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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

News about changes to the tariff

From 14.01.2026, the standard price of your tariff plan will be UAH 550/4 weeks. The terms of the tariff plan will also be updated: while roaming, you will have access to 20 GB of Internet. 


For customers who made their first call in this tariff plan between 02.07.2025 and 13.01.2026, the price for the next 6 service packages will remain UAH 500/4 weeks (provided no other offers are active on your number). After that, the new standard price will apply. 

We continue to invest in maintaining, restoring, and expanding our network to ensure stable connectivity. Due to the situation in the energy sector, our network investment needs continue to grow. To stay a reliable operator, we need to adjust the price of the tariff plan. We appreciate your understanding. This is our shared investment in keeping you connected.

Basic tariff conditions

  • 50 GB of internet in Ukraine, 16 GB with which are valid in 27 EU countries
  • Unlimited traffic on 30 applications in Ukraine
  • 800 minutes for calls in Ukraine and 27 EU countries (outgoing calls to Ukraine and in the host country)
  • Unlimited calls to Vodafone numbers in Ukraine
  • Unlimited incoming calls to the EU

Available for porting number

Switch to Vodafone with your current number and enjoy this tariff with special benefits for new customers.

YouTube Premium for Free

Promotion

Upon activation of the YouTube Premium 2 Month Free Trial, you will get the following:

2 months of free access to YouTube Premium subscription (including YouTube Music Premium).

More details

To participate in the YouTube Premium 2 Month Free Trial Promotion, you need to:

  • be a Vodafone network customer;
  • be a promotion tariff customer;
  • have a paid package of services according to your tariff;
  • dial the activation combination *313#
  • receive further instructions for activation via SMS.

According to the YouTube global policy, a free subscription to YouTube Premium can only be obtained in all countries by a customer with no active, or previously issued paid or free subscription (including a family subscription) to YouTube, YouTube Music or Google Play Music.Promotion period: from 01.04.2025 to 31.03.2026.

Get more details on the promotion rules

«HOT» Promotion

Promotion

More about the conditions

The Flexx TOP tariff plan includes the HOT promotion for customers joining Vodafone with a new number.

As part of the promotion, you’ll get an extra 50GB to use in Ukraine and 500 minutes for use in Ukraine and roaming in 27 countries with the first 3 service packages (after activating the first service package).

Promotion period: July 2, 2025 - January 13, 2026 (inclusive).

Learn more about the terms and conditions

Roaming like at home in 27 countries

More about the conditions

Within the basic tariff terms, GB and minutes are included, which can be used for communication in 27 EU countries.  

You will receive:

  • 800 min for communication in roaming or in Ukraine to the numbers of other operators;
  • 16 GB of Internet in roaming (which can be used in Ukraine as well).
  • calls between countries while roaming – UAH 50/min.

If there are not enough services within the package for 4 weeks, the following tariff will apply in Ukraine and the EU:

  • Internet UAH 20/300 MB (20 packages per day);
  • Calls UAH 3/min.

27 countries where the tariff conditions apply:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden and the islands of Guadeloupe, Martinique, Reunion, French Guiana, Saint-Martin, Mayotte.

The cost of services if the 4-week package ends earlier:

Internet in Ukraine and in 27 EU countries

Every 300 MB/day for 20 UAH (20 packages per day), check *101*5# 

Calls and SMS
  • Calls to other networks in Ukraine and in 27 EU countries - UAH 3/min.;
  • Unlimited on-net calls and incoming calls while roaming;
  • Calls between countries in roaming – 50 UAH/min;
  • SMS within Ukraine and roaming (27 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries.
    To check the rest of the minutes for calls abroad – *101*5#
    To order «Unlimited abroad» service for free calls to 3 subscriber numbers subscribers of Poland (T-Mobile/Heyah).
    – The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

What should I do if my minutes or data run out?

You can immediately REACTIVATE your service package.


We recommend topping up your account with the amount of the plan, then activating the package using one of the available methods:

Unlimited traffic to your favorite apps

Traffic for 30 applications for use in Ukraine

Messengers and video calls:

FaceTime, Google Meet (calls), Microsoft Teams (calls), Viber, WeChat, WhatsApp, Zoom, Facebook Messenger (text messages), iMessage (text messages), Google Chat.

Social networks:

Facebook, Instagram, Likee, LinkedIn, Pinterest, Reddit, Snapchat, X, BeReal, Threads.

And others:

Coursera, Duolingo, Canva, Google Classroom, All-Ukrainian Online School, Diya, My Vodafone, Vodafone TV, Chat GPT, Vodafone Market.

Learn more in the Fair Use Policy for Unlimited Data on Apps and Services in FLEXX Tariff Plans.

If the tariff plan is not paid for 4 weeks, the following terms apply in Ukraine and roaming

The Internet in Ukraine and in roaming (a mandatory payment)

Mandatory daily payment is UAH 20, for which you get 300 MB of Internet.

MB can be used both in Ukraine and in roaming in 27 EU countries.

With further use, every next 300 MB will be provided for UAH 20 (total of 20 packages per day).

List of 27 countries of operation:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden and the islands of Guadeloupe, Martinique, Reunion, French Guiana, Saint-Martin, Mayotte.

Calls and SMS

Calls and SMS:

  • Calls to other networks in Ukraine - UAH 3/min;
  • Calls in 27 EU countries - UAH 3/min;
  • Unlimited Vodafone on-net calls in Ukraine – UAH 15/day;
  • Calls between countries while roaming – UAH 50/min;
  • SMS within Ukraine and 27 EU countries - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad:

  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries.
    – The cost of calls abroad to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

To check the rest of the minutes for calls abroad – *101*5#

It is recommended to top up the account for the amount of the subscription fee, then activate the package for 4 weeks in one of the following ways:

Dial and wait for SMS *101*444#
Use app My Vodafone

To activate services package for month correctly, you must complete all previously started internet sessions or switch your mobile phone off and on.

Terms of use of daily services

If there sufficient amount of money on the account, the 4 week package fee is charged automatically. It happens after 28 days from the date when the package was connected (from 00:00 to 8:00).
For example, if the service package was connected on the 25th, the payment will be withdrawn on the 23th of the following month. As soon as the service package is charged, you will receive an SMS (after 8:00).
Important information: until you receive an SMS about service package activation, you will have a daily rate, ie calls, SMS and the Internet will be paid.
If on an account does not enough money to pay for 4 week package service, then there is an automatically will be available daily rates with obligatory payment.
In the future, every day, the system will check the status of your account and, as soon as there is a sufficient amount, will connect a monthly service package.
Important information: the date of the next package payment will be connected to new date when the 4 weeks service package was activated. To check, dial *101*4# 

Action  "Tariff Vacations" 

More about the conditions

Read more about the Promotion Rules.

Service «Internet for 2nd device»

About service

Service price – 50 UAH/month.

Service «Internet for 2nd device» let to use your primary SIM card internet on an additional SIM in a tablet, modem, laptop, smartphone. Both card have one number and account.

More details - on the service page.

Available Roaming in 7 countries.

About the service

Until 30.06.2026, as part of the Available Roaming as a Gift promotion, the basic tariff plan includes GB and minutes that can be used in 7 countries. The tariff plan includes:

  • 10 GB of Internet;
  • 30 minutes for all incoming and outgoing calls to numbers of other mobile operators in Ukraine and in the host country;
  • 70 minutes for outgoing calls in the Vodafone Ukraine network.

If the minutes and Internet within the service are used up, the following rates apply:

  • Internet UAH 20/300 MB (up to 20 packages per day)
  • Calls UAH 50/10 min,
  • SMS UAH 15/15 SMS

7 countries where the tariff plan terms apply:

Moldova, Azerbaijan, Norway, Switzerland, Great Britain, Iceland, Liechtenstein.

Flexx TOP

Prepaid

Applications
icon

GB

Internet

50 GB

Across Ukraine

800 min

On the network
icon

min

  • 🔥

    500 min for use in Ukraine and the EU and 50 GB across Ukraine for 3 service packages additionally to new customers

Standard cost
500 UAH for 4 weeks
17,9 UAH/day Estimated cost of the tariff per day. Calculation method
500 UAH for 4 weeks

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI

I want to go to this tariff

1

Click on "Change Tariff"

or dial *555*21#

The basic cost of the transition is UAH 500 and a package of services for 4 weeks is immediately available.


For Flexx GO customers who purchased a starter package for UAH 320 in the first 7 days from the moment of number activation, there is a special offer when switching to Flexx TOP: the cost of switching is UAH 180.

The offer is available only by dialing *555*21#

2

Wait for the SMS about the tariff change and charging of the service package

Please reboot the phone for correct connection and charging of the service package.

Сhanges while migration:

  • the loyalty program and all accumulated bonuses are saved;
  • all connected services are disabled except subscription services;
  • funds on the additional account are not saved.



FAQ

List of 27 countries, where the tariff conditions apply:
open

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden and the islands of Guadeloupe, Martinique, Reunion, French Guiana, Saint-Martin, Mayotte.

List of 16 world's countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
General information
open

The Flexx TOP tariff plan. UAH 17.90/day - the calculated daily cost of the Flexx TOP tariff plan, determined by dividing the service package cost of UAH 500 by 28 days.

To ensure correct activation of the 4-week service package, it is necessary to close all previously initiated Internet sessions or turn the smartphone off and back on.

To activate a service package (for a day, 28 days, or a month), the remaining balance on the account after activation must be at least 0.01 UAH.

Unlimited access to 30 apps means providing unlimited Internet traffic for the following apps and services: Viber, Facebook, Facebook Messenger (text messages), WhatsApp, Instagram, Canva, Likee, LinkedIn, Pinterest, Reddit, Snapchat, X, Coursera, Duolingo, FaceTime, Google Classroom, Google Meet (calls), Microsoft Teams (calls), WeChat, Zoom, iMessage (text messages), All-Ukrainian Online School, Diia, My Vodafone, Vodafone TV, BeReal, Threads, ChatGPT, Google Chat, Vodafone Market. After 30 GB of Internet traffic is used in total across these apps and services, the mobile Internet speed for these apps/services will be up to 1.5 Mbps until the service package is reactivated for another 4 weeks.

An additional 50 GB of Internet is provided on top of the unlimited access to apps and the gigabytes can be used within the tariff in 2G, 3G, and 4G networks, subject to technical availability and coverage. During the periods of increased network load, the Internet access speed may be limited. After the package gigabytes are used up, 300 MB will be provided for UAH 20 (up to 20 packages per day). The tariff plan includes unlimited on-net calls within Ukraine.

As part of the tariff plan, 800 minutes are available for calls to all mobile and landline networks across Ukraine, as well and outgoing calls to and from Ukraine, and within the country while roaming in 27 countries. When 800 minutes are used, calls to other Ukrainian networks and in roaming will cost UAH 3.00/min.

Please review all terms of the tariff plan, the conditions for using services within its scope, and the Fair Use Policy for Unlimited Data on Apps and Services in Flexx Tariff Plans before purchasing a starter package.

The call rates are indicated per the first second of each minute of the call, which includes the cost of each subsequent second within that minute of the call. The call will be charged in the first second of every minute. The minimum validity period of the tariff plan is 28 days from the date of its activation.

Information about services and prices is provided in Ukrainian hryvnias, including VAT and the Pension Fund levy of 7.5% of the service cost excluding VAT, as of 02.07.2025.

The tariff prices, services and promotions are available within the territory of Ukraine, provided there is the operator’s network coverage, excluding the areas where the state authorities are temporarily unable to exercise their powers or do so only partially. PrJSC “VF Ukraine”, 15 Leipzyzka St., Kyiv 01601, is listed in the Register of Electronic Communications Networks and Services Providers.


111 — free from Vodafone Ukraine numbers within Ukraine
0800 400 111 — free from any number in Ukraine (for subscribers of other operators)