Please enter your contact details, we will call you

Your request has been sent successfully

Your contact details

Name:
Phone:

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Please select the form of service and provide the necessary data needed to identify and expedite the resolution of the issue

Your request has been sent successfully

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

Your request has been sent successfully

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

The promo is over from 10.02.23.

Promotional offers
For the youth tariff Joice

Joice X2 service
increases the tariff content

20 GB

instead of 10 GB

2 000 min

instead of 1 000 min

For other Vodafone tariffs

Video PASS service — unlimited traffic
for applications in the tariffs with the promotion

Apple TV
Apple Music
Netflix
YouTube Music
Youtube
MY
Soundcloud
Deezer
Spotify
Shazam
SVET.TV
Action of TV

«ONLINE-SPROTYV» — usage of Joice X2 or Video PASS services free for 3 months


Cost of services after the promotional period

Deactivate promotion

FAQ

What includes the ONLINE-SPROTYV promotion?

open

The ONLINE-SPROTYV promotion provides for free within 3 months:

  • Joice X2 service when activating the promotion in the Joice tariff or
  • Video PASS service when activating the promotion in Vodafone SuperNet prepaid tariffs (Start, Start+, Pro, Pro+, Start 2019, Pro 2019, Pro+ 2021, Pro1 2019) and Vodafone Red contract tariffs (Start and Pro).

The promotion can be activated from 14.10 to 09.02.23 inclusive for prepaid tariffs Joice, Vodafone SuperNet (Start, Start+, Pro) and contract tariffs Vodafone Red (Start, Pro).
For prepaid tariffs Vodafone SuperNet (Pro+, Start 2019, Pro 2019, Pro+ 2021, Pro1 2019) the promo can be activated within the period from 03.11 to 09.02.23.
The promotion period may be changed.

Promotion Terms for Joice tariff

open

As part of the ONLINE-SPROTYV promotion, Joice tariff is activated for free to Joice X2 service for 3 months (at no extra charge), which increases the basic tariff content. Thus, the following will be provided for a month:

  • 20 GB of the internet instead of 10 GB
  • 2 000 minutes instead of 1 000 minutes

Unlimited traffic for popular applications will be still available.

The offer will be available if the service package is activated for a month.

When the promotional period expires, the Joice X2 service will be automatically extended. Its cost will be 50 UAH/month (in addition to the basic cost of the Joice tariff on the date of the promotion activation).

The cost of the monthly service package together with the Joice Х2 service within the ONLINE-SPROTYV promotion is 135 UAH/month during the promotional period (3 months).

The cost of the monthly service package together with the Joice Х2 service after the end of the promotional period will be 185 UAH/month. If the Joice X2 service is deactivated from February 10, 2023, the cost of the Joice tariff will be 170 UAH/month. At the same time, the volume of the Internet will be increased in the Joice tariff: from 10GB to 15GB. Get more information about the tariff at https://www.vodafone.ua/joice

The promotion is unavailable for activation if the customer has started using the Joice Х2 service before 14.10.2022 and uses the Year without Fees service and/or if there is a valid discount on the tariff provided during the switch to the Vodafone network.

How can I use extra minutes and gigabytes?

Extra minutes are available for calls to all networks in Ukraine. The internet gigabytes within the tariff are available for use in 2G, 3G and 4G networks if there is technical access and coverage.

Terms for other Vodafone tariffs

open
List of other tariffs participating in the promotion open

PrP: Vodafone SuperNet Start, Vodafone SuperNet Start+, Vodafone SuperNet Pro, eSIM with pre-installed Vodafone SuperNet Pro tariff, Pro+, Start 2019, Pro 2019, Pro+ 2021, Pro1 2019.

Contract: Vodafone Red Start, Vodafone Red Pro.

Promotion Terms for other participating tariffs open

The Video PASS service will be activated for free (no extra charges) within 3 months if the promotion is activated in Vodafone SuperNet prepaid tariffs (Start, Start+, Pro, Pro+, Start 2019, Pro 2019, Pro+ 2021, Pro1 2019), provided that the service package is activated for a month, and in Red Start and Red Pro contract tariffs.

The Video PASS service provides unlimited traffic to the following services: Apple TV, Apple Music, YouTube, YouTube Music, Netflix, MEGOGO, SoundCloud, Deezer, Spotify, Shazam, SWEET.TV and Diia TV.

Customers with previously activated Video PASS service can participate in the promotion. During the promotional period, they will receive a 100% discount on this service.

Starting from the 4th month, the cost of the Video PASS service will be 50 UAH/month in addition to the basic cost of your tariff. The service will be valid until the customer deactivates it. Starting from May 10, 2023 the cost Video PASS service will be 60 UAH/month.

Promotion control (activation, deactivation, status check)

open
How to activate the promotion? open

There are two ways for activation:

Method 1. Dial the combination *888#

Method 2. Use My Vodafone app, the For You section and click the Activate button.

Read the Promotion Terms before its activation.

How to check the status of the promotion and service activated within the promotion? open

To check the status of the promotion, dial *888*3#

To check the status of the Joice X2 service in the Joice tariff, dial *811*1#

To check the balance of GB and minutes, use My Vodafone app or dial *101*4#

To check the status of the Video PASS service, dial *313*2#

How to deactivate the promotion? open

For the Joice tariff, the ONLINE-SPROTYV promotion is deactivated together with the Joice X2 service. To deactivate, dial *811*0#.

After deactivation of the promotion, the Joice X2 service will be available till the next update of the monthly service package. Further, the Joice X2 service will be unavailable for activation and the standard terms of the Joice tariff will apply.

To deactivate the ONLINE-SPROTYV promotion together with the Video PASS service, dial *313*3#.

You can participate in the promotion once only.

If you deactivate the promotion before the end of the promotional period, it will be impossible to activate it again.

General Promotion Terms

open

The promotion is unavailable for activation if the customer has started using the Joice X2 service before 14.10.2022 and uses the Year without Fees service and/or if there is a valid discount on the tariff provided during the switch to the Vodafone network.

The customers with previously activated Video PASS service can participate in the promotion. During the promotional period, they will receive a 100% discount on this service.

From the 4th month, the cost of the Joice X2 service will be 50 UAH/month (in addition to the basic cost of the Joice tariff on the date of the promotion activation). If the Joice X2 service is deactivated from February 10, 2023, the cost of the Joice tariff will be 170 UAH/month. At the same time, the volume of the Internet will be increased in the Joice tariff: from 10GB to 15GB. Get more information about the tariff at https://www.vodafone.ua/joice

From the 4th month, the cost of the Video PASS service will be 50 UAH/month (in addition to the basic cost of the Joice tariff on the date of the promotion activation). Starting from May 10, 2023 the cost Video PASS service will be 60 UAH/month.

The services activated within the promotion will be available if the package is activated for a month.

You can participate in the promotion only once.
If you deactivate the promotion before the end of the promotion period, it will be impossible to activate it again.

The promotion is held on the territory of Ukraine, where there is the coverage of the operator’s network, except for the territory where the state authorities temporarily do not exercise their powers or do not exercise them in full.

Official Rules and Terms of the ONLINE-SPROTYV Promotion

Need help? Open chat