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General questions

Service "Quick connect with an operator"
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You can use the service of quick connection with the operator of the contact center by calling the toll-free number 555. The service is connected by means of connection with the operator. When the service is connected, you have the opportunity to contact the operator without queuing at two numbers: 555 and 111 an unlimited number of times within 24 hours, taking into account the exact time of service activation. The service "Fast connection with the operator" is available to all subscribers of PJSC "VF Ukraine" and operates only on the territory of Ukraine, where the operator's network is covered, around the clock.

Service activation cost - 10 UAH. including VAT and Pension Fund tax in the amount of 7.5% of the service cost, excluding VAT. Withdrawal of funds occurs upon connection with the operator.

How do I manage my number over the Internet?
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Use the self-service My Vodafone to control the number.

What to do if SMS not come to the recipient?
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Most likely the subscriber - the sender in the message settings, in the message type (message format) section is set:

  • e-mail
  • fax
  • pager

It is required that this clause contains standard text.
It is also necessary that the carrier type is a GSM channel (Not GPRS).
Difficulties that may arise when changing the format:
On some phones, it may be difficult to change the message format, that is, the message type is standard text, but messages are not delivered. Then we recommend that the subscriber insert the card into another phone and perform similar actions there.
If a subscriber opens an SMS and his phone freezes:
This situation can occur if the greeting SMS has not been deleted from the SIM card. You just need to insert the SIM-card into any other telephone (not a smartphone from Nokia), delete all incoming SMS.

Why SMS comes blank or with the "characters"?
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Or the sender in the settings noted the particular message format ("text"), or send the logo / ringtone that your recipient's phone does not support

How to configure Internet on your phone?
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For correct operation of the Internet, you must configure the phone.

To do this, to order automatic settings for your the link.

If your phone model does not support automatic configuration, you need to make them manually. You can use the tips from the page.


Attention! We recommend that you delete the settings of those services that you do not plan to use from the phone's memory.

SMS settings for your phone
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To send and receive SMS, you need to check the following settings:
In the settings of your phone, the SMS center number must be correctly specified: +380 50 000 501 and it must be selected as the current SMS center. By default, this number is registered in the SIM card. However, if you have changed or deleted this number, you must enter it again.

The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

  • SMS format - Text
  • The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

Configuring SMS for the smartphone
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To send and receive SMS, check the following settings:

In the settings of your phone must be set to the correct SMS center number: +38050 000 501 and it needs to be selected as the current SMS center. By default, this number is written in the SIM card. However, if you changed or deleted that number, you need to enter it again.


The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

  • SMS format - Text
  • The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

Setting up mobile GPRS/EDGE Internet
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Setting up mobile GPRS / EDGE Internet subscribers Prepaid just in one step to configure your mobile GPRS service:

  • GPRS Internet


To do this, you just need to send a free SMS-message to the short number 1020.
The system will independently determine the list of services that your phone supports and will offer you to order the settings at your discretion.


Attention! After receiving the settings, you need to save them to your phone.
Prepaid subscribers can activate all GPRS services on their own by sending SMS to 1040001.
Prepaid contract subscribers can activate services in person by calling 111 (free within Ukraine from the Vodafone Ukraine Prepaid mobile network, around the clock). Or using the "Internet Assistant" service.
You can also set up these services on your phone using the service ordering automatic settings on the site for prepaid subscribers.


For the convenience of users, the Mobile GPRS-Internet service has the ability to access with incorrect or empty settings. Such access is charged according to the subscriber's tariff plan.
Feel more advantages of modern mobile communications by setting up Mobile Internet on your phone.

How to use the bonus account? Is it possible that money transferred to the account?
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Transfer the funds from additional cash account in the main impossible. Their priority of use higher than funds from the main account.


Please note! to Use these means not for all services.

How to connect to a contract?
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To become a subscriber Contract must be in the first place, to sign a contract for the provision of mobile connection with the company PJSC “VF Ukraine».


Contract is suitable for You if:

  • You are planning to travel abroad and use international roaming. 
  • Choose the tariff package that best suits Your needs. 
  • If You can't decide on the method of connection, please consult the experts on sale in shops and authorized dealers.


Learn more about:

  • the benefits of a network connection, PJSC “VF Ukraine”; 
  • ability to compare and choose the best for you tariff package.


The individual provides the following documents:

  • the passport of the citizen of Ukraine for the address registration, or the passport of the citizen of a foreign country;
  • national ID number (in some cases, persons exempt from the provision of accommodation according to article 5 of the law of Ukraine «On State register of physical persons – payers of taxes and other mandatory’the'compulsory payments”, while the passport is stamped as follows "a person has the right to pay according to the passport").
How to call to Ukraine and beyond?
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Outgoing call on Ukraine

You came to Ukraine, chose the network PJSC “VF Ukraine" and I wish to call a subscriber whose Ukrainian phone number - dial the number in international format (billing in this case corresponds to the local call within Ukraine):

+ <country Code> <code area or network of Ukraine without the preceding zero> <number>.

for Example, to call to Odessa, Ukraine, type: +380 482 xxx XXX where:

  • + the character used in mobile telephones of GSM standard to replace international access code from any country; 
  • 380 - international code of Ukraine; 
  • 482 - city code of Odessa; 
  • xxx XXX - phone number of the subscriber.


About the tariffs for roaming calls within Ukraine check with Your home operator.

Outgoing call outside Ukraine - international call

You came to Ukraine selected a network of PJSC “VF Ukraine" and I wish to call a subscriber who is outside Ukraine, dial the number in international format (billing in this case is consistent with international call outside Ukraine).

+ <country Code> <area code / network> <phone number>.

for Example, to call in San Francisco, type in: +1 415 XXX XX XX where:

  • + the character used in mobile telephones of GSM standard to replace international access code from any country; 
  • 1 - code of the USA; 
  • 415 - code San Francisco; 
  • XXX XX XX - the phone number of the subscriber.


About the tariffs for roaming calls outside Ukraine check with Your home operator.

Useful services for guests to Vodafone Ukraine
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VIP-reference 109


VIP-reference 109 is a unique information-reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine!
Multilingual support for voice guidance (English, French, German, Spanish, Russian, Ukrainian).
By calling 109, you will easily and quickly receive professional answers to all questions, as well as use exclusive services: mobile translator, taxi ordering, table reservations in Ukrainian restaurants, ticket booking (railway, bus transport, sea transport), Ukraine travel guide, transport schedule, weather forecast, etc.
Call from your mobile phone to short number 109 and get the information you need from the operator in English, German, French, Spanish, Russian or Ukrainian.


Vodafone inform 123


Vodafone Inform 123 - Reference and information service provides a wide range of reference information, service and unique consulting services. Language support: English, Russian, Ukrainian.
By calling 123, you can use the following services: ordering a taxi, car rental, ordering goods with delivery, timetables for all types of transport, searching for information about addressees, weather forecast, information for rest, etc.
Call from your mobile phone to short number 123 and get the information you need from the operator in English, Russian or Ukrainian.


Mobile guide – 616


The service provides relevant information about the most useful and interesting cities of Ukraine. Mobile guide – this bright mobile travel from PJSC “VF Ukraine", a trusted friend of travelers, the most interesting thing about the most beautiful city of our country. In the popular tourist city of Ukraine.

How to use? by Calling 616, after selecting a language, You will be prompted to select a city: Kyiv, Lviv, Kharkiv, Odessa, Dnepr, the Zhytomyr, Poltava, Ivano-Frankivsk, Uzhgorod, Yaremche and Kamianets-Podilskyi.

The cost of the call is: fee'unity - 11.00 UAH., minute call is 11.00 UAH. Charging with 13 seconds.

To get full access to managing your account use the system "INTERNET ASSISTANT".

VIP Help
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The high speed of providing information in six languages and the uniqueness of many services - all this subscribers of PJSC "Vodafone Ukraine" will find by calling VIP-help 109.

Feel the benefits, entrust minor or routine tasks to professionals! Call 109 and VIP Help will become your personal assistant, consultant and lifestyle manager in the world of information and services. VIP-Plus is a unique information and reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine! By calling 109, you will get access to the following services:


Mobile translator

Legal advice

Virtual navigation in 27 cities of Ukraine

Quick reference guide
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Buying the starter pack services are Prepaid, you get

  • SIM card 
  • User Manual, which also contains a Registration card and Warranty 
  • quick Reference guide 
  • Special sticker with important numbers


SIM CARD


SIM card contains Your personal telephone number. She must constantly be in Your phone. On the back of the SIM card located the PIN and PUK codes.


How to make the first call


  • Insert the SIM card into a mobile phone. 
  • Turn on the phone and enter the PIN code 0000.


in order to call the desired number, You must follow this schema:

  • 050 XXX XXXX - if you call on a mobile phone PJSC “Vodafone Ukraine”;
  • (area Code) XXX XXXX - if you call on a mobile phone of another operator; 
  • (city Code) XXX XXXX - if you call on a landline number; 
  • + (country Code) (area code) XXX XXXX - if you call abroad.


Warning! Just after Your first call You will receive the ability to receive calls


Your account


Every subscriber gets a personal Prepaid account. It stores information about each Deposit and withdrawal of Your funds. In the future, You can Fund your account using a card payment the Deposit.


To replenish the account, You must:

  • to erase the protective coating on the reverse side of the card payment to see the hidden the 14-bit code; 
  • call from your mobile phone's menu of services Prepayment 7722 and follow the voice prompts. (During the first replenishment listen to the introductory instructions and select the language); 
  • when you are prompted to Fund your account, press 2; 
  • after the beep, enter the 14 digit code of card payment and nothing else to press. 
  • your account will be credited.
USSD-Services to subscribers of Prepaid
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USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.

Note: USSD message is not saved in the phone memory.


The main advantages of using the service:

  • Speed - information is provided in real time.
  • Convenience - easy access to financial and loyalty program information.


In order to send a request, you need to dial the established order of characters, namely: request code # and press the call button.
USSD request number assignment table


Request number
Appointment
*101#
Account information, service validity period and tariff model
*101*10#
Bonus account check
*101*4# , *101*04#
Checking free minutes
*100*voucher code#
Funding an account using a voucher
*111*phone number#
Combination for making an outgoing call in roaming
*150*phone number*sum#
Money transfer request
*150#
Instructions for using the money transfer service
*104*phone number#
Call me back service request
*104*0#
Information about the number of requests that remained within the "Call me back" service
*104*phone number*01#
Request for the service "Call me back" in Ukrainian language
*104*phone number*02#
Request for the service "Call me back" in Russian language
*104*phone number*03#
Request for the service "Call me back" in English language
*104*01#
Instructions in Ukrainian language
*104*02#
Instructions in Russian language
*104*03#
Instructions in English language
*120#
Receive instructions for managing services
*120*1#
Checking the status of the "You have been called" service
*120*11#
Activation of the service "You have been called" service
*120*12#
Deactivation of the "You have been called" service
*120*2#
Checking the status of the service "There is a connection"
*120*21#
Service activation "There is a connection"
*120*22#
Deactivation of the service "There is a connection"
*120*3#
Checking the status of the "I'm in touch" service
*120*31#
Activation of the "I'm in touch" service
*120*32#
Deactivation of the "I'm in touch" service
*120*9#
Checking the service support language status
*120*91#
To set the Ukrainian language for the service
*120*92#
To set the Russian language for the service
*120*93#
To set the English language for the service
*120*94#
To install the Ukrainian language (transliteration) for the service
*120*0#
Checking the Day/Night mode status
*120*1#
Day/Night mode activation
*120*2#
Deactivating Day/Night mode
*161#
Finding your number
*777#
General information about existing requests within the loyalty program Bonus
*777*1#
Information about the number of bonuses Bonus on accounts
*777*2#
Information on how to exchange bonuses for communication services
*777*3#
Date of the first call
*777*2*010#
Exchange of 500 bonuses Bonus for 10 UAH
*777*2*050#
Exchange of 2500 bonuses Bonus for 50 UAH
*777*2*1002#
Exchange of 120 bonuses Bonus for 5 UAH
*777*2*1003#
Exchange of 240 bonuses Bonus for 10 UAH
*777*2*1005#
Exchange of 600 bonuses Bonus for 30 UAH
*777*2*1006#
Exchange of 960 bonuses Bonus for 50 UAH
*777*2*1007#
Exchange of 1800 bonuses Bonus for 100 UAH
*777*2*100#
Exchange of 180 bonuses Bonus for 100 minutes in the network of PJSC "Vodafone Ukraine"
*777*2*1000#
Exchange of 480 bonuses Bonus for 1000 minutes in the network of PJSC "Vodafone Ukraine"
*777*2*3000#
Exchange of 1400 bonuses Bonus for 3000 minutes in the network of PJSC "Vodafone Ukraine"
*777*2*120#
Exchange of 400 bonuses Bonus for 20 minutes to all networks in Ukraine, including the network of PJSC "Vodafone Ukraine"
*777*2*150#
Exchange of 900 bonuses Bonus for 50 minutes to all networks in Ukraine, including the network of PJSC "Vodafone Ukraine"
*777*2*3100#
Exchange of 1600 bonuses Bonus for 100 minutes to all networks in Ukraine, including the network of PJSC "Vodafone Ukraine"
*777*2*310#
Exchange of 100 bonuses Bonus for 10 SMS
*777*2*300#
Exchange of 8000 bonuses Bonus for 100 SMS
*777*2*1050#
Exchange of 240 bonuses Bonus for 50 SMS
*777*2*1100#
Exchange of 360 bonuses Bonus for 100 SMS
**67*phone number#
Activation of call forwarding: "busy" - call forwarding if you are currently talking on the phone
**61*phone number#
Call forwarding activation: "no answer" - forwarding if you do not answer the call
**62*phone number#
Call forwarding activation: "out of reach" - call forwarding if you are outside the GSM coverage area or your phone is switched off
##002#
Cancellation of all types of call forwarding
##21#
Cancellation of call forwarding "immediately" - unconditional forwarding of all calls
##67#
Cancellation of call forwarding "busy" - call forwarding, if you are currently talking on the phone
##61#
Cancellation of call forwarding "no answer" - forwarding if you do not answer the call
##62#
Cancellation of call forwarding "out of reach" - call forwarding when you are outside the GSM coverage area or your phone is switched off
*#21#
Check forwarding status "immediately" - unconditional forwarding of all calls
*#67#
Check the status of call forwarding "busy" - call forwarding, if you are currently talking on the phone
*#61#
Check the forwarding status "no answer" - forwarding if you do not answer the call
*#62#
Check the status of forwarding "out of reach" - forwarding when you are outside the GSM coverage area or your phone is turned off


When using USSD-requests *104* phone number #, *777#, *777*1#, *777*2#, *777*3#, the subscriber can independently choose the language of the USSD-message-reply-Ukrainian, Russian or English ...
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial *02; in English - *03.
The language changes only for the current request.
Example for USSD request *777#:
*777*01# or *777# - Ukrainian language. *777*02# - Russian language. *777*03# - English. Blocking GPRS services


Using a USSD request:

  • *109*80# - Request to check the status of the "Blocking Mobile Internet, WAP, Online TV" service.
  • *109*81# - Request to activate the "Blocking Mobile Internet, WAP, Online TV" service.
  • *109*82# - Request to deactivate the service "Blocking Mobile Internet, WAP, Online TV".
  • *109*90# - check the status of the "Blocking APN mts.internet" service.
  • *109*91# - Activation of the service "Blocking APN mts.internet".
  • *109*92# - Deactivation of the service "Blocking APN mts.internet" ..
  • *109*102# - Order blocking the Mobile Internet service in roaming.
  • *109*101# - check the status.
  • *10*103# - Unlocking.


Locking / unlocking is carried out within a day from the date of appointment, upon completion the subscriber receives an SMS notification.


Limitations:


The service applies only to subscribers of PJSC "Vodafone Ukraine" and is not provided to guest subscribers of roaming partner operators.
If during the active blocking of "Mobile Internet, WAP, Online TV", the subscriber sends a request to activate the "Mobile Internet in roaming", then in addition to activating the Mobile Internet in roaming, GPRS, WAP, Online TV services are also activated in the home network, that is, it is deactivated blocking "Mobile Internet, WAP, Online TV".
To get full access to managing your account, use the “My Vodafone” system.

USSD Services for Contract subscribers
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USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.
The USSD service does not require an additional order or activation; it is provided to subscribers on a permanent basis free of charge. The service is available from a mobile phone that works in the GSM standard, regardless of the model.
Note: USSD message is not saved in the phone memory.


The main advantages of using the service:

  • Speed - information is provided in real time
  • Convenience - easy access to financial information and information about the loyalty program


In order to send a request, it is necessary to dial the established order of characters, namely: request code # and press the call button.


Request numbers

Appointment

*110*10#
*110*10*01#
*110*10*02#
*110*10*03#
Checking the balance on the personal account;
Ukrainian language;
Russian language;
English language;
*110*20#
Checking the remainder of the package minutes / service package;
*110*11#
Information about the dates and amounts of the last 6 payments on the personal account;
*110*12#
Information about the amounts of the last 3 accounts on the personal account;
*110*13#
Complete information on the last invoice; per month:
Account balance at the beginning of the month;
Monthly payments (if any);
Return in a month (if any);
The amount of communication services;
Pension fund amount;
Account balance at the end of the month;
*110*14#
Information about the number of bonuses on the personal account and the amount of bonuses that will be canceled during the next billing;
*110*21#
Information about the tariff model;
*110*22#
The term of the supplementary agreement;
*100*voucher code#
Account replenishment using a voucher;
*110*30#
*110*301*Password#
*110*302*Password#
GPRS service status (WAP, Internet, Hyper.NET)
Activation of GPRS services;
Disable GPRS services;
*110*303*#
*110*313*#
*110*343*#
Information about the GPRS Internet service;
Information about the GPRS WAP service;
Information about the Hyper.NET service;
*110*33#
*110*331*Password#
*110*332*Password#
*110*333#
Service status Data transmission;
Activation Data transmission;
Deactivation Data transmission;
Information about the service Data transmission;
*110*50#
*110*503#
Service status International line;
Information about the International line service;
*110*51#
*110*513#
Service status International roaming;
Information about the International roaming service;
*110*52#
*110*521*1*Password#
*110*521*2*Password#
*110*522*Password#
*110*523#
Service status Voice mail;
Service activation Voice mail (Russian);
Service activation Voice mail (English);
Deactivation of the Voice mail service;
Information about the service Voice mail;
*110*53#
*110*531*Password#
*110*532*Password#
*110*533#
SMS service status;
SMS activation;
Disable SMS;
Information about the SMS service;
*110*60#
*110*601*Password#
*110*602*Password#
*110*603#
Service status Additional network package;
Service activation Additional network package;
Deactivation of the service Additional network package;
Service information Additional network package;
*110*61#
*110*611*Password#
*110*612*Password#
*110*613#
Service status Restricted number identification;
Activation of the service Calibration ban;
Deactivation of the service Calibration blocking;
Information about the service Calling restriction;
*110*62#
*110*621*Пароль#
*110*622*Пароль#
*110*623#
Service status Detailed invoice;
Service activation Detailed account;
Deactivation of the Detailed account service;
Information about the service Detailed invoice;
*110*40#
*110*401*1* Password #
*110*401*2* Password #
*110*401*3* Password #
*110*401*4* Password #
*110*401*5* Password #
*110*402* Password #
*110*403#
Service status My Family;
Service activation (1 number) My Family;
Service activation (2 numbers) My Family;
Service activation (3 numbers) My Family;
Service activation (4 numbers) My Family;
Service activation (5 numbers) My Family;
Deactivation of the My Family service;
Information about the service My Family;
*104*phone number#
Call me back service request;
*104*0#
Information about the number of requests remaining within the "Call me back" service;
*104*phone number*01#
*104*phone number*02#
*104*phone number*03#
Request for the service "Call me back" Ukrainian;
Request for the "Call me back" service in Russian;
Call me back service request in English;
*104#
*104*01#
*104*02#
*104*03#
Instructions in Ukrainian; instruction in Russian; instruction in English;
*120#
Receiving instructions for setting up services;
*120*1#
Checking the status of the service "You have been called"
*120*11#
Activate the service "You've received a call";
*120*12#
Deactivate the "You've received a call" service;
*120*2#
Checking the status of the service "Connected";
*120*21#
Activate the service "There is a connection";
*120*22#
Deactivate the service "There is a connection";
*120*3#
Checking the status of the "I'm in touch" service;
*120*31#
Activate the "I'm in touch" service;
*120*32#
Deactivate the "I'm in touch" service;
*120*9#
Checking the status of the service language;
*120*91#
To set the Ukrainian language for the service;
*120*92#
To set the Russian language for the service;
*120*93#
To set the English language for the service;
*120*94#
To install the Ukrainian language (transliteration) of the service support;
*120*0#
Checking the status of the "Day/Night" mode;
*120*01#
Day/Night mode activation;
*120*02#
Deactivation of the "Day / Night" mode;
**21*phone number#
Call forwarding activation: "immediately" - unconditional forwarding of all calls;
**67*phone number#
Activation of call forwarding: "busy" - call forwarding if you are currently talking on the phone;
**61*phone number#
Call forwarding activation: "no answer" - forwarding if you do not answer the call;
**62*phone number#
Call forwarding activation: "out of range" - call forwarding when you are outside the GSM coverage area or your phone is switched off;
##002#
Cancellation of all types of call forwarding;
##21#
Cancellation of call forwarding: "immediately" - unconditional forwarding of all calls;
##67#
Cancellation of call forwarding: "busy" - call forwarding if you are currently talking on the phone;
##61#
Cancellation of call forwarding: "no answer" - forwarding if you do not answer the call;
##62#
Cancellation of call forwarding: “out of reach” - call forwarding when you are outside the GSM coverage area or your phone is switched off;
*#21#
Check the forwarding status: "immediately" - unconditional forwarding of all calls;
*#67#
Check the status of call forwarding: "busy" - call forwarding if you are currently talking on the phone;
*#61#
Check the readdressing status: "no answer" - readdressing if you do not answer the call;
*#62#
Check the status of call forwarding: “out of reach” - call forwarding when you are outside the GSM coverage area or your phone is turned off;


When using USSD requests *104* phone number #, *110#, *110*1#, *110*2 #, *110*3#, the subscriber can independently choose the language of the corresponding USSD message - Ukrainian, Russian or English.
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial * 02 into English - * 03. The language changes only for the current request.

Example for USSD request *110#:

  • *110*01# or *110# - Ukrainian;
  • *110*02# - Russian;
  • *110*03# - English;


To activate/deactivate services, you need a Password, which must be added at the end of each request.

The password ensures the confidentiality of service management.


If you are an individual, to order a password, call the Customer Service Center at 111. A unique generated password will be sent to you in an SMS-message within 2 days.

A legal entity can order a password by sending an application by fax (044) 240 240 0 or by calling (050) 462 24 00. You will learn the intended password from the sent SMS or contact person of your organization within 2 days.

How to become a Vodafone Ukraine subscriber?
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You Have the opportunity to choose for themselves the best variant of connection to the network Vodafone Ukraine:

  • Deposit - the fastest way to start using mobile phones relationship, no contractual obligations. 
  • Contract connection - for those who use mobile communications daily, no connection fee.

... to stay in touch, no matter where you were!

To become a subscriber Prepayment, enough to buy a starter pack with any of the proposed tariffs of PJSC “VF Ukraine".

The starter pack you want to activate, making a call until the date specified on the reverse side on the territory of Ukraine in the network of PJSC “VF Ukraine". To use the services of connection from PJSC “VF Ukraine", You must have a mobile phone standard GSM 900/1800.

If You have not used the SIM card that is included in the starter package (i.e. made a call to the specified date), You will not be able to take advantage with this starter pack. After activation, the validity period of Your number is set to 30 days from the date of the call in the absence of replenishment. After recharge of 5 UAH service is extended for 365 days. To avoid tripping Your room in advance to take care of the renewal. Extend Your room is possible only by Deposit. For each replenishment of the account by the voucher of any face value period of validity of Your number is extended for 365 days from the date of Deposit.

Operator codes, PJSC “VF Ukraine": 095, 050, 066, 099

Warning! in the absence of outgoing events (for example, outgoing calls and SMS) number for 10 months subscription package of the subscriber may be changed to any other rate available for the connection.

In order to become a contract subscriber, you need to choose a tariff package, and sign a contract for the provision of mobile connection with the company PJSC “VF Ukraine".

For the Contract/Agreement must provide the following documents and information:

  • valid passport of the citizen of Ukraine with a stamp of registration in Ukraine; 
  • certificate of assignment of identification number; 
  • information about your place of residence (postal address); 
  • information about the contact phone in Ukraine.


You can also use any convenient way for You to pay your bills.


Connectivity options


Whichever connection option You choose, You can always experience the benefits of the use of mobile communications from the PJSC “VF Ukraine". After all PJSC “VF Ukraine" is the largest national GSM/EDGE coverage, as well as the ability to use roaming services in networks of 375 companies-partners of PJSC “PF Ukraine’ on n'five continents! Moreover, PJSC “VF Ukraine" offers its customers simple and competitive rates and additional service “My family”, which allows you to spend less.

If You can't decide on the method of connection, please consult the experts on sale in shops and authorized dealers.

Terms of use for the wireless Internet access service
open

With the full terms of use, you can see the link

How to call emergency numbers from a mobile phone?
open

Emergency numbers:

  • 101 fire department / rescue service
  • 102 police
  • 103 ambulance
  • 112 emergency services
  • 104 emergency gas service
Terms of use mobile networks
open

With the full terms of use, you can see the link

As from another country to call the customer service center?
open

For consultation over the telephone, use the number of the consultation center +380500400111 - the call is free

You can also contact the operator through the On-line service center.

Connection agreement
open

Mobile communication services agreement

Agreement on the provision of wireless Internet access

What is number expiration date? How to renew it?
open

The number validity period determines the date until which the subscriber can use the SIM-card.
To extend the validity period of the number for 365 days, it is enough to replenish the account for an amount of UAH 5 or more in any way, except for transferring funds.


If when replenishing an error occurs, refer to the operator at the following number:

  • 111  (toll free from Vodafone mobile in Ukraine);
  • 0800 400 111  (toll free from any number in Ukraine).
Тарифи

Rates

Where can I view information on my PrP tariff?
open

To check the name of the tariff plan use the query *101#.
The list of charges is available at the following link. Select the desired rate from list to familiarize yourself with its terms.

To get full access to managing your account use the app My Vodafone.

How can I change the tariff?
open

For subscribers of prepayment:

To change the tariff use the system “My Vodafone” or use combinations to switch to the chosen rate

The application for tariff change is processed during the day. In fact the change of tariff plan on Your number you will receive a message.


For subscribers of contract:

To change the tariff, use "Internet Assistant" or contact the customer service Center by phone:

  • 111  (from the mobile number of the subscriber PJSC “Vodafone Ukraine" free) 
  • 555  (10 UAH for connection services VAT included and Pension Fund tax of 7,5% of service cost excluding VAT. If you activated you have the ability contact the operator queue an unlimited number of times within 24 hours, taking into account the exact time of service connection. The withdrawal is after the upon connection with the operator.) 
  • 0 800 400 111  (free in all networks Ukraine) and apply.


For individuals, it is sufficient to call a P. I. Would. and passport details of the owner of the number.

For legal entities change of tariff is possible on application on company's letterhead paper with the signature and seal, which can be sent by Fax +38 (044) 240 24 00 or by e-mail at zakaz@mts.com.ua. The service is available for registered e-mail addresses.

complete your registration statement in a corporate store or send it in a convenient way:

  • the email address zakaz@mts.com.ua (scanned copy of the application); 
  • to receive PJSC “Vodafone Ukraine"; +38 (044) 240 24 00; 
  • by mail.


Registration statement is issued on the letterhead with signature of CEO and stamp and must contain the following information:

  • the name of the company; 
  • a personal account; 
  • contact; 
  • contact number; 
  • email address from where you will continue to receive letters from the company
Tariffs for numbers 0-800..., 0-900...
open

Calls to 0-800… free. The cost of calls to 0-900… is provided in the table below.


Start number:Connection fee,
UAH with VAT and without PF
Cost per minute
UAH with VAT and without PF
Support
0 900 230-1,000,00111 or 0800400111
231 900 0-1,0060,00111 or 0800400111
232 900 0-1,002,40111 or 0800400111
0 900 233-1,004,80111 or 0800400111
0 900 234-1,007,20111 or 0800400111
0 900 235-1,0010,00111 or 0800400111
236 900 0-1,0015,00111 or 0800400111
0 900 237-1,0020,00111 or 0800400111
0 238 900-1,0025,00111 or 0800400111
0 900 239-1,0030,00111 or 0800400111
0 900 250-1,000,00111 or 0800400111
0 900 251-1,000,00111 or 0800400111
0 900 252-1,006,00111 or 0800400111
0 900 253-1,001,50111 or 0800400111
0 900 254-1,003,00111 or 0800400111
0 900 255-1,004,50111 or 0800400111
256 900 0-1,0010,02111 or 0800400111
0 900 257-1,0060,00111 or 0800400111
0 900 258-1,0015,00111 or 0800400111
259 900 0-1,0030,00111 or 0800400111
0 900 260-1,0045,00111 or 0800400111
0 261 900-1,00100,00111 or 0800400111
262 900 0-1,00140,00111 or 0800400111
0 900 263-1,004,99111 or 0800400111
264 900 0-1,0060,00111 or 0800400111
0 900 265-1,007,00111 or 0800400111
0 900 266-1,0010,00111 or 0800400111
267 900 0-1,00of £ 34.99111 or 0800400111
268 900 0-1,0015,00111 or 0800400111
0 900 269-1,0025,00111 or 0800400111
900 300 0-1,000,00111 or 0800400111
0 900 301-1,00of 7.78111 or 0800400111
0 900 302-1,006,00111 or 0800400111
303 900 0-1,004,48111 or 0800400111
900 304 0-1,004,00111 or 0800400111
0 900 305-1,0010,01111 or 0800400111
0 900 306-1,002,00111 or 0800400111
0 900 307-1,0035,00111 or 0800400111
0 900 308-1,001,50111 or 0800400111
900 309 0-1,0015,00111 or 0800400111
900 310 0-1,001,98111 or 0800400111
0 900 311-1,002,40111 or 0800400111
0 900 312-1,003,18111 or 0800400111
0 900 313-1,004,98111 or 0800400111
0 900 314-1,007,98111 or 0800400111
0 900 315-1,0015,00111 or 0800400111
0 900 316-1,00a 9.96111 or 0800400111
0 900 317-1,0012,00111 or 0800400111
0 900 318-1,0019,98111 or 0800400111
0 900 319-1,0030,00111 or 0800400111
0 900 320-1,000,00111 or 0800400111
0 900 321-1,00100,00111 or 0800400111
322 900 0-1,00140,00111 or 0800400111
0 900 323-1,00120,00111 or 0800400111
0 900 324-1,0010,02111 or 0800400111
0 900 325-1,0015,00111 or 0800400111
0 900 326-1,00of 25.02111 or 0800400111
0 900 327-1,0034,98111 or 0800400111
0 900 328-1,0045,00111 or 0800400111
0 900 329-1,0060,00111 or 0800400111
900 450 0-1,0019,02111 or 0800400111
0 900 451-1,0015,00111 or 0800400111
0 900 452-1,0012,48111 or 0800400111
0 900 453-1,0010,02111 or 0800400111
0 900 454-1,004,98111 or 0800400111
0 900 455-1,007,50111 or 0800400111
0 900 456-1,003,78111 or 0800400111
0 900 457-1,002,52111 or 0800400111
0 900 458-1,001,26111 or 0800400111
459 900 0-1,000,00111 or 0800400111
0 900 900-1,0030,00111 or 0800400111
0 900 901-1,001,50111 or 0800400111
902 900 0-1,0012,00111 or 0800400111
0 900 903-1,003,00111 or 0800400111
0 900 904-1,0060,00111 or 0800400111
0 900 905-1,006,00111 or 0800400111
0 900 906-1,009,00111 or 0800400111
907 900 0-1,0015,00111 or 0800400111
0 900 908-1,004,50111 or 0800400111
0 900 909-1,0037,50111 or 0800400111
Роумінг

Roaming

How to call the customer service center from another country?
open

For more advice over the phone use the number of the advisory centre
+380500400111 - free call.

You can also contact the operator through the On-line service center.

Roaming and how to activate it
open

Subscriptions to the Subscribers of Vodafone, will never need to activate the international roaming service. Enough to have on account of the amount required to send one SMS, and an amount equal to the value of one minute of conversation depending on the location and according to the roaming zone tariffs.


In order to use international roaming, you need to first make a call (to activate the starter package) while in the network of PJSC «VF Ukraine» on the territory of Ukraine. You also need to make the first Deposit into the network of PJSC «VF Ukraine» on the territory of Ukraine.


Depending on the characteristics of the network roaming partner, You can enjoy the service of unilateral and bilateral roaming:

  • unilateral roaming allows you to receive and send SMS, receive incoming calls;
  • bilateral roaming allows you to receive and send SMS, receive incoming calls and make outgoing calls. For making outgoing calls in networks with bilateral roaming, it is necessary to introduce a special combination of USSD characters. In some networks with bilateral roaming for outgoing calls direct dialling in international format.


While roaming are not available for the GPRS service, CSD.

Details


Note! Suggest to pay an additional amount to the account to prevent disconnection of the rooms while traveling. Roaming rates are higher than local, so calculate the amount based on the planned number of calls and duration of travel.

How to use the phone while roaming?
open

How to use the phone in roaming?


Before you travel

Make Sure that You need the numbers stored in the phone memory in international format along with the corresponding international access codes.

For example, in Ukraine should be in the format + 380 YY XXX XXXX where:

 

  • + character used in mobile telephones of GSM standard to replace the international access code of the line in any country of the world;
  • 380 - international code of Ukraine;
  • YY  the area code or network of Ukraine without the preceding zero;
  • XXX XXXX - phone number. 

 

You may not change those numbers after the return, because the prefix will work in Ukraine.

Cancel all restrictions on international calls through your phone's menu.

If the international roaming service you do not activate, but upon arrival overseas, turn on your phone with the SIM card PJSC "VF Ukraine", all kinds of diversion were established in Ukraine, will not be triggered.

don't forget to take a charger and adapter.

Always put your phone, charger and adaptor in your hand Luggage to ensure maximum safety and security of the phone.

turn Off your phone before boarding an aircraft and turn it on again in the airport terminal arrival.

If You decided not to take the phone with you when you travel abroad, if necessary, enable the forwarding of incoming calls to any other local (Ukrainian) phone number.

be sure to verify set conditional forwarding and, if there is no need in using them to cancel at the time of roaming all conditional call diverts and call forwarding to Voice mail because when using conditional forwarding and, in particular, diverted to Voicemail while roaming, during the technical conditions of a conditional forwarding can occur double billing for incoming call and for forwarding the outgoing call. You can do unconditional forwarding of incoming calls to a cell phone in Ukraine for Your trip. In this case, You will use Your phone only for outgoing calls. All incoming calls will be directed to the phone number you ordered the unconditional call divert.


The arrival

After you enable Your phone network will be automatically selected. If automatic network selection doesn't happen, You can select the network manually, using the search menu of the phone. Before the trip, read the user Guide of Your phone.

After a network search on Your phone's display will appear the code of the local operator, who will provide You with roaming.

Every time type in the phone number in the international format, even if the number is local.


For subscribers GSM

Type: + <country code> <area code / network> <phone number>.

for Example, to call in Zaporozhye, Ukraine, type: + 380 612 XX XXXX where:

 

  • + the character used in mobile telephones of GSM standard to replace international access code from any country;
  • 380 - international code of Ukraine;
  • 612  the code of the city Zaporozhye;
  • XX XX XX - phone number of the subscriber.

 

If You have any serious difficulties, call around the clock customer service Center (CSC):

Mobile phone number +380 50 0400111 - call free;

Roaming calls paid (according to the tariffs of the roaming partner for international calls).

In some countries it is forbidden to use a mobile without a headset "Hands-Free" while driving?
open

In some countries it is forbidden to use a mobile phone without a headset "Hands-Free" while driving.

a Complete list of such countries: Austria, Andorra, Bosnia and Herzegovina, Hong Kong, Israel, Cyprus, South Africa, Portugal, Czech Republic, Belgium, Greece, Denmark, Latvia, Luxembourg, Russia, Slovakia, Azerbaijan, Bermuda, Georgia, Estonia, Lebanon, Malaysia, Singapore, Slovenia, Bulgaria, UK, Egypt, Italy, Germany, Poland, France, Switzerland.

Value Your safety and life! Headset ‘Hands-Free” improves traffic safety by allowing You to keep attention on the road while talking on the phone while driving


Going abroad, remember'remember that the penalty for mobile phone use without a headset "Hands-Free” while driving several times may exceed the price of the headset was “Hands-Free”.

Фінансові питання

Financial issues

How to avoid unexpected charging?
open

Going abroad, don't forget to check whether You have activated the service call forwarding in your phone menu or via USSD-requests.

validation Status for all subscribers:

USSD request type of redirect.

  • *#21# forwarded 
  • *#61# divert calls if no reply 
  • *#62# call divert in case of inaccessibility of the subscriber 
  • *#67# divert if the phone is busy


In order to cancel any previously set forwarding (conditional and unconditional) you can send USSD-request ##002# , or use the phone's menu.


Check availability of data transfer in roaming

You also need to disable data transfer on your terminal (if You don't plan to use the Internet) as on Your phone or smartphone can be activated automatic updating of installed apps or syncing with email, etc.


These updates will be charged as Internet traffic in roaming.

What is the minimum amount must be on account of Prepaid subscribers?
open

For the implementation of events in the account must be sufficient funds for the payment of minimum unit pricing of this event. For the implementation of events within the supplied package on the account should be not less than 0.01 UAH.


The implementation may call paid with minimum balance of the main account in UAH 0,01 if the cash account has sufficient funds for the payment of minimum unit pricing of this call. Sending paid SMS possible with the minimum balance of the main account in UAH 0,01 if the cash account has sufficient funds to send one SMS.


For connection of the package (for a day, 28 days a month) on the mobile number account should be a sufficient sum for payment of the package (for a day, 28 days a month) considering that after the activation of services the account balance of the mobile number will be not less than 0.01 UAH.

How to order Vodafone credit
open

Vodafone-Credit is automatically available to all contract subscribers who have been using the company's communications and services for more than 6 months.

How to top up an account without leaving home or abroad?
open

Fund your account at any time using the application Vodafone Pay

Also you can recharge your account using online transfer on Vodafone, using the payment system Portmone.com.

How do I get expense details?
open

For subscribers of prepayment:

You can see a breakdown of costs in the system “My Vodafone”.

there is Also the possibility to apply with a passport to the nearest Centre of sales and service and check of personal data.

After this information is available in our Centers of sales and service for the events, starting from the date of registration.


For subscribers of contract:

Detailed expenditure information on the account available for each contract subscriber FREE of charge:

  • the electronic invoices are sent by email to subscribers on their application,
  • using My Vodafone
  • using the free call to the Information Centre to number 111,
  • in person at the sales center and customer service.

Getting details of paid events on paper is only possible for the last 3 months and is available only in the centers of sales and service, PJSC “Vodafone Ukraine". The cost of the service for the transfer of information on paper (density 80 g / m2) is 33 UAH with VAT without PF for each month (for each contract, which is subject to further information).


Order:

  • For individuals - only in the centers of sales and service, PJSC “Vodafone Ukraine". You must have a passport. Detail on paper can get only the subscriber or his representative with a notarized power of attorney to receive such information.
  • For legal entities only in the centers of sales and service, PJSC “Vodafone Ukraine". You must have a passport, power of attorney to receive of detail on paper and a letter indicating which room and for what period you need to provide information about calls.


How to navigate in the detail of expenses:

event date - the date and time of the event in the format DD.MM.YYYY HH: MI.
Room  is the number of the participant (the interlocutor)
APN - the access point Name (Access Point Name)
Price - the value of the service
Business time - the “B” for the event, what took place during the business time
rate group - the name of the fare group
Service - the name of the provided service.
in the Body. - Call
text>  Outgoing SMS
SMS <- Incoming SMS
Emrg - Emergency calls (101-104, 112)
clir  CLIR
fax - Transmission
data - the Transfer data
cfa  Request about all the services forwarding
cfu  Unconditional forwarding
cfac - All conditional call forwarding
cf busy - Transfer by condition "busy"
cf nrepl - Transfer by condition "no answer"
cf nrich - Transfer by condition "user not available"
w call Waiting
ch call Hold
ct - call Transfer
mpty  Conferencing'connection
cug  Closed user group
ccbs - set the'unity on busy subscriber
inet  Internet traffic
ussd  is the USSD Service

What to do if the Deposit is replenished via ATM or self-service terminal, money not credited to account?
open

When depositing with a credit card, the amount should be transferred to account within 2 hours.


If the funds are received, to check the status of payment, contact support company that caters payment. Contact the support number listed on the invoice / receipt.


If You will be given information about successful completion of payment, to further address the issue, contact the contact center at the phone or On-line.


Please have the following information ready at the time of contact:

  • Date and time of replenishment.
  • Top-up amount.
  • Check / transaction / operation number.
  • Terminal number.
  • Terminal address.
  • Support number.
How to recharge mobile?
open

Fund your account anytime using the Vodafone Rau app

How to top up the balance of another subscriber?
open

With the help of the “Transfer” service, you can at any time top up the balance of another subscriber Prepayment and numbers of Vodafone Connect subscribers without a contract, using only your own mobile phone!

For convenient replenishment of the balance of another subscriber, use the application Vodafone Pay


Transfer money using USSD request:

  • Dial on your phone * 150 * the number to which you want to transfer money (e.g. 0501234567) * the sum from 1 to 10 UAH #
  • if Your request was made correctly, You will receive a USSD-answer with the confirmation code of the translation. To confirm dial * 150 * confirmation code #


Transfer money via SMS query:

  • Send to number 150 SMS with the following text: <the number to which you want to transfer money> * <amount from 1 to 10 UAH>.
  • In return You will receive a message with a unique code to confirm the transfer. Send code to number 150
  • If Your request was made correctly, You will receive an SMS message confirming the acceptance of the application.


Replenishment voucher

  • Buy voucher recharge required value and execute the replenishment of one of the following ways:
  • Dial the combination on the phone *100*HHHHHHHHHHHHHH*YYYYYYYYYY# , where HHHHHHHHHHHHHH — this is the secret voucher code and YYYYYYYYYY - the phone number of recipient - subscriber PJSC “Vodafone Ukraine” or Vodafone.
  • Call 7722 (FREE of charge) and enter the security code of the voucher, follow the voice prompts - available only for subscribers of Prepayment.
  • Using "Internet assistant".


Also, You can always get a detailed instruction regarding the transfer of money. For this you need to dial *150# or send a blank SMS to number:

  • 1501 for the instruction in Russian.
  • 1502 for instructions in Ukrainian language.
  • 1503 for receiving instructions in English.


The cost of translation - 3,00 UAH. (With VAT and PF) in all TP Prepayment.

USSD-requests, SMS requests and incoming SMS are not charged.

For subscribers using roaming service is available only for receiving money.

How to Deposit cash?
open

You can Fund your account using:

  • services “Easy replenishment”; 
  • vouchers.


Service “Easy Recharge»

Refill your, or any other subscriber number PJSC “Vodafone Ukraine” is convenient for You way:

  • the offices and branches of banks; 
  • affiliate networks terminals; 
  • in retail stores when you pay through the cashier of the banking institution is the replenishment of accounts is only for contract subscribers. The location of the nearest store.


Minimum payment amount is 5 UAH. The maximum payment amount for subscribers Subscription -14999 UAH, for subscribers of Contract - 99 999 UAH.

Transfer of funds to an account lasts from 2 minutes to several hours.

Keep the receipt until the funds are credited to the subscriber's number.


How to Fund the account using self-service terminals:

  1. Using a graphic terminal menu, select service “Replenishment of subscriber numbers of the company PJSC “Vodafone Ukraine”. 
  2. Enter your or any other subscriber number PJSC “Vodafone Ukraine” or the account number. 
  3. Insert the bill acceptor the amount you want to recharge. 
  4. Click “Pay”. 
  5. Take the receipt of the Deposit.


How to Deposit through POS-terminals and Windows terminals:

  1. Provide the terminal operator with information about his or any other subscriber number Chao “Vodafone Ukraine» and the amount that must be replenished. 
  2. Get a receipt from the operator of the terminal on completion. 


Replenishment vouchers on your own account

Buy the voucher recharge required value and execute the replenishment of one of the following ways:

  • please, Dial the combination *100*# HHHHHHHHHHHHHH HHHHHHHHHHHHHH where is a secret voucher code. 
  • Call the number 7722 (FREE) and enter the security code of the voucher, follow the voice prompts - available only for subscribers of Prepayment. 
  • Using the ‘Internet assistant". 


Replenishment voucher to someone else's account PJSC “Vodafone Ukraine” or Vodafone

Buy the voucher recharge required value and execute the replenishment of one of the following ways:

  • Please, dial the combination *100*HHHHHHHHHHHHHH*YYYYYYYYYY# where HHHHHHHHHHHHHH - it's a secret code voucher and YYYYYYYYYY is the phone number of recipient - subscriber PJSC “Vodafone Ukraine” or Vodafone. 
  • Call the number 7722 (FREE) and enter the security code of the voucher, follow the voice prompts - available only for subscribers of Prepayment. 
  • Using the ‘Internet assistant".


Note! The ability to recharge voucher is not available to subscribers.

Розваги

Entertainment

How to turn off the melody that sounds instead of beeps?
open

To cancel the ringing tone instead of beep signals to send free SMS with the word OFF to the number of 700.

Питання щодо SIM-карти та PUK-коду

Questions on SIM card and PUK code

How to change the format and restore your SIM card?
open

To lock the SIM card you must complete an application using one of the methods:

  • 111  (toll free from Vodafone mobile in Ukraine);
  • 0800 400 111  (toll free from any number in Ukraine).


To confirm that You are the owner of the accommodation provide the answer to one of the questions:

  • PUK (8 digits, which are indicated on the plastic holder from the old SIM card);
  • Two rooms, You are often called or sent messages for the last 30 days (except short numbers and numbers that start with 0-800/900…).


To recover lost SIM card, purchase a starter pack for the "Restoration and replacement of the SIM card" cost 25 hryvnia. Please note that when you replace the SIM card, your phone number, balance and tariff package and all of the service connection at the time of replacement of the SIM card are stored. Thus, the contacts stored on your old SIM card is restored.


Call one of the numbers:

  • 222  (toll free from Vodafone mobile in Ukraine);
  • 0800 400 222  (toll free from all networks in Ukraine).


Provide the necessary information to the operator and specify the serial number of a new USIM card.

If within the first 30 days from the date of activation of the starter package or the last replacement of SIM/USIM card has stopped working, please contact Vodafone store for a free replacement SIM card for a new one.


Warranty replacement of SIM/USIM card is not performed in such cases:

  • the SIM/USIM card has been blocked as a result of 10 attempts of entering wrong PUK code;
  • on the SIM/USIM card revealed cracks, chips, scratches or other effects caused by mechanical damage or by thermal action.
If the number is blocked wrong PIN/PUK code
open

If You incorrectly entered the PIN code, most phone requests the PUK code. If the PUK code has been blocked, to continue to use the room will be possible only after restoring it on the new map.

Warranty SIM cards for subscribers of Vodafone Ukraine
open

If within the first 30 days from the date of activation of the starter package or the last replacement of SIM/USIM card has stopped working, please contact Vodafone store for a free replacement SIM card for a new one.


Warranty replacement of SIM/USIM card is not performed in such cases:

  • the SIM/USIM card has been blocked as a result of 10 attempts of entering wrong PUK code;
  • on the SIM/USIM card revealed cracks, chips, scratches or other effects caused by mechanical damage or by thermal action.
If the number is blocked wrong PIN/PUK code
open

If You incorrectly entered the PIN code, most phone requests the PUK code (the PUK code is listed in the starting package), after the introduction which introduces the new PIN code and telephone rasplachivaetsya.


If the PUK code is lost, to obtain it, contact the operator of the Online Service Center, call the Center at 111 and go through the identification.


If the PUK code has been blocked, to continue to use the room will be possible only after restoring it to the new card.

How to read PIN/PUK code?
open

If You incorrectly entered your PIN, most phones will be prompted to enter the PUK code (the PUK code is on the plastic holder), after entering which You will have the opportunity to specify a new PIN code and telephone rasplachivaetsya.


If the plastic holder You got, PUK code you can specify one of the following ways:

  • to access the employee Online service center (link to the web chat);
  • to call the operator for the number 111 (free from Vodafone mobile numbers in Ukraine) or 0 (800) 400 000 (for subscribers of other Ukrainian operators (free from any number in Ukraine);
  • use "Online Assistant". To get your PUK code, you must confirm that You are the owner of the SIM card, putting the codeword, or by providing the following information:
    • two numbers You have recently called or sent messages;
    • the amount in the account and the amount of the last Deposit or date of the last event number.


If the PUK code has been blocked, You need to make an application for the restoration of the numbers and get a duplicate SIM card at the Vodafone store (link to store locator).

If the SIM card is a long time not used
open

Each card has the validity of the numbers. After the activation of the card is 30 days.


After each subsequent Deposit in the amount of 5 UAH. extended for 365 days.


Check the validity of the numbers, you can use the request to * 101 #.


If the number validity period has expired, the card can be blocked by the operator.


Also, the card can be blocked in the absence of the original event more than 180 days.


If at the expiration of number validity period the card is registered in the network, an incoming calls, but call You can't - to extend the number validity period is sufficient to replenish the account in the amount of 5 UAH. Replenishment can be made in any way, except to transfer money from a different number.


After the completion of the validity of the numbers Vodafone Subscription services will be restricted by the operator.


Subscriber number, tariff plan, account balance, and the ability to receive incoming calls continue for 60 days.


After this period, the service subscriber number will be stopped completely, but within 30 days, the subscriber can recover the number by contacting the customer service Center.


If the card is not registered on the network - contact your service provider Online service center , or SMC to clarify the possibility of recovery of such numbers.

How to replace a damaged SIM card for a new one, or micro / nano SIM for your smartphone?
open

To get the SIM card format micro - and nano-SIM application to be not necessary – please contact your nearest Vodafone store

How to register your card for yourself?
open

You can register your number on the physical or legal person one of the following:


To save time, pre-fill out the application for physical or legal people. The sample of statements can be found here.


To register the numbers You need to call code that will be sent in SMS, so if you contact the store don't forget to take a SIM card.


For registration numbers on physical entity You can provide an original of one of documents and identification code:

  • The passport of the citizen of Ukraine (in paper format or ID-card)
  • The passport of the citizen of Ukraine for travel abroad
  • Driving license


Full list of documents for registration of a person

For registration numbers on legal entity you need to provide:

  • Name Jur. faces
  • Identification code according to EDRPOU
  • Legal address


You can register one or several of their rooms.

Verify that the registration number can the link.

What is the Code word?
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After the code word, the contact center operator will quickly identify the user as the owner of the number, without asking additional questions. Whenever you contact the contact center, to the online assistant, set the code word by your number for quick identification in the future as the owner of the number.

How to find out your PUK code?
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PUK code is printed on the SIM card holder.

If the holder has not survived, it is possible to specify the PUK code representative contact center.


You can contact him in one of the following ways:

  • Contact an employee of the On-line service center.
  • Call operator 111.


In the process of communication with the operator must confirm that You are the card holder.


For Subscription Users

To authenticate, you must provide your password or give the correct answers to the main question and two additional questions from the following lists.


Main questions:

2 phone numbers of subscribers with whom You communicated.


Additional questions:

  • Amount of last Deposit or funds transfer into the room.
  • Date the Commission last paid or free events, by number.
  • Current account.


How to simplify identification:

Provide PUK1 code (found on your starter pack).

For users of Vodafone Contract

it is Necessary to provide the operator with the registration data of the owner of the contract (name, series ID, the password of the contract, if it was installed).


To get full access to managing your account use the system "INTERNET ASSISTANT".

How to reissue a number to another owner?
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Renewal of the room is provided only with the consent of the current and the new owner turning to Vodafone store.


If you are a natural person

  • Contact Vodafone store along with the current owner.
  • The new owner must have the original passport of citizen of Ukraine and identification code.
  • The current owner only has to provide the original document proving the identity.


If you are a legal entity

  • To obtain permission for re-accommodation, please contact the person responsible for mobile SV'communications in Your company.
  • After receiving permission, please contact Vodafone store.
  • you must have an application number or a power of attorney from the company passport of Ukrainian citizen and identification code.


Important information:

  • Service Cost - 34.74 UAH, the amount debited from the customer account to which the transfer number.
  • Balance and bonus points will not be transferred.
  • If the number is valid supplemental agreement, all the conditions and obligations''yazannya transferred to the new owner.
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