For more advice over the phone use the number of the advisory centre
+380500400111 - free call.

You can also contact the operator through the On-line service center.

Subscriptions to the Subscribers of Vodafone, will never need to activate the international roaming service. Enough to have on account of the amount required to send one SMS, and an amount equal to the value of one minute of conversation depending on the location and according to the roaming zone tariffs.

In order to use international roaming, you need to first make a call (to activate the starter package) while in the network of PJSC «VF Ukraine» on the territory of Ukraine. You also need to make the first Deposit into the network of PJSC «VF Ukraine» on the territory of Ukraine.

Depending on the characteristics of the network roaming partner, You can enjoy the service of unilateral and bilateral roaming:

• unilateral roaming allows you to receive and send SMS, receive incoming calls;
• bilateral roaming allows you to receive and send SMS, receive incoming calls and make outgoing calls. For making outgoing calls in networks with bilateral roaming, it is necessary to introduce a special combination of USSD characters. In some networks with bilateral roaming for outgoing calls direct dialling in international format.

While roaming are not available for the GPRS service, CSD.

Details

Note! Suggest to pay an additional amount to the account to prevent disconnection of the rooms while traveling. Roaming rates are higher than local, so calculate the amount based on the planned number of calls and duration of travel.

How to use the phone in roaming?

Before you travel

Make Sure that You need the numbers stored in the phone memory in international format along with the corresponding international access codes.

For example, in Ukraine should be in the format + 380 YY XXX XXXX where:

• + character used in mobile telephones of GSM standard to replace the international access code of the line in any country of the world;
• 380 - international code of Ukraine;
• YY  the area code or network of Ukraine without the preceding zero;
• XXX XXXX - phone number. 

You may not change those numbers after the return, because the prefix will work in Ukraine.

Cancel all restrictions on international calls through your phone's menu.

If the international roaming service you do not activate, but upon arrival overseas, turn on your phone with the SIM card PJSC "VF Ukraine", all kinds of diversion were established in Ukraine, will not be triggered.

don't forget to take a charger and adapter.

Always put your phone, charger and adaptor in your hand Luggage to ensure maximum safety and security of the phone.

turn Off your phone before boarding an aircraft and turn it on again in the airport terminal arrival.

If You decided not to take the phone with you when you travel abroad, if necessary, enable the forwarding of incoming calls to any other local (Ukrainian) phone number.

be sure to verify set conditional forwarding and, if there is no need in using them to cancel at the time of roaming all conditional call diverts and call forwarding to Voice mail because when using conditional forwarding and, in particular, diverted to Voicemail while roaming, during the technical conditions of a conditional forwarding can occur double billing for incoming call and for forwarding the outgoing call. You can do unconditional forwarding of incoming calls to a cell phone in Ukraine for Your trip. In this case, You will use Your phone only for outgoing calls. All incoming calls will be directed to the phone number you ordered the unconditional call divert.

The arrival

After you enable Your phone network will be automatically selected. If automatic network selection doesn't happen, You can select the network manually, using the search menu of the phone. Before the trip, read the user Guide of Your phone.

After a network search on Your phone's display will appear the code of the local operator, who will provide You with roaming.

Every time type in the phone number in the international format, even if the number is local.

For subscribers GSM

Type: + <country code> <area code / network> <phone number>.

for Example, to call in Zaporozhye, Ukraine, type: + 380 612 XX XXXX where:

• + the character used in mobile telephones of GSM standard to replace international access code from any country;
• 380 - international code of Ukraine;
• 612  the code of the city Zaporozhye;
• XX XX XX - phone number of the subscriber.

If You have any serious difficulties, call around the clock customer service Center (CSC):

Mobile phone number +380 50 0400111 - call free;

Roaming calls paid (according to the tariffs of the roaming partner for international calls).

In some countries it is forbidden to use a mobile phone without a headset "Hands-Free" while driving.

a Complete list of such countries: Austria, Andorra, Bosnia and Herzegovina, Hong Kong, Israel, Cyprus, South Africa, Portugal, Czech Republic, Belgium, Greece, Denmark, Latvia, Luxembourg, Russia, Slovakia, Azerbaijan, Bermuda, Georgia, Estonia, Lebanon, Malaysia, Singapore, Slovenia, Bulgaria, UK, Egypt, Italy, Germany, Poland, France, Switzerland.

Value Your safety and life! Headset ‘Hands-Free” improves traffic safety by allowing You to keep attention on the road while talking on the phone while driving

Going abroad, remember'remember that the penalty for mobile phone use without a headset "Hands-Free” while driving several times may exceed the price of the headset was “Hands-Free”.