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Вкажіть, будь ласка, необхідні дані, які потрібні для проведення ідентифікації та пришвидшення вирішення питання

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Need help?

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Geoposhuk – find out
the location of your relatives

Переваги eSIM

Geoposhuk service advantages

Переваги eSIM
Search by phone number Search by phone number
Find out the subscriber`s location by SIM-card
Safe Safe
Your location will be known only to those whom you will personally allow
Without applications and the internet Without applications and the internet
The person, whose location you are interested in, has no need to have access to the internet, an installed application or a smartphone
Convenient use Convenient use
Convenient location viewing on the map via SMS requests or in My Vodafone

The location is determined only with the voluntary and confirmed consent of the subscriber, who gives permission to receive this data.

Service cost

During the period from 01.09.2022 до 26.05.2024, the service cost is not charged separately
In case of the change in the usage terms, the operator will definitely notify you in advance.

How to use the service

My Vodafone SMS

1
Find the Geosearch service in the quick access menu in My Vodafone app
2
Click on Get Permission and select a number from the list or personally enter it
3
Verify that the number request was successfully sent
Find the <strong>Geosearch</strong> service in the quick access menu in <a href="https://my.vodafone.ua/geo-search" target="_blank">My Vodafone</a> app
Click on <strong>Get Permission</strong> and select a number from the list or personally enter it
Verify that the number request was successfully sent
Wait for the SMS with permission to receive location data
To view the subscriber's location, click on his/her number and open the map
To update the coordinates, click on the <strong>Update</strong> button
4
Wait for the SMS with permission to receive location data
5
To view the subscriber's location, click on his/her number and open the map
6
To update the coordinates, click on the Update button
Find the <strong>Geosearch</strong> service in the quick access menu in <a href="https://my.vodafone.ua/geo-search" target="_blank">My Vodafone</a> app
1
Find the Geosearch service in the quick access menu in My Vodafone app
Click on <strong>Get Permission</strong> and select a number from the list or personally enter it
2
Click on Get Permission and select a number from the list or personally enter it
Verify that the number request was successfully sent
3
Verify that the number request was successfully sent
Wait for the SMS with permission to receive location data
4
Wait for the SMS with permission to receive location data
To view the subscriber's location, click on his/her number and open the map
5
To view the subscriber's location, click on his/her number and open the map
To update the coordinates, click on the <strong>Update</strong> button
6
To update the coordinates, click on the Update button
1
Send a free SMS to the number 5500 with the word Старт
2
Read the Service Usage Terms
3
Send to the number 5500 word Додати, add number for a search
4
Get the confirmation of the successful request
Send a free SMS to the number <a href="sms:5500;?&amp;body=Старт">5500</a> with the word <strong>Старт</strong>
Read the Service Usage Terms
Send  to the number <a href="sms:5500;?&amp;body=Додати +380">5500</a> word <strong>Додати</strong>, add number for a search
Get the confirmation of the successful request
Wait for an SMS with permission to receive location information
To receive the subscriber's location, send to the number <a href="sms:5500;?&amp;body=Пошук +380">5500</a> word <strong>Пошук</strong> and the subscriber's number
View the subscriber's location on the map by following the link in the SMS reply
5
Wait for an SMS with permission to receive location information
6
To receive the subscriber's location, send to the number 5500 word Пошук and the subscriber's number
7
View the subscriber's location on the map by following the link in the SMS reply
Send a free SMS to the number <a href="sms:5500;?&amp;body=Старт">5500</a> with the word <strong>Старт</strong>
1
Send a free SMS to the number 5500 with the word Старт
Read the Service Usage Terms
2
Read the Service Usage Terms
Send  to the number <a href="sms:5500;?&amp;body=Додати +380">5500</a> word <strong>Додати</strong>, add number for a search
3
Send to the number 5500 word Додати, add number for a search
Get the confirmation of the successful request
4
Get the confirmation of the successful request
Wait for an SMS with permission to receive location information
5
Wait for an SMS with permission to receive location information
To receive the subscriber's location, send to the number <a href="sms:5500;?&amp;body=Пошук +380">5500</a> word <strong>Пошук</strong> and the subscriber's number
6
To receive the subscriber's location, send to the number 5500 word Пошук and the subscriber's number
View the subscriber's location on the map by following the link in the SMS reply
7
View the subscriber's location on the map by following the link in the SMS reply

FAQ

Service cost

open

During the period from з 01.09.2022 to 26.05.2024, the service cost is free.

In case of the change in the usage terms, the operator will definitely notify you in advance.

Who can use the service?

open

The service is available to all Vodafone subscribers. You can obtain the location data of any Vodafone subscriber who has given permission to you.

Subscribers who use the Internet for 2nd device service can receive location information of the main SIM card only.

How to start using the service?

open

There is no need to activate the "Geoposhuk" service separately. It is available to all Vodafone subscribers by default.

You can use the service simultaneously through SMS requests to the number 5500 and in the My Vodafone application. All requests successfully sent to the number 5500 are automatically pulled up in the service menu in the application.

The service is managed by sending SMS messages to the number 5500.

For a subscriber who views the location:
To start using the service, send an SMS with the word START to the number 5500.
To get permission to access location data – SMS with the word Add and the subscriber's number (for example: Add +380ХХХХХХХХХХ).
To find out the subscriber's location – SMS with the word Search and the subscriber's number (for example: Search +380ХХХХХХХХХХ).
To delete a number from the list for location determination – SMS with the word Delete and the number of the subscriber (for example: Delete +380ХХХХХХХХХХ).

For a subscriber who gives consent to view the location:
To allow receiving data about your location – SMS with the word YES and the subscriber's number (for example: YES +380ХХХХХХХХХ).
To refuse to receive your location data – SMS with the word NO and the subscriber's number (for example: NO +380ХХХХХХХХ). You can opt-out of receiving your location data at any time.
To immediately refuse all subscribers to receive data about their location – SMS with the word STOP.

List of commands for using the service via SMS requests

open

The service is managed by sending SMS messages to the number 5500.

For a subscriber who views the location:
To start using the service, send an SMS with the word START to the number 5500.
To get permission to access location data – SMS with the word Add and the subscriber's number (for example: Add +380ХХХХХХХХХХ).
To find out the subscriber's location – SMS with the word Search and the subscriber's number (for example: Search +380ХХХХХХХХХХ).
To delete a number from the list for location determination – SMS with the word Delete and the number of the subscriber (for example: Delete +380ХХХХХХХХХХ).

For a subscriber who gives consent to view the location:
To allow receiving data about your location – SMS with the word YES and the subscriber's number (for example: YES +380ХХХХХХХХХ).
To refuse to receive your location data – SMS with the word NO and the subscriber's number (for example: NO +380ХХХХХХХХ). You can opt-out of receiving your location data at any time.
To immediately refuse all subscribers to receive data about their location – SMS with the word STOP.

I sent a request for permission to view the location, but there is no response for a long time.

open

The speed of processing the request depends on the subscriber who grants this permission. As soon as the subscriber provides it, you will receive an SMS.

What is the coverage area of the service?

open

The accuracy of the location determination in cities is higher, in rural areas there may be an error in determining the coordinates. If the subscriber is in Ukraine:

If the subscriber is in Ukraine:
You can receive data about its location throughout the country, except for the temporarily occupied territories.

If the subscriber is abroad:
You can receive data about the subscriber's location at the time of his/her last online presence in Ukraine.

If you are abroad:
You can only get permission and view your location in the My Vodafone app.

My phone is stolen or lost, how to protect the geolocation information?

open

Call 111 or visit the nearest Vodafone shop to temporarily block the phone number and get a new SIM card.

How will the subscriber's location be displayed?

open

For the safety of the tracked subscriber, you will receive information about his/her location with an approximate radius of 3 km.

The map will also indicate the date and time when the geolocation of the subscriber is provided. If there is no connection, you will receive his/her last location when connected.

Why didn't I receive location data?

open

If there is no information about the subscriber, you will receive an SMS: «Відсутня інформація про абонента. Спробуйте пізніше».

The application will also display information on the map: «Неможливо знайти інформацію про абонента. Спробуйте пізніше».

Possible reasons:

  • the subscriber is not online,
  • the subscriber's phone is turned off,
  • the subscriber is outside the scope of the service.

If there are temporary difficulties in the service operation?

open

This means that there are temporary technical problems.

When using the service via SMS requests, you will receive the following SMS: "Error executing the request.«Помилка виконання запиту. Спробуйте пізніше. Деталі: 111».

Therefore, make a request later or report the problem to the operator (in the chat or by calling 111).

How will I know if someone gets information about my location?

open

Only subscribers to whom you have given consent may receive information about your location.

After each request to view your location, you will receive the following SMS reminder: «Абонент +380ХХХХХХХХХ переглядає ваше місцезнаходження».

How does the service work?

open

The advantage of the service is that the search for the subscriber is carried out by the signal from the SIM card without using the Internet.

The location definition is displayed approximately. It is necessary for the safety of your loved ones and is a forced temporary measure.

he service is currently in test mode. Certain deviations or temporarily incorrect operation are possible. You can offer your suggestions regarding the serviceoperation to us in the chat or by calling 111.

Limit the operation of the service if you want to view the location

open

1. By sending a request to view the subscriber's location, you accept responsibility for storing and transmitting information about the subscriber's location.

2. Requests can be sent to a maximum of 5 mobile numbers (including the mobile numbers with unanswered or rejected calls).

To send a request to another number, delete the number that previously gave you their consent or refusal. Send the word Delete to number 5500 and specify the subscriber's number in the format +380ХХХХХХХХХ or press the Delete Number button in the application.
Important: It is not possible to delete a number that did not answer.

3. If the subscriber did not respond to the request or refused, you can make repeated requests no more than once every 3 hours after the last request. If the number is deleted, you can also initiate a repeat request once every 3 hours.

4. After obtaining permission to determine the location, you can view the subscriber's location no more than 10 times a day. Using the service in the application, update the coordinates directly on the map.

5. The location permit is valid for 30 days after its receipt. After the expiration of this period, it is necessary to update the request or, if necessary, send a request to a new number.

Service limits if you give consent to location viewing

open

1. By granting permission you accept the risks that the subscriber who sent the request may use your location data for personal purposes.

2. You can only allow up to 5 subscribers to view your location.

In order to give consent to the sixth subscriber, it is necessary to refuse one of the previously granted permissions to other subscribers: SMS with the word НІ and the subscriber's number (for example: НІ +380ХХХХХХХХ).

3. After giving a refusal to determine the location, you can give your permission again at any time if the subscriber has not removed your number from the list. You will know that the subscriber has deleted your number when you receive an SMS: «Абонент +380ХХХХХХХХХХ відхилив свій запит на перегляд Вашого місцезнаходження».

4. The permission for location determination is valid for 30 days after its issuance. After that, the whole verification process has to be made again or you can give permission to another caller who sent the request.

Need help? Open chat