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Спеціальні пропозиції

special proposals

special proposals

Як формуються спеціальні пропозиції від компанії Vodafone?

Застосовуючи інструменти Big Data, ми аналізуємо, як ви користуєтеся своїм номером – наприклад, якими послугами користуєтеся, а якими – ні. Виходячи з цих даних, ми готуємо для вас спеціальну пропозицію.

Що це може бути:

1. Пропозиція замінити SIM-карту старого зразка на нову, із підтримкою 4G. У такому випадку ви зможете користуватися інтернетом на значно більшій швидкості, при цьому нічого за це не доплачуючи.

2. Пропозиція перейти в індивідуальний тариф – наприклад, тариф Vodafone 4G Smart S або тариф Vodafone 4G Smart M.

3. Пропозиція отримати безкоштовно додатковий пакет інтернету. Ви нічого не платите, а просто тестуєте наш інтернет.

4. Пропозиція купити смартфон зі знижкою в наших магазинах. Гарна можливість отримати новенький гаджет, не витративши зайвого.

І ще багато-багато інших пропозицій.

Як перевірити, чи є для мого номера пропозиція?

Зазвичай клієнт отримує SMS-повідомлення від відправника Vodafone з описом пропозиції і умовами підключення.

Також, щоб перевірити, що ми підготували саме для вас, скористайтеся спеціальним червоним банером на головній сторінці сайту:

1. Натисніть «Дізнатися»
2. Введіть номер телефону.
3. Введіть код з SMS.
4. Ознайомтесь і скористайтеся пропозицією.


Як підключити Vodafone 4G Smart XS?

Якщо ви отримали SMS від Vodafone з пропозицією перейти в один з тарифів 4G Smart – у повідомленні буде вказано короткий номер, на який потрібно відправити безкоштовне SMS для переходу.

Зверніть увагу, що при переході анулюються кошти на додатковому рахунку (перевірити *101*10#) і відключається послуга «Рік без абонплат», якщо вона активна на вашому поточному тарифі (перевірити статус *365*1#).

Якщо ця пропозиція відобразилась, коли ви ввели свій номер на червоному банері на сайті, після опису внизу натискайте на кнопку «Отримати».


Питання не вирішено? Зателефонуйте нам:
111 — безкоштовно з мобільного Vodafone Україна в Україні;
0800 400 111 — консультація щодо тарифів та послуг Vodafone Україна для абонентів інших операторів України (безкоштовно з будь-якого номера в Україні).

Повернутися до всіх запитань

Який оператор використовує код?

Which operator uses the code?

Operator code

Як дізнатися, який оператор використовує код?

КодОператор мобільного зв'язку
050, 066, 095, 099Vodafone Україна
067, 068, 096, 097, 098Київстар
063, 073, 093Lifecell
0913Mob
092PEOPLEnet
094Інтертелеком


З послугою перенесення номера (MNP) абонент одного оператора може перейти до іншого, зберігши номер телефону і код оператора.

Популярні коди обласних центрів України:

КодМісто
044Київ
045Київська область
031Ужгород, Закарпатська область
032Львів
033Луцьк, Волинська область
034Івано-Франківськ
035Тернопіль
036Рівне
037Чернівці
038Хмельницький
041Житомир
043Вінниця
046Чернігів
047Черкаси
048Одеса
051Миколаїв
052Кропивницький, Кіровоградська область
053Полтава
054Суми
055Херсон
056Дніпро
057Харків
061Запоріжжя
062Донецьк
064Луганськ

Додаткові коди:

КодОпис
0800Виділені номери Зазвичай використовується як гаряча лінія компанії. Дзвінок з мобільного на території України безкоштовний.
0900Різні платні послуги
089Інтертелеком (міський номер)


Питання не вирішено? Зателефонуйте нам:
111  — безкоштовно з мобільного Vodafone Україна в Україні;
0800 400 111  — консультація щодо тарифів та послуг Vodafone Україна для абонентів інших операторів України (безкоштовно з будь-якого номера в Україні).

Повернутися до всіх  запитань

Як дізнатися свій тариф

How to find out your rate

My tariff plan

Subscription

Contract

How to find out your Vodafone tariff?

How to check the tariff plan in the My Vodafone application ?

Question not resolved? Call us:
  111   - free from Vodafone Ukraine in Ukraine

  0800 400 111   - consultation on Vodafone Ukraine tariffs and services for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).

Back to all  questions 

How to find out your Vodafone tariff?

How to check the tariff plan in My Vodafone?

Issue not resolved? Call us:
  111   - free from Vodafone Ukraine in Ukraine

  0800 400 111   - consultation on Vodafone Ukraine tariffs and services for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).

Back to all    questions 

Як дізнатись свій номер

How to find out your number

My number

How do I know my number?

  • Dial   * 161 #  
  • Ask the person whose number can be recorded in the phone book.
  • Call the person (if possible) and ask them to dictate your number.

< h3> How to find your phone number in the My Vodafone application?

  • On the main page, under your photo there is  "My number". 

Issue not resolved? Call us:
  111   - free from Vodafone Ukraine in Ukraine

  0800 400 111   - consultation on Vodafone Ukraine tariffs and services for subscribers of other Ukrainian operators (free of charge from any number in Ukraine)

Back to all    questions 

Загальні питання

General questions

Service "Quick connect with an operator"
open

You can use the service of quick connection with the operator of the contact center by calling the toll-free number 555. The service is connected by means of connection with the operator. When the service is connected, you have the opportunity to contact the operator without queuing at two numbers: 555 and 111 an unlimited number of times within 24 hours, taking into account the exact time of service activation. The service "Fast connection with the operator" is available to all subscribers of PJSC "VF Ukraine" and operates only on the territory of Ukraine, where the operator's network is covered, around the clock.

Service activation cost – 20 UAH including VAT and Pension Fund tax in the amount of 7.5% of the service cost, excluding VAT. Withdrawal of funds occurs upon connection with the operator.

How do I manage my number over the Internet?
open

Use the self-service My Vodafone to control the number.

How to connect to a contract?
open

To become a subscriber Contract must be in the first place, to sign a contract for the provision of mobile connection with the company PJSC “VF Ukraine».


Contract is suitable for You if:

  • You are planning to travel abroad and use international roaming. 
  • Choose the tariff package that best suits Your needs. 
  • If You can't decide on the method of connection, please consult the experts on sale in shops and authorized dealers.


Learn more about:

  • the benefits of a network connection, PJSC “VF Ukraine”; 
  • ability to compare and choose the best for you tariff package.


The individual provides the following documents:

  • the passport of the citizen of Ukraine for the address registration, or the passport of the citizen of a foreign country;
  • national ID number (in some cases, persons exempt from the provision of accommodation according to article 5 of the law of Ukraine «On State register of physical persons – payers of taxes and other mandatory’the'compulsory payments”, while the passport is stamped as follows "a person has the right to pay according to the passport").
What to do if SMS not come to the recipient?
open

Most likely the subscriber - the sender in the message settings, in the message type (message format) section is set:

  • e-mail
  • fax
  • pager

It is required that this clause contains standard text.
It is also necessary that the carrier type is a GSM channel (Not GPRS).
Difficulties that may arise when changing the format:
On some phones, it may be difficult to change the message format, that is, the message type is standard text, but messages are not delivered. Then we recommend that the subscriber insert the card into another phone and perform similar actions there.
If a subscriber opens an SMS and his phone freezes:
This situation can occur if the greeting SMS has not been deleted from the SIM card. You just need to insert the SIM-card into any other telephone (not a smartphone from Nokia), delete all incoming SMS.

Why SMS comes blank or with the "characters"?
open

Or the sender in the settings noted the particular message format ("text"), or send the logo / ringtone that your recipient's phone does not support

How to configure Internet on your phone?
open

For correct operation of the Internet, you must configure the phone.

To do this, to order automatic settings for your the link.

If your phone model does not support automatic configuration, you need to make them manually. You can use the tips from the page.


Attention! We recommend that you delete the settings of those services that you do not plan to use from the phone's memory.

SMS settings for your phone
open

To send and receive SMS, you need to check the following settings:
In the settings of your phone, the SMS center number must be correctly specified: +380 50 000 501 and it must be selected as the current SMS center. By default, this number is registered in the SIM card. However, if you have changed or deleted this number, you must enter it again.

The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

  • SMS format - Text
  • The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

Configuring SMS for the smartphone
open

To send and receive SMS, check the following settings:

In the settings of your phone must be set to the correct SMS center number: +38050 000 501 and it needs to be selected as the current SMS center. By default, this number is written in the SIM card. However, if you changed or deleted that number, you need to enter it again.


The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

  • SMS format - Text
  • The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

Setting up mobile GPRS/EDGE Internet
open

Setting up mobile GPRS / EDGE Internet subscribers Prepaid just in one step to configure your mobile GPRS service:

  • GPRS Internet


To do this, you just need to send a free SMS-message to the short number 1020.
The system will independently determine the list of services that your phone supports and will offer you to order the settings at your discretion.


Attention! After receiving the settings, you need to save them to your phone.
Prepaid subscribers can activate all GPRS services on their own by sending SMS to 1040001.
Prepaid contract subscribers can activate services in person by calling 111 (free within Ukraine from the Vodafone Ukraine Prepaid mobile network, around the clock). Or using the "Internet Assistant" service.
You can also set up these services on your phone using the service ordering automatic settings on the site for prepaid subscribers.


For the convenience of users, the Mobile GPRS-Internet service has the ability to access with incorrect or empty settings. Such access is charged according to the subscriber's tariff plan.
Feel more advantages of modern mobile communications by setting up Mobile Internet on your phone.

How to use the bonus account? Is it possible that money transferred to the account?
open

Transfer the funds from additional cash account in the main impossible. Their priority of use higher than funds from the main account.


Please note! to Use these means not for all services.

How to call to Ukraine and beyond?
open

Outgoing call on Ukraine

You came to Ukraine, chose the network PJSC “VF Ukraine" and I wish to call a subscriber whose Ukrainian phone number - dial the number in international format (billing in this case corresponds to the local call within Ukraine):

+ <country Code> <code area or network of Ukraine without the preceding zero> <number>.

for Example, to call to Odessa, Ukraine, type: +380 482 xxx XXX where:

  • + the character used in mobile telephones of GSM standard to replace international access code from any country; 
  • 380 - international code of Ukraine; 
  • 482 - city code of Odessa; 
  • xxx XXX - phone number of the subscriber.


About the tariffs for roaming calls within Ukraine check with Your home operator.

Outgoing call outside Ukraine - international call

You came to Ukraine selected a network of PJSC “VF Ukraine" and I wish to call a subscriber who is outside Ukraine, dial the number in international format (billing in this case is consistent with international call outside Ukraine).

+ <country Code> <area code / network> <phone number>.

for Example, to call in San Francisco, type in: +1 415 XXX XX XX where:

  • + the character used in mobile telephones of GSM standard to replace international access code from any country; 
  • 1 - code of the USA; 
  • 415 - code San Francisco; 
  • XXX XX XX - the phone number of the subscriber.


About the tariffs for roaming calls outside Ukraine check with Your home operator.

Useful services for guests to Vodafone Ukraine
open

VIP-reference 109


VIP-reference 109 is a unique information-reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine!
Multilingual support for voice guidance (English, French, German, Spanish, Russian, Ukrainian).
By calling 109, you will easily and quickly receive professional answers to all questions, as well as use exclusive services: mobile translator, taxi ordering, table reservations in Ukrainian restaurants, ticket booking (railway, bus transport, sea transport), Ukraine travel guide, transport schedule, weather forecast, etc.
Call from your mobile phone to short number 109 and get the information you need from the operator in English, German, French, Spanish, Russian or Ukrainian.


Vodafone inform 123


Vodafone Inform 123 - Reference and information service provides a wide range of reference information, service and unique consulting services. Language support: English, Russian, Ukrainian.
By calling 123, you can use the following services: ordering a taxi, car rental, ordering goods with delivery, timetables for all types of transport, searching for information about addressees, weather forecast, information for rest, etc.
Call from your mobile phone to short number 123 and get the information you need from the operator in English, Russian or Ukrainian.


Mobile guide – 616


The service provides relevant information about the most useful and interesting cities of Ukraine. Mobile guide – this bright mobile travel from PJSC “VF Ukraine", a trusted friend of travelers, the most interesting thing about the most beautiful city of our country. In the popular tourist city of Ukraine.

How to use? by Calling 616, after selecting a language, You will be prompted to select a city: Kyiv, Lviv, Kharkiv, Odessa, Dnepr, the Zhytomyr, Poltava, Ivano-Frankivsk, Uzhgorod, Yaremche and Kamianets-Podilskyi.

The cost of the call is: fee'unity - 11.00 UAH., minute call is 11.00 UAH. Charging with 13 seconds.

To get full access to managing your account use the system "INTERNET ASSISTANT".

VIP Help
open

The high speed of providing information in six languages and the uniqueness of many services - all this subscribers of PJSC "Vodafone Ukraine" will find by calling VIP-help 109.

Feel the benefits, entrust minor or routine tasks to professionals! Call 109 and VIP Help will become your personal assistant, consultant and lifestyle manager in the world of information and services. VIP-Plus is a unique information and reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine! By calling 109, you will get access to the following services:


Mobile translator

Legal advice

Virtual navigation in 27 cities of Ukraine

Quick reference guide
open

Buying the starter pack services are Prepaid, you get

  • SIM card 
  • User Manual, which also contains a Registration card and Warranty 
  • quick Reference guide 
  • Special sticker with important numbers


SIM CARD


SIM card contains Your personal telephone number. She must constantly be in Your phone. On the back of the SIM card located the PIN and PUK codes.


How to make the first call


  • Insert the SIM card into a mobile phone. 
  • Turn on the phone and enter the PIN code 0000.


in order to call the desired number, You must follow this schema:

  • 050 XXX XXXX - if you call on a mobile phone PJSC “Vodafone Ukraine”;
  • (area Code) XXX XXXX - if you call on a mobile phone of another operator; 
  • (city Code) XXX XXXX - if you call on a landline number; 
  • + (country Code) (area code) XXX XXXX - if you call abroad.


Warning! Just after Your first call You will receive the ability to receive calls


Your account


Every subscriber gets a personal Prepaid account. It stores information about each Deposit and withdrawal of Your funds. In the future, You can Fund your account using a card payment the Deposit.


To replenish the account, You must:

  • to erase the protective coating on the reverse side of the card payment to see the hidden the 14-bit code; 
  • call from your mobile phone's menu of services Prepayment 7722 and follow the voice prompts. (During the first replenishment listen to the introductory instructions and select the language); 
  • when you are prompted to Fund your account, press 2; 
  • after the beep, enter the 14 digit code of card payment and nothing else to press. 
  • your account will be credited.
USSD-Services to subscribers of Prepaid
open

USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.

Note: USSD message is not saved in the phone memory.


The main advantages of using the service:

  • Speed - information is provided in real time.
  • Convenience - easy access to financial and loyalty program information.


In order to send a request, you need to dial the established order of characters, namely: request code # and press the call button.
USSD request number assignment table


Request number
Appointment
*101#
Account information, service validity period and tariff model
*101*10#
Bonus account check
*101*4# , *101*04#
Checking free minutes
*100*voucher code#
Funding an account using a voucher
*111*phone number#
Combination for making an outgoing call in roaming
*150*phone number*sum#
Money transfer request
*150#
Instructions for using the money transfer service
*104*phone number#
Call me back service request
*104*0#
Information about the number of requests that remained within the "Call me back" service
*104*phone number*01#
Request for the service "Call me back" in Ukrainian language
*104*phone number*02#
Request for the service "Call me back" in Russian language
*104*phone number*03#
Request for the service "Call me back" in English language
*104*01#
Instructions in Ukrainian language
*104*02#
Instructions in Russian language
*104*03#
Instructions in English language
*120#
Receive instructions for managing services
*120*1#
Checking the status of the "You have been called" service
*120*11#
Activation of the service "You have been called" service
*120*12#
Deactivation of the "You have been called" service
*120*2#
Checking the status of the service "There is a connection"
*120*21#
Service activation "There is a connection"
*120*22#
Deactivation of the service "There is a connection"
*120*3#
Checking the status of the "I'm in touch" service
*120*31#
Activation of the "I'm in touch" service
*120*32#
Deactivation of the "I'm in touch" service
*120*9#
Checking the service support language status
*120*91#
To set the Ukrainian language for the service
*120*92#
To set the Russian language for the service
*120*93#
To set the English language for the service
*120*94#
To install the Ukrainian language (transliteration) for the service
*120*0#
Checking the Day/Night mode status
*120*1#
Day/Night mode activation
*120*2#
Deactivating Day/Night mode
*161#
Finding your number
*777#
General information about existing requests within the loyalty program Bonus
*777*1#
Information about the number of bonuses Bonus on accounts
*777*2#
Information on how to exchange bonuses for communication services
*777*3#
Date of the first call
*777*2*010#
Exchange of 500 bonuses Bonus for 10 UAH
*777*2*050#
Exchange of 2500 bonuses Bonus for 50 UAH
*777*2*1002#
Exchange of 120 bonuses Bonus for 5 UAH
*777*2*1003#
Exchange of 240 bonuses Bonus for 10 UAH
*777*2*1005#
Exchange of 600 bonuses Bonus for 30 UAH
*777*2*1006#
Exchange of 960 bonuses Bonus for 50 UAH
*777*2*1007#
Exchange of 1800 bonuses Bonus for 100 UAH
*777*2*100#
Exchange of 180 bonuses Bonus for 100 minutes in the network of PJSC "Vodafone Ukraine"
*777*2*1000#
Exchange of 480 bonuses Bonus for 1000 minutes in the network of PJSC "Vodafone Ukraine"
*777*2*3000#
Exchange of 1400 bonuses Bonus for 3000 minutes in the network of PJSC "Vodafone Ukraine"
*777*2*120#
Exchange of 400 bonuses Bonus for 20 minutes to all networks in Ukraine, including the network of PJSC "Vodafone Ukraine"
*777*2*150#
Exchange of 900 bonuses Bonus for 50 minutes to all networks in Ukraine, including the network of PJSC "Vodafone Ukraine"
*777*2*3100#
Exchange of 1600 bonuses Bonus for 100 minutes to all networks in Ukraine, including the network of PJSC "Vodafone Ukraine"
*777*2*310#
Exchange of 100 bonuses Bonus for 10 SMS
*777*2*300#
Exchange of 8000 bonuses Bonus for 100 SMS
*777*2*1050#
Exchange of 240 bonuses Bonus for 50 SMS
*777*2*1100#
Exchange of 360 bonuses Bonus for 100 SMS
**67*phone number#
Activation of call forwarding: "busy" - call forwarding if you are currently talking on the phone
**61*phone number#
Call forwarding activation: "no answer" - forwarding if you do not answer the call
**62*phone number#
Call forwarding activation: "out of reach" - call forwarding if you are outside the GSM coverage area or your phone is switched off
##002#
Cancellation of all types of call forwarding
##21#
Cancellation of call forwarding "immediately" - unconditional forwarding of all calls
##67#
Cancellation of call forwarding "busy" - call forwarding, if you are currently talking on the phone
##61#
Cancellation of call forwarding "no answer" - forwarding if you do not answer the call
##62#
Cancellation of call forwarding "out of reach" - call forwarding when you are outside the GSM coverage area or your phone is switched off
*#21#
Check forwarding status "immediately" - unconditional forwarding of all calls
*#67#
Check the status of call forwarding "busy" - call forwarding, if you are currently talking on the phone
*#61#
Check the forwarding status "no answer" - forwarding if you do not answer the call
*#62#
Check the status of forwarding "out of reach" - forwarding when you are outside the GSM coverage area or your phone is turned off


When using USSD-requests *104* phone number #, *777#, *777*1#, *777*2#, *777*3#, the subscriber can independently choose the language of the USSD-message-reply-Ukrainian, Russian or English ...
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial *02; in English - *03.
The language changes only for the current request.
Example for USSD request *777#:
*777*01# or *777# - Ukrainian language. *777*02# - Russian language. *777*03# - English. Blocking GPRS services


Using a USSD request:

  • *109*80# - Request to check the status of the "Blocking Mobile Internet, WAP, Online TV" service.
  • *109*81# - Request to activate the "Blocking Mobile Internet, WAP, Online TV" service.
  • *109*82# - Request to deactivate the service "Blocking Mobile Internet, WAP, Online TV".
  • *109*90# - check the status of the "Blocking APN mts.internet" service.
  • *109*91# - Activation of the service "Blocking APN mts.internet".
  • *109*92# - Deactivation of the service "Blocking APN mts.internet" ..
  • *109*102# - Order blocking the Mobile Internet service in roaming.
  • *109*101# - check the status.
  • *10*103# - Unlocking.


Locking / unlocking is carried out within a day from the date of appointment, upon completion the subscriber receives an SMS notification.


Limitations:


The service applies only to subscribers of PJSC "Vodafone Ukraine" and is not provided to guest subscribers of roaming partner operators.
If during the active blocking of "Mobile Internet, WAP, Online TV", the subscriber sends a request to activate the "Mobile Internet in roaming", then in addition to activating the Mobile Internet in roaming, GPRS, WAP, Online TV services are also activated in the home network, that is, it is deactivated blocking "Mobile Internet, WAP, Online TV".
To get full access to managing your account, use the “My Vodafone” system.

USSD Services for Contract subscribers
open

USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.
The USSD service does not require an additional order or activation; it is provided to subscribers on a permanent basis free of charge. The service is available from a mobile phone that works in the GSM standard, regardless of the model.
Note: USSD message is not saved in the phone memory.


The main advantages of using the service:

  • Speed - information is provided in real time
  • Convenience - easy access to financial information and information about the loyalty program


In order to send a request, it is necessary to dial the established order of characters, namely: request code # and press the call button.


Request numbers

Appointment

*110*10#
*110*10*01#
*110*10*02#
*110*10*03#
Checking the balance on the personal account;
Ukrainian language;
Russian language;
English language;
*110*20#
Checking the remainder of the package minutes / service package;
*110*11#
Information about the dates and amounts of the last 6 payments on the personal account;
*110*12#
Information about the amounts of the last 3 accounts on the personal account;
*110*13#
Complete information on the last invoice; per month:
Account balance at the beginning of the month;
Monthly payments (if any);
Return in a month (if any);
The amount of communication services;
Pension fund amount;
Account balance at the end of the month;
*110*14#
Information about the number of bonuses on the personal account and the amount of bonuses that will be canceled during the next billing;
*110*21#
Information about the tariff model;
*110*22#
The term of the supplementary agreement;
*100*voucher code#
Account replenishment using a voucher;
*110*30#
*110*301*Password#
*110*302*Password#
GPRS service status (WAP, Internet, Hyper.NET)
Activation of GPRS services;
Disable GPRS services;
*110*303*#
*110*313*#
*110*343*#
Information about the GPRS Internet service;
Information about the GPRS WAP service;
Information about the Hyper.NET service;
*110*33#
*110*331*Password#
*110*332*Password#
*110*333#
Service status Data transmission;
Activation Data transmission;
Deactivation Data transmission;
Information about the service Data transmission;
*110*50#
*110*503#
Service status International line;
Information about the International line service;
*110*51#
*110*513#
Service status International roaming;
Information about the International roaming service;
*110*52#
*110*521*1*Password#
*110*521*2*Password#
*110*522*Password#
*110*523#
Service status Voice mail;
Service activation Voice mail (Russian);
Service activation Voice mail (English);
Deactivation of the Voice mail service;
Information about the service Voice mail;
*110*53#
*110*531*Password#
*110*532*Password#
*110*533#
SMS service status;
SMS activation;
Disable SMS;
Information about the SMS service;
*110*60#
*110*601*Password#
*110*602*Password#
*110*603#
Service status Additional network package;
Service activation Additional network package;
Deactivation of the service Additional network package;
Service information Additional network package;
*110*61#
*110*611*Password#
*110*612*Password#
*110*613#
Service status Restricted number identification;
Activation of the service Calibration ban;
Deactivation of the service Calibration blocking;
Information about the service Calling restriction;
*110*62#
*110*621*Пароль#
*110*622*Пароль#
*110*623#
Service status Detailed invoice;
Service activation Detailed account;
Deactivation of the Detailed account service;
Information about the service Detailed invoice;
*110*40#
*110*401*1* Password #
*110*401*2* Password #
*110*401*3* Password #
*110*401*4* Password #
*110*401*5* Password #
*110*402* Password #
*110*403#
Service status My Family;
Service activation (1 number) My Family;
Service activation (2 numbers) My Family;
Service activation (3 numbers) My Family;
Service activation (4 numbers) My Family;
Service activation (5 numbers) My Family;
Deactivation of the My Family service;
Information about the service My Family;
*104*phone number#
Call me back service request;
*104*0#
Information about the number of requests remaining within the "Call me back" service;
*104*phone number*01#
*104*phone number*02#
*104*phone number*03#
Request for the service "Call me back" Ukrainian;
Request for the "Call me back" service in Russian;
Call me back service request in English;
*104#
*104*01#
*104*02#
*104*03#
Instructions in Ukrainian; instruction in Russian; instruction in English;
*120#
Receiving instructions for setting up services;
*120*1#
Checking the status of the service "You have been called"
*120*11#
Activate the service "You've received a call";
*120*12#
Deactivate the "You've received a call" service;
*120*2#
Checking the status of the service "Connected";
*120*21#
Activate the service "There is a connection";
*120*22#
Deactivate the service "There is a connection";
*120*3#
Checking the status of the "I'm in touch" service;
*120*31#
Activate the "I'm in touch" service;
*120*32#
Deactivate the "I'm in touch" service;
*120*9#
Checking the status of the service language;
*120*91#
To set the Ukrainian language for the service;
*120*92#
To set the Russian language for the service;
*120*93#
To set the English language for the service;
*120*94#
To install the Ukrainian language (transliteration) of the service support;
*120*0#
Checking the status of the "Day/Night" mode;
*120*01#
Day/Night mode activation;
*120*02#
Deactivation of the "Day / Night" mode;
**21*phone number#
Call forwarding activation: "immediately" - unconditional forwarding of all calls;
**67*phone number#
Activation of call forwarding: "busy" - call forwarding if you are currently talking on the phone;
**61*phone number#
Call forwarding activation: "no answer" - forwarding if you do not answer the call;
**62*phone number#
Call forwarding activation: "out of range" - call forwarding when you are outside the GSM coverage area or your phone is switched off;
##002#
Cancellation of all types of call forwarding;
##21#
Cancellation of call forwarding: "immediately" - unconditional forwarding of all calls;
##67#
Cancellation of call forwarding: "busy" - call forwarding if you are currently talking on the phone;
##61#
Cancellation of call forwarding: "no answer" - forwarding if you do not answer the call;
##62#
Cancellation of call forwarding: “out of reach” - call forwarding when you are outside the GSM coverage area or your phone is switched off;
*#21#
Check the forwarding status: "immediately" - unconditional forwarding of all calls;
*#67#
Check the status of call forwarding: "busy" - call forwarding if you are currently talking on the phone;
*#61#
Check the readdressing status: "no answer" - readdressing if you do not answer the call;
*#62#
Check the status of call forwarding: “out of reach” - call forwarding when you are outside the GSM coverage area or your phone is turned off;


When using USSD requests *104* phone number #, *110#, *110*1#, *110*2 #, *110*3#, the subscriber can independently choose the language of the corresponding USSD message - Ukrainian, Russian or English.
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial * 02 into English - * 03. The language changes only for the current request.

Example for USSD request *110#:

  • *110*01# or *110# - Ukrainian;
  • *110*02# - Russian;
  • *110*03# - English;


To activate/deactivate services, you need a Password, which must be added at the end of each request.

The password ensures the confidentiality of service management.


If you are an individual, to order a password, call the Customer Service Center at 111. A unique generated password will be sent to you in an SMS-message within 2 days.

A legal entity can order a password by sending an application by fax (044) 240 240 0 or by calling (050) 462 24 00. You will learn the intended password from the sent SMS or contact person of your organization within 2 days.

How to become a Vodafone Ukraine subscriber?
open

You Have the opportunity to choose for themselves the best variant of connection to the network Vodafone Ukraine:

  • Deposit - the fastest way to start using mobile phones relationship, no contractual obligations. 
  • Contract connection - for those who use mobile communications daily, no connection fee.

... to stay in touch, no matter where you were!

To become a subscriber Prepayment, enough to buy a starter pack with any of the proposed tariffs of PJSC “VF Ukraine".

The starter pack you want to activate, making a call until the date specified on the reverse side on the territory of Ukraine in the network of PJSC “VF Ukraine". To use the services of connection from PJSC “VF Ukraine", You must have a mobile phone standard GSM 900/1800.

If You have not used the SIM card that is included in the starter package (i.e. made a call to the specified date), You will not be able to take advantage with this starter pack. After activation, the validity period of Your number is set to 30 days from the date of the call in the absence of replenishment. After recharge of 5 UAH service is extended for 365 days. To avoid tripping Your room in advance to take care of the renewal. Extend Your room is possible only by Deposit. For each replenishment of the account by the voucher of any face value period of validity of Your number is extended for 365 days from the date of Deposit.

Operator codes, PJSC “VF Ukraine": 095, 050, 066, 099

Warning! in the absence of outgoing events (for example, outgoing calls and SMS) number for 10 months subscription package of the subscriber may be changed to any other rate available for the connection.

In order to become a contract subscriber, you need to choose a tariff package, and sign a contract for the provision of mobile connection with the company PJSC “VF Ukraine".

For the Contract/Agreement must provide the following documents and information:

  • valid passport of the citizen of Ukraine with a stamp of registration in Ukraine; 
  • certificate of assignment of identification number; 
  • information about your place of residence (postal address); 
  • information about the contact phone in Ukraine.


You can also use any convenient way for You to pay your bills.


Connectivity options


Whichever connection option You choose, You can always experience the benefits of the use of mobile communications from the PJSC “VF Ukraine". After all PJSC “VF Ukraine" is the largest national GSM/EDGE coverage, as well as the ability to use roaming services in networks of 375 companies-partners of PJSC “PF Ukraine’ on n'five continents! Moreover, PJSC “VF Ukraine" offers its customers simple and competitive rates and additional service “My family”, which allows you to spend less.

If You can't decide on the method of connection, please consult the experts on sale in shops and authorized dealers.

Terms of use for the wireless Internet access service
open

With the full terms of use, you can see the link

How to call emergency numbers from a mobile phone?
open

Emergency numbers:

  • 101 fire department / rescue service
  • 102 police
  • 103 ambulance
  • 112 emergency services
  • 104 emergency gas service
Terms of use mobile networks
open

With the full terms of use, you can see the link

As from another country to call the customer service center?
open

For consultation over the telephone, use the number of the consultation center +380500400111 - the call is free

You can also contact the operator through the On-line service center.

What is number expiration date? How to renew it?
open

The number validity period determines the date until which the subscriber can use the SIM-card.
To extend the validity period of the number for 365 days, it is enough to replenish the account for an amount of UAH 5 or more in any way, except for transferring funds.


If when replenishing an error occurs, refer to the operator at the following number:

  • 111  (toll free from Vodafone mobile in Ukraine);
  • 0800 400 111  (toll free from any number in Ukraine).
Тарифи

Rates

How can I find out my tariff?
open

To find out your Vodafone tariff:

The list of charges is available at the following link
Check the validity period of the monthly package and the balance of services for the tariff: *101*4#

Check all information on the number in My Vodafone (Menu – Tariffs Section)

How to activate a monthly package?
open

The cost of services in Vodafone tariffs is payed monthly (check the validity period by number *101*4#). If there is not enough money on the account to pay for the service package for a month, the daily package is automatically activated.

To connect a monthly package you need:

  • top up the account for a sufficient amount to pay for the package;
  • restart the phone (or enable/disable flight mode) for the tariff to work correctly;
  • wait for SMS about the accrual of all services according to the tariff.

Vodafone takes care of you and sends a reminder via SMS two days before you pay for the package, don't miss it.
Also, you can always check the current date of the tariff update, activate a monthly package in My Vodafone

How can I change the tariff?
open

To change the tariff plan, you need:

  • choose a tariff;
  • check a sufficient amount on the account to transfer and pay for the first monthly package;
  • dial a combination to change the tariff;
  • wait for SMS about activation the service package.

Attention! The site contains a complete list of existing tariffs in the company. To see the tariffs available for switching to your number – check My Vodafone (Menu – Tariffs – Tariff change). You can connect the optimal tariff in one click.

How to connect "Year without fees"?
open

Pay in advance and use your tariff for 12 months – monthly service package would be updated automatically without any service volumes changes and regular payments.

If you want to activate "Year without fees" in the current tariff:

  • make sure that there is a sufficient amount in the account;
  • dial *365#
  • wait for SMS about service activation.

If you want to switch to a new tariff and activate the "Year without fees" service:

  • make sure that there is a sufficient amount on the account (the first month is paid according to the tariff + the cost of the service for a year);
  • dial the combination to change the tariff;
  • wait for SMS about the tariff change;
  • wait for SMS about the tariff connection;
  • dial *365# to activate the service for a year;
  • wait for SMS about service activation.
Роумінг

Roaming

How to call the customer service center from another country?
open

For more advice over the phone use the number of the advisory centre
+380500400111 - free call.

You can also contact the operator through the On-line service center.

Roaming and how to activate it
open

Subscriptions to the Subscribers of Vodafone, will never need to activate the international roaming service. Enough to have on account of the amount required to send one SMS, and an amount equal to the value of one minute of conversation depending on the location and according to the roaming zone tariffs.


In order to use international roaming, you need to first make a call (to activate the starter package) while in the network of PJSC «VF Ukraine» on the territory of Ukraine. You also need to make the first Deposit into the network of PJSC «VF Ukraine» on the territory of Ukraine.


Depending on the characteristics of the network roaming partner, You can enjoy the service of unilateral and bilateral roaming:

  • unilateral roaming allows you to receive and send SMS, receive incoming calls;
  • bilateral roaming allows you to receive and send SMS, receive incoming calls and make outgoing calls. For making outgoing calls in networks with bilateral roaming, it is necessary to introduce a special combination of USSD characters. In some networks with bilateral roaming for outgoing calls direct dialling in international format.


While roaming are not available for the GPRS service, CSD.

Details


Note! Suggest to pay an additional amount to the account to prevent disconnection of the rooms while traveling. Roaming rates are higher than local, so calculate the amount based on the planned number of calls and duration of travel.

How to use the phone while roaming?
open

How to use the phone in roaming?


Before you travel

Make Sure that You need the numbers stored in the phone memory in international format along with the corresponding international access codes.

For example, in Ukraine should be in the format + 380 YY XXX XXXX where:

 

  • + character used in mobile telephones of GSM standard to replace the international access code of the line in any country of the world;
  • 380 - international code of Ukraine;
  • YY  the area code or network of Ukraine without the preceding zero;
  • XXX XXXX - phone number. 

 

You may not change those numbers after the return, because the prefix will work in Ukraine.

Cancel all restrictions on international calls through your phone's menu.

If the international roaming service you do not activate, but upon arrival overseas, turn on your phone with the SIM card PJSC "VF Ukraine", all kinds of diversion were established in Ukraine, will not be triggered.

don't forget to take a charger and adapter.

Always put your phone, charger and adaptor in your hand Luggage to ensure maximum safety and security of the phone.

turn Off your phone before boarding an aircraft and turn it on again in the airport terminal arrival.

If You decided not to take the phone with you when you travel abroad, if necessary, enable the forwarding of incoming calls to any other local (Ukrainian) phone number.

be sure to verify set conditional forwarding and, if there is no need in using them to cancel at the time of roaming all conditional call diverts and call forwarding to Voice mail because when using conditional forwarding and, in particular, diverted to Voicemail while roaming, during the technical conditions of a conditional forwarding can occur double billing for incoming call and for forwarding the outgoing call. You can do unconditional forwarding of incoming calls to a cell phone in Ukraine for Your trip. In this case, You will use Your phone only for outgoing calls. All incoming calls will be directed to the phone number you ordered the unconditional call divert.


The arrival

After you enable Your phone network will be automatically selected. If automatic network selection doesn't happen, You can select the network manually, using the search menu of the phone. Before the trip, read the user Guide of Your phone.

After a network search on Your phone's display will appear the code of the local operator, who will provide You with roaming.

Every time type in the phone number in the international format, even if the number is local.


For subscribers GSM

Type: + <country code> <area code / network> <phone number>.

for Example, to call in Zaporozhye, Ukraine, type: + 380 612 XX XXXX where:

 

  • + the character used in mobile telephones of GSM standard to replace international access code from any country;
  • 380 - international code of Ukraine;
  • 612  the code of the city Zaporozhye;
  • XX XX XX - phone number of the subscriber.

 

If You have any serious difficulties, call around the clock customer service Center (CSC):

Mobile phone number +380 50 0400111 - call free;

Roaming calls paid (according to the tariffs of the roaming partner for international calls).

In some countries it is forbidden to use a mobile without a headset "Hands-Free" while driving?
open

In some countries it is forbidden to use a mobile phone without a headset "Hands-Free" while driving.

a Complete list of such countries: Austria, Andorra, Bosnia and Herzegovina, Hong Kong, Israel, Cyprus, South Africa, Portugal, Czech Republic, Belgium, Greece, Denmark, Latvia, Luxembourg, Russia, Slovakia, Azerbaijan, Bermuda, Georgia, Estonia, Lebanon, Malaysia, Singapore, Slovenia, Bulgaria, UK, Egypt, Italy, Germany, Poland, France, Switzerland.

Value Your safety and life! Headset ‘Hands-Free” improves traffic safety by allowing You to keep attention on the road while talking on the phone while driving


Going abroad, remember'remember that the penalty for mobile phone use without a headset "Hands-Free” while driving several times may exceed the price of the headset was “Hands-Free”.

Фінансові питання

Financial issues

How to know what the money was spent on?
open

For prepaid subscribers:
Details can be viewed for free in My Vodafone (Menu – Section Expenses). Information for the last 6 months is available. Detailed information and the ability to send an e-mail is available only for the current and previous month. All events are displayed: both paid and free (with the exception of free internet sessions).

For subscribers of the contract:
Detailed information on expenses on a personal account can be obtained free in several ways:

  • My Vodafone (Menu – Section Expenses)
  • in electronic invoices that are sent to subscribers' email addresses upon application;
  • calling 111
  • personally contacting the store of the owner of the number with a passport.

Getting details of paid events on paper is possible only for the last 3 months and is provided only in Vodafone stores. The cost of the service of transferring information to paper is 33 UAH with VAT excluding PF for each month (for each contract for which detailed information is provided).

Service order:
For individuals – only in Vodafone stores. You must have a passport with you. Details on paper can only be obtained by a subscriber or his representative who has a notarized power of attorney to receive such information.
For legal entities – only in Vodafone stores. You must have a passport, a power of attorney to receive details on paper and a letter indicating which numbers and for what period you need to provide information about calls.

How do top up account?
open

Pop up your account at any time:

Subscribe to the Subscribe to the service,to be always in touch.

How do I use an additional account?
open

The additional account is available only to prepaid users.
The balance of the additional account can be checked:

An additional account is used for calls and SMS to subscribers within Ukraine and abroad (except for content services); mobile internet; roaming services and monthly/daily payment.
An additional account is not required to pay the first monthly payment.

If there is money on the main and additional accounts and the conditions for their spending are met, money is first of all automatically withdrawn from the additional account, and upon its exhaustion – from the main one.

Exchange bonuses for money – learn more

How to transfer money to another subscriber?
open

For convenient pop up of the balance of another subscriber, use the SharPay app

To request a transfer of funds dial:
*150*phone number of the recipient*amount transferred from 1 to 30 UAH# and press "Call".
For example, to transfer 5 UAH to the number 0501234567, dial the request in a format *150*0501234567*5#.

The cost of one transfer is 3 UAH including VAT and PF for all prepayment clients. The service is not available for subscribers of the contract.
For subscribers in roaming, the service is available only for receiving money.

More details on the service page


Obligatory minimum amount on the account of Prepaid subscribers
open

To carry out outgoing events from the number (call, SMS, use of the internet), the account must have at least UAH 0.01.

It is important that this condition is taken into account in the following cases:
1. After connecting the service package (per day, for 28 days, per month) for the correct operation of events by number, the account balance must also be at least UAH 0.01.
2. When charging events from an additional cash account (check the balance *101*10#), the minimum balance of the main account is UAH 0.01.

Розваги

Entertainment

How to turn off the melody that sounds instead of beeps?
open

To cancel the ringing tone instead of beep signals to send free SMS with the word OFF to the number of 700.

Питання щодо SIM-карти та PUK-коду

Questions on SIM card and PUK code

How to change the SIM card format or restore the lost or damaged SIM card?
open

To change the SIM card format without the number change, to restore the lost or damaged SIM card, please follow the guidelines.

To change the eSIM, get acquainted with the guidelines.

SIM card warranty replacement
open

If within the first 30 days after activation of a new starter pack or last replacement, the SIM card stops working, please contact the Vodafone store to replace the SIM card with a new one for free.

The warranty replacement of the SIM card is not performed in the following cases:

  • the SIM card has been blocked as a result of 10 attempts to enter an incorrect PUK code;
  • the SIM card has cracks, damage, scratches, or other defects caused by mechanical or thermal, or other damages.
How to block a SIM card instantly?
open

To block your SIM card, call:

  • 222  (toll-free from any Vodafone Ukraine number) or
  • 0 800 400 222  (toll-free from all networks in Ukraine).

To confirm that you are the number holder, please answer one of the following questions:

  • PUK code (8 digits indicated on the plastic holder of the previous SIM card) or
  • two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);

If your number is registered with the passport details, please provide the full name and details of the document linked to the registered number for further identification.

Having completed the request, you can replace the SIM card in 3 simple steps at any convenient time.

Limit on remote SIM-card change
open

“Limit on remote SIM-card change” – is a service that will additionally protect your number from fraudsters.

You can be sure with it that the SIM card replacement will be possible only at your personal request:

  • the remote replacement will only be available when calling from your phone number;
  • in case of the SIM card loss or failure, it will be possible to replace the SIM only when applying to the Vodafone store with a passport or ID card, or digital ID card in Diia app.

If your mobile number is serviced as prepaid, it is not registered with passport data and the “Limit on remote SIM-card change” service – is activated under the number, to replace a lost or damaged SIM card, it will be necessary to register your number at the Vodafone store (link to “How to register your card”?).

The service deactivation is available:

  • for unregistered PrP customers – only if the personal data is registered when visiting the Vodafone store with the original of your passport/ID card or digital ID in “Дія” app.
  • for registered PrP customers – when visiting the Vodafone store with the original document (passport or ID card) linked to the registered number or with ID card in “Дія” app.
  • for contract individuals – when visiting the Vodafone store with the original document (passport or ID card) linked to the registered number or with ID card in “Дія” app.
  • for contract legal entities – by requesting via VipZakaz, when contacting the responsible person of your company or visiting the Vodafone store with a power of attorney on the letterhead of your company and the original passport/ID card or digital ID card in “Дія” app.
If the SIM card is blocked by entering the incorrect PIN/PUK code
open

If you enter an incorrect PIN code three times, most smartphones ask for the PUK code indicated on the plastic holder of your SIM card:

  1. Enter the PUK code indicated on the plastic holder of your SIM card.
  2. Set a new PIN and the phone will be unlocked.

If there is no plastic holder, the PUK code can be restored in one of the following ways:

  • 111 (toll-free from any Vodafone number in Ukraine);
  • 0800 400 111 (toll-free from any number in Ukraine).

To confirm that you are the number holder, please answer the question:
two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);

The PUK code recovery of the contract and prepaid numbers registered with the passport details is possible by contacting the Call Centre with additional check performed or at the Vodafone store by providing the employee with an original of the document or digital ID card in “Дія” app.

If the number of attempts to enter the PUK code is run out, it will be possible to use the mobile number only after replacing the SIM card. Please follow the guidelines.

If the SIM card has not been used for a long time/the number has not been recharged
open

Each SIM card has a number validity. To check this period, dial *101# and make a request.

If the SIM/USIM card has expired, it can be blocked by the operator, the customer number, tariff plan, account balance and the ability to receive incoming calls will remain within 60 days.

After this period, the service of the customer number will be completely stopped, but the customer can renew the number by contacting the Vodafone store within 30 days.

When the number validity expires and the card is registered in the Vodafone network, the incoming calls are received, but you cannot make outgoing events, to extend the number validity, it will be enough to top up the account for at least 5 UAH. The top-ups can be made in any way, except for the “Money Transfer” service. After each subsequent account top-up for at least 5 UAH (except for the “Money Transfer” service), the validity period will be extended by 365 days.

If the card cannot be registered in the network, please contact the Call Centre to clarify the possibility of restoring the number:

  • 111 – toll-free from any Vodafone number in Ukraine;
  • 0800 400 111 – for customers of other operators (toll-free from any number in Ukraine).

The card unlocking in the absence of outgoing events:

If the card is blocked in the absence of outgoing events (calls, SMS, use of mobile Internet) for more than 180 days, to extend the number validity, it will be enough to top up the account for at least 5 UAH. The top-ups can be made in any way, except for the “Money Transfer” service. After each subsequent account top-up for at least 5 UAH (except for the “Money Transfer” service), the validity period will be extended by 365 days.

How to register my PrP number?
open

To register the PrP number with passport details, please visit the Vodafone store with a passport or ID card and Taxpayer Identification Number (TIN) or a digital ID card in “Дія” app.

You can also register the number at https://registration.vodafone.ua/

You can register one or more of your mobile numbers.

You can check the number registration at https://registration.vodafone.ua/identification

How to switch from PrePaid to Contract?
open

A Prepaid customer can switch to the Contract service for free and keep his/her phone number and SIM card.

To-do steps:

  • visit the Vodafone store with a current SIM card and your number (it is important as first you should go through the identification process via SMS code);
  • provide the original passport of a citizen of Ukraine or ID card, and the taxpayer identification number (TIN) or digital ID card in «Дія» app.

When applying, you can choose any available tariff plan for Contract customers..

Note!

A switch to the Contract service form is possible not earlier than 30 days from the activation of the Prepaid number.
To activate the number under the Contract service terms, top up your account for an advance payment depending on your tariff plan. If there are funds left on your Prepaid account, they will be transferred to the personal account of the Contract service after signing the Agreement.

Before applying, we recommend you to read the Agreement.

How to re-register the contract number to another owner?
open

The number can be re-registered only with the consent of the current and new owners when contacting the Vodafone store.


If the number is registered to an individual:

Contact the Vodafone store together with the current owner of the number.

The current and new owners should provide the original passport of a citizen of Ukraine or ID card and Taxpayer Identification Number (TIN) or a digital ID card in “Дія” app.


If the number is registered to a legal entity:

To obtain a permit to re-register a number, please contact the employee responsible for mobile communications in your company.

After obtaining a permit, contact the Vodafone store.

You should have a request for number re-registration or a power of attorney from the company, the original passport or ID card and Taxpayer Identification Number (TIN) or a digital ID card in “Дія” app.


Note:

The service cost is 34.74 UAH, the amount is charged from the account of the customer whom the number is re-registered to.

The balance and bonuses are not transferred.

If the number has a valid Supplementary Agreement, all conditions and obligations are transferred to the new owner.

How to protect yourself from fraudsters?
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Under no circumstances should you pass the below-mentioned information about your number to third parties:

  • PUK code
  • Document data
  • Numbers called
  • IMEI of your device
  • SMS codes sent to your number

This information can be used by fraudsters to get access to your SIM card.

Note:

Vodafone employees never call to clarify this information. Please provide this information to our employee only while contacting in person.

For security of the PrP number, it is recommended to register your number with passport details (link to “How to register my card?”) or switch to the contract service.

SMS

SMS

SMS

SMS (Short Message Service) – це послуга відправки та отримання коротких текстових повідомлень для спілкування з друзями та знайомими.

Як відправити SMS?

1. Зайдіть до меню вашего телефону, розділ «Повідомлення», оберіть «Створити нове повідомлення».

2. Наберіть бажаний текст повідомлення, введіть номер одержувача та натисніть «Відправити».

Довжина одного SMS:

  • 70 знаків кирилицею (українська, російська мови)
  • або 160 знаків латиницею (англійська мова)

Якщо телефон було вимкнено – повідомлення зберігаються протягом 3 діб.

Вартість відправки одного SMS на номери українських та закордонних операторів встановлюється згідно з вашим тарифним планом. Переглянути тарифи
Безкоштовно відправити SMS на номери Vodafone можна на сайті

Як вказати номер одержувача?

Оберіть контакт з телефонної книги або введіть номер у міжнародному форматі:
+ <код країни> <код оператора> <номер телефону>

Якщо SMS не відправляються:

В налаштуваннях вашого телефону перевірте номер SMS-центру: +38050000501

Питання не вирішено? Зателефонуйте нам:
111 — безкоштовно з мобільного Vodafone Україна в Україні;
0800 400 111 — консультація щодо тарифів та послуг Vodafone Україна для абонентів інших операторів України (безкоштовно з будь-якого номера в Україні)

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