Roaming

All subscribers of Vodafone Prepayment can use international roaming service. Depending on the features of the roaming partner network, roaming services may vary. In some networks, You can receive and send SMS and receive incoming calls. In others - receive and send SMS, receive incoming calls, and also make outgoing calls.

In networks, where it is possible to make outgoing calls, depending on the network of the roaming partner, to make an outgoing call, you must dial a number in such format:
+< country code >< city or network code >< subscribers number > or 00< country code >< city or network code >< subscribers number>.

For example: +380 44 240 0000, where:

• + or 00 — buttons on the phone keypad; 
• 380 — international code of Ukraine;
• 44 — long-distance city code of Kiev.

Subscribers of Vodafone Ukraine Prepayment do not need to activate international roaming service. It is enough to have on Your account the sum, necessary for sending the first SMS and the sum, which is equal to the cost of one minute of conversation or the cost of package minutes for using in roaming, depending on the country of stay and tariffs of roaming services in the country of stay.

Notice! We advise you to add an additional sum to your account to prevent the number from being disconnected while traveling. Roaming-rates are higher than local, so calculate the amount of money, accordingly to the planned amount of conversations and the duration of the trip.

It is free to check the status of an account in roaming in all countries and networks, as in Ukraine, dialing a combination *101# .

To replenish an account in roaming, it is possible by dialing a combination *100*secret code of replenishment# . You can buy replenishment vouchers only in Ukraine, so it's important to buy it in advance and take it with You.

Replenishing an account in roaming using Visa, Visa Electron and MasterCard payment cards of any bank of Ukraine is available at www.vodafone.ua/pay or via the My Vodafone mobile application.

It is possible to ask Your relatives and friends, in any way available in Ukraine (transfer of funds from the account of another subscriber in Ukraine, replenishment through self-service terminals), purchase a replenishment voucher and inform You of the secret code of replenishment in SMS, to help You to replenish your account abroad.

1. Disconnect all kinds of redirections in Your phone:

If You want to cancel all previously established redirections (conditional and unconditional), you must send the USSD request ##002#  or use the phone menu.

2. Disable data transfer on Your terminal (if You do not plan to use the Internet), since automatic updates for installed applications or synchronization with e-mail can be activated on your phone or smartphone, etc. Such updates will be tarifficated as if the Mobile Internet in roaming is using.

Before starting a trip abroad, please check the following:

• the activated Mobile Internet service;
• the positive account balance;
• the APN: internet access point entered in the mobile phone settings;
• tariffs and Mobile Internet availability in the country visited.

Please note that the smartphone can auto-update the apps installed (for example, weather forecast, online games, etc.) and software without your permission. Kindly remind you that you will be charged at roaming rates applied in the country you are visiting.

To avoid the roaming charges, the following can be deactivated in your smartphone:

• automatic software/app update;
• data transfer.

For information on how to do this, please visit the manufacturer’s website or see the user manual for your smartphone.

PrJSC "VF Ukraine" takes no responsible for software installed on the user equipment by the manufacturer or directly by the user.

Thanks to the conclusion of contracts with operators operating in 3G/4G networks, PrJSC "VF Ukraine" customers are able to use the data transfer service at higher speeds, which will allow to get high-speed Mobile Internet access and download MP3 tracks, videos, books, games from websites significantly faster than using GPRS/EDGE with no extra charges.

Please note that the high-speed Internet consumes more data and hence, the payment for the used data volume will increase.

Before starting a trip abroad, please check the Mobile Internet availability in the country visited.

Kindly remind you that the data transfer deactivation is impossible in your smartphone while roaming. If you are not going to use the Mobile Internet, please change the network type to 3G in your smartphone settings and deactivate the data transfer on your device.

The Video Call service is not available for the PrJSC "VF Ukraine" customers.

In some countries, it is prohibited to use a mobile phone without the “Hands-Free” headset when driving.

A complete list of such countries:

Austria, Andorra, Azerbaijan, Bermudas, Belgium, Bulgaria, Bosnia and Herzegovina, United Kingdom, Hong Kong, Georgia, Greece, Denmark, Egypt, Italy, Israel, Cyprus, Latvia, Lebanon, Luxembourg, Malaysia, Poland, Portugal, South Africa, Russia, Singapore, Slovakia, Slovenia, France, Czech Republic, Switzerland, Estonia

Appreciate your safety and life! The “Hands-Free” headset lifts traffic safety, allowing You to keep track of the road and talk at the same time by phone.

When traveling abroad, remember that the fine for using a mobile phone without a "Hands-Free" headset when driving a car several times can exceed the cost of the “Hands-Free” headset.

Outgoing call in Ukraine

You visit Ukraine, chose the network of "VF Ukraine" PRJSC, and would like to call a subscriber with a Ukrainian telephone number - dial the number in an international format (the tariffication corresponds to the local call in Ukraine):

+ < country code > < the area or network code of Ukraine without a prior zero > < phone number >. For example, to make a call to Odesa – Ukraine, dial: +380 482 ХХХ ХХХ , where:

• + —a sign used in mobile GSM phones to change the international access code from any country GSM standard use;
• 380 —the international code of Ukraine;
• 482 —Odesa city code;
• ХХХ ХХХ —Subscribers phone number.

About tariffs to roaming calls within Ukraine, please contact Your home operator.

Outgoing call outside Ukraine — an international call.

You came to Ukraine, chose the "VF Ukraine" PRJSC network, and would like to call to subscriber who is outside Ukraine - dial the number in the international format (the tariffication at the same time corresponds to an international call outside Ukraine).

+ < country code > < area/network code > < phone number >.
For example, to call to San-Francisco, dial: +1 415 ХХХ ХХ ХХ , where:

• + —a sign used in mobile GSM phones for changing the international access code from any country;
• 1 — code of USA;
• 415 —code of San-Francisco;
• ХХХ ХХ ХХ —subscribers phone number.
• About tariffs to roaming calls outside Ukraine, please contact Your home operator.

We wish You a pleasant stay in Ukraine and in the "VF Ukraine" PRJSC network!

To receive the phone mode consultation, use the number of consultation center
+380500400111 - the call is free of charge.

You can also contact the operator through the On-line service center.

To successfully connect and disconnect services in roaming, you must first disconnect data services in your phone.

The speed of mobile Internet in roaming will be 8 Kbit/s after using over 2000 МB per day within using Internet in more than 85 world"s countries of basic Vodafone tariffs in roaming. Interval of calculation every Mobile Internet session within Mobile Internet service in roaming – 100 Kb. Every incomplete 100 Kb are calculated as complete. The use of packet subscriber MB additionally informed via SMS.

The price of calls is stated for the first second of every minute of call, including each successive second of specified minute within conversation. Call rates are charged per first second of each minute.
The tariffs are specified in UAH including VAT and Pension Fund tax, which is 7,5% of the services cost without VAT, as of 28.10.2019.
The minimum tariff validity period is – 30 days from the date of its introduction.

For the detailed information on tariffs, promotions, prices and terms of service please call:
111 — free for Vodafone Ukraine in Ukraine;
0800 400 111 — for the subscribers of other Ukrainian networks (free from any number in Ukraine).
PJSC «VF Ukraine», 01601, Kyiv, Leiptsyzka Street, 15, №1 in the Registry of telecom operators and providers.