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Policy for quality and customer experience management

PrJSC “VF Ukraine” is one of the largest mobile operators in Ukraine, which provides a wide range of services, including mobile voice, data transfer and SMS exchange.

Our strategic goal is to provide our customers with the best quality of customer experience from using the services and customer care on the territory of Ukraine and in roaming.

The utmost important and competitive advantage of the Company is the high quality of communication services, customer services and customer care.

We are committed not only to meet the requirements of customers, but also to anticipate their expectations, introducing new technologies, providing te best products and terms of service.

We strive to become the best Company to meet the needs of the customers and employees, in the ever-changing business operations, studying the information and trends in the needs of interested parties, and assessing the consumer’s perception of the quality of services.

We are committed to always follow our Policy for quality and customer experience management, comply with applicable requirements, improve our quality management system and keep going forward.