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Replace SIM with eSIM for existing numbers
eSIM activation for new numbers
(Before activating, make sure the Wi-Fi or other Internet connection is active)
Apple
iPhone
iPhone 16 Pro Max
iPhone 16 Pro
iPhone 16 Plus
iPhone 16
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max (dual eSIM)
iPhone 13 Pro (dual eSIM)
iPhone 13 (dual eSIM)
iPhone 13 mini (dual eSIM)
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone SE 2020
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XR
iPhone XS Max
iPhone XS
iPad
iPad Air 11-inch (M2)
iPad Air 13-inch (M2)
iPad Pro 11-inch (M4)
iPad Pro 13-inch (M4)
iPad Pro 13-inch (M4) with Nano-texture glass
iPad Pro 12.9 inch (5th generation)
iPad Pro 12.9 inch (4th generation)
iPad Pro 12.9 inch (3rd generation)
iPad Pro 11 inch (3rd generation)
iPad Pro 11 inch (2nd generation)
iPad Pro 11 inch (1st generation)
iPad 10.2-inch (9th generation)
iPad Air (4th generation)
iPad Air (3rd generation) (2019)
iPad mini (5th generation) (2019)
iPad (8th generation)
iPad (7th generation)
Samsung
Galaxy S24 Ultra
Galaxy S24+
Galaxy S24
Galaxy Z Flip5
Galaxy Z Fold5
Galaxy Z Flip6
Galaxy Z Fold6
Galaxy A55 5G
Galaxy A35 5G
Galaxy A54 5G
Galaxy Fold 5G
Galaxy Note 20 5G
Galaxy Note 20 Ultra 5G
Galaxy S20
Galaxy S20 5G
Galaxy S20 Ultra 5G
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S22 5G
Galaxy S22 Ultra
Galaxy S22+
Galaxy S23 5G
Galaxy Z Flip
Galaxy Z Flip3 5G
Galaxy Z Flip4 5G
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Fold4
Galaxy Z Fold5
Pixel 9 Pro Fold
Pixel 9 Pro XL
Pixel 9 Pro
Pixel 9
Pixel 8a
Pixel 8 Pro
Pixel 8
Pixel Fold
Pixel 7a
Pixel 7 Pro
Pixel 7
Pixel 6
Pixel 6a
Pixel 6a Pro
Pixel 5
Pixel 4 XL
Pixel 4a
Pixel 4
Pixel 3a XL
Pixel 3a
Pixel 3 XL
Pixel 3
Pixel Watch
Pixel Watch 3
Xiaomi
Mi 12T Pro
Others
Sony
Xperia 10 IV
Nokia
G60 5G
It is currently impossible to install eSIM in smart watches.
We guarantee the correct operation of eSIM only on devices certified in Ukraine.
You can buy eSIM:
A new eSIM card with a pre-installed Joice Start 2024, Joice Pro 2024, Joice Max 2024, Turbo 2024 (the first service package for a 4 weeks is included) is available for prepaid customers.
Further, the tariff can be replaced with any available one.
For contract customers: buy a replacement eSIM card, choose the tariff available for activation and visit the Vodafone store with the original passport, ID card or with the digital ID card and the TIN in the Diia app (if the TIN is indicated on the back of the ID card, there is no need to provide it additionally).
For corporate customers: buy a replacement eSIM card, choose the tariff available for activation and visit the Vodafone store (with passport and power of attorney) or contact your service manager.
1. Having activated your eSIM, dial 111 or 0 800 400 111. Your mobile number and tariff will be activated. Then wait for a voice greeting and finish the call.
To activate the number in roaming dial a toll free number +380 500 400 111.
2. Wait for an SMS about the number activation and the service package activation for a month in the Vodafone Joice Pro tariff (the first month is already included) and enjoy all the benefits of the Vodafone mobile communication. The following will be available for you:
To replace the current SIM/eSIM card with a new one or to restore the mobile number in case of loss or failure, please follow the link:
eSim replacement in Ukraine and abroad.
For additional consultations please call:
111 — free from a Vodafone Ukraine mobile number in Ukraine;
0800 400 111 — for customers of other operators in Ukraine (free from any number in Ukraine).
+380500400111 – in roaming (calls from Vodafone Ukraine numbers are not charged).
Yes, you can delete a profile by following the instructions below:
For IOS: “Settings” → “Cellular network” or “Mobile data” → choose the tariff plan you want to delete → “Delete cellular tariff”.
For Android: “Settings” → “Network and Internet” → “Mobile network” → select eSIM profile → “Delete SIM card data”.
If you have accidentally or purposely deleted eSIM profile, you can use the QR-code again from the current or other eSIM-enabled device. This procedure is possible only once.
Transferring of an eSIM card is possible only by deleting of an eSIM from the old device and activating it on the new one, by rescanning a QR code.
When you buy an eSIM at the Vodafone online store, the card will be sent to your email in the form of a voucher. If you have not received the email with the voucher within the specified period, please check your spam folder.
In case of problems with the eSIM connection, make sure that you followed the instructions when connecting and the Internet connection was active during setup.
If you did not find the answer to your question call 111 – free of charge from a mobile Vodafone Ukraine in Ukraine; 0800 400 111 for subscribers of other Ukrainian operators (free of charge from any number in Ukraine).
If you are in roaming – call +380 500 400 111 (a toll free number for Vodafone customers).
E-vouchers cannot be returned or exchanged.
The device may simultaneously support:
Displaying of the phone number in settings when using an eSIM depends on the device model.
The operation of an eSIM card is guaranteed only on devices certified in Ukraine.
Tariffs and services (including eSIM) are valid on the territory of Ukraine if there is coverage of the operator’s network, except for the territory on which state authorities temporarily/fully do not exercise their powers.
The minimum duration of tariff is 30 days from the date of activation. Detailed information on tariffs, promotions, costs and terms of services can be obtained by phone numbers:
111 – free of charge from a mobile Vodafone Ukraine in Ukraine;
0800 400 111 – for clients of other Ukrainian operators (free of charge from any number in Ukraine)
+38050 0 400 111 – in roaming (calls from Vodafone Ukraine numbers are not charged).
PrJSC “VF Ukraine”, 15 Leyptsyzka Street, Kiev, 01601. No. 1. in the registry of operators, telecommunication providers.