Please enter your contact details, we will call you

Your request has been sent successfully

Your contact details

Name:
Phone:

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Please select the form of service and provide the necessary data needed to identify and expedite the resolution of the issue

Your request has been sent successfully

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

Your request has been sent successfully

Need help?

We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

eSIM – is a virtual SIM-card, that is
embedded into your device

Переваги eSIM

eSIM benefits

Переваги eSIM
Virtual SIM Virtual SIM
Expand opportunities your mono-SIM device, use it with two SIM cards.
Easy connection Easy connection
Buy eSIM at Vodafone online store, get detailed manual and configurate eSIM by yourself.
Safety Safety
Thanks to eSIM your data is more secure because the virtual card cannot be stolen or lost.
Caring for nature Caring for nature
eSIM is a totally digital SIM card, no additional plastic.

How to use eSIM

Replace SIM with eSIM for existing numbers

eSIM activation for new numbers

Check which devices support eSIM
Check which devices support eSIM
List of devices
Buy eSIM to replace the regular SIM
Buy eSIM to replace the regular SIM
More details
Log in
Log in
More details
Add eSIM on your device (then reload your device)
Add eSIM on your device (then reload your device)
Instruction
Check which devices support eSIM
Check which devices support eSIM
List of devices
Buy eSIM with Joice Pro tariff (for prepaid numbers)
Buy eSIM with Joice Pro tariff (for prepaid numbers)
More details
Add eSIM on your device
Add eSIM on your device
Instruction
Activate Joice Pro tariff
Activate Joice Pro tariff
More details

Choose your eSIM

Replacing SIM with eSIM

Replacing SIM with eSIM

For existing Vodafone numbers

Buy
eSIM with tarif

eSIM with tarif

For new Vodafone numbers prepaid

Buy

Add eSIM on your smartphone

IOS Android

(Before activating, make sure the Wi-Fi or other Internet connection is active)

1
Go to the “Settings” menu
2
Click “Mobile Data”
Go to the “Settings” menu
Click “Mobile Data”
Select “Add Data Plan”
Scan the QR code and follow the hints on the screen
3
Select “Add Data Plan”
4
Scan the QR code and follow the hints on the screen
Go to the “Settings” menu
1
Go to the “Settings” menu
Click “Mobile Data”
2
Click “Mobile Data”
Select “Add Data Plan”
3
Select “Add Data Plan”
Scan the QR code and follow the hints on the screen
4
Scan the QR code and follow the hints on the screen
1
Go to the menu “Settings”
2
Click “Connection”
3
Go to “SIM-Card Manager”
Go to the menu “Settings”
Click “Connection”
Go to “SIM-Card Manager”
Press “Add mobile plan”
Select “Add using QR code”
Scan the QR code and follow the hints on the screen
4
Press “Add mobile plan”
5
Select “Add using QR code”
6
Scan the QR code and follow the hints on the screen
Go to the menu “Settings”
1
Go to the menu “Settings”
Click “Connection”
2
Click “Connection”
Go to “SIM-Card Manager”
3
Go to “SIM-Card Manager”
Press “Add mobile plan”
4
Press “Add mobile plan”
Select “Add using QR code”
5
Select “Add using QR code”
Scan the QR code and follow the hints on the screen
6
Scan the QR code and follow the hints on the screen

FAQ

List of devices with eSIM support
open

Apple:

iPhone 11/12/13/14/15/XR/XS
iPhone 11 Pro/12 Pro/13 Pro/14 Pro/15 Pro
iPhone 11 Pro Max/12 Pro Max/13 Pro Max/

14 Pro Max/ 15 Pro Max
iPhone 14/15 Plus
iPhone XS Max
iPhone 12 mini/13 mini
iPhone SE 2/SE 3 (2022)
iPad mini – 5, 6 generation
iPad – 7, 8, 9 generation
iPad Air – 3, 4, 5 generation
iPad Pro 11” – 1, 2, 3 generation
iPad Pro 12.9” – 3, 4, 5 generation
Google:

Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL
Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 5а
Pixel 5
Pixel 6, Pixel 6 Pro, Pixel 6а
Pixel 7, Pixel 7 Pro, Pixel 7а

Pixel 8, Pixel 8 Pro

Pixel Fold

Samsung:
Galaxy S24, Galaxy S24 Plus, Galaxy S24 Ultra
Galaxy S23, Galaxy S23 Plus, Galaxy S23 Ultra, Galaxy S23 FE
Galaxy S22, Galaxy S22 Plus, Galaxy S22 Ultra
Galaxy S21, Galaxy S21 Plus, Galaxy S21 Ultra
Galaxy S20, Galaxy S20 Plus, Galaxy S20 Ultra
Galaxy Note 20/Note 20 Ultra
Galaxy Fold, Galaxy Z Fold 2, Galaxy Z Fold 3, Galaxy Fold4, Galaxy Fold5 Galaxy Z Flip, Galaxy Z Flip 3, Galaxy Flip4, Galaxy Flip5
Motorola:

Razr, Razr 5G, Razr 40, Razr 40 Ultra

Edge 40 Pro, Edge 40 NeoG54

Huawei:
P40, P40 Pro
Mate 40, Mate 40 Pro
Mate Xs

Xiaomi:

12T, Pro

13, 13 Pro, 13T, 13T Pro,13 Lite

14, 14 Pro (глобальні версії)

Redmi Note 13 Pro 5G

Redmi Note 13 Pro+ 5G
Others:
Microsoft Surface Duo
Nokia G60

Currently, eSIM cannot be installed on smart watches.
We guarantee the correct operation of eSIM only on devices certified in Ukraine.

Where to buy eSIM?
open

You can buy eSIM:


eSIM with new number
open

A new eSIM card with a pre-installed Joice Start, Joice Pro, Joice Max, Vodafone Turbo (the first service package for a 4 weeks is included) is available for prepaid customers.

Further, the tariff can be replaced with any available one.

For contract customers: buy a replacement eSIM card, choose the tariff available for activation and visit the Vodafone store with the original passport, ID card or with the digital ID card and the TIN in the Diia app (if the TIN is indicated on the back of the ID card, there is no need to provide it additionally).

For corporate customers: buy a replacement eSIM card, choose the tariff available for activation and visit the Vodafone store (with passport and power of attorney) or contact your service manager.

Joice Pro tariff activation instruction for existing new Vodafone subscribers
open

1. Having activated your eSIM, dial 111 or 0 800 400 111. Your mobile number and tariff will be activated. Then wait for a voice greeting and finish the call.

To activate the number in roaming dial a toll free number +380 500 400 111.

2. Wait for an SMS about the number activation and the service package activation for a month in the Vodafone Joice Pro tariff (the first month is already included) and enjoy all the benefits of the Vodafone mobile communication. The following will be available for you:

  • 25 GB of the Internet
  • unlimited traffic on 38 popular apps,
  • 1200 min for all calls in Ukraine, and then - unlim in Vodafone network
  • The  tariff cost for 4 weeks is 230 UAH.
SIM/eSIM card replacement (a current active or lost SIM card) with a new eSIM in Ukraine and abroad
open

To replace the current SIM/eSIM card with a new one or to restore the mobile number in case of loss or failure, please follow the link:
eSim replacement in Ukraine and abroad.

How to get a unique number with eSim
open
  • Use the Mobile Number Selection service. To do this, follow the link:  Mobile Number Selection - Vodafone Gold numbers.
  • Choose the desired mobile number, reserveit and get the order number (you will receive an SMS to the phone number you indicated during the reservation).
  • Buy a new eSIM starter pack by following the link: Buy a Virtual eSIM with Joice Start, Joice Pro, Joice Max, Vodafone Turbo tariff.
  • Load the eSIM starter pack into the device using the QR code you will receive by email.
  • Activate the mobile number. To do this, call the toll-free number 111
  • Top up the account of the activated starter pack for the cost of the reserved number and the cost of the Mobile Number Replacement service (cost is indicated in SMS).
  • Call 222 (free for Vodafone customers) and inform the operator about your wish to change the phone number. Give the order number and the mobile number reserved.
  • Having passed the identification by SMS code, the operator will replace the mobile number of the eSIM starter pack with the mobile number you have chosen and reserved.
  • After the replacement, the cost of the reserved number and the Mobile Number Replacement service will be charged from the balance of your eSIM starter pack.
  • For a new contract activation of the selected mobile number, please visit the nearest Vodafone store: Vodafone stores and Service Centres


For additional consultations please call:
111 — free from a Vodafone Ukraine mobile number in Ukraine;
0800 400 111 — for customers of other operators in Ukraine (free from any number in Ukraine).

+380500400111 –  in roaming (calls from Vodafone Ukraine numbers are not charged).

Is it possible to delete/deactivate/transfer an eSIM profile?
open

Yes, you can delete a profile by following the instructions below:

For IOS: “Settings” → “Cellular network” or “Mobile data” → choose the tariff plan you want to delete → “Delete cellular tariff”.

For Android: “Settings” → “Network and Internet” → “Mobile network” → select eSIM profile → “Delete SIM card data”.

If you have accidentally or purposely deleted eSIM profile, you can use the QR-code again from the current or other eSIM-enabled device. This procedure is possible only once.

Transferring of an eSIM card is possible only by deleting of an eSIM from the old device and activating it on the new one, by rescanning a QR code.

Didn`t receive the e-mail / Couldn`t connect eSIM
open

When you buy an eSIM at the Vodafone online store, the card will be sent to your email in the form of a voucher. If you have not received the email with the voucher within the specified period, please check your spam folder.

In case of problems with the eSIM connection, make sure that you followed the instructions when connecting and the Internet connection was active during setup.

If you did not find the answer to your question call 111 – free of charge from a mobile Vodafone Ukraine in Ukraine; 0800 400 111 for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).

If you are in roaming – call +380 500 400 111 (a toll free number for Vodafone customers).

Can I return eSIM back to the store?
open

E-vouchers cannot be returned or exchanged.

General information
open

The device may simultaneously support:

  • only one eSIM card;
  • two cards: SIM and eSIM.

Displaying of the phone number in settings when using an eSIM depends on the device model.
The operation of an eSIM card is guaranteed only on devices certified in Ukraine.

Tariffs and services (including eSIM) are valid on the territory of Ukraine if there is coverage of the operator’s network, except for the territory on which state authorities temporarily/fully do not exercise their powers.

The minimum duration of tariff is 30 days from the date of activation. Detailed information on tariffs, promotions, costs and terms of services can be obtained by phone numbers:

111 – free of charge from a mobile Vodafone Ukraine in Ukraine;
0800 400 111 – for clients of other Ukrainian operators (free of charge from any number in Ukraine)

+38050 0 400 111 – in roaming (calls from Vodafone Ukraine numbers are not charged).

PrJSC “VF Ukraine”, 15 Leyptsyzka Street, Kiev, 01601. No. 1. in the registry of operators, telecommunication providers.

Need help? Open chat