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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

Your request has been sent successfully

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Discounts up to 50%

When switching, you get a discount on the tariff for 6 or 12 months

Stay in contact

Your number will not change, authorization in the services will be preserved

You are using a convenient application

My Vodafone: manage your account, expenses and services independently and easily

Prepayment or contract?

Tariffs are indicated already with discounts when switching to Vodafone

Subscription

Contract

Turbo with TurboBezlim promo

270 UAH/4 weeks

100 UAH/4 weeksThe discounted price is valid for 6 months from the date of switching to the Vodafone network. Starting from the 7th month, the standard price of 270 UAH/4 weeks will apply.

3,3 UAH/day Estimated cost of the tariff per day. Calculation method

UNLIM GB

ncludes 5 GB in roaming

400+400 min

for conversations

UNLIM

in Vodafone network

Joice Start

270 UAH/4 weeks

120 UAH/4 weeksThe discounted price is valid for 6 months from the moment of switching to the Vodafone network. Starting from the 7th month, the standard price will apply - UAH 270/4 weeks.

4,0 UAH/day Estimated cost of the tariff per day. Calculation method

20+20 GB

internet

UNLIM

for 45 apps

500+500 min

for conversations

UNLIM

in Vodafone network

Joice Max

450 UAH/4 weeks

180 UAH/4 weeksThe discounted price is valid for 6 months from the moment of switching to the Vodafone network. Starting from the 7th month, the standard price will apply - UAH 450/4 weeks.

6,0 UAH/day Estimated cost of the tariff per day. Calculation method

40+40 GB

internet

UNLIM

for 45 apps

700+700 min

for conversations

UNLIM

in Vodafone network

Joice Pro

330 UAH/4 weeks

160 UAH/4 weeksThe discounted price is valid for 6 months from the moment of switching to the Vodafone network. Starting from the 7th month, the standard price will apply - UAH 330/4 weeks.

5,3 UAH/day Estimated cost of the tariff per day. Calculation method

30+30 GB

internet

UNLIM

for 45 apps

600+600 min

for conversations

UNLIM

in Vodafone network


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Vodafone
Red Turbo

150 UAH/month

UAH 100/monthThe price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 150 UAH/month

UAH 3.3/day Approximate cost of the tariff per day. During the first 12 months from the moment of number transfer.

Unlimited

of internet

1 000 min

to all Ukrainian networks

Unlimited

network Vodafone Ukraine

15 min for 25 UAH

in 16 countries (Poland, Germany, Czech Republic and other countries)

0,50 UAH/SMS

on the mobile network of Ukraine

Vodafone
Red Start

190 UAH/month

UAH 120/monthThe price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 190 UAH/month

4,0 UAH/day Approximate cost of the tariff per day. During the first 12 months from the moment of number transfer.

20 GB

of internet +
Online PASS

200 min

to other networks of Ukraine

Unlimited

network Vodafone Ukraine

15 min for 25 UAH

in 16 countries (Poland, Germany, Czech Republic and other countries)

200 SMS

to all networks in Ukraine

Vodafone
Red Pro

260 UAH/month

160 UAH/monthThe price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 260 UAH/month

5,3 UAH/day Estimated cost of the tariff per day. During the first 12 months from the date of number porting

40 GB

of internet +
Online PASS & Social PASS

350 min

to other networks of Ukraine

Unlimited

network Vodafone Ukraine

50 min

in 16 countries (Poland, Germany, Czech Republic and other countries)

250 SMS

to all networks in Ukraine

Vodafone
Red Max

330 UAH/month

180 UAH/monthThe price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 330 UAH/month

6,0 UAH/day Estimated cost of the tariff per day. During the first 12 months from the date of number porting

60 GB

internet +
Online, Social & Video PASS

500 min

to other networks of Ukraine

Unlimited

network Vodafone Ukraine

75 min

in 16 countries (Poland, Germany, Czech Republic and other countries)

6 UAH/SMS

abroad

400 SMS

to all networks in Ukraine

Vodafone
Red Unlim Plus

400 UAH/month

200 UAH/monthThe price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 400 UAH/month

6,7 UAH/day Estimated cost of the tariff per day. During the first 12 months from the date of number porting

Unlimited

internet

600 min

to other networks of Ukraine

Unlimited

network Vodafone Ukraine

100 min

in 16 countries (Poland, Germany, Czech Republic and other countries)

6 UAH/SMS

abroad

500 SMS

to all networks in Ukraine

Vodafone
Red Unlim Max

500 UAH/month

250 UAH/monthThe price with a discount is valid for the first 12 months from the moment of switching to the Vodafone network. Starting from the 13th month, you will have the standard price, which is 500 UAH/month

8,3 UAH/day Estimated cost of the tariff per day. During the first 12 months from the date of number porting

Unlimited

internet

800 min

to other networks of Ukraine

Unlimited

network Vodafone Ukraine

150 min

in 16 countries (Poland, Germany, Czech Republic and other countries)

6 UAH/SMS

abroad

700 SMS

to all networks in Ukraine

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What is number porting?

The number porting service (MNP) allows you to keep your number when switching to another operator. NUMBER WILL NOT CHANGE at all, even the code at the beginning of the number like 063, 096, 067 will remain the same. This is very convenient, because after changing the operator, it will not be necessary to notify everyone of the new number.

🤔


What do you need to do to port your number to Vodafone?



Submit an application

Online it takes up to 10 minutes

Buy a SIM/eSIM

Requires a new Vodafone card

Install SIM/eSIM

The number will be transferred automatically

Let's explain in more detail

Application submission + identification

You can apply online in minutes or at a Vodafone store. When submitting an application, you will need to pass identification - confirm that you are the owner of the number.

If online: confirm identity with Bank ID or EDS, if in store: present passport.

Buying a new SIM/eSIM

When you switch to Vodafone, your number will stay with you, but the SIM card will need to be replaced.

  1. Buy a new SIM or eSIM: with a subscription tariff, you can buy online or in a Vodafone store, with a contract tariff - only in the store. Do not activate the new SIM before starting the number porting.
  2. Call 0800 400 400 from the old SIM and give us the information about the new SIM.
Installing a new SIM/eSIM

We will notify you via SMS about the start of the transfer process. You will need to insert a new SIM from Vodafone into the phone, if it is an eSIM - add it to the phone. Then, within 3 hours, your number will be activated already on the new SIM/eSIM, and deactivated on the old one.

Don't wait for tomorrow -
switch to Vodafone today!



FAQ

How much does it cost to transfer a number?
open

Mobile Number Portability service is free. You pay only the cost of the selected starter package or the price of the discounted tariff if you purchase the "MNP" starter package for UAH 1.

How long does the whole number porting process take?
open

Technically, the transfer lasts about 3 hours - this is the period of time when your number "moves" from the old SIM to the new one.
You can choose the transfer date in the store, it must be within 30 days from the date of application. 
It will not be possible to transfer the number today, because more than 8 working hours must pass from the moment of submitting your application.

How often can you change operator?
open

Not earlier than 30 days after the last transfer.

How can I apply for a transfer?
open

You can apply for number transfer in several ways:

  • on this page of the site - click on the button "Submit an application"
  • in one of the Vodafone shops.
How do people calling me know that my number has been transferred?
open

How to know if the number you’re dialing has been transferred?

If you have transferred your number to Vodafone, callers from other operators will hear a special tone—a beep—when calling you.
The beep is a short sound that informs the caller that the number is now in another network, and the call cost may differ.
If you’re calling a transferred number in another network, you will also hear the beep. However, if the call is within the Vodafone network, there won’t be a beep because the call cost remains the same.

Will there be a beep in roaming?

  • International roaming: Whether you hear the beep depends on the settings of the network operator you are using.
  • National roaming: The beep will not play.

Can the beep be turned off?

If you don't want to hear the beep when calling transferred numbers, you can activate a free service called "Voice Notification Block for Calls to Transferred Numbers":

The beep sound is mandatory for all operators as required by the regulator.

Can I cancel a transfer request?
open

You can cancel the application before the transfer process has started. Cancellation methods:

1) call the hotline 0800 400 111

2) visit Vodafone shop

Also, the application will be automatically canceled if within 30 days from the moment of its submission you do not informed us of the data of the new SIM for transfer (did not call the number 0800 400 400 or visit the store).

Why can a transfer request be rejected?
open
  • The mobile number is not registered, but the application is submitted as if by a registered user.
  • The number is registered, but the application is submitted as if by an anonymous user.
  • The indicated mobile number is registered to another person.
  • The mobile number porting application contains incomplete or false information.
  • The mobile number is blocked (no communication services are provided by the current operator).
  • The mobile number porting application has been already submitted.
  • Less than 30 calendar days have passed since the last mobile number porting.
  • The service provision to the indicated mobile number may be terminated for reasons stipulated by the legislation of Ukraine (fraud, etc.).
  • If your current mobile operator has unreasonably refused to port your mobile number, you can file a complaint against your mobile operator with the regulatory authority, the National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and Provision of Postal Services.

You can file a complaint in the following way: write a letter of complaint to the e-mail of the National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and Provision of Postal Services - e_zvernen@nkrzi.gov.ua

Or write a letter and send it to the postal address of the National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and Provision of Postal Services - 3 Solomianska St., Kyiv, 03110.


What does number registration mean?
open

Number registration is linking a mobile number to the passport data of its owner.

Is it necessary to register the number?
open

Yes. To transfer a number to the Vodafone network, customers who are not registered with the current operator must register their number with their passport data.

How do I know if my number is registered?
open

This information can be provided by your current operator:

Lifecell: 5433 (free in the lifecell network) or 0800 205 433

Kyivstar : 466 (free on the Kyivstar network), or 0800 300 466

What is identification?
open

Identification is a confirmation of identity. It is needed to transfer the number to Vodafone.
You can pass identification simply when submitting an application.
When submitting an application online: you confirm your identity usingBank ID (your bank details) or ESP (electronic digital signature). If you apply in a store, you will need to provide your passport to the employee.

How to understand that the number has already been transferred?
open

To check the status of your application to port your number to the Vodafone network, click on the "Check application status" button.

At all stages of porting your number to the Vodafone network, you will receive SMS messages.
Coming soon porting of your number will begin, you will receive the following SMS message:
1. We are happy to inform you that the number porting process has already started! Please insert your Vodafone SIM card into your phone. During the process, there may be no connection for up to 3 hours. We will send you an SMS to the new SIM card as soon as the number transfer is complete. Best regards, Vodafone.
Once your number has been ported to your new SIM card, you will receive the following SMS from Vodafone:
2. Your number has been ported successfully. Thank you for choosing Vodafone.

Why do you need a new SIM card?
open

A new SIM card is required to transfer your number to it. The old SIM card of the previous operator will be deactivated after transferring the number to another operator.

Where to buy a new SIM card?
open

A new SIM/eSIM can be obtained in one of the following ways:

  • buy a starter package in a Vodafone store;
  • get it in the store for UAH 1 after confirming the transfer request;
  • buy in online store.


Important! Do not insert a Vodafone SIM card into the device until the number porting has started.

How do I know if my phone supports eSIM?
open

List of devices supporting eSIM

Apple:

iPhone 11/12/13/14/15/XR/XS
iPhone 11 Pro/12 Pro/13 Pro/14 Pro/15 Pro
iPhone 11 Pro Max/12 Pro Max/13 Pro Max/14 Pro Max/15 Pro Max
iPhone 14/15 Plus
iPhone XS Max
iPhone 12 mini/13 mini
iPhone SE 2/SE 3 (2022)
iPad mini – 5, 6 generation
iPad – 7, 8, 9 generation
iPad Air – 3, 4, 5 generation
iPad Pro 11” – 1, 2, 3 generation
iPad Pro 12.9” – 3, 4, 5 generation


Google:

< p>Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL
Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 5a
Pixel 5
Pixel 6, Pixel 6 Pro, Pixel 6a
Pixel 7, Pixel 7 Pro, Pixel 7a
Pixel 8, Pixel 8 Pro
Pixel Fold


Samsung:

Galaxy S24, Galaxy S24 Plus, Galaxy S24 Ultra
Galaxy S23, Galaxy S23 Plus, Galaxy S23 Ultra, Galaxy S23 FE
Galaxy S22, Galaxy S22 Plus, Galaxy S22 Ultra
Galaxy S21, Galaxy S21 Plus, Galaxy S21 Ultra
Galaxy S20, Galaxy S20 Plus, Galaxy S20 Ultra
Galaxy Note 20/Note 20 Ultra
Galaxy Fold, Galaxy Z Fold 2, Galaxy Z Fold 3, Galaxy Fold4, Galaxy Fold5 Galaxy Z Flip, Galaxy Z Flip 3, Galaxy Flip4, Galaxy Flip5


Motorola:

Razr, Razr 5G, Razr 40, Razr 40 Ultra
Edge 40 Pro, Edge 40 Neo G54


Huawei:

P40, P40 Pro
Mate 40, Mate 40 Pro
Mate Xs


Xiaomi:

12T, Pro
13, 13 Pro, 13T, 13T Pro,13 Lite
14 , 14 Pro (Global Versions)
Redmi Note 13 Pro 5G
Redmi Note 13 Pro+ 5G


Others:

Microsoft Surface
Nokia G60


It is currently impossible to install eSIM in smart watches.

We guarantee the correct operation of eSIM only on certified in Ukraine devices.

What rates are available for ported numbers?
open

You can choose a prepaid or contract tariff plan.

How to choose a prepaid tariff plan

After submitting a mobile number porting application, wait for an SMS that the mobile number porting has been approved and choose the porting method:

1. At the Vodafone store:

Inform us that you have applied for a mobile number porting.

Select the starter package with the prepaid tariff plan to be ported to. Have your number ported by a specialist. 

Or buy the MNP starter package for UAH 1 (which will be credited to your mobile account), port your number with a specialist, choose a tariff plan and pay the discounted price specified in the Discounted Tariff Plans section.

2. Do it yourself:

Buy a starter package with a desired tariff plan at any point of sale.

Note: do not insert a Vodafone SIM card into your device until the mobile number porting process starts. Follow the instructions in the SMS.

Call 0 800 400 400 (toll free within Ukraine) from the mobile number you want to port and dictate the mobile number indicated on the starter package purchased.

After the number is ported and the new SIM is activated, a discount for the selected tariff plan will apply.

The indicated tariff prices are valid for the first 6 months of use, after that the standard tariff conditions will apply.

Please note that the mobile number portability is available only in Ukraine.

How to choose a contract tariff plan

Contract tariff plan can be activated only at a Vodafone store.

You can get acquainted with the tariff plans when applying on the website in the Discounted Tariff Plans section or when signing a contract at a Vodafone store.

After submitting the application online, wait for an SMS that the number porting has been approved and then visit our store.

To sign the contract, you will need to have your original passport, ID card or digital ID card in the Diia app.

The indicated tariff prices are valid for the first 12 months of use, after that the standard tariff conditions will apply. The discounted tariff plan specified in the Discounted Tariff Plans section will be available from the 2nd month of use, and the cost of the first month is included in the price of the selected starter package.

Please note that the mobile number portability is available only in Ukraine.

Will it be possible to switch to another tariff later?
open

Yes. When you become a Vodafone customer, you can change your tariff to any available one.

Additional useful information
open

The change of the mobile operator does not affect the provision of services linked to your mobile number (bank cards, loyalty cards, identification and authorisation on websites, e-mail client, messengers, etc.).

After porting the mobile number to the Vodafone network, you need to select a Vodafone mobile operator and enter your current mobile number to pay for communication services via terminals, websites, mobile apps.

When you call a number that has been ported to another network, Vodafone will inform you that the number has been ported.

Only subscribers of Kyivstar, Lifecell, TriMob and Intertelecom will be able to port their mobile numbers to Vodafone. Unfortunately, the subscribers of other mobile operators cannot port their numbers to Vodafone, but they can make a new activation and use our Number Selection service to a similar number.

The Vodafone customers can deactivate this notification by using a USSD combination:

*181*3# - to deactivate the voice notification during the calls to mobile numbers ported to any mobile operator in Ukraine.

  • The Vodafone customers can also check which network the called party's number belongs to by using the USSD combination: *181*phone number# (the phone number has to be in the format 380XX1234567).
General information
open

The tariffs apply on the territory of Ukraine if the mobile operator’s network is covered, except for the territory where the state authorities temporarily do not exercise their powers or do not exercise them in full.

Discounted Tariff Plans for Contract Customers mean the possibility to use a tariff plan at a special price for 12 months, depending on the tariff plan for contract customers who port to the Vodafone network using the Mobile Number Porting Service.

Discounted Tariff Plans for PrP Customers mean the possibility to use a tariff plan at a special price for 6 months, depending on the tariff plan for PrP customers who port to the Vodafone network using the Mobile Number Porting Service.

Starting from August 22, 2024, the special price is available for the PrP customers within the first 6 months from the date of the mobile number porting to Vodafone network, namely Joice Start - UAH 120/4 weeks (a 55% discount), Joice Pro - UAH 160/4 weeks (a 51% discount), Joice Max - UAH 180/4 weeks (a 60% discount). Starting from the 7th month, the standard cost of the service package for 4 weeks will apply.

Starting from August 22, 2024, the customers who port their mobile number to Vodafone Turbo will have a special price of UAH 100 for 4 weeks (a 62% discount). The special price will be valid for 6 months from the date of activation of the 2nd service package. Starting from the 8th month after the mobile number porting to the Vodafone network, the standard price will apply.

Starting from August 22, 2024, the special price is available for the first 12 months from the date of the mobile number porting to the Vodafone network, namely Vodafone Red Turbo – UAH 100/month (a 33% discount), Vodafone Red Start – UAH 120/month (a 37% discount), Vodafone Red Pro – UAH 160/month (a 38% discount), Vodafone Red Max – UAH 180/month (a 45% discount), Vodafone Red Unlim Plus – UAH 200/month (a 50% discount), Vodafone Red Unlim Max – UAH 250/month (a 50% discount). Starting from the 13th month, the standard monthly cost of the service package will apply.

The cost of calls is indicated for the first second of each minute of the call, which includes each subsequent second of the specified minute within the call. The cost is charged in the first second of each minute of the call.

The tariffs are quoted in UAH, including VAT and the Pension Fund tax, which is 7.5% of the service cost excluding VAT, as of 22.08.2024.

The minimum term of the tariff plan is 28 days from the date of its introduction.

For more detailed information on the tariff plans, promotions, cost and terms of service, please use My Vodafone or call

111 - free of charge from a Vodafone Ukraine mobile number in Ukraine;

0800 400 111 - for subscribers of other Ukrainian mobile operators (free of charge from any number in Ukraine).

PrJSC “VF Ukraine”, 15 Leiptsyzka St., Kyiv, 01601, is included in the Register of Electronic Communication Network and Service Providers.