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Geoposhuk –
find the location
of your family members

Переваги eSIM

Geoposhuk service advantages

Переваги eSIM
Search by phone number Search by phone number
Find out the subscriber`s location by phone number
No apps and internet required No apps and internet required
No need to install the applications and have the Internet access for a subscriber, whose location you want to find
Convenient view Convenient view
Convenient location view on the map
Search area Search area
Large coverage area

Location determination is carried out only with the voluntary and confirmed consent of the subscriber, who gives permission to receive this data.

Service cost

During the period from 07.09.2022 to 25.02.2023, the service cost will not be charged separately. If the Usage Terms change, the operator will definitely notify you in advance.

How to use the service

How to use the service
How to use the service
How to use the service
How to use the service
How to use the service
How to use the service
How to use the service
1
Send a free SMS to the number 5500 with the word Старт
2
Read the Service Usage Terms
3
Send to the number 5500 word Додати, add number for search
4
Get the confirmation of the request success
5
Wait for an SMS with a permission to get the location information
6
To receive the subscriber's location, send to the number 5500 word Пошук and the subscriber's number
7
View the location ,of the subscriber on the map by following the link in the SMS reply
Send a free SMS to the number <a href="sms:5500;?&amp;body=Старт">5500</a> with the word <strong>Старт</strong>
1
Send a free SMS to the number 5500 with the word Старт
Read the Service Usage Terms
2
Read the Service Usage Terms
Send  to the number <a href="sms:5500;?&amp;body=Додати +380">5500</a> word <strong>Додати</strong>, add number for search
3
Send to the number 5500 word Додати, add number for search
Get the confirmation of the request success
4
Get the confirmation of the request success
Wait for an SMS with a permission to get the location information
5
Wait for an SMS with a permission to get the location information
To receive the subscriber's location, send to the number <a href="sms:5500;?&amp;body=Пошук +380">5500</a> word <strong>Пошук</strong> and the subscriber's number
6
To receive the subscriber's location, send to the number 5500 word Пошук and the subscriber's number
View the location ,of the subscriber on the map by following the link in the SMS reply
7
View the location ,of the subscriber on the map by following the link in the SMS reply

FAQ

Service cost

open

During the period from 07.09.2022 to 25.02.2023, the service cost will be freeIf the Usage Terms change, the operator will definitely notify you in advance.

Who can use the service?

open

The service is available to all Vodafone subscribers. You can obtain the location data of any Vodafone subscriber who has given permission to you.

Subscribers who use the "Internet for the 2nd device" service can receive the location information of the main SIM card only.

How to start using the service?

open

There is no need to activate the Geosearch service separately. It is available to all subscribers of the Vodafone network by default.

To start using the service:
1. Send an SMS to the number 5500 with the word Старт.
2. Read the Service Usage Terms.
3. Send an SMS to the number 5500 with the word Додати and specify the number of the subscriber in the format +380ХХХХХХХХ, whose location you are interested in. If the request was sent successfully and the subscriber received it, you will get the following SMS: "You have successfully sent a request to the subscriber +380XXXXXXXXXXXX. Wait for a confirmation".
4. Wait for the SMS with permission to get location information.
5. To receive data about the subscriber's location, send an SMS to the number 5500 with the word Пошук and the subscriber's number.
6. View information about the subscriber's location on the map using the link in the SMS reply.

List of commands for using the service

open

The service is managed by sending SMS messages to the number 5500.

For a subscriber viewing the location:
To start using the service, send an SMS with the word СТАРТ to the number 5500.
Get permission to access location data – SMS with the word Додати and the subscriber's number (for example: Додати +380ХХХХХХХХХХ).
Find the subscriber's location – SMS with the word Пошук and the subscriber's number (for example: Пошук +380ХХХХХХХХХХ).
Delete a number from the list for location determination – SMS with the word Видалити and the subscriber's number (for example: Видалити +380ХХХХХХХХХХ).

For a subscriber who gives perrmission to view his/her location:
Give a permit to get data to get data – SMS with the word ТАК and the subscriber's number (for example: ТАК +380ХХХХХХХХХ).
Refuse to get data about your location – SMS with the word НІ and the subscriber's number (for example: НІ +380ХХХХХХХХ). You can opt-out of receiving your location data at any time.
Immediately refuse all subscribers to get data about the location – SMS with the word СТОП.

I sent a request for permission to view the location, but there is no response for a long time.

open

The speed of processing the request depends on the subscriber who grants this permission. As soon the subscriber provides it, you will receive an SMS.

What is the coverage area of the service?

open

The service operates throughout Ukraine, except for the temporarily occupied territories and abroad.

If the subscriber is abroad, you can get data about the subscriber's location at the time of his/her last stay on the network in Ukraine. 

The accuracy of determining the location in cities is higher than in rural areas where there may be an error in determining the coordinates.

My phone is stolen or lost, how to protect the geolocation information?

open

Call 111 or visit the nearby Vodafone shops, to temporarily block the phone number and get a new SIM card.

How will the subscriber's location be displayed?

open

For the safety of the tracked subscriber, you will receive information about his/her location with an approximate radius of 3 km. The map will also indicate the date and time when the geolocation of the subscriber is provided. 

If there is no connection, you will receive his/her last location when connected.

Why didn't I receive location data?

open

If there is no information about the subscriber, you will receive an SMS: «Відсутня інформація про абонента. Спробуйте пізніше».

Possible reasons:

  • the subscriberwas out of the network;
  • the subscriber's phone is turned off;
  • the subscriber is located where the service is unavailable.

If there are temporary difficulties in the operation of the service?

open

This means that there are temporary technical problems. You will receive the following SMS: «Помилка виконання запиту. Спробуйте пізніше. Деталі: 111».

Therefore, make a request later or report the problem to the operator (in the chat or by calling 111).

How will I know if someone gets information about my location?

open

Only subscribers to whom you have given consent can receive information about your location.

After each request to view your location, you will receive the following SMS reminder: «Абонент +380ХХХХХХХХХ переглядає Ваше місцезнаходження».

What mode does the service work in?

open

The service is currently running in test mode. Certain deviations or temporary incorrect service operation are possible.

To leave your suggestions about the service operation, contact the chat or call 111.

Limit the operation of the service if you want to view the location

open

1. By sending a request to view the subscriber's location, you bear responsibility for storing and transmitting information about the subscriber's location.
2. Requests can be sent to a maximum of 5 mobile numbers (taking into account the mobile numbers of subscribers who did not answer or refused).
To send a request to another mobile number, delete the mobile number of the subscriber who previously gave you consent or refused. Send the word Видалити to the number 5500 and specify the subscriber's mobile number in the format +380ХХХХХХХХХ.
Note that It is impossible to delete a mobile number of the subscriber who did not answer.
3. If the subscriber did not respond to the request or refused, you can make repeated requests no more than once every 3 hours after the last request. If the number is deleted, you can also initiate a repeat request once every 3 hours.
4. After obtaining permission to determine the location, you can view the subscriber's location no more than 10 times a day.
5. The location permit is valid for 30 days after its receipt. After the expiration of this period, it is required to update the request or, if necessary, send a request to a new mobile number.

Service limits if you give consent to location viewing

open

1. By granting permission, you accept the risks that the subscriber who sent the request may use your location data for personal purposes.
2. You can allow up to 5 subscribers only to view your location.
In order to give consent to the sixth subscriber, it is necessary to refuse one of the previously granted permissions to other subscribers: SMS with the word НІ and the subscriber's number (for example: НІ +380ХХХХХХХХ).
3. After giving a refusal to determine the location, you can give your permission again at any time if the subscriber has not deleted your mobile number from the list. You will know that the subscriber has deleted your number when you receive an SMS: «Абонент +380ХХХХХХХХХХ відхилив свій запит на перегляд Вашого місцезнаходження».
4. The permission to determine the location is valid for 30 days after its granting. After that, the whole verification process will be started again or you can give permission to another subscriber who sent the request.

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