Quality standards
PJSC «VF Ukraine» policy in the field of quality and customer experience management
PJSC «VF Ukraine» is one of the largest mobile operators in Ukraine, which provides a wide range of services, including mobile voice communication, data transmission and messaging.
Our strategic goal is to provide the clients of PJSC «VF Ukraine» with the best quality of customer experience from the use of services and services on the territory of Ukraine and in roaming.
The high quality of the provided communication services, customer services and subscription services is the decisive competitive advantage of the Company.
We try not only to meet the requirements of customers, but also to exceed their expectations by introducing the latest technology, providing the best products and service conditions.
We strive to become the best Company to meet the needs of customers and employees in an ever-changing business context, researching information and trends in the needs of stakeholders, assessing the perception of the quality of the services provided by the consumer.
We are committed to adhering to our Quality and Customer Experience Management Policy, meeting requirements, improving the quality management system and never being satisfied with what has already been achieved.
PJSC «VF Ukraine» offers to Your attention a report about the quality of the telecommunication services operator mobile and fixed connection in 2021.
This report has been prepared in accordance with the requirements of industry Standards of Ukraine on fixed and mobile connection, according to:
- regulations on quality of telecommunication services, approved by decision of the NCCR dated 15.04.2010 No. 174.
- Decision of the NCCIR from 08.12.2020 № 475 “On approval of the list of quality indicators of telecommunication services, the levels of which are subject to mandatory disclosure in 2022”
Report on the quality of telecommunications services in 2021
Archive
2020 year
- Decision of the NCCIR from 03.12.2019 № 581 “On approval of the list of quality indicators of telecommunication services, the levels of which are subject to mandatory disclosure in 2021”
Report on the quality of telecommunications services in 2020
2019 year
- Decision of the NCCIR from 30.10.2018 No. 562 “On approval of the list of quality indicators of telecommunication services, the levels of which are subject to mandatory disclosure in 2020”
report on the quality of telecommunications services in 2019
2018 year
- The decision NCCIR from 19.12.2017, № 656 «On approval of lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2019»
Report on the quality of telecommunications services in 2018
2017 year
- The decision NCCIR from 13.12.2016 year № 660 «On approval of the lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2018»
Report on the quality of telecommunications services in 2017
2016 year
- The decision NCCIR from 29.12.2015 year № 694 «On approval of the lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2017»
Report on the quality of telecommunications services in 2016
2015 year
- The decision NCCIR of 16.12.2014, № 821 «On approval of the lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2016»
Report on the quality of telecommunications services in 2015
2014 year
- The decision of the NCCR dated 24.12.2013 № 849 «On approval of the lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2015»
2013 year
- The decision of the NCCIR of 20.12.2012 № 670 «On approval of the lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2014»
2012 year
- The decision of the NCCIR № 26 as of 29.12.2011 «On the approval of the basic lists of indicators of the quality of telecommunication services, the levels of which are subject to mandatory publication in 2013»
Report on the quality of telecommunication services for 2012
2011 year
- The decision of the NCCR dated 16.12.2010 № 574 «On the approval of the basic lists of indicators of the quality of telecommunication services, the levels of which are subject to mandatory publication in 2012»
Report on the quality of telecommunication services for 2011
2010 year
- The decision of the NCCR dated 05.08.2010 № 363 «On the approval of the basic lists of quality indicators of telecommunication services, the levels of which are subject to mandatory publication in 2011»
