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Prepaid

Contract

Contract

Select service

Poland, like home, for a day

20 MB

Internet

20 min

calls

20 UAH/day

  • Roaming Day: Minutes, SMS, MB are available in Poland
  • 12 months without the required monthly payments and replenishments
  • Pay when using
Details Hide open

Roaming Weekend

100 MB

Internet

30 min

calls

80 UAH / 3 days

  • Beneficial roaming in 3 days
  • The package minutes for calls
  • MB package for using Mobile internet
Details Hide open

Roaming like home

200 MB

Internet

100 min

calls

150 UAH7 days

  • Profitable roaming in 49 countries for 7 days                                                            
  • The packages minutes for calls                                                                              
  • MB package for using Mobile Internet                                                            
Details Hide open

Ukraine online

200 MB

Internet

200 min

calls

100 UAH/30 days

  • Affordable roaming in Russia for 30 days
  • Package of minutes, SMS and MB for beneficial communication
Details Hide open

Poland, like home, for a month

200 MB

Internet

200 min

calls

 99 UAH/30 days

  • Available roaming in Poland  for only 99 UAH
  • The package minutes, SMS and MB 30 days
Details Hide open
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Ваsic tariffs in roaming

Internet

Calls

SMS

Countries
CostActivation
Belarus
Bulgaria
Hungary
Moldova
Turkey
All countries of zone 1
50 UAH/100 MB
and unlim messaging in Viber, WhatsApp, Skype (text and pictures)
in case of use
Automatically when you are abroad
Algeria
Vietnam
India
Maldives
Nepal
All countries of zone 2

40 UAH/100 KB
when activating the service
"Mobile Internet in roaming (other countries)"
*600*15#
"HalfGbyte on the road"
Belarus
Moldova
Poland
Russia
Turkey All countries "HalfGByte on the road"
185 UAH/500 MB
for 7 days since using megabytes

*600*4# 


Countries of Zone 1

Australia
Austria
Azerbaijan
Albania
Argentina
Armenia
Bulgaria
Belarus
Belgium
Brazil
Brunei Darussalam
Vatican
Czech
Croatia
Cambodia
Canada
China
Cyprus
Columbia
Chili
Estonia
Ecuador
Ghana
Guatemala
Georgia
Greece
Germany
Denmark
Dominican Republic
Hon-Kong
Honduras
Hungary
Egypt
France
Finland
Israel
Italy
Ireland
Iceland
Indonesia
Japan
Kazakhstan
Kyrgyzstan
Latvia
Lithuania

Liechtenstein
Luxembourg
Macedonia
Moldova
Malta
Malaysia
Mexico
Montenegro
New Zealand
Netherlands
Norway
Nicaragua
Nigeria
Panama
Paraguay
Pakistan
Poland
Portugal
Peru
Puerto Rico
Philipines
Romania
Russia
Sri Lanka
Sweden
Switzerland
San Marino
Serbia
Singapore
Salvador
Slovakia
Spain (Canary Islands)
Slovenia
South Korea
South Africa
Thailand
Taiwan
Turkey
Tunis
USA (Hawaiian Islands)
United Kingdom
Uzbekistan
UAE
Uruguay

Countries of Zone 2

Afghanistan
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Aruba
Bahrain
Bangladesh
Barbados
Benin
Bermuda Islands
Bolivia
Bosnіya and Herzegovina
Botswana
British Virgin Islands
Cabo Verde
Cameroon
Cayman Islands
Chad
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Cuba
Curacao
Democratic Republic of Congo
Equatorial Guinea
Ethiopia
Faroe Islands
Fiji
French Guiana
French Polinesia
Gabon
Gambia
Gibraltar
Grenada
Guadeloupe
Guinea
Guyana
Haiti
Hong Kong (other networks except China Mobile)
India
Iran
Iraq
Jamaica

Jordan
Kenya
Kuwait
Laos
Lebanon
Liberia
Libya
Macau
Madagascar
Malawi
Maldives
Mali
Malta (on ships)
Marocco
Martinique
Mauritius
Monaco
Mongolia
Montserrat
Mozambique
Myanmar
Namibia
Nepal
Netherlands Antilles Islands
Niger
Oman
Palestina
Papua New Guinea
Saint Lucia
Saint Vincent and Grenadines
San Marino
Saudi Arabia
Senegal
Seychelles
Siera Leone
Sydan
Syria
Tajikistan
Tanzania
Trinidad&Tobago
Turkmenistan
Uganda
Vanuatu
Venezuela
Vietnam
Zambia
Zimbabwe

All countries of "HalfGbyte on the road"

Australia
Austria
Albania
Armenia
Belarus
Belgium
Bulgaria
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Egypt
Estonia
Finland
France
Georgia
Germany
Ghana
Greece
Hong Kong (operator China Mobile)
Hungary
Iceland
Ireland
Israel
Italy
Latvia
Liechtenstein

Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Moldova
Montenegro
Netherlands
New Zeland
Norway
Poland
Portugal
Romania
Russia
Serbia
Singapore
Slovak Republic
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Thailand
Turkey
United Kingdom
USA


  • The cost of 100 МB packages is withdrawn in case of use.
  • 20 packages of 100 MB are available per day, updating of MB package occure daily at 00:00 Kyiv time.
CountriesCostActivation
Bulgaria
Hungary
Poland
Russia
Turkey
All countries Zone 1
35 UAH/15 min
Incoming/outgoing calls to Ukraine and within country of stay
in case of use
Automatically when you are abroad
Albania
Belarus
Moldova
Slovenia
All countries Zone 2
65 UAH/15 min
Incoming/outgoing calls to Ukraine and within country of stay
in case of use
Automatically when you are abroad
Algeria
Vietnam
India
Maldives
Nepal
All countries
30 UAH/minAutomatically when you are abroad


Countries of zone 1

Australia
Austria
Bulgaria
United Kingdom
Armenia
Ghana
Guatemala
Georgia
Greece
Hong Kong
Denmark
Egypt
Israel
Italy
Ireland
Spain
Iceland
Canada
China
Cyprus
Luxembourg
Malta
Malaysia
Mexico
New Zealand

Norway
Netherlands
Germany
UAE
Panama
Poland
Portugal
South Korea
South Africa
Puerto Rico
Romania
Russia
El Salvador
Slovakia
USA
Thailand
Turkey
Uruguay
Hungary
Croatia
France
Czech Republic
Sri Lanka
Sweden

Countries of zone 2

Azerbaijan
Albania
Belarus
Belgium
Kazakhstan
Latvia
Lithuania
Liechtenstein
Macedonia
Moldova
Serbia
Singapore
Slovenia
Finland
Montenegro
Estonia
Switzerland
Japan

Other countries

Algeria
Angola
Andorra
Afghanistan
Antigua and Barbuda
Aruba
Argentina
Bosnia and Herzegovina
Burkina Faso
Bangladesh
Barbados
Bahrain
Benin
Bermuda
Bolivia
Botswana
British Virgin Islands
Brazil
Brunei Darussalam
Vatican
Vietnam
Vanuatu
Venezuela
Gambia
Gabon
Guyana
Gibraltar
Haiti
Guinea
Grenada
Guadeloupe
Honduras
Djibouti
Democratic Republic of the Congo
Dominica
Equatorial Guinea
Dominican Republic
Ecuador
Ethiopia
Yemen
Zambia
Zimbabwe
Jordan
Iran
Iraq
India
Indonesia
Qatar
Cayman Islands
Cameroon
Cape Verde
Cambodia
Kyrgyzstan
Kenya
Cuba
Congo
Costa Rica
Cote Divuar
Colombia
Kuwait

Laos
Liberia
Lebanon
Libya
Mali
Madagascar
Mauritius
Mayotte
Macau
Malawi
Maldives
Morocco
Martinique
Mozambique
Monaco
Mongolia
Montserrat
Nepal
Namibia
Niger
Nicaragua
Nigeria
Netherlands-Antilles
Oman
Cook Islands
Papua New Guinea
Palestine
Paraguay
Pakistan
South Sudan
Spain
San Marino
Saudi Arabia
Swaziland
Seychelles
Saint Vincent and the Renadines
Saint Lucia
Syria
Sєrra Leone
Senegal
Sudan
Suriname
Tajikistan
Tanzania
Taiwan
Timor-Leste
Trinidad and Tobao
Turkmenistan
Tunisia
Uganda
Uzbekistan
Faroe Islands
Fiji
French Polynesia
French Guiana
Philippines
Chile
Chad
Jamaica


  • 50 UAH/min – outgoing calls to other countries from any country of stay.
  • The cost of 20 minutes in packages is withdrawn in case of use.
  • 20 packages of 20 minutes are available per day, updating of package occure daily at 00:00 Kyiv time.
CountriesCostActivation
Poland
Belarus
Moldova
Poland
Russia
Turkey
All countries of Zone 1
All countries of Zone 2
15 UAH/15 SMS
to all networks
in case of use
Automatically when you are abroad
Algeria
'Vietnam
India
Maldives
Nepal
All countries
3 UAH/SMSAutomatically when you are abroad


Countries of Zone 1

Australia
Austria
Bulgaria
UK
Armenia
Ghana
Guatemala
Georgia
Greece
Hong Kong
Denmark
Egypt
Israel
Italy
Ireland
Spain
Iceland
Canada
China
Cyprus
Luxembourg
Malta
Malaysia
Mexico
New Zealand
Norway
Netherlands
Germany
UAE
Panama
Poland
Portugal
South Korea
South Africa
Puerto Rico
Romania
Russia
El Salvador
Slovakia
USA
Thailand
Turkey
Uruguay
Hungary
Croatia
France
Czech Republic
Sri Lanka
Sweden

Countries of Zone 2

Azerbaijan
Albania
Belarus
Belgium
Kazakhstan
Latvia
Lithuania
Liechtenstein
Macedonia
Moldova
Serbia
Singapore
Slovenia
Finland
Montenegro
Estonia
Switzerland
Japan

Other countries

Algeria
Angola
Andorra
Afghanistan
Antigua and Barbuda
Aruba
Argentina
Bosnia and Herzegovina
Burkina Faso
Bangladesh
Barbados
Bahrain
Benin
Bermuda
Bolivia
Botswana
British Virgin Islands
Brazil
Brunei Darussalam
Vatican
Vietnam
Vanuatu
Venezuela
Gambia
Gabon
Guyana
Gibraltar
Haiti
Guinea
Grenada
Guadeloupe
Honduras
Djibouti
Democratic Republic of the Congo
Dominica
Equatorial Guinea
Dominican Republic
Ecuador
Ethiopia
Yemen
Zambia
Zimbabwe
Jordan
Iran
Iraq
India
Indonesia
Qatar
Cayman Islands
Cameroon
Cape Verde
Cambodia
Kyrgyzstan
Kenya
Cuba
Congo
Costa Rica
Cote d`Ivoire
Colombia
Kuwait
Laos
Liberia
Lebanon
Libya
Mali
Madagascar
Mauritius
Mayotte
Macau
Malawi
Maldives
Morocco
Martinique
Mozambique
Monaco
Mongolia
Montserrat
Nepal
Namibia
Niger
Nicaragua
Nigeria
Netherlands-Antilles
Oman
Cook Islands
Papua New Guinea
Palestine
Paraguay
Pakistan
South Sudan
Spain
San Marino
Saudi Arabia
Swaziland
Seychelles
Saint Vincent and the Renadines
Saint Lucia
Syria
Sєrra Leone
Senegal
Sudan
Suriname
Tajikistan
Tanzania
Taiwan
Timor-Leste
Trinidad and Tobao
Turkmenistan
Tunisia
Uganda
Uzbekistan
Faroe Islands
Fiji
French Polynesia
French Guiana
Philippines
Chile
Chad
Jamaica


  • The cost of 15 SMS in packages is withdrawn in case of use.
  • 20 packages of 15 SMS are available per day, updating of package occure daily at 00:00 Kyiv time.

More info

Roaming service
open

All subscribers of Vodafone Prepayment can use international roaming service. Depending on the features of the roaming partner network, roaming services may vary. In some networks, You can receive and send SMS and receive incoming calls. In others - receive and send SMS, receive incoming calls, and also make outgoing calls.

In networks, where it is possible to make outgoing calls, depending on the network of the roaming partner, to make an outgoing call, you must dial a number in such format:
+< country code >< city or network code >< subscribers number > or 00< country code >< city or network code >< subscribers number>.

For example: +380 44 240 0000, where:

  • + or 00 — buttons on the phone keypad; 
  • 380 — international code of Ukraine;
  • 44 — long-distance city code of Kiev.
How to activate roaming
open

Subscribers of Vodafone Ukraine Prepayment do not need to activate international roaming service. It is enough to have on Your account the sum, necessary for sending the first SMS and the sum, which is equal to the cost of one minute of conversation or the cost of package minutes for using in roaming, depending on the country of stay and tariffs of roaming services in the country of stay.

Notice! We advise you to add an additional sum to your account to prevent the number from being disconnected while traveling. Roaming-rates are higher than local, so calculate the amount of money, accordingly to the planned amount of conversations and the duration of the trip.

Account replenishment in roaming
open

It is free to check the status of an account in roaming in all countries and networks, as in Ukraine, dialing a combination *101# .

To replenish an account in roaming, it is possible by dialing a combination *100*secret code of replenishment# . You can buy replenishment vouchers only in Ukraine, so it's important to buy it in advance and take it with You.

Replenishing an account in roaming using Visa, Visa Electron and MasterCard payment cards of any bank of Ukraine is available at www.vodafone.ua/pay or via the My Vodafone mobile application.

It is possible to ask Your relatives and friends, in any way available in Ukraine (transfer of funds from the account of another subscriber in Ukraine, replenishment through self-service terminals), purchase a replenishment voucher and inform You of the secret code of replenishment in SMS, to help You to replenish your account abroad.

How to avoid unexpected tariffication
open

1. Disconnect all kinds of redirections in Your phone:

USSDType or redirection
*#21#fredirection of all incoming calls
*#61#call redirection if no response
*#62#redirection in case if the subscriber is unavailable
*#67#redirection if phone is busy


If You want to cancel all previously established redirections (conditional and unconditional), you must send the USSD request ##002#  or use the phone menu.

2. Disable data transfer on Your terminal (if You do not plan to use the Internet), since automatic updates for installed applications or synchronization with e-mail can be activated on your phone or smartphone, etc. Such updates will be tarifficated as if the Mobile Internet in roaming is using.

Roaming Mobile Internet features
open

Before starting a trip abroad, please check the following:

  • the activated Mobile Internet service;
  • the positive account balance;
  • the APN: internet access point entered in the mobile phone settings;
  • tariffs and Mobile Internet availability in the country visited.

Please note that the smartphone can auto-update the apps installed (for example, weather forecast, online games, etc.) and software without your permission. Kindly remind you that you will be charged at roaming rates applied in the country you are visiting.

To avoid the roaming charges, the following can be deactivated in your smartphone:

  • automatic software/app update;
  • data transfer.

For information on how to do this, please visit the manufacturer’s website or see the user manual for your smartphone.

PrJSC "VF Ukraine" takes no responsible for software installed on the user equipment by the manufacturer or directly by the user.

3G and 4G Mobile Internet
open

Thanks to the conclusion of contracts with operators operating in 3G/4G networks, PrJSC "VF Ukraine" customers are able to use the data transfer service at higher speeds, which will allow to get high-speed Mobile Internet access and download MP3 tracks, videos, books, games from websites significantly faster than using GPRS/EDGE with no extra charges.

Please note that the high-speed Internet consumes more data and hence, the payment for the used data volume will increase.

Before starting a trip abroad, please check the Mobile Internet availability in the country visited.

Kindly remind you that the data transfer deactivation is impossible in your smartphone while roaming. If you are not going to use the Mobile Internet, please change the network type to 3G in your smartphone settings and deactivate the data transfer on your device.

The Video Call service is not available for the PrJSC "VF Ukraine" customers.

In which countries the usage mobile phones without a headset is forbidden?
open

In some countries, it is prohibited to use a mobile phone without the “Hands-Free” headset when driving.

A complete list of such countries:

Austria, Andorra, Azerbaijan, Bermudas, Belgium, Bulgaria, Bosnia and Herzegovina, United Kingdom, Hong Kong, Georgia, Greece, Denmark, Egypt, Italy, Israel, Cyprus, Latvia, Lebanon, Luxembourg, Malaysia, Poland, Portugal, South Africa, Russia, Singapore, Slovakia, Slovenia, France, Czech Republic, Switzerland, Estonia

Appreciate your safety and life! The “Hands-Free” headset lifts traffic safety, allowing You to keep track of the road and talk at the same time by phone.

When traveling abroad, remember that the fine for using a mobile phone without a "Hands-Free" headset when driving a car several times can exceed the cost of the “Hands-Free” headset.

Foreign guests of the PrJSC
open

Outgoing call in Ukraine

You visit Ukraine, chose the network of "VF Ukraine" PRJSC, and would like to call a subscriber with a Ukrainian telephone number - dial the number in an international format (the tariffication corresponds to the local call in Ukraine):

+ < country code > < the area or network code of Ukraine without a prior zero > < phone number >. For example, to make a call to Odesa – Ukraine, dial: +380 482 ХХХ ХХХ , where:

  • + —a sign used in mobile GSM phones to change the international access code from any country GSM standard use;
  • 380 —the international code of Ukraine;
  • 482 —Odesa city code;
  • ХХХ ХХХ —Subscribers phone number.

About tariffs to roaming calls within Ukraine, please contact Your home operator.

Outgoing call outside Ukraine  an international call.

You came to Ukraine, chose the "VF Ukraine" PRJSC network, and would like to call to subscriber who is outside Ukraine - dial the number in the international format (the tariffication at the same time corresponds to an international call outside Ukraine).

+ < country code > < area/network code > < phone number >.
For example, to call to San-Francisco, dial: +1 415 ХХХ ХХ ХХ , where:

  • + —a sign used in mobile GSM phones for changing the international access code from any country;
  • 1 — code of USA;
  • 415 —code of San-Francisco;
  • ХХХ ХХ ХХ —subscribers phone number.
  • About tariffs to roaming calls outside Ukraine, please contact Your home operator.

We wish You a pleasant stay in Ukraine and in the "VF Ukraine" PRJSC network!

How to make a call to the subscriber’s service center from another country?
open

To receive the phone mode consultation, use the number of consultation center
+380500400111 - the call is free of charge.

You can also contact the operator through the On-line service center.

Мandatory legal information
open

To successfully connect and disconnect services in roaming, you must first disconnect data services in your phone.

The speed of mobile Internet in roaming will be 8 Kbit/s after using over 2000 МB per day within using Internet in more than 85 world"s countries of basic Vodafone tariffs in roaming. Interval of calculation every Mobile Internet session within Mobile Internet service in roaming – 100 Kb. Every incomplete 100 Kb are calculated as complete. The use of packet subscriber MB additionally informed via SMS.

The price of calls is stated for the first second of every minute of call, including each successive second of specified minute within conversation. Call rates are charged per first second of each minute.
The tariffs are specified in UAH including VAT and Pension Fund tax, which is 7,5% of the services cost without VAT, as of 28.10.2019.
The minimum tariff validity period is – 30 days from the date of its introduction.

For the detailed information on tariffs, promotions, prices and terms of service please call:
111 — free for Vodafone Ukraine in Ukraine;
0800 400 111 — for the subscribers of other Ukrainian networks (free from any number in Ukraine).
PJSC «VF Ukraine», 01601, Kyiv, Leiptsyzka Street, 15, №1 in the Registry of telecom operators and providers.

+380 500 400 111 – support number of subscribers (free for mobile Vodafone Ukraine in roaming)

Select a service

New

GByte on the road

1 GB

Internet

7

days

250 UAH7 days

  • Stay online in 54 countries around the world
  • Packages of mobile internet per 7 days
Details Hide open
New

Journey online

400 MB

Internet

50 min

incoming calls

180 UAH/4 days

From 03.01.2020 the service is temporary unavailable for new connections

  • Stay online in 49 countries
  • Mobile Internet Package for 4 days
Details Hide open
Hit

Poland, like home, for a month

200 MB

Internet

200 min

calls

 99 UAH/30 days

  • Available roaming in Poland for only 99 UAH
  • The package minutes, SMS and MB 30 days
Details Hide open

Ukraine online

250 MB

Internet

250 min.

calls

250 UAH/30 days

  • Profitable roaming in Russia for 30 days
  • Package of minutes, SMS and MB for beneficial communication
Details Hide open
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More information

Roaming service
open

All Vodafone Ukraine contract subscribers can use mobile communication services and mobile Internet abroad through international roaming service. To activate an international roaming service, you have to contact the Vodafone Ukraine sales and service center or call to Vodafone Ukraine Customer Service Center 111 (free of charge from Vodafone Mobile Ukraine in Ukraine).

To make outgoing calls in roaming you need to dial numbers in international format:
+< country code >< city or network code >< subscriber number > or 00 < country code >< city or network code >< subscriber number >..
For example: +380 44 240 0000, where:

  • + or 00— buttons on the phone keypad;
  • 380 — international code of Ukraine;
  • 44 — long-distance city code of Kiev.
How to activate roaming
open


If you are a contract subscriber, make sure You have opened an international roaming service by dialing *110*51#  or by contacting the Сustomer service center (CSC).

A new contract subscriber, or a subscriber who uses Vodafone Ukraine services for less than 6 months may activate the international roaming service by contacting Vodafone Ukraine sales and service center. For subscribers, who use Vodafone Ukraine services for more than 6 months and pay bills in time, have a sufficiently positive balance to activate this service by contacting the Customer service center at numbers:

  • 111  — free of charge from Vodafone Ukraine mobile in Ukraine;
  • 0800 400 111  — Vodafone Ukraine tariff and service consultation for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).

We advise You to add an additional amount to your account to prevent your number from being disconnected while traveling. Roaming rates are higher than local, so calculate the amount of money, accordingly to the planned amount of conversations and the duration of Your vacation.

You can cancel all of the conditional redirections, and also redirection to Voice mail, as if using conditional redirects and, in particular, redirects to Voice mail in roaming, when performing the technical conditions of the conditional redirection, there may be a double tariffication for the incoming call and for redirection - the outgoing call. You can also set up unconditional redirection of incoming calls to your phone in Ukraine during your travel. In this case, You will use Your phone only for outgoing calls. All incoming calls will be sent to the phone number for which You have requested an unconditional redirection.

While being in roaming, You can send and receive SMS, if the network You are registered in supports this service. Most of the roaming partners of the “VF Ukraine” PRJSC support SMS sending and receiving.


Account replenishment in roamings
open

It is free to check the status of an account in roaming in all countries and networks, as in Ukraine, dialing a combination *110*10#.

To replenish an account in roaming, it is possible by dialing a combination *100*secret code of replenishment# . You can buy replenishment vouchers only in Ukraine, so it's important to buy it in advance and take it with You.

Replenishing an account in roaming using Visa, Visa Electron and MasterCard payment cards of any bank of Ukraine is available at 

 www.vodafone.ua/pay or via the My Vodafone mobile application.

It is possible to ask Your relatives and friends, in any way available in Ukraine (transfer of funds from the account of another subscriber in Ukraine, replenishment through self-service terminals), purchase a replenishment voucher and inform You of the secret code of replenishment in SMS, to help You to replenish your account abroad.

How to avoid unexpected tariffication
open

1. Disconnect all kinds of redirections in Your phone:

USSDType of redirection
*#21#redirection of all incoming calls
*#61#call redirection if no response
*#62#redirection in case if the subscriber is unavailable
*#67#redirection if phone is busy


If You want to cancel all previously established redirections (conditional and unconditional), you must send the USSD request ##002#  or use the phone menu.

2. Disable data transfer on Your terminal (if You do not plan to use the Internet), since automatic updates for installed applications or synchronization with e-mail can be activated on your phone or smartphone, etc. Such updates will be tarifficated as if the Mobile Internet in roaming is using.

Roaming Mobile Internet features
open

Before starting a trip abroad, please check the following:

  • the activated International roaming service;
  • the activated Mobile Internet service;
  • the positive account balance;
  • the APN: internet access point entered in the mobile phone settings;
  • tariffs and Mobile Internet availability in the country visited.

Please note that the smartphone can auto-update the apps installed (for example, weather forecast, online games, etc.) and software without your permission. Kindly remind you that you will be charged at roaming rates applied in  the country you are visiting.

To avoid the roaming charges, the following can be deactivated in your smartphone:

  • automatic software/app update;
  • data transfer.

For information on how to do this, please visit the manufacturer’s website or see the user manual for your smartphone.

PrJSC "VF Ukraine" takes no responsibility for software installed on the user equipment by the manufacturer or directly by the user.

3G and 4G Mobile Internet
open

Thanks to the conclusion of contracts with operators operating in 3G/4G networks, PrJSC "VF Ukraine" customers are able to use the data transfer service at higher speeds, which will allow to get high-speed Mobile Internet access and download MP3 tracks, videos, books, games from websites significantly faster than using GPRS/EDGE with no extra charges.

Please note that the high-speed Internet consumes more data and hence, the payment for the used data volume will increase.

Before starting a trip abroad, please check the Mobile Internet availability in the country visited.

Kindly remind you that the data transfer deactivation is impossible in your smartphone while roaming. If you are not going to use the Mobile Internet, please change the network type to 3G in your smartphone settings and deactivate the data transfer on your device.

The Video Call service is not available for the PrJSC "VF Ukraine" customers

In which countries the usage mobile phones without a headset is forbidden?
open

In some countries, it is prohibited to use a mobile phone without the "Hands-Free" headset when driving.

A complete list of such countries:

Austria, Andorra, Azerbaijan, Bermudas, Belgium, Bulgaria, Bosnia and Herzegovina, United Kingdom, Hong Kong, Georgia, Greece, Denmark, Egypt, Italy, Israel, Cyprus, Latvia, Lebanon, Luxembourg, Malaysia, Poland, Portugal, South Africa, Russia, Singapore, Slovakia, Slovenia, France, Czech Republic, Switzerland, Estonia

Appreciate your safety and life! The "Hands-Free" headset lifts traffic safety, allowing You to keep track of the road and talk at the same time by phone.

When traveling abroad, remember that the fine for using a mobile phone without a "Hands-Free" headset when driving a car several times can exceed the cost of the "Hands-Free" headset.

Foreign guests of the PrJSC
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Outgoing call in Ukraine

You visit Ukraine, chose the network of "VF Ukraine" PRJSC, and would like to call a subscriber with a Ukrainian telephone number - dial the number in an international format (the tariffication corresponds to the local call in Ukraine):

+ < country code > < the area or network code of Ukraine without a prior zero > < phone number >. For example, to make a call to Odesa – Ukraine, dial: +380 482 ХХХ ХХХ , where:

  • + —a sign used in mobile GSM phones to change the international access code from any country GSM standard use;
  • 380 —the international code of Ukraine;
  • 482 —Odesa city code;
  • ХХХ ХХХ —Subscribers phone number.

About tariffs to roaming calls within Ukraine, please contact Your home operator.

Outgoing call outside Ukraine - an international call.

You came to Ukraine, chose the "VF Ukraine" PRJSC network, and would like to call to subscriber who is outside Ukraine - dial the number in the international format (the tariffication at the same time corresponds to an international call outside Ukraine).

+ < country code > < area/network code > < phone number >.
For example, to call to San-Francisco, dial: +1 415 ХХХ ХХ ХХ , where:

  • + —a sign used in mobile GSM phones for changing the international access code from any country;
  • 1 — code of USA;
  • 415 —code of San-Francisco;
  • ХХХ ХХ ХХ —subscribers phone number.
  • About tariffs to roaming calls outside Ukraine, please contact Your home operator.

We wish You a pleasant stay in Ukraine and in the "VF Ukraine" PRJSC network!

How to make a call to the subscriber’s service center from another country?
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To receive the phone mode consultation, use the number of consultation center
+380500400111 - the call is free of charge.

You can also contact the operator through the On-line service center.

Basic tariffs in roaming for one day

In countries of Zone 1 The United Kingdom
Greece
 Ireland
Spain
Italy
Malta
Netherlands
 Germany
 Poland
 Portugal
Russia
 Romania
Turkey
 Hungary
 France
 Chech
 

In countries of Zone 2 Albania
 Bulgaria
 Hong Kong
 Japan
 Norway
 Sweden
 UAE
 Uruguay
 Armenia
 Australia
 Austria
 Canada
 China
 Croatia
 Cyprus
 Denmark
 Egypt
 El Salvador
 Georgia
 

In other countries
All incoming calls
Outgoing calls to Vodafone Ukraine subscribers
3 UAH/min
10 UAH/min30 UAH/min
Outgoing calls to numbers of subscribers of other operators and city numbers of Ukraine
Outgoing calls to the country of stay
10 UAH/min30 UAH/min30 UAH/min
Outgoing calls within Zone 1 and Zone 2
10 UAH/min
between Zone 1 countries
50 UAH/min
between Zone 2 countries
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Outgoing calls to other contries
50 UAH/min50 UAH/min50 UAH/min



In more than
85 world's countries
In other countries
Mobile Internet
50 UAH for every 100 MB and unlim messaging in Viber, WhatsApp Skype
basic tariffs in roaming
SMS to all networks15 UAH for every 15 SMS1 UAH/unit


Countries to use Mobile Internet and SMS package in more than 85 world's countries:

Australia
Austria
Azerbaijan
Albania
Argentina
Armenia
Bulgaria
Belarus
Belgium
Brazil
Ватикан
Brunei Darussalam
Vatican
Czech
Croatia
Cambodia
Canada
China
Cyprus
Columbia
Chili
Estonia
Ecuador
Ghana
Guatemala
Georgia
Greece
Germany
Denmark
Dominican Republic
Hong Kong
Honduras
Hungary
Egypt
France
Finland
Israel
Italy
Ireland
Iceland
Indonesia
Japan
Kazakhstan
Kyrgyzstan
Latvia
Lithuania
Liechtenstein
Luxembourg
Macedonia
Moldova
Malta
Malaysia
Mexico
Montenegro
New Zealand
Netherlands
Norway
Nicaragua
Nigeria
Panama
Paraguay
Pakistan
Poland
Portugal
Peru
Puerto Rico
Philipines
Romania
Russia
Sri Lanka
Sweden
Switzerland
San Marino
Serbia
Singapore
Salvador
Slovakia
Spain (Canary Islands)
Slovenia
South Korea
South Africa
Thailand
Taiwan
Turkey
Tunis
USA (Hawaiian Islands)
United Kingdom
Uzbekistan
UAE
Uruguay


To subscribe MB in roaming – *600*11#

Basic tariffs in roaming in more than 85 world's countries operate in any network, in Hong Kong – in China Mobile network        

Packages of 100 МB Mobile Internet in roaming in more than 85 world's countries might be used within 20 packages per day.            
Update packages of Mobile Internet in roaming occure daily at 00:00 Kyiv time.

Unlim messaging is an opportunity to send unlim messages (text and pictures) in roaming in condition of withdrawal daily fee 50 UAH. 

Daily fee 50 UAH is withdrawn within first using per day any messenger: Viber, WhatsApp, Skype and/or Internet.

20 packages of 15 SMS are available per day, updating of package occure daily at 00:00 Kyiv time. The cost of SMS over package – 1 UAH/mess.        


Мandatory legal information

To successfully connect and disconnect services in roaming, you must first disconnect data services in your phone.

The speed of mobile Internet in roaming will be 8 Kbit/s after using over 2000 МB per day within using Internet in more than 85 world"s countries of basic Vodafone tariffs in roaming. Interval of calculation every Mobile Internet session within Mobile Internet service in roaming – 100 Kb. Every incomplete 100 Kb are calculated as complete. The use of packet subscriber MB additionally informed via SMS.

The price of calls is stated for the first second of every minute of call, including each successive second of specified minute within conversation. Call rates are charged per first second of each minute.
The tariffs are specified in UAH including VAT and Pension Fund tax, which is 7,5% of the services cost without VAT, as of 28.10.2019.
The minimum tariff validity period is – 30 days from the date of its introduction.

For the detailed information on tariffs, promotions, prices and terms of service please call:
111 — free for Vodafone Ukraine in Ukraine;
0800 400 111 — for the subscribers of other Ukrainian networks (free from any number in Ukraine).
PJSC «VF Ukraine», 01601, Kyiv, Leiptsyzka Street, 15, №1 in the Registry of telecom operators and providers.

+380 500 400 111  — support number of subscribers (free for mobile Vodafone Ukraine in roaming)

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