Use the self-service My Vodafone to control the number.

Choose the way of activation:

• via the My Vodafone app;
• in a Vodafone store.

 When activating via the My Vodafone app:

• Install the application;
• Click “Become a Vodafone subscriber” on the home page;
• Get verified via the Diya app;
• Sign the agreement in the app;
• Top up your account with the amount of the selected tariff plan;
• Wait for activation of the tariff plan

When activating in a Vodafone store:

• Choose a convenient Vodafone store for you;
• You must carry your passport/ID card and identification code with you (or the Diia if these documents are available in the app);
• Sign the agreement in the store;
• Top up your account with the amount of the selected tariff plan;
• Wait for an SMS on charging the service package;
• Reboot your phone for the proper service package activation and charging.

Learn more about the terms of the potpaid tariffs at the following link

Most likely the subscriber - the sender in the message settings, in the message type (message format) section is set:

• e-mail
• fax
• pager

It is required that this clause contains standard text.
It is also necessary that the carrier type is a GSM channel (Not GPRS).
Difficulties that may arise when changing the format:
On some phones, it may be difficult to change the message format, that is, the message type is standard text, but messages are not delivered. Then we recommend that the subscriber insert the card into another phone and perform similar actions there.
If a subscriber opens an SMS and his phone freezes:
This situation can occur if the greeting SMS has not been deleted from the SIM card. You just need to insert the SIM-card into any other telephone (not a smartphone from Nokia), delete all incoming SMS.

Or the sender in the settings noted the particular message format ("text"), or send the logo / ringtone that your recipient's phone does not support

For correct operation of the Internet, you must configure the phone.

To do this, to order automatic settings for your the link.

If your phone model does not support automatic configuration, you need to make them manually. You can use the tips from the page.

Attention! We recommend that you delete the settings of those services that you do not plan to use from the phone's memory.

To send and receive SMS, you need to check the following settings:
In the settings of your phone, the SMS center number must be correctly specified: +380 50 000 501 and it must be selected as the current SMS center. By default, this number is registered in the SIM card. However, if you have changed or deleted this number, you must enter it again.

The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

• SMS format - Text
• The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

To send and receive SMS, check the following settings:

In the settings of your phone must be set to the correct SMS center number: +38050 000 501 and it needs to be selected as the current SMS center. By default, this number is written in the SIM card. However, if you changed or deleted that number, you need to enter it again.

The SMS format must be Text, for this you need to select the appropriate section in the SMS settings:

• SMS format - Text
• The connection type in the settings must be GSM.

If your phone has an option "Through the same center" in the SMS settings, it must be disabled.
If the SMS settings of your phone have an option "Delivery report", you can enable or disable the receipt of SMS delivery notifications to the final recipient.
You will not be able to answer an incoming SMS if the memory of your phone or SIM card is full. To do this, you need to clear the phone or SIM-card memory and all messages will be received successfully.

Now Vodafone Ukraine subscribers Prepaidcan set up mobile GPRS internet in their mobile phone just in one step.

To do this, you just need to send a free SMS-message with the text "0" to the short number 1020.
The system will independently determine the list of services that your phone supports and will offer you to order the settings at your discretion.

Attention! After receiving the settings, you need to save them to your phone.
Prepaid subscribers can activate all GPRS services on their own by sending SMS to 1040001.
Prepaid contract subscribers can activate services in person by calling 111 (free within Ukraine from the Vodafone Ukraine Prepaid mobile network, around the clock). Or using the "Internet Assistant" service.
You can also set up these services on your phone using the service ordering automatic settings on the site for prepaid subscribers.

For the convenience of users, the Mobile GPRS-Internet service has the ability to access with incorrect or empty settings. Such access is charged according to the subscriber's tariff plan.
Feel more advantages of modern mobile communications by setting up Mobile Internet on your phone.

Transfer the funds from additional cash account in the main impossible. Their priority of use higher than funds from the main account.

Please note! to Use these means not for all services.

Outgoing call on Ukraine

You came to Ukraine, chose the network PJSC “VF Ukraine" and I wish to call a subscriber whose Ukrainian phone number - dial the number in international format (billing in this case corresponds to the local call within Ukraine):

+ <country Code> <code area or network of Ukraine without the preceding zero> <number>.

for Example, to call to Odessa, Ukraine, type: +380 482 xxx XXX where:

• + the character used in mobile telephones of GSM standard to replace international access code from any country; 
• 380 - international code of Ukraine; 
• 482 - city code of Odessa; 
• xxx XXX - phone number of the subscriber.

About the tariffs for roaming calls within Ukraine check with Your home operator.

Outgoing call outside Ukraine - international call

You came to Ukraine selected a network of PJSC “VF Ukraine" and I wish to call a subscriber who is outside Ukraine, dial the number in international format (billing in this case is consistent with international call outside Ukraine).

+ <country Code> <area code / network> <phone number>.

for Example, to call in San Francisco, type in: +1 415 XXX XX XX where:

• + the character used in mobile telephones of GSM standard to replace international access code from any country; 
• 1 - code of the USA; 
• 415 - code San Francisco; 
• XXX XX XX - the phone number of the subscriber.

About the tariffs for roaming calls outside Ukraine check with Your home operator.

VIP-reference 109

VIP-reference 109 is a unique information-reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine!
Multilingual support for voice guidance (English, French, German, Spanish, Russian, Ukrainian).
By calling 109, you will easily and quickly receive professional answers to all questions, as well as use exclusive services: mobile translator, taxi ordering, table reservations in Ukrainian restaurants, ticket booking (railway, bus transport, sea transport), Ukraine travel guide, transport schedule, weather forecast, etc.
Call from your mobile phone to short number 109 and get the information you need from the operator in English, German, French, Spanish, Russian or Ukrainian.

Vodafone inform 123

Vodafone Inform 123 - Reference and information service provides a wide range of reference information, service and unique consulting services. Language support: English, Russian, Ukrainian.
By calling 123, you can use the following services: ordering a taxi, car rental, ordering goods with delivery, timetables for all types of transport, searching for information about addressees, weather forecast, information for rest, etc.
Call from your mobile phone to short number 123 and get the information you need from the operator in English, Russian or Ukrainian.

Mobile guide – 616

The service provides relevant information about the most useful and interesting cities of Ukraine. Mobile guide – this bright mobile travel from PJSC “VF Ukraine", a trusted friend of travelers, the most interesting thing about the most beautiful city of our country. In the popular tourist city of Ukraine.

How to use? by Calling 616, after selecting a language, You will be prompted to select a city: Kyiv, Lviv, Kharkiv, Odessa, Dnepr, the Zhytomyr, Poltava, Ivano-Frankivsk, Uzhgorod, Yaremche and Kamianets-Podilskyi.

The cost of the call is: fee'unity - 11.00 UAH., minute call is 11.00 UAH. Charging with 13 seconds.

To get full access to managing your account use the system "INTERNET ASSISTANT".

The high speed of providing information in six languages and the uniqueness of many services - all this subscribers of PJSC "Vodafone Ukraine" will find by calling VIP-help 109.

Feel the benefits, entrust minor or routine tasks to professionals! Call 109 and VIP Help will become your personal assistant, consultant and lifestyle manager in the world of information and services. VIP-Plus is a unique information and reference service that operates only with up-to-date business information and has the most complete database of information, enterprises, goods and services of Ukraine! By calling 109, you will get access to the following services:

	Mobile translator
	Legal advice
	Virtual navigation in 27 cities of Ukraine

Buying the starter pack services are Prepaid, you get

• SIM card 
• User Manual, which also contains a Registration card and Warranty 
• quick Reference guide 
• Special sticker with important numbers

SIM CARD

SIM card contains Your personal telephone number. She must constantly be in Your phone. On the back of the SIM card located the PIN and PUK codes.

How to make the first call

• Insert the SIM card into a mobile phone. 
• Turn on the phone and enter the PIN code 0000.

in order to call the desired number, You must follow this schema:

• 050 XXX XXXX - if you call on a mobile phone PJSC “Vodafone Ukraine”;
• (area Code) XXX XXXX - if you call on a mobile phone of another operator; 
• (city Code) XXX XXXX - if you call on a landline number; 
• + (country Code) (area code) XXX XXXX - if you call abroad.

Warning! Just after Your first call You will receive the ability to receive calls

Your account

Every subscriber gets a personal Prepaid account. It stores information about each Deposit and withdrawal of Your funds. In the future, You can Fund your account using a card payment the Deposit.

To replenish the account, You must:

• to erase the protective coating on the reverse side of the card payment to see the hidden the 14-bit code; 
• call from your mobile phone's menu of services Prepayment 7722 and follow the voice prompts. (During the first replenishment listen to the introductory instructions and select the language); 
• when you are prompted to Fund your account, press 2; 
• after the beep, enter the 14 digit code of card payment and nothing else to press. 
• your account will be credited.

USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.

Note: USSD message is not saved in the phone memory.

The main advantages of using the service:

• Speed - information is provided in real time.
• Convenience - easy access to financial and loyalty program information.

In order to send a request, you need to dial the established order of characters, namely: request code # and press the call button.
USSD request number assignment table

When using USSD-requests *104* phone number #, *777#, *777*1#, *777*2#, *777*3#, the subscriber can independently choose the language of the USSD-message-reply-Ukrainian, Russian or English ...
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial *02; in English - *03.
The language changes only for the current request.
Example for USSD request *777#:
*777*01# or *777# - Ukrainian language. *777*02# - Russian language. *777*03# - English. Blocking GPRS services

Using a USSD request:

• *109*80# - Request to check the status of the "Blocking Mobile Internet, WAP, Online TV" service.
• *109*81# - Request to activate the "Blocking Mobile Internet, WAP, Online TV" service.
• *109*82# - Request to deactivate the service "Blocking Mobile Internet, WAP, Online TV".
• *109*90# - check the status of the "Blocking APN mts.internet" service.
• *109*91# - Activation of the service "Blocking APN mts.internet".
• *109*92# - Deactivation of the service "Blocking APN mts.internet" ..
• *109*102# - Order blocking the Mobile Internet service in roaming.
• *109*101# - check the status.
• *10*103# - Unlocking.

Locking / unlocking is carried out within a day from the date of appointment, upon completion the subscriber receives an SMS notification.

Limitations:

The service applies only to subscribers of PJSC "Vodafone Ukraine" and is not provided to guest subscribers of roaming partner operators.
If during the active blocking of "Mobile Internet, WAP, Online TV", the subscriber sends a request to activate the "Mobile Internet in roaming", then in addition to activating the Mobile Internet in roaming, GPRS, WAP, Online TV services are also activated in the home network, that is, it is deactivated blocking "Mobile Internet, WAP, Online TV".
To get full access to managing your account, use the “My Vodafone” system.

USSD (Unstructured Supplementary Services Data) is a data exchange technology that provides information exchange between subscribers and a special service of a mobile operator in real time.
The USSD service does not require an additional order or activation; it is provided to subscribers on a permanent basis free of charge. The service is available from a mobile phone that works in the GSM standard, regardless of the model.
Note: USSD message is not saved in the phone memory.

The main advantages of using the service:

• Speed - information is provided in real time
• Convenience - easy access to financial information and information about the loyalty program

In order to send a request, it is necessary to dial the established order of characters, namely: request code # and press the call button.

When using USSD requests *104* phone number #, *110#, *110*1#, *110*2 #, *110*3#, the subscriber can independently choose the language of the corresponding USSD message - Ukrainian, Russian or English.
The default language is Ukrainian. To change the language to Russian, after the request number before the # symbol, dial * 02 into English - * 03. The language changes only for the current request.

Example for USSD request *110#:

• *110*01# or *110# - Ukrainian;
• *110*02# - Russian;
• *110*03# - English;

To activate/deactivate services, you need a Password, which must be added at the end of each request.

The password ensures the confidentiality of service management.

If you are an individual, to order a password, call the Customer Service Center at 111. A unique generated password will be sent to you in an SMS-message within 2 days.

A legal entity can order a password by sending an application by fax (044) 240 240 0 or by calling (050) 462 24 00. You will learn the intended password from the sent SMS or contact person of your organization within 2 days.

You Have the opportunity to choose for themselves the best variant of connection to the network Vodafone Ukraine:

• Deposit - the fastest way to start using mobile phones relationship, no contractual obligations. 
• Contract connection - for those who use mobile communications daily, no connection fee.

... to stay in touch, no matter where you were!

To become a subscriber Prepayment, enough to buy a starter pack with any of the proposed tariffs of PJSC “VF Ukraine".

The starter pack you want to activate, making a call until the date specified on the reverse side on the territory of Ukraine in the network of PJSC “VF Ukraine". To use the services of connection from PJSC “VF Ukraine", You must have a mobile phone standard GSM 900/1800.

If You have not used the SIM card that is included in the starter package (i.e. made a call to the specified date), You will not be able to take advantage with this starter pack. After activation, the validity period of Your number is set to 30 days from the date of the call in the absence of replenishment. After recharge of 5 UAH service is extended for 365 days. To avoid tripping Your room in advance to take care of the renewal. Extend Your room is possible only by Deposit. For each replenishment of the account by the voucher of any face value period of validity of Your number is extended for 365 days from the date of Deposit.

Operator codes, PJSC “VF Ukraine": 095, 050, 066, 099

Warning! in the absence of outgoing events (for example, outgoing calls and SMS) number for 10 months subscription package of the subscriber may be changed to any other rate available for the connection.

In order to become a contract subscriber, you need to choose a tariff package, and sign a contract for the provision of mobile connection with the company PJSC “VF Ukraine".

For the Contract/Agreement must provide the following documents and information:

• valid passport of the citizen of Ukraine with a stamp of registration in Ukraine; 
• certificate of assignment of identification number; 
• information about your place of residence (postal address); 
• information about the contact phone in Ukraine.

You can also use any convenient way for You to pay your bills.

Connectivity options

Whichever connection option You choose, You can always experience the benefits of the use of mobile communications from the PJSC “VF Ukraine". After all PJSC “VF Ukraine" is the largest national GSM/EDGE coverage, as well as the ability to use roaming services in networks of 375 companies-partners of PJSC “PF Ukraine’ on n'five continents! Moreover, PJSC “VF Ukraine" offers its customers simple and competitive rates and additional service “My family”, which allows you to spend less.

If You can't decide on the method of connection, please consult the experts on sale in shops and authorized dealers.

With the full terms of use, you can see the link

Emergency numbers:

• 101 fire department / rescue service
• 102 police
• 103 ambulance
• 112 emergency services
• 104 emergency gas service

With the full terms of use, you can see the link

For consultation over the telephone, use the number of the consultation center +380500400111 - the call is free

You can also contact the operator through the On-line service center.

Mobile communication services agreement

Application form for the provision of cellular (mobile) telephone services for individuals

Agreement on the provision of wireless Internet access

The number validity period determines the date until which the subscriber can use the SIM-card.
If it is a new number, after activation it will be valid for 30 or 60 days (depending on the tariff plan).

To extend the validity period of the number for 370 days, it is enough to replenish the account for an amount of UAH 5 or more in any way, except for transferring funds.
Top up

When using the 4G network, the Internet can work in the background (even if the data transmission function is disabled in the phone).

To avoid unwanted tariffs (if you do not plan to use the Internet), we recommend changing the network type in the phone settings on 3G and disable data transmission.