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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Basic tariff conditions

  • Unlimited calls to Vodafone numbers in Ukraine
  • 25 GB of internet in Ukraine, 8 GB with which are valid in 28 countries roaming
  • Unlimited traffic on 30 applications in Ukraine
  • 500 min for calls in Ukraine and in 28 countries of roaming (all incoming, outgoing in Ukraine and in the host country where the tariff is valid).

YouTube Premium for Free

Action

Upon activation of the YouTube Premium 2 Month Free Trial, you will get the following:

2 months of free access to YouTube Premium subscription (including YouTube Music Premium).

More details

To participate in the YouTube Premium 2 Month Free Trial Promotion, you need to:

  • be a Vodafone network customer;
  • be a promotion tariff customer;
  • have a paid package of services according to your tariff;
  • dial the activation combination *313#
  • receive further instructions for activation via SMS.

According to the YouTube global policy, a free subscription to YouTube Premium can only be obtained in all countries by a customer with no active, or previously issued paid or free subscription (including a family subscription) to YouTube, YouTube Music or Google Play Music.Promotion period: from 01.04.2025 to 31.03.2026.

Get more details on the promotion rules

«HOT» Promotion

Action

More about the conditions

The Flexx GO tariff plan includes the HOT promotion for customers joining Vodafone with a new number.

Under this promotion, an extra 500 minutes and 25 GB of data for use in Ukraine are provided within the first three service packages, starting from the first call.

Promotion period: July 2, 2025 - December 31, 2025 (inclusive).

More details about the conditions.

Roaming like at home in 28 countries

More about the conditions

Within the basic tariff terms, GB and minutes are included, which can be used for communication in 27 EU countries and Moldova.  

You will receive:

  • 500 minutes for communication in roaming or in Ukraine to the numbers of other operators;
  • 8 GB of Internet in roaming (which can be used in Ukraine as well).

If there are not enough services within the package for 4 weeks, the following tariff will apply:

  • Internet UAH 20/300 MB (20 packages per day);
  • Calls UAH 3/min.

28 countries where the tariff conditions apply:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

The Internet Disconnection

Disable internet package: *250*10# 

Re-enable internet package: *250*101# 


The cost of a service package for 4 weeks without internet is 270 UAH.


More about the conditions
  • If you decide to connect the Internet again, UAH 50 will be debited from the account. At the same time, the cost of the next package of services in your tariff will be UAH 320.
  • You can use the service an unlimited number of times.
  • If you have the "Disconnect Internet" service connected, then when using the mobile Internet, it will be charged the fee is UAH 20 for every 300 MB (20 such packages are available per day).
  • If the tariff for 4 weeks has not been paid and you have connected the service of the Internet", the daily payment is not charged and 300 MB of Internet is not provided.
  • For customers who have transferred their number to the Vodafone network to the Flexx GO  tariff with a discount, in case of connecting the "Internet Disconnection" service, the cost of the tariff will remain without changes, but the GB included in the tariff will be unavailable.

The cost of services if the 4-week package ends earlier:

Internet

Every 300 MB/day for 20 UAH (20 packages per day), check *101*5# 

Calls and SMS
  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited calls in the middle of the network - free of charge;
  • SMS within Ukraine and roaming (28 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries.
    To check the rest of the minutes for calls abroad – *101*5#
    To order «Unlimited abroad» service for free calls to 3 subscriber numbers subscribers of Poland (T-Mobile/Heyah).
    – The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

Unlimited traffic to your favorite apps

Traffic for 30 applications for use in Ukraine

Messengers and video calls:

FaceTime, Google Meet (calls), Microsoft Teams (calls), Viber, WeChat, WhatsApp, Zoom, Facebook Messenger (text messages), iMessage (text messages), Google Chat.

Social networks:

Facebook, Instagram, Likee, LinkedIn, Pinterest, Reddit, Snapchat, X, BeReal, Threads.

And others:

Coursera, Duolingo, Canva, Google Classroom, All-Ukrainian Online School, Diya, My Vodafone, Vodafone TV, Chat GPT, Vodafone Market.


Learn more in the Fair Use Policy for Unlimited Data on Apps and Services in FLEXX Tariff Plans.

If the tariff plan is not paid for 4 weeks, the following terms apply in Ukraine and roaming

The Internet in Ukraine and in roaming (a mandatory payment)

Mandatory daily payment is UAH 20, for which you get 300 MB of Internet.

MB can be used both in Ukraine and in roaming in 27 EU countries and Moldova.

With further use, every next 300 MB will be provided for UAH 20 (total of 20 packages per day).

List of 28 countries of operation:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

Calls and SMS

In Ukraine:

  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited Vodafone on-net calls in Ukraine – UAH 15/day;
  • SMS within Ukraine and roaming (28 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad:

To check the rest of the minutes for calls abroad – *101*5#

It is recommended to top up the account for the amount of the subscription fee, then activate the package for 4 weeks in one of the following ways:

Dial and wait for SMS*101*444#
Use appMy Vodafone

To activate services package for month correctly, you must complete all previously started internet sessions or switch your mobile phone off and on.

Terms of use of daily services

If there sufficient amount of money on the account, the 4 week package fee is charged automatically. It happens after 28 days from the date when the package was connected (from 00:00 to 8:00).
For example, if the service package was connected on the 25th, the payment will be withdrawn on the 23th of the following month. As soon as the service package is charged, you will receive an SMS (after 8:00).
Important information: until you receive an SMS about service package activation, you will have a daily rate, ie calls, SMS and the Internet will be paid.
If on an account does not enough money to pay for 4 week package service, then there is an automatically will be available daily rates with obligatory payment.
In the future, every day, the system will check the status of your account and, as soon as there is a sufficient amount, will connect a monthly service package.
Important information: the date of the next package payment will be connected to new date when the 4 weeks service package was activated. To check, dial *101*4# 

Flexx GO

Prepaid

Applications
icon

GB

Internet

30 GB



Across Ukraine

500 min

On the network
icon

min

  • 🔥

    500 min and 25 GB across Ukraine for 3 service packages additionally to new customers

Standard cost
When switching to Vodafone
320 UAH for 4 weeks
11,4 UAH/day Estimated cost of the tariff per day. Calculation method
320 UAH 200 UAH for 4 weeks
7,1 UAH/day
320 UAH for 4 weeks
320 UAH 200 UAH for 4 weeks
Go

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI

Buy a new starter kit

I want to go to this tariff

1

Buy Vodafone Flexx GO starter kit

in Vodafone shop

in My Vodafone app

in Vodafone shops

2

Activate a starting package

If you have purchased a starting package, dial 111 or make an online connection and use a 4-week service package immediately.

1

Press «Change tariff» button

or dial *555*20#

The basic cost of the transition is UAH 320 and a package of services for 4 weeks is immediately available.

2

Wait for the SMS about the tariff change and charging of the service package

Please reboot the phone for correct connection and charging of the service package.

Сhanges while migration:

  • the loyalty program and all accumulated bonuses are saved;
  • all connected services are disabled except subscription services;
  • funds on the additional account are not saved.



FAQ

List of 28 countries, where the tariff conditions apply:
open

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

List of 16 world's countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
General information
open

The Flexx GO tariff plan. UAH 11.40/day - the calculated daily cost of the Flexx GO tariff plan, determined by dividing the service package cost of UAH 320 by 28 days.

To ensure correct activation of the 4-week service package, it is necessary to close all previously initiated Internet sessions or turn the smartphone off and back on.

Unlimited data for 30 apps means providing unlimited Internet traffic for the following apps and services: Viber, Facebook, Facebook Messenger (text messages), WhatsApp, Instagram, Canva, Likee, LinkedIn, Pinterest, Reddit, Snapchat, X, Coursera, Duolingo, FaceTime, Google Classroom, Google Meet (calls), Microsoft Teams (calls), WeChat, Zoom, iMessage (text messages), All-Ukrainian Online School, Diia, My Vodafone, Vodafone TV, BeReal, Threads, ChatGPT, Google Chat, Vodafone Market. After 30 GB of Internet traffic is used in total across these apps and services, the mobile Internet speed for these apps/services will be up to 1.5 Mbps until the service package is reactivated for another 4 weeks.

An additional 25 GB of Internet is provided on top of the unlimited access to apps and the gigabytes can be used within the tariff in 2G, 3G, and 4G networks, subject to technical availability and coverage. During the periods of increased network load, the Internet access speed may be limited. After the package gigabytes are used up, 300 MB will be provided for UAH 20 (up to 20 packages per day). The tariff plan includes unlimited on-net calls within Ukraine.

As part of the tariff plan, 500 minutes are available for calls to all mobile and landline networks across Ukraine, as well as incoming and outgoing calls to and from Ukraine, and within the country while roaming in 28 countries. When 500 minutes are used, calls to other Ukrainian networks and in roaming will cost UAH 3.00/min.

Please review all terms of the tariff plan, the conditions for using services within its scope, and the Fair Use Policy for Unlimited Data on Apps and Services in Flexx Tariff Plans before purchasing a starter package.

The call rates are indicated per the first second of each minute of the call, which includes the cost of each subsequent second within that minute of the call. The call will be charged in the first second of every minute. The minimum validity period of the tariff plan is 28 days from the date of its activation.

Information about services and prices is provided in Ukrainian hryvnias, including VAT and the Pension Fund levy of 7.5% of the service cost excluding VAT, as of 02.07.2025.

The tariff prices, services and promotions are available within the territory of Ukraine, provided there is the operator’s network coverage, excluding the areas where the state authorities are temporarily unable to exercise their powers or do so only partially. PrJSC “VF Ukraine”, 15 Leipzyzka St., Kyiv 01601, is listed in the Register of Electronic Communications Networks and Services Providers.

For detailed information about tariff plans, promotions, prices, and service terms, please contact us:
111 — free from Vodafone Ukraine numbers in Ukraine
0800 400 111 — free from any number in Ukraine (for subscribers of other operators)