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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

Your request has been sent successfully

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

To check the rest of the package (minutes, internet, SMS), dial *110*20# or in My Vodafone app 

Additional in the tariff:

Action GigaGifts

Starting from 24.11.2023 to 30.06.2024 inclusive, the GigaGifts promotion will be available for new customers of Red Start, Red Pro, Red Max tariffs.

As part of the promotion, the new customers of the tariffs participating in the promotion will be monthly provided with extra 10 GB of the Internet as a gift in addition to the main service tariff. The promotional GB are provided on a monthly basis for 6 months. The GB will be provided if the bill is paid. The promotional GB are not cumulative.

For more details about the promotion terms, please follow the website www.vodafone.ua/giga-podarunki

Service Online PASS

Unlimited traffic at the maximum speed (subject to the connected service package for a month) on messaging (text and pictures) in Viber, WhatsApp, Hangouts, WeChat, Skype, Zoom, Google Classroom, All-Ukrainian school online, Coursera, Duolingo and audio and video calls in Zoom, Viber, WhatsApp, Skype, Skype for business, Hangouts, Google Meet, Microsoft Teams, WeChat, FaceTime. Online PASS is an additional service in the Red Start tariff. Details

YouTube Premium for Free

Action

Upon activation of the YouTube Premium 2 Month Free Trial, you will get the following:

2 months of free access to YouTube Premium subscription (including YouTube Music Premium).

More details

To participate in the YouTube Premium 2 Month Free Trial Promotion, you need to:

  • be a Vodafone network customer;
  • be a promotion tariff customer;
  • have a paid package of services according to your tariff;
  • dial the activation combination *313#
  • receive further instructions for activation via SMS.

According to the YouTube global policy, a free subscription to YouTube Premium can only be obtained in all countries by a customer with no active, or previously issued paid or free subscription (including a family subscription) to YouTube, YouTube Music or Google Play Music.Promotion period: from 01.04.24 to 31.03.2025.

Get more details on the promotion rules

Service cost if the monthly package ends early:

Internet
  • Every 300 MB/day for 20 UAH (20 packages per day), check *110*20#
    Then internet speed is limited up to 150 Kbit/sec.
Calls and SMS
  • Calls within other networks in Ukraine – 1,50 UAH/min.
  • SMS to all networks in Ukraine – 0,50 UAH/unit.

To check the rest of the package (minutes, internet, SMS), dial *110*20# or in My Vodafone app

Calls abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries;
    – or 30 UAH/day for every 5 min to one of 14 countries.
    To check the rest of the minutes for calls abroad – *110*24#
  • The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

«Year without fees» service

More about the conditions

Pay in advance and use your tariff for 12 months - the service package will be renewed automatically according to the current terms of the tariff plan and without mandatory monthly payments. Be online with the Internet, make free calls within Ukraine, and also use other services included in your package.

The cost of the service is  2090 UAH/12 months

Order service*110*365#
Check status and validity period*110*365*1#
  • The cost of the service is deducted under the time of its connection.
  • During the period of validity of the monthly payment withdrawal service, the Vodafone Red Start tariff is terminated.
  • When switching to another tariff, the service "Year without subscription fees" is terminated.

Terms of connection and details of services

The current terms of the tariff plan mean the current conditions of the tariff plan at the time of renewal of the service package.

Service «Internet for 2nd device»

About service

Service «Internet for 2nd device» let to use your primary SIM card internet on an additional SIM in a tablet, modem, laptop, smartphone. Both card have one number and account.

How to start use service:
Step1. Buy a Power Sim starter pack
Step 2. Activate the service and restart your smartphone
Step 3. Wait for SMS about activation and insert the Power SIM into the additional device

More details - on the service page

Service

Service price – 50 UAH/month.
First month of usage after activation - without additional fees.
Starting from the 2nd month, the service will be provided at standard cost.


Temporary Number Blocking

The «Number Retention in the Network» service enables to temporarily block a number at the customer’s request or in case of loss of the device (all incoming, outgoing calls and SMS for blocked numbers will be unavailable). The service is activated only at the customer’s initiative.

Cost: no charges will be made until the end of the month when the service was activated. The service cost from the 2nd month will be 10 UAH/month.

Further

In case of non-payment for the «Number Retention in the Network» service, another type of blocking will be automatically activated – for non-payment of the bill, which is valid within 3 months, after which the number will be deactivated.

Activation:
– by calling 111 (free of charge from Vodafone Ukraine numbers);
– by calling 0 800 400 111 (free of charge from all networks in Ukraine).

Red Start

Contract

Mobile internet

20 GB 

Calls to other networks

200 min

Calls on the network
icon

min

On all networks

200 SMS

Standard cost
When switching to Vodafone
190 150 UAH/month For new customers, a special tariff applies for the first 6 months from the date of connection. Starting from the 7th month, there will be a basic cost. The offer is valid from 01.08.24 to 31.01.25.
6,3 UAH/day Approximate cost of the tariff per day. Calculation method
190 120 UAHmonth The price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 190 UAH/month
4,0 UAH/day Approximate cost of the tariff per day. During the first 12 months from the moment of number transfer.
190 150 UAH/month For new customers, a special tariff applies for the first 6 months from the date of connection. Starting from the 7th month, there will be a basic cost. The offer is valid from 01.08.24 to 31.01.25.
190 120 UAHmonth The price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 190 UAH/month

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI

Change tariff

I want to connect a new number

1

Press «Change tariff» button

or dial *550*1# on your contract number.

If your tariff have higher month pay than the Vodafone Red Start – the cost of the change will be 52,06 UAH including VAT and PF, if less – 0 UAH.

2

Wait for SMS about tariff change

3

Top up your account

Not less than 190 UAH.

Pay for the package and get a range of services, in proportion to the number of days remaining until the end of the month.

4

Wait for the SMS to charge for the service package

Please, reload your phone.

Get a range of services, in proportion to the number of days remaining until the end of the month.

Сhanges while migration:

  • the loyalty program and all accumulated bonuses are saved;
  • all connected services are disabled (except Click and subscription services);
  • funds on the additional account are not saved;
  • the international calls and the international roaming services are activated automatically.
1

Make connections to the contract

In My Vodafone app

The identity is verified in My Vodafone app via Diia (an ID card or foreign passport shall be displayed in the app).

In the Vodafone Store

You should have a passport/ID-card and identification code (or “Дію” app if these documents are uploaded in the app).

2

Top up your account

The cost of the tariff plan when activating in My Vodafone is UAH 135, in the store - UAH 150.

This is a special price for the first 6 months from the activation date. Starting from the 7th month, the basic price will be UAH 190/month.

The cost of a SIM card (eSIM or physical card) and the selected desired number shall be paid additionally.

3

Wait for SMS about assessment of package service

Please, reload your phone.

Get a range of services, in proportion to the number of days remaining until the end of the month.



FAQ

List of 16 world's countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
List of 14 world's countries
open

Minutes are available for mobile and fix numbers:

Australia (+61)
Belgium (+32)
China (+86)
Croatia (+385)
Cyprus (+357)
Ireland (+353)
Italy (+39)
Israel (+972)
Malta (+356)
Netherlands (+31)
Norway (+47)
Switzerland (+41)
Uzbekistan (+998)
Vatican (+379)
General information
open

6,3 UAH per day is the estimated cost per day in the Vodafone Red Start tariff, which is determined by dividing the cost of a package of services for the calendar month into the average duration of the month: 190 UAH for 30 days. Estimated cost per day for calendar months of 28, 29, 31 days can be calculated by dividing the cost of a package of services for a calendar month for the corresponding number of days.

To correctly charge a service package for a month, please end all previously started internet sessions or turn the phone off and on.

Gigabytes of internet within the tariff are available for use in 2G, 3G and 4G-networks if there is technical access and coverage.

We keep within the laws of Ukraine, therefore we do not provide mobile Internet users with access to the services Mail.ru (www.mail.ru), Vkontakte (www.vk.com), Odnoklassniki (www.ok.ru) and to the list of other Internet resources. You can see the entire list in the corresponding Decree of the President of Ukraine posted on the page of the government portal.

Customers of Vodafone Pospaid&Bisness tariffs can use app «Дія» unlimitedly from 02.21.2020.

Tariffs are valid on the territory of Ukraine.
Tariffs in UAH including VAT and Pension Fund collection 7,5% from services’ price without VAT, on 01.08.2024.
Call rates are charged per first second of each minute. The minimum tariff validity – 30 days.

Detailed information on tariffs, promotions, cost and terms of service can be obtained by phone:
111  — free from mobile Vodafone Ukraine in Ukraine;
0800 400 111  — for subscribers of other Ukrainian operators (free from any number in Ukraine).
PrJSC “VF Ukraine, 15 Leiptsyzka St., 01601 Kyiv, included into the Register of Providers of Electronic Communications Networks and Services.