To successfully connect and disconnect services in roaming, you must first disconnect data services in your phone.

The speed of mobile Internet in roaming will be 8 Kbit/s after using over 2000 МB per day within using Internet in more than 85 world"s countries of basic Vodafone tariffs in roaming. Interval of calculation every Mobile Internet session within Mobile Internet service in roaming – 100 Kb. Every incomplete 100 Kb are calculated as complete. The use of packet subscriber MB additionally informed via SMS.

The price of calls is stated for the first second of every minute of call, including each successive second of specified minute within conversation. Call rates are charged per first second of each minute.
The tariffs are specified in UAH including VAT and Pension Fund tax, which is 7,5% of the services cost without VAT, as of 28.10.2019.
The minimum tariff validity period is – 30 days from the date of its introduction.

For the detailed information on tariffs, promotions, prices and terms of service please call:
111 — free for Vodafone Ukraine in Ukraine;
0800 400 111 — for the subscribers of other Ukrainian networks (free from any number in Ukraine).
PJSC «VF Ukraine», 01601, Kyiv, Leiptsyzka Street, 15, №1 in the Registry of telecom operators and providers.

In case you don't plan to use mobile internet while roaming, You may deactivate the service. Press *600*12# or in My Vodafone app (Services – Available services – Roaming – "Forbiddance of mobile internet in roaming" service).

If you want to use mobile internet in roaming after disconnecting, activate the service. Press *600*13# or in My Vodafone app (My services – "Forbiddance of mobile internet in roaming" service – Deactivate).

1. Disconnect all kinds of redirections in your phone:

If you want to cancel all previously established redirections (conditional and unconditional), you must send the USSD request ##002#  or use the phone menu.

2. Disable data transfer on Your terminal (if you do not plan to use the internet), since automatic updates for installed applications or synchronization with e–mail can be activated on your phone or smartphone, etc. Such updates will be tarifficated as if the internet in roaming is using.

All Vodafone Ukraine contract subscribers can use mobile communication services and mobile Internet abroad through international roaming service. To activate an international roaming service, you have to contact the Vodafone Ukraine sales and service center or call to Vodafone Ukraine Customer Service Center 111 (free of charge from Vodafone Mobile Ukraine in Ukraine).

To make outgoing calls in roaming you need to dial numbers in international format:
+< country code >< city or network code >< subscriber number > or 00 < country code >< city or network code >< subscriber number >..
For example: +380 44 240 0000, where:

• + or 00— buttons on the phone keypad;
• 380 — international code of Ukraine;
• 44 — long-distance city code of Kiev.

If you are a contract subscriber, make sure You have opened an international roaming service by dialing *110*51#  or by contacting the Сustomer service center (CSC).

A new contract subscriber, or a subscriber who uses Vodafone Ukraine services for less than 6 months may activate the international roaming service by contacting Vodafone Ukraine sales and service center. For subscribers, who use Vodafone Ukraine services for more than 6 months and pay bills in time, have a sufficiently positive balance to activate this service by contacting the Customer service center at numbers:

• 111  — free of charge from Vodafone Ukraine mobile in Ukraine;
• 0800 400 111  — Vodafone Ukraine tariff and service consultation for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).

We advise You to add an additional amount to your account to prevent your number from being disconnected while traveling. Roaming rates are higher than local, so calculate the amount of money, accordingly to the planned amount of conversations and the duration of Your vacation.

You can cancel all of the conditional redirections, and also redirection to Voice mail, as if using conditional redirects and, in particular, redirects to Voice mail in roaming, when performing the technical conditions of the conditional redirection, there may be a double tariffication for the incoming call and for redirection - the outgoing call. You can also set up unconditional redirection of incoming calls to your phone in Ukraine during your travel. In this case, You will use Your phone only for outgoing calls. All incoming calls will be sent to the phone number for which You have requested an unconditional redirection.

While being in roaming, You can send and receive SMS, if the network You are registered in supports this service. Most of the roaming partners of the “VF Ukraine” PRJSC support SMS sending and receiving.

It is free to check the status of an account in roaming in all countries and networks, as in Ukraine, dialing a combination *110*10#.

To replenish an account in roaming, it is possible by dialing a combination *100*secret code of replenishment# . You can buy replenishment vouchers only in Ukraine, so it's important to buy it in advance and take it with You.

Replenishing an account in roaming using Visa, Visa Electron and MasterCard payment cards of any bank of Ukraine is available at 

 www.vodafone.ua/pay or via the My Vodafone mobile application.

It is possible to ask Your relatives and friends, in any way available in Ukraine (transfer of funds from the account of another subscriber in Ukraine, replenishment through self-service terminals), purchase a replenishment voucher and inform You of the secret code of replenishment in SMS, to help You to replenish your account abroad.

Before starting a trip abroad, please check the following:

• the activated International roaming service;
• the activated Mobile Internet service;
• the positive account balance;
• the APN: internet access point entered in the mobile phone settings;
• tariffs and Mobile Internet availability in the country visited.

Please note that the smartphone can auto-update the apps installed (for example, weather forecast, online games, etc.) and software without your permission. Kindly remind you that you will be charged at roaming rates applied in  the country you are visiting.

To avoid the roaming charges, the following can be deactivated in your smartphone:

• automatic software/app update;
• data transfer.

For information on how to do this, please visit the manufacturer’s website or see the user manual for your smartphone.

PrJSC "VF Ukraine" takes no responsibility for software installed on the user equipment by the manufacturer or directly by the user.

Thanks to the conclusion of contracts with operators operating in 3G/4G networks, PrJSC "VF Ukraine" customers are able to use the data transfer service at higher speeds, which will allow to get high-speed Mobile Internet access and download MP3 tracks, videos, books, games from websites significantly faster than using GPRS/EDGE with no extra charges.

Please note that the high-speed Internet consumes more data and hence, the payment for the used data volume will increase.

Before starting a trip abroad, please check the Mobile Internet availability in the country visited.

Kindly remind you that the data transfer deactivation is impossible in your smartphone while roaming. If you are not going to use the Mobile Internet, please change the network type to 3G in your smartphone settings and deactivate the data transfer on your device.

The Video Call service is not available for the PrJSC "VF Ukraine" customers

In some countries, it is prohibited to use a mobile phone without the "Hands-Free" headset when driving.

A complete list of such countries:

Austria, Andorra, Azerbaijan, Bermudas, Belgium, Bulgaria, Bosnia and Herzegovina, United Kingdom, Hong Kong, Georgia, Greece, Denmark, Egypt, Italy, Israel, Cyprus, Latvia, Lebanon, Luxembourg, Malaysia, Poland, Portugal, South Africa, Russia, Singapore, Slovakia, Slovenia, France, Czech Republic, Switzerland, Estonia

Appreciate your safety and life! The "Hands-Free" headset lifts traffic safety, allowing You to keep track of the road and talk at the same time by phone.

When traveling abroad, remember that the fine for using a mobile phone without a "Hands-Free" headset when driving a car several times can exceed the cost of the "Hands-Free" headset.

Outgoing call in Ukraine

You visit Ukraine, chose the network of "VF Ukraine" PRJSC, and would like to call a subscriber with a Ukrainian telephone number - dial the number in an international format (the tariffication corresponds to the local call in Ukraine):

+ < country code > < the area or network code of Ukraine without a prior zero > < phone number >. For example, to make a call to Odesa – Ukraine, dial: +380 482 ХХХ ХХХ , where:

• + —a sign used in mobile GSM phones to change the international access code from any country GSM standard use;
• 380 —the international code of Ukraine;
• 482 —Odesa city code;
• ХХХ ХХХ —Subscribers phone number.

About tariffs to roaming calls within Ukraine, please contact Your home operator.

Outgoing call outside Ukraine - an international call.

You came to Ukraine, chose the "VF Ukraine" PRJSC network, and would like to call to subscriber who is outside Ukraine - dial the number in the international format (the tariffication at the same time corresponds to an international call outside Ukraine).

+ < country code > < area/network code > < phone number >.
For example, to call to San-Francisco, dial: +1 415 ХХХ ХХ ХХ , where:

• + —a sign used in mobile GSM phones for changing the international access code from any country;
• 1 — code of USA;
• 415 —code of San-Francisco;
• ХХХ ХХ ХХ —subscribers phone number.
• About tariffs to roaming calls outside Ukraine, please contact Your home operator.

We wish You a pleasant stay in Ukraine and in the "VF Ukraine" PRJSC network!

To receive the phone mode consultation, use the number of consultation center
+380500400111 - the call is free of charge.

You can also contact the operator through the On-line service center.