/day
450 UAH for month UAH 350 is a special price for new customers for the first 6 months under the terms of the "HOT" promotion. The basic tariff applies from the 7th month.
450 UAH 350 UAH for month
Go

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI

I want to go to this tariff

I want to connect a new number

1

Click on "Change Tariff"

or dial *550*7# on your contract number.

If your tariff have higher month pay than the Vodafone Flexx TOP – the cost of the change will be 52,06 UAH including VAT and PF, if less – 0 UAH.

2

Wait for SMS about tariff change

3

Top up your account

Not less than 450 UAH.

Pay for the package and get a range of services, in proportion to the number of days remaining until the end of the month.

4

Wait for the SMS to charge for the service package

Please, reload your phone.

Get a range of services, in proportion to the number of days remaining until the end of the month.

1

Make connections to the contract

In My Vodafone app

Identity confirmation is done through the Diya application (if you have an ID card or passport) or through BankID (if you have an old-style passport-booklet).

In the Vodafone Store

You should have a passport/ID-card and identification code (or “Дію” app if these documents are uploaded in the app).

2

Top up your account

The cost of the tariff plan when activating in the store - UAH 350.

This is a special price for the first 6 months from the activation date. Starting from the 7th month, the basic price will be UAH 450/month.

The cost of a SIM card (eSIM or physical card) and the selected desired number shall be paid additionally.

3

Wait for SMS about assessment of package service

Please, reload your phone.

Get a range of services, in proportion to the number of days remaining until the end of the month.



FAQ

List of 28 countries, where the tariff conditions apply:
open

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

List of 16 world's countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
General information
open

The Flexx TOP tariff plan. UAH 15/day - the calculated daily cost of the Flexx TOP tariff plan, determined by dividing the service package cost of UAH 450 by 30 days.

To ensure correct activation of the monthly service package, it is necessary to close all previously initiated Internet sessions or turn the smartphone off and back on.

The unlimited data in the tariff plan can use the gigabytes within the tariff plan in 2G, 3G, and 4G networks, subject to technical availability and coverage. During the periods of increased network load, the Internet access speed may be limited.

The tariff plan includes unlimited on-net calls.

As part of the tariff plan, 800 minutes are available for calls to all mobile and landline networks across Ukraine, as well as incoming and outgoing calls to and from Ukraine and in the country of stay while roaming in 28 countries. When 800 minutes are used, calls to other Ukrainian networks and in roaming will cost UAH 3.00/min.

Please review all terms of the tariff plan, the conditions for using services within its scope, and the Fair Use Policy for Unlimited Data on Apps and Services in Flexx Tariff Plans before purchasing a starter package.

The call rates are indicated per the first second of each minute of the call, which includes the cost of each subsequent second within that minute of the call. The call will be charged in the first second of every minute. The minimum validity period of the tariff plan is 30 days from the date of its activation.

Information about services and prices is provided in Ukrainian hryvnias, including VAT and the Pension Fund levy of 7.5% of the service cost excluding VAT, as of 02.07.2025.

The tariff prices, services and promotions are available within the territory of Ukraine, provided there is the operator’s network coverage, excluding the areas where the state authorities are temporarily unable to exercise their powers or do so only partially. PrJSC “VF Ukraine”, 15 Leipzyzka St., Kyiv 01601, is listed in the Register of Electronic Communications Networks and Services Providers.


111 — free from Vodafone Ukraine numbers within Ukraine
0800 400 111 — free from any number in Ukraine (for subscribers of other operators)