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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Available roaming

0 UAH/month with «Available roaming as a gift» promo.

10 GB 10 GB

of internet

70 min 70 min

outgoing calls to Vodafone Ukraine network

30 min 30 min

all incoming and outgoing calls to numbers of other Ukraine operators and of the visited country

  • Calls to other countries of the world – 50 UAH/min.

Promotion «Available roaming as a gift»

The promotion provides the «Available roaming» service as a gift to customers of the following tariffs.

For Prepaid: the service packages are available with an active Ukrainian service package for a month (4 weeks). To check whether the package is active or not, dial *101*4# or use My Vodafone

For Contract: the service packages are available if a bill is paid. To check your account balance, dial *110*10# or use My Vodafone

The promotion is valid from 29.03.2023 to 30.11.2024 inclusive under the specified conditions. Details and rules of the promotion.

Service will operate in 30 countries with registration in any network:
open
Austria
Azerbaijan
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Moldova
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom

When staying in other countries will be basic roaming tariffs.

Service management:

To order the service
Check package service
Deactivate
Not available

or in My Vodafone app

Do you want more internet while roaming?

Order 1 GB for 50 UAH/30 days
or 3 GB for 120 UAH/30 days

1 or 3 GB with «Available roaming» service:
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Management 1 GB:

To order
Check
Deactivate

Management 3 GB:

To order
Check
Deactivate

Terms of use:

  • GB are valid for 30 days from the activation date.
  • GB of the «Available roaming» service will be consumed first and after their expiry, the additional 1 and/or 3 GB will be used.
  • For PrP customers: the additional GB are available only if the «Available roaming» service is activated and the Ukrainian service package is active for a month (4 weeks).
  • For PoP customers: the additional GB are available only if the «Available roaming» service is activated and the bill is paid.
Tariffs in which the service is valid:
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Prepaid: Joice (Start 2023, Pro 2023, MAX 2023); 4G (Smart S+, Smart M, Smart XL); SuperNet (Pro_2019, Pro-1_2019, Unlim, Pro, Pro+ 2021, Start_2019, Start, Start+, Turbo_2019, Turbo, Turbo 2021); Vodafone Light+,  Vodafone Device L; Joice; Turbo 2023.

Check the prepaid tariff name – *101#

Contract: RED (Start, PRO, UNLIM, UNLIM PLUS, UNLIM MAX, S, M, Turbo, L, XL, XXL); Vodafone (Ultra, Ultra VIP).

To check the contract tariff name – *110*21#

How the service works:
open

It is enough to activate the service only once. After that, it will be automatically updated each month.

Prepaid customers:

After activation, the full GB and minutes of the service will be credited to your account, and may be used in the countries where it is valid.
Please note: the service is valid only if your Ukrainian package is active, please check by dialing *101*4# or go to My Vodafone.

Postpaid customers:

Once the service is activated, you will get a part of the full volume of GB and minutes of the service, proportional to the number of days remaining until the end of the month. The full volume will be credited at the beginning of the next month along with the automatic update of the service.
Please note: the service is valid only if your bill is paid, please check by dialing *110*10# or go to My Vodafone.

If the Ukrainian service package is not valid (prepaid customers) and the bill is not paid (postpaid customers), the roaming Internet speed will be limited to 4 kbit/s, without switching to basic charging. However, the basic charging of the host country will apply for calls.

What happens when the minutes and the in-service Internet run out:
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After consuming 10 GB of the Available Roaming service use the Internet at the cost of 15 UAH/200 MB (20 packages per day). After using all daily packages the mobile Internet speed will be 150 kbps before updating the service package.

If you used 70 minutes for incoming calls or 30 min for incoming and outgoing calls to the off-net numbers, the basic charging will apply until the service package is updated.

What other services may be activated together with the Available Roaming service:
open

Customers of the Available Roaming service may activate additional 1, 3 or 5 GB of the Internet.

To activate 1 GB additionally for 30 days, dial: *600*55# or go to My Vodafone
Additional 3 GB for 30 days: *600*56# or go to My Vodafone

Additional 1 and 3 GB are valid if the Available Roaming service is activated and the Ukrainian service package is valid (for prepaid customers) and a paid bill (for postpaid customers).

Once the service is activated, the gigabytes of the Available Roaming service will be active first, after that 1 and/or 3 GB.

You may also activate the GigaRoaming Ultraservice, which provides 5 GB of the Internet for UAH 175 for 30 days: *600*10# or go to My Vodafone. The service may be ordered regardless of the paid Ukrainian package of services (for prepaid customers) and a paid bill (for postpaid customers).

The service is available and operates regardless of the Available Roaming service and the Ukrainian package.

Other conditions:
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To deactivate the service, prepaid customers have to wait until the Ukrainian service package for a month/4 weeks becomes inactive (unpaid) and dial *600*60# (after deactivation, the basic charging will apply).

Service deactivation is not available for postpaid customers. Once all MB are used, wait for the automatic update of the service package.

When changing the charges plan, the service will be saved provided it is available in the selected charges plan.

The service is available within the specified charges plans

Fair Use Policy of International Roaming Services

+380 500 400 111 — support number of subscribers (free for mobile Vodafone Ukraine in roaming).

Мandatory legal information
open

The provision of communication services in roaming is available on the networks of roaming partners, therefore, with the increased load on the network, the Internet speed may be limited. The subscriber is notified on the usage of the packaged MB via SMS.

The calculation interval of each mobile Internet session within the Affordable Roaming service is 1 KB. The cost of calls is indicated for the first second of each minute of the conversation, the cost of which includes each subsequent second of the specified minute within the conversation. The first second of each minute of the call will be charged. The tariffs are indicated in UAH, including VAT and the Pension Fund fee, which is 7.5% of the cost of services excluding VAT, for prepaid subscribers as of 22.06.2023. The minimum term of the tariff is 28 days from the date of its introduction.

For the detailed information on tariffs, promotions, prices and terms of service please call:
111 — free for Vodafone Ukraine in Ukraine;
0800 400 111 — for the subscribers of other Ukrainian networks (free from any number in Ukraine).
PrJSC “VF Ukraine“, 15 Leiptsyzka St., 01601 Kyiv, included into the Register of Providers of Electronic Communications Networks and Services.