This service is provided to customers of all tariff packages free of charge* and is included in the basic package of services.
The Call Forwarding service enables to switch all incoming calls to any other phone number in Ukraine. Calls to your mobile phone can be redirected to the landline number, another mobile phone in Ukraine or Voicemail. The activated incoming call forwarding will not prevent you from making outgoing calls from your phone.
Types of call forwarding
- Incoming Call Forwarding (or Unconditional Forwarding) — means that every incoming call will be automatically forwarded to the phone number you selected (for example, a home number). However, your mobile phone will not make any calls. The service is active even when the mobile device is switched off. Unconditional Forwarding mode cancels all other call forwarding modes. To make your phone to receive incoming calls again, the Call Forwarding service shall be canceled.
- Missed Call Forwarding — means that if you do not answer a received call for a while, the call will be automatically forwarded to the number you previously selected. However, if your phone is switched off or out of network coverage, the call will not be forwarded. The caller will hear the message that the caller's phone is not accessible. In this case, you can use the Call Forwarding service if the customer is not reachable.
- Call Forwarding – Not reachable — means that if your phone is switched off or out of network coverage, every incoming call will be automatically forwarded to another phone number. When a caller switches on the phone or returns to the network coverage, the incoming calls will be accepted as usual.
- Call Forwarding – Busy – means that if your phone line is busy (you are already talking to someone), a new incoming call will be automatically forwarded to your predefined phone number. Also, we draw your attention to the fact that this forwarding will become active when the incoming call is rejected.
*Note! The «Call Forwarding» service in Vodafone Family and Vodafone SuperNet Turbo tariff plans is chargeable. 7 UAH/day for Vodafone Family tariff, 10 UAH/day for Vodafone SuperNet Turbo.
Manage call forwarding
| Service | Activation | Deactivation | Status |
|---|---|---|---|
| Setting Incoming Call Forwarding (Unconditional Forwarding) to another mobile number | **21*+ 38ХХХХХХХХХХ# | ##21# | *#21# |
| Setting Call Forwarding to another mobile number when there is no answer** | **61*+ 38ХХХХХХХХХХ# | ##61# | *#61# |
| Setting Call Forwarding to another mobile number when the customer is not reachable | **62*+ 38ХХХХХХХХХХ# | ##62# | *#62# |
| Setting Call Forwarding to another mobile number when the customer is busy | **67*+ 38ХХХХХХХХХХ# | ##67# | *#67# |
The instructions below can be used by any device. However, the most models have their own simplified menu procedures for using this service (see your phone manual).
**As a rule, the call is forwarded if there is no answer within 20 seconds. If you wish to change this time interval, dial the following:
*61*380ХХХХХХХ**ZZ#
where:
380ХХХХХХХ – the phone number;
ZZ – holding time.
All three types of conditional call forwarding (No Answer, Not Reachable, Busy) complement each other and can be used in any combination. The calls can be redirected to various numbers. However, the setting of the Incoming Call Forwarding (Unconditional Forwarding) supersedes all other forwarding modes.
The cost of the service
The «Call Forwarding» service is provided to customers free of charge. However, all forwarded calls are charged as an outgoing call from your mobile phone to the forwarding number according to your tariff plan.
Note! When you use Conditional Call Forwarding in roaming, the forwarded outgoing call will in most cases be charged as the incoming and outgoing call while roaming. It is recommended to carefully check the set call forwarding when using the roaming service, and if there is no need, to cancel it
