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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Go to the "Support" section

Basic tariff conditions

  • Unlimited calls to Vodafone numbers in Ukraine
  • Unlimited Internet in Ukraine and 15 GB in 27 roaming countries
  • Unlimited traffic for 30 applications in Ukraine
  • 1000 minutes for calls in Ukraine and in 27 roaming countries (outgoing calls to Ukraine and the country of residence where the tariff applies).
  • Unlimited incoming calls to the EU

Once 50 GB has been used, the mobile Internet speed will be up to 1.5 Mbps in accordance with the Fair Use Policy for Unlimited Data in Vodafone FLEXX Tariff Plans.

Once 30 GB of data in Ukraine has been used across the listed apps/services, the mobile Internet speed for these apps/services will be up to 1.5 Mbps until the 4-week service package is reactivated.

«HOT» Promotion

Promotion

More about the conditions

The Flexx GO tariff plan includes the HOT promotion when switching to Vodafone

Promo price

If you purchase a Flexx GO starter package, starting from the second service package and the next 10 packages will be available at a promo price of UAH 280/4 weeks.

From the eighth service package, the standard price of UAH 420 per 4 weeks will apply.

Promo package benefits

Under the terms of the promotion, the tariff plan includes:

  • 1000 min to other networks in Ukraine and in roaming in 27 countries,
  • unlimited internet in Ukraine and 15 GB roaming in 27 countries,
  • unlimited calls on Vodafone network in Ukraine.
  • unlimited incoming calls in EU.

The promo package benefits apply during the entire promotion period, from July 2, 2025 to June 30, 2026.

Learn more about the terms and conditions.

Roaming like at home in 27 countries

More about the conditions

Within the basic tariff terms, GB and minutes are included, which can be used for communication in 27 EU countries.  

You will receive:

  • 1000 minutes for communication in roaming or in Ukraine to the numbers of other operators;
  • 15 GB of Internet in roaming (which can be used in Ukraine as well);
  • calls between countries in roaming – 50 UAH/min.

If there are not enough services within the package for 4 weeks, the following tariff will apply:

  • Internet UAH 20/300 MB (20 packages per day);
  • Calls UAH 3/min.

27 countries where the tariff conditions apply:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

The cost of services if the 4-week package ends earlier:

Internet

In Ukraine, mobile Internet speed will be limited to 1.5 Mbps, and in roaming in 27 countries - 20 UAH for every 300 MB/day (20 packages per day).

Calls and SMS
  • Calls to other networks in Ukraine and in 27 EU countries - UAH 3/min;
  • Unlimited on-net calls and incoming calls while roaming;
  • SMS within Ukraine and roaming (27 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries.
    To check the rest of the minutes for calls abroad – *101*5#
    To order «Unlimited abroad» service for free calls to 3 subscriber numbers subscribers of Poland (T-Mobile/Heyah).
    – The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

What should I do if my minutes or data run out?

You can immediately REACTIVATE your service package.


We recommend topping up your account with the amount of the plan, then activating the package using one of the available methods:

Unlimited traffic to your favorite apps

Traffic for 30 applications for use in Ukraine

Messengers and video calls:
FaceTime, Google Meet (calls), Microsoft Teams (calls), Viber, WeChat, WhatsApp, Zoom, Facebook Messenger (text messages), iMessage (text messages), Google Chat.
Social networks:
Facebook, Instagram, Likee, LinkedIn, Pinterest, Reddit, Snapchat, X, BeReal, Threads.
And others:
Coursera, Duolingo, Canva, Google Classroom, All-Ukrainian Online School, Diya, My Vodafone, Vodafone TV, Chat GPT, Vodafone Market.

Learn more in the Fair Use Policy for Unlimited Data on Apps and Services in FLEXX Tariff Plans.

If the tariff plan is not paid for 4 weeks, the following terms apply in Ukraine and roaming

The Internet in Ukraine and in roaming (a mandatory payment)

Mandatory daily payment is UAH 20, for which you get 300 MB of Internet.

MB can be used both in Ukraine and in roaming in 27 EU countries EU.

With further use, every next 300 MB will be provided for UAH 20 (total of 20 packages per day).

List of 27 countries of operation:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

Calls and SMS

In Ukraine:

  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries - UAH 3/min.;
  • Unlimited Vodafone on-net calls in Ukraine – UAH 15/day;
  • SMS within Ukraine and roaming (28 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad:

To check the rest of the minutes for calls abroad – *101*5#

It is recommended to top up the account for the amount of the subscription fee, then activate the package for 4 weeks in one of the following ways:

Dial and wait for SMS*101*444#
Use appMy Vodafone

To activate services package for month correctly, you must complete all previously started internet sessions or switch your mobile phone off and on.

Terms of use of daily services

If there sufficient amount of money on the account, the 4 week package fee is charged automatically. It happens after 28 days from the date when the package was connected (from 00:00 to 8:00).
For example, if the service package was connected on the 25th, the payment will be withdrawn on the 23th of the following month. As soon as the service package is charged, you will receive an SMS (after 8:00).
Important information: until you receive an SMS about service package activation, you will have a daily rate, ie calls, SMS and the Internet will be paid.
If on an account does not enough money to pay for 4 week package service, then there is an automatically will be available daily rates with obligatory payment.
In the future, every day, the system will check the status of your account and, as soon as there is a sufficient amount, will connect a monthly service package.
Important information: the date of the next package payment will be connected to new date when the 4 weeks service package was activated. To check, dial *101*4# 

Service «Internet for 2nd device»

About service

Service price – 50 UAH/month.

Service «Internet for 2nd device» let to use your primary SIM card internet on an additional SIM in a tablet, modem, laptop, smartphone. Both card have one number and account.

More details - on the service page.

Available Roaming in 7 countries.

About the service

Until 30.06.2026, as part of the Available Roaming as a Gift promotion, the basic tariff plan includes GB and minutes that can be used in 7 countries. The tariff plan includes:

  • 10 GB of Internet;
  • 30 minutes for all incoming and outgoing calls to numbers of other mobile operators in Ukraine and in the host country;
  • 70 minutes for outgoing calls in the Vodafone Ukraine network.

If the minutes and Internet within the service are used up, the following rates apply:

  • Internet UAH 20/300 MB (up to 20 packages per day)
  • Calls UAH 50/10 min,
  • SMS UAH 15/15 SMS

7 countries where the tariff plan terms apply:

Moldova, Azerbaijan, Norway, Switzerland, Great Britain, Iceland, Liechtenstein.

Flexx GO

Prepaid

Applications
icon

GB

Internet
icon

GB

In Ukraine and in roaming

1000 min

On the network
icon

min

Standard cost
280 UAH for 4 weeks
10 UAH/day Estimated cost of the tariff per day. Calculation method
280 UAH for 4 weeks
Go

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI



FAQ

List of 27 countries, where the tariff conditions apply:
open

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden and the islands of Guadeloupe, Martinique, Reunion, French Guiana, Saint-Martin, Mayotte. 

List of 16 world's countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
General information
open

From January 14, 2026, for customers of prepaid tariffs who purchase the FLEXX GO starter package and port their number to the Vodafone network, starting from the 2nd service package and the next 10 service packages are provided for 280 UAH/4 weeks (from the 13th package the cost will be 420 UAH/4 weeks) as part of the "HOT" promotion.

The standard price will apply starting from the eighth service package.

 Internet gigabytes included in the tariff plan are available for use in 2G, 3G, and 4G networks, subject to technical availability and coverage. Once 50 GB has been used, the mobile Internet speed will be up to 1.5 Mbps. in accordance with the Fair Use Policy for Unlimited Data in Vodafone FLEXX Tariff Plans. Once 30 GB of data in Ukraine has been used across the apps and services with unlimited traffic under the tariff plan, the Internet speed for these apps/services will be up to 1.5 Mbps until the 4-week service package is reactivated.

In accordance with Ukrainian legislation, we do not provide mobile Internet access to the following services: Mail.ru (www.mail.ru), VKontakte (www.vk.com), and Odnoklassniki (www.ok.ru), as well as to the other certain online resources.

The full list can be found in the relevant Presidential Decree published on the official government portal.

 The tariff prices, services and promotions are available within the territory of Ukraine, provided there is the operator’s network coverage, excluding the areas where the state authorities are temporarily unable to exercise their powers or do so only partially. Information about services and prices is provided in Ukrainian hryvnias, including VAT and the Pension Fund levy of 7.5% of the service cost excluding VAT, as of 14.01.2026

The tariff plan provides unlimited calls within the Vodafone network in Ukraine and incoming calls in EU countries.

For more detailed information on the tariff plans, promotions, cost and terms of service, please call

111 - free of charge from a Vodafone Ukraine mobile number in Ukraine;

0800 400 111 - for subscribers of other Ukrainian mobile operators (free of charge from any number in Ukraine).

PrJSC “VF Ukraine”, 15 Leiptsyzka St., Kyiv, 01601, is included in the Register of Electronic Communication Network and Service Providers.