Mobile Number Portability service is free.

You can apply for number transfer in several ways:

• on this page of the site - click on the button "Submit an application"
• in one of the Vodafone shops.

Please note: number porting is not possible in roaming.

Yes, it is needed to transfer your number to it. This can be a regular Vodafone SIM card or an eSIM if your smartphone supports this technology.

A new SIM card is required to transfer your number to it. The old SIM card of the previous operator will be deactivated after transferring the number to another operator.

You can get a new SIM/eSIM in one of the following ways:

• Buy any starter package with the tariff you like at the point of sale of starter packages.
• buy a starter pack in the Vodafone store;
• get it in a Vodafone store for UAH 1* after confirming the transfer request (you may check with our consultant for availability of such starter package);
• buy in the online store.

Importantly! Do not insert a Vodafone SIM card into the device until the number porting has started.

*Please note: if you receive a starter package for UAH 1, you will need to pay for a 4-week service package (based on your chosen tariff).

Not earlier than 30 days after the last transfer.

Yes. When you become a Vodafone client then you can change your tariff to any available.

How to know if the number you’re dialing has been transferred?

If you have transferred your number to Vodafone, callers from other operators will hear a special tone—a beep—when calling you.
The beep is a short sound that informs the caller that the number is now in another network, and the call cost may differ.
If you’re calling a transferred number in another network, you will also hear the beep. However, if the call is within the Vodafone network, there won’t be a beep because the call cost remains the same.

Will there be a beep in roaming?

• International roaming: Whether you hear the beep depends on the settings of the network operator you are using.
• National roaming: The beep will not play.

Can the beep be turned off?

If you don't want to hear the beep when calling transferred numbers, you can activate a free service called "Voice Notification Block for Calls to Transferred Numbers":

• To activate: *181*3#
• To check the status: *181*1#
• To deactivate: *181*2#

The beep sound is mandatory for all operators as required by the regulator.

1. The identification status was incorrectly specified when submitting the application;
2. The number is identified for another person;
3. Incomplete or inaccurate data is provided in the transfer application;
4. Less than 30 calendar days have passed since the last number transfer.
5. The provision of services at the indicated number may be terminated due to the reasons provided for by the legislation of Ukraine (fraud and others).

If your current mobile operator has unreasonably refused to port your mobile number, you can file a complaint against your mobile operator with the regulatory authority, the National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and Provision of Postal Services.

You can file a complaint in the following way: write a letter of complaint to the e-mail of the National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and Provision of Postal Services - e_zvernen@nkrzi.gov.ua

Or write a letter and send it to the postal address of the National Commission for the State Regulation of Electronic Communications, Radio Frequency Spectrum and Provision of Postal Services - 3 Solomianska St., Kyiv, 03110.

Identification is a confirmation of identity. It is needed to transfer the number to Vodafone.
You can pass identification simply when submitting an application.
When submitting an application online: you confirm your identity using Bank ID (your bank details) or ESP (electronic digital signature). If you apply in a store, you will need to provide your document.

To check the status of your application to port your number to the Vodafone network, click on the "Check application status" button.

At all stages of porting your number to the Vodafone network, you will receive SMS messages.
Coming soon porting of your number will begin, you will receive the following SMS message:
1. We are happy to inform you that the number porting process has already started! Please insert your Vodafone SIM card into your phone. During the process, there may be no connection for up to 3 hours. We will send you an SMS to the new SIM card as soon as the number transfer is complete. Best regards, Vodafone.
Once your number has been ported to your new SIM card, you will receive the following SMS from Vodafone:
2. Your number has been ported successfully. Thank you for choosing Vodafone.

List of devices supporting eSIM

Apple:

iPhone 11/12/13/14/15/XR/XS
iPhone 11 Pro/12 Pro/13 Pro/14 Pro/15 Pro
iPhone 11 Pro Max/12 Pro Max/13 Pro Max/14 Pro Max/15 Pro Max
iPhone 14/15 Plus
iPhone XS Max
iPhone 12 mini/13 mini
iPhone SE 2/SE 3 (2022)
iPad mini – 5, 6 generation
iPad – 7, 8, 9 generation
iPad Air – 3, 4, 5 generation
iPad Pro 11” – 1, 2, 3 generation
iPad Pro 12.9” – 3, 4, 5 generation

Google:

Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL

Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 5a

Pixel 5

Pixel 6, Pixel 6 Pro, Pixel 6a

Pixel 7, Pixel 7 Pro, Pixel 7a

Pixel 8, Pixel 8 Pro

Pixel Fold

Samsung:

Galaxy S24, Galaxy S24 Plus, Galaxy S24 Ultra
Galaxy S23, Galaxy S23 Plus, Galaxy S23 Ultra, Galaxy S23 FE
Galaxy S22, Galaxy S22 Plus, Galaxy S22 Ultra
Galaxy S21, Galaxy S21 Plus, Galaxy S21 Ultra
Galaxy S20, Galaxy S20 Plus, Galaxy S20 Ultra
Galaxy Note 20/Note 20 Ultra
Galaxy Fold, Galaxy Z Fold 2, Galaxy Z Fold 3, Galaxy Fold4, Galaxy Fold5 Galaxy Z Flip, Galaxy Z Flip 3, Galaxy Flip4, Galaxy Flip5

Motorola:

Razr, Razr 5G, Razr 40, Razr 40 Ultra
Edge 40 Pro, Edge 40 Neo G54

Huawei:

P40, P40 Pro
Mate 40, Mate 40 Pro
Mate Xs

Xiaomi:

12T, Pro
13, 13 Pro, 13T, 13T Pro,13 Lite
14 , 14 Pro (Global Versions)
Redmi Note 13 Pro 5G
Redmi Note 13 Pro+ 5G

Others:

Microsoft Surface
Nokia G60

You can choose a subscription or contract service plan.

How to choose a subscription tariff

After submitting an application for number porting, wait for an SMS that the number porting has been approved and choose the porting method:

 1. In a Vodafone store:

Inform us that you have applied for porting.

Choose the starter package with the subscription tariff you want to move to. With the help of a specialist, port your number.

Or buy the MNP starter package for UAH 1 (which will be credited to your mobile account), use a specialist to port your number, choose a tariff and pay the discounted price specified in the Discounted tariffs section.

 2. On your own:

At any point of sale, buy a starter package with the tariff you like.

Important! Do not insert a Vodafone SIM card into the device until the number porting process starts. Follow the instructions in the SMS.

From the number you want to port, call 0 800 400 400 (free within Ukraine) and dictate the phone number indicated on the starter pack you purchased.

After the number is ported and the new SIM is activated, the discount for the selected tariff will be applied. 

The discount for the tariff indicated in the “Discounted tariffs” section will be valid from the 2nd month of use, and the cost of the first month is included in the price of the selected starter package.

The indicated tariff prices are valid for the first 6 months of use, then - standard tariff conditions.

How to choose a contract tariff

Contract connection is available only in a Vodafone store.

You can get acquainted with the tariffs when applying online in the section “Discounted tariffs” or when signing a contract in a Vodafone store.

After submitting an application online, wait for an SMS that the number porting has been approved, and then visit a Vodafone store.

To sign the contract, you need the original passport, ID card or ID card display in the Diia application.

The indicated tariff prices are valid for the first 12 months of use, then - standard tariff conditions.

Please note: The number portability service is available only on the territory of Ukraine.

Changing the operator does not affect the provision of services linked to your number (bank cards, loyalty cards, identification and authorization on websites, in the email client, messengers, etc.)

After transferring your number to the Vodafone network, you need to choose a Vodafone operator and enter your current number to pay for communication services via terminals, websites, and mobile applications.

When you call a number that has been ported to another network, Vodafone will inform you that the number has been ported.

Vodafone customers can disable this notification by using the USSD combination:

*181*3# - disable voice notification during calls to numbers ported to any mobile operator in Ukraine.

Vodafone customers can also check which network the other party's number belongs to by using the USSD combination: *181*phone number# (the phone number must be in the format 380XX1234567).

The tariffs apply on the territory of Ukraine if the mobile operator’s network is covered, except for the territory where the state authorities temporarily do not exercise their powers or do not exercise them in full.

Discounted Tariff Plans for Contract Customers mean the possibility to use a tariff plan at a special price for 12 months, depending on the tariff plan for contract customers who port to the Vodafone network using the Mobile Number Porting Service.

Discounted Tariff Plans for PrP Customers mean the possibility to use a tariff plan at a special price for 6 months, depending on the tariff plan for PrP customers who port to the Vodafone network using the Mobile Number Porting Service.

From 20.02.2025 for customers of prepaid tariffs, the special price is valid for the first 6 months from the date of number porting to the Vodafone network, and namely: Joice Start - 200 UAH/4 weeks (26% discount), Joice Pro - 250 UAH/4 weeks (24% discount), Joice Max - 340 UAH/4 weeks (24% discount). Starting from the 7th month, the standard cost of the service package for 4 weeks will be valid.

From 20.02.2025 for customers who transfer their number to the Vodafone Turbo tariff, a special price will be available - 200 UAH for 4 weeks (26% discount). The special price is valid for 6 months from the date of number porting to Vodafone network.

Starting from the 7th month, the following rates will apply the standard cost of the service package for 4 weeks.

From 01.03.2025, for postpaid tariff customers a special price will be valid for the first 12 months from the date of porting the number to the Vodafone network, namely: Vodafone Red Start – UAH 200/month (16% discount), Vodafone Red Pro – UAH 250/month (24% discount), Vodafone Red Unlim – UAH 300/month (25% discount), Vodafone Red Unlim Plus – UAH 350/month (25% discount), Vodafone Red Unlim Max – UAH 430/month (25% discount). Starting from the 13th month, the standard cost of the service package per month will apply.

The cost of calls is indicated for the first second of each minute of the call, which includes each subsequent second of the specified minute within the call. The cost is charged in the first second of each minute of the call.

The tariffs are quoted in UAH, including VAT and the Pension Fund tax, which is 7.5% of the service cost excluding VAT, as of 17.03.2025.

The minimum term of the tariff plan is 28 days from the date of its introduction.

For more detailed information on the tariff plans, promotions, cost and terms of service, please use My Vodafone or call

111 - free of charge from a Vodafone Ukraine mobile number in Ukraine;

0800 400 111 - for subscribers of other Ukrainian mobile operators (free of charge from any number in Ukraine).

PrJSC “VF Ukraine”, 15 Leiptsyzka St., Kyiv, 01601, is included in the Register of Electronic Communication Network and Service Providers.