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We have collected for you the answers to all relevant questions in the "Support" section.

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Prepaid

Prepaid

Contract

Contract


Step 1

Buy a special starter pack: on the website with free delivery to any Nova Poshta or Ukrposhta branch or at the nearest points of sale.


Step 2

Call 222 (toll-free from any Vodafone Ukraine number) or 0 800 400 222 (toll-free from all networks in Ukraine) and provide the necessary information
to replace the active SIM card
to restore the SIM card


Step 3

Continue to use your number, tariff and services activated

Replacement of the current active SIM card with a new 4G SIM card
open

Step 1

Buy a special starter pack for SIM card recovery and replacement:
on our website with free delivery. Get your order at Nova Poshta or Ukrposhta branch. You just pay the cost of the starter pack priced at 25 UAH and the delivery is free.
You can also buy the starter pack at the points of sale near your house.

Step 2

After getting your starter kit, to restore and replace the SIM card:

  • call from your mobile number at a special dedicated communication line 222 (toll-free from any Vodafone Ukraine number);
  • provide the operator with a serial number of your new SIM card (numbers indicated on the new starter kit or on the plastic holder under the barcode).

The number will be immediately ported to the new SIM card.

Step 3

Insert a SIM card into the device to use your number successfully.

Note:

  • the current account status, tariff plan and all activated services at the time of SIM card replacement will be transferred to a new SIM card;
  • contacts in the address book saved on the previous SIM card are not restored;
  • to save the contacts, we recommend you to transfer the contacts from your SIM card to your device before their replacement. If necessary, please refer to the manufacturer’s manual for your device.

You can also replace the SIM card at the nearest Vodafone store

SIM card recovery (in case of its loss or failure)
open

Step 1

Buy a special starter pack for SIM card recovery and replacement:
on our website with free delivery. Get your order at Nova Poshta or Ukrposhta branch. You just pay the cost of the starter pack priced at 25 UAH and the delivery is free.
You can also buy the starter pack at the points of sale near your house.

Step 2

After getting your starter kit to restore and replace the SIM card:

  • 222 (toll-free from any Vodafone Ukraine number) or
  • 0 800 400 222 (toll-free from all networks in Ukraine)

after that:

  • indicate the number you want to restore;
  • provide the operator with an answer to one of the following questions:
    – PUK code (8 digits indicated on the plastic holder of the previous SIM card);
    – IMEI number of the device with the old SIM card;
    – the two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);
  • provide the operator with a serial number of your new SIM card (numbers indicated on the new starter kit or on the plastic holder under the barcode).

Pay attention!
In case of unsuccessful identification, in order to replace the SIM card, visit the store with an identity document and register your mobile number


Step 3

Insert a SIM card into the device to use your number successfully.
Pay attention!
The number will be transferred to the new SIM card within 60 minutes.

Note:

  • the current account status, tariff plan and all activated services at the time of SIM card replacement will be transferred to a new USIM card;
  • contacts in the address book saved on the previous SIM card are not restored;
  • to save the contacts, we recommend you to backup your address book. If necessary, please refer to the manufacturer’s manual for your device.

You can also replace the SIM card at the nearest Vodafone store

Immediate SIM card blocking
open

To block your SIM card, it is necessary to submit an application.

To do this, call:

  • 222 (toll-free from any Vodafone Ukraine number) or
  • 0 800 400 222 (toll-free from all networks in Ukraine)

To confirm that you are the number holder, please answer one of the following questions:

  • PUK code (8 digits indicated on the plastic holder of the previous SIM card) or
  • the two numbers you have most frequently called or sent messages to within the last 30 days (except for short numbers and numbers starting from 0800/900…);

After completing the application, you can replace the SIM card at your convenience in 3 easy steps

SIM card replacement for registered PrP subscribers
open

Step 1

Visit the store with the original document of the mobile number registration.

Step 2

Shop a starter kit for SIM card recovery and replacement.

Step 3

To replace the current active SIM card with a new 4G SIM card, please provide a verification code sent via SMS. The number will be ported to the new SIM card immediately.

To restore the SIM card (in case of loss or failure), please provide the employee with the original document of the mobile number registration to pass the identification. The number will be ported to the new SIM card within 60 minutes.

Individuals
open

To receive the new SIM-card in micro and nano-USIM format, that supports 4G, appeal to the nearest Vodafone store with your passport.

Legal entities
open

To receive the new SIM-card in micro – and nano-USIM format, that supports 4G:

  • contact the contact person of your company;
  • appeal to the nearest Vodafone store (a link to the list) with a power of attorney on your company's letterhead and with the passport.
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