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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

The price is valid under the terms of the «HOT» promotion during the first 6 months from the moment of switching to the Vodafone network.

Starting from the 7th month, you will have standard terms and cost rates.

Basic tariff conditions

  • Unlimited calls to Vodafone numbers in Ukraine
  • Unlimited GB of Internet in Ukraine, 13 GB of which are active in 28 roaming countries
  • Unlimited traffic for 30 applications in Ukraine
  • 1600 minutes for calls in Ukraine and in 28 roaming countries (all incoming and outgoing calls to Ukraine and the country of residence where the tariff applies).

Once 100 GB has been used, the mobile Internet speed will be up to 1.5 Mbps.

13 GB of roaming data will be consumed from the available gigabytes in accordance with the Fair Use Policy for Unlimited Data in Vodafone FLEXX Tariff Plans.

Once 30 GB of data has been used across the listed apps and services, the Internet speed for those apps/services will be limited to up to 1.5 Mbps until the 4-week service package is reactivated.


YouTube Premium for Free

Action

Upon activation of the YouTube Premium 2 Month Free Trial, you will get the following:

2 months of free access to YouTube Premium subscription (including YouTube Music Premium).

More details

To participate in the YouTube Premium 2 Month Free Trial Promotion, you need to:

  • be a Vodafone network customer;
  • be a promotion tariff customer;
  • have a paid package of services according to your tariff;
  • dial the activation combination *313#
  • receive further instructions for activation via SMS.

According to the YouTube global policy, a free subscription to YouTube Premium can only be obtained in all countries by a customer with no active, or previously issued paid or free subscription (including a family subscription) to YouTube, YouTube Music or Google Play Music.Promotion period: from 01.04.2025 to 31.03.2026.

Get more details on the promotion rules

«HOT» Promotion

Action

More about the conditions

The Flexx TOP tariff plan includes the HOT promotion when switching to Vodafone

Promo price

When switching to Vodafone, the first six service packages are available at UAH 350/4 weeks (starting from the seventh package, the standard price of UAH 500/4 weeks will apply).

Promo package benefits

Under the terms of the promotion, the tariff plan includes:

  • 1600 min for off-net calls in Ukraine and in roaming across 28 countries
  • Unlimited data within Ukraine (including 13 GB for use in roaming across 28 countries)
  • Unlimited on-net calls

The promo package benefits apply during the entire promotion period, from July 2, 2025 to December 31, 2025.

Learn more about the terms and conditions.

Roaming like at home in 28 countries

More about the conditions

Within the basic tariff terms, GB and minutes are included, which can be used for communication in 27 EU countries and Moldova.  

You will receive:

  • 1600 minutes for communication in roaming or in Ukraine to the numbers of other operators;
  • 13 GB of Internet in roaming (which can be used in Ukraine as well).

If there are not enough services within the package for 4 weeks, the following tariff will apply:

  • Internet UAH 20/300 MB (20 packages per day);
  • Calls UAH 3/min.

28 countries where the tariff conditions apply:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

The cost of services if the 4-week package ends earlier:

Internet

In Ukraine, mobile Internet speed will be limited to 1.5 Mbps, and in roaming in 28 countries - 20 UAH for every 300 MB/day (20 packages per day).

Calls and SMS
  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited calls in the middle of the network - free of charge;
  • SMS within Ukraine and roaming (28 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad
  • Calls abroad:
    – 25 UAH/day for every 15 min when making an outgoing call to one of 16 countries.
    To check the rest of the minutes for calls abroad – *101*5#
    To order «Unlimited abroad» service for free calls to 3 subscriber numbers subscribers of Poland (T-Mobile/Heyah).
    – The cost of calls abroad after minutes or to other countries – www.vodafone.ua/abroad-bazovi
  • SMS abroad – 6 UAH/unit.

Unlimited traffic to your favorite apps

Traffic for 30 applications for use in Ukraine

Messengers and video calls:
FaceTime, Google Meet (calls), Microsoft Teams (calls), Viber, WeChat, WhatsApp, Zoom, Facebook Messenger (text messages), iMessage (text messages), Google Chat.
Social networks:
Facebook, Instagram, Likee, LinkedIn, Pinterest, Reddit, Snapchat, X, BeReal, Threads.
And others:
Coursera, Duolingo, Canva, Google Classroom, All-Ukrainian Online School, Diya, My Vodafone, Vodafone TV, Chat GPT, Vodafone Market.

Learn more in the Fair Use Policy for Unlimited Data on Apps and Services in FLEXX Tariff Plans.

If the tariff plan is not paid for 4 weeks, the following terms apply in Ukraine and roaming

The Internet in Ukraine and in roaming (a mandatory payment)

Mandatory daily payment is UAH 20, for which you get 300 MB of Internet.

MB can be used both in Ukraine and in roaming in 27 EU countries and Moldova.

With further use, every next 300 MB will be provided for UAH 20 (total of 20 packages per day).

List of 28 countries of operation:

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

Calls and SMS

In Ukraine:

  • Calls to other networks in Ukraine - UAH 3/min.;
  • Calls in 27 EU countries and Moldova - UAH 3/min.;
  • Unlimited Vodafone on-net calls in Ukraine – UAH 15/day;
  • SMS within Ukraine and roaming (28 countries) - UAH 3/10 units. (20 packages per day), then - UAH 1/unit.

Check the balance of SMS packages in the My Vodafone app

Abroad:

To check the rest of the minutes for calls abroad – *101*5#

It is recommended to top up the account for the amount of the subscription fee, then activate the package for 4 weeks in one of the following ways:

Dial and wait for SMS*101*444#
Use appMy Vodafone

To activate services package for month correctly, you must complete all previously started internet sessions or switch your mobile phone off and on.

Terms of use of daily services

If there sufficient amount of money on the account, the 4 week package fee is charged automatically. It happens after 28 days from the date when the package was connected (from 00:00 to 8:00).
For example, if the service package was connected on the 25th, the payment will be withdrawn on the 23th of the following month. As soon as the service package is charged, you will receive an SMS (after 8:00).
Important information: until you receive an SMS about service package activation, you will have a daily rate, ie calls, SMS and the Internet will be paid.
If on an account does not enough money to pay for 4 week package service, then there is an automatically will be available daily rates with obligatory payment.
In the future, every day, the system will check the status of your account and, as soon as there is a sufficient amount, will connect a monthly service package.
Important information: the date of the next package payment will be connected to new date when the 4 weeks service package was activated. To check, dial *101*4# 

Flexx TOP

Prepaid

Applications
icon

GB

Internet
icon

GB

Across Ukraine

1600 min

On the network
icon

min

Standard cost
350 UAH for 4 weeks
12,5 UAH/day Estimated cost of the tariff per day. Calculation method
350 UAH for 4 weeks
Go

Download the
My Vodafone

app

зображення додатку Vodafone


QR-codeDownload My Vodafone
  • Check the balance of GB, minutes and SMS
  • Top up your account on time and without commission
  • Manage numbers loved ones
  • Exchange bonuses for useful services
  • Choose a tariff that is convenient for you
  • View personal offers
  • Contact your smart assistant TOBI

I want to go to this tariff

1

Click on "Change Tariff"

or dial *555*21#

The basic cost of the transition is UAH 350 and a package of services for 4 weeks is immediately available.


For Flexx GO customers who purchased a starter package for UAH 320 in the first 7 days from the moment of number activation, there is a special offer when switching to Flexx TOP: the cost of switching is UAH 30.

The offer is available only by dialing *555*21#

2

Wait for the SMS about the tariff change and charging of the service package

Please reboot the phone for correct connection and charging of the service package.

Сhanges while migration:

  • the loyalty program and all accumulated bonuses are saved;
  • all connected services are disabled except subscription services;
  • funds on the additional account are not saved.



FAQ

List of 28 countries, where the tariff conditions apply:
open

Austria, Belgium, Bulgaria, Cyprus, Greece, Denmark, Estonia, Ireland, Spain, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Hungary, Finland, France, Croatia, Czech Republic, Sweden.

List of 16 world's countries
open

Minutes are available for mobile and fix numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)
General information
open

Starting from July 2, 2025, the prepaid customers will get a special price for the first six service packages from the date of the number porting to the Vodafone network in particular Flexx TOP - UAH 350/4 weeks (a 30% discount). From the seventh service package onward, the standard price per 4-week package will apply.

Internet gigabytes included in the tariff plan are available for use in 2G, 3G, and 4G networks, subject to technical availability and coverage. Once 100 GB has been used, the mobile Internet speed will be up to 1.5 Mbps.

13 GB of roaming data will be consumed from the available high-speed gigabytes in accordance with the Fair Use Policy for Unlimited Data in Vodafone FLEXX Tariff Plans. Once 30 GB of data has been used across the apps and services with unlimited traffic under the tariff plan, the Internet speed for these apps/services will be up to 1.5 Mbps until the 4-week service package is reactivated.

In accordance with Ukrainian legislation, we do not provide mobile Internet access to the following services: Mail.ru (www.mail.ru), VKontakte (www.vk.com), and Odnoklassniki (www.ok.ru), as well as to the other certain online resources.

The full list can be found in the relevant Presidential Decree published on the official government portal.

The tariff prices, services and promotions are available within the territory of Ukraine, provided there is the operator’s network coverage, excluding the areas where the state authorities are temporarily unable to exercise their powers or do so only partially. Information about services and prices is provided in Ukrainian hryvnias, including VAT and the Pension Fund levy of 7.5% of the service cost excluding VAT, as of 02.07.2025.

The tariff plan provides unlimited on-net calls in Ukraine.

For more detailed information on the tariff plans, promotions, cost and terms of service, please call

111 - free of charge from a Vodafone Ukraine mobile number in Ukraine;

0800 400 111 - for subscribers of other Ukrainian mobile operators (free of charge from any number in Ukraine).

PrJSC “VF Ukraine”, 15 Leiptsyzka St., Kyiv, 01601, is included in the Register of Electronic Communication Network and Service Providers.