Voicemail Guide

After connecting the service, forwarding to voicemail will take place if your phone is switched off or you are out of network coverage.

In addition, you can set up call forwarding if your number is busy or when you do not answer. To do this, set up call forwarding to +38 050 120 00 00  according to the instructions for setting up call forwarding.

The initial settings that you can easily change by going to the 3 voice menu item are as follows:

• the language of communication is Ukrainian.

To listen to messages from your voice box, you must:
Within Ukraine:

• dial +380501200000  or 284  and use the corresponding menu item.

Beyond Ukraine:

• dial +380501200000  while roaming (paid call).

Note! Subscribers who are in roaming, in the presence of conditional call divert to Voice Mail, will pay dual rate – for incoming call in roaming + for call divert, that is, an outgoing call to Ukraine.

In order to avoid unnecessary expenses, while in Ukraine, turn off the "Voicemail" service by dialing *283*0# or send SMS with 0 to 283, or in My Vodafone app (Services - Available services - Useful services - "Voicemail" - Deactivate).

If your mobile phone is switched off or you cannot answer the call, the call will be switched to voicemail.

The caller will hear auto answer “The subscriber is unavailable. Please call again later or leave a voice message after the beep sound” after which the beep will sound and the message will be recorded.

If the caller does not drop the call within 7 seconds of switching to voicemail, he will have a connection to voicemail, which will be charged for him as a regular call according to his tariff plan.

You will learn about the receipt of a new voice message by SMS, which indicates the date, time, phone number of the person who left it.

When calls from abroad and in some other cases the phone number of the one who left you a voice message cannot be identified or detected incorrectly.

The Voicemail message is saved for 24 hours.

The Voicemail box can be kept at the same time no more:

• 5 messages

Maximum length of one message:

• 120 seconds

Subscribers to Vodafone Ukraine you can leave a message to another user of the services “Mail” (only Vodafone subscriber) by entering a formula 284 and the number in international format (for example, 284380501234567). Upon completion of recording a voice message, you need required’sure to press the hash (#sign). Thus, You can easily and quickly leave a voice message without having to make additional calls.

By using the Voicemail service, the subscriber shall give consent to processing of his/her personal data as well as data and/or transfer of such data to third parties (including the use of cloud storage) for the purposes of provision and receipt of electronic communication and information services, as well as for marketing purposes. The subscriber shall additionally confirm that he/she has been informed about the entry into the Operator’s personal data bases and the rights defined by the Law of Ukraine “On Personal Data Protection” and the Law of Ukraine “On Electronic Communications”, the purpose of data collection and the persons to whom such data is transferred. The operator has the right to process such data both independently and by assigning it to the administrator of the personal data base, third parties.