Geoposhuk – find out
the location of your relatives

During the period from з 01.09.2022 to 25.11.2023, the service cost is free.

In case of the change in the usage terms, the operator will definitely notify you in advance.

The service is available to all Vodafone subscribers. You can obtain the location data of any Vodafone subscriber who has given permission to you.

Subscribers who use the Internet for 2nd device service can receive location information of the main SIM card only.

There is no need to activate the "Geoposhuk" service separately. It is available to all Vodafone subscribers by default.

You can use the service simultaneously through SMS requests to the number 5500 and in the My Vodafone application. All requests successfully sent to the number 5500 are automatically pulled up in the service menu in the application.

The service is managed by sending SMS messages to the number 5500.

For a subscriber who views the location:
To start using the service, send an SMS with the word START to the number 5500.
To get permission to access location data – SMS with the word Add and the subscriber's number (for example: Add +380ХХХХХХХХХХ).
To find out the subscriber's location – SMS with the word Search and the subscriber's number (for example: Search +380ХХХХХХХХХХ).
To delete a number from the list for location determination – SMS with the word Delete and the number of the subscriber (for example: Delete +380ХХХХХХХХХХ).

For a subscriber who gives consent to view the location:
To allow receiving data about your location – SMS with the word YES and the subscriber's number (for example: YES +380ХХХХХХХХХ).
To refuse to receive your location data – SMS with the word NO and the subscriber's number (for example: NO +380ХХХХХХХХ). You can opt-out of receiving your location data at any time.
To immediately refuse all subscribers to receive data about their location – SMS with the word STOP.

The service is managed by sending SMS messages to the number 5500.

For a subscriber who views the location:
To start using the service, send an SMS with the word START to the number 5500.
To get permission to access location data – SMS with the word Add and the subscriber's number (for example: Add +380ХХХХХХХХХХ).
To find out the subscriber's location – SMS with the word Search and the subscriber's number (for example: Search +380ХХХХХХХХХХ).
To delete a number from the list for location determination – SMS with the word Delete and the number of the subscriber (for example: Delete +380ХХХХХХХХХХ).

For a subscriber who gives consent to view the location:
To allow receiving data about your location – SMS with the word YES and the subscriber's number (for example: YES +380ХХХХХХХХХ).
To refuse to receive your location data – SMS with the word NO and the subscriber's number (for example: NO +380ХХХХХХХХ). You can opt-out of receiving your location data at any time.
To immediately refuse all subscribers to receive data about their location – SMS with the word STOP.

The speed of processing the request depends on the subscriber who grants this permission. As soon as the subscriber provides it, you will receive an SMS.

The accuracy of the location determination in cities is higher, in rural areas there may be an error in determining the coordinates. If the subscriber is in Ukraine:

If the subscriber is in Ukraine:
You can receive data about its location throughout the country, except for the temporarily occupied territories.

If the subscriber is abroad:
You can receive data about the subscriber's location at the time of his/her last online presence in Ukraine.

If you are abroad:
You can only get permission and view your location in the My Vodafone app.

Call 111 or visit the nearest Vodafone shop to temporarily block the phone number and get a new SIM card.

For the safety of the tracked subscriber, you will receive information about his/her location with an approximate radius of 3 km.

The map will also indicate the date and time when the geolocation of the subscriber is provided. If there is no connection, you will receive his/her last location when connected.

If there is no information about the subscriber, you will receive an SMS: «Відсутня інформація про абонента. Спробуйте пізніше».

The application will also display information on the map: «Неможливо знайти інформацію про абонента. Спробуйте пізніше».

Possible reasons:

• the subscriber is not online,
• the subscriber's phone is turned off,
• the subscriber is outside the scope of the service.

This means that there are temporary technical problems.

When using the service via SMS requests, you will receive the following SMS: "Error executing the request.«Помилка виконання запиту. Спробуйте пізніше. Деталі: 111».

Therefore, make a request later or report the problem to the operator (in the chat or by calling 111).

Only subscribers to whom you have given consent may receive information about your location.

After each request to view your location, you will receive the following SMS reminder: «Абонент +380ХХХХХХХХХ переглядає ваше місцезнаходження».

The advantage of the service is that the search for the subscriber is carried out by the signal from the SIM card without using the Internet.

The location definition is displayed approximately. It is necessary for the safety of your loved ones and is a forced temporary measure.

he service is currently in test mode. Certain deviations or temporarily incorrect operation are possible. You can offer your suggestions regarding the serviceoperation to us in the chat or by calling 111.

1. By sending a request to view the subscriber's location, you accept responsibility for storing and transmitting information about the subscriber's location.

2. Requests can be sent to a maximum of 5 mobile numbers (including the mobile numbers with unanswered or rejected calls).

To send a request to another number, delete the number that previously gave you their consent or refusal. Send the word Delete to number 5500 and specify the subscriber's number in the format +380ХХХХХХХХХ or press the Delete Number button in the application.
Important: It is not possible to delete a number that did not answer.

3. If the subscriber did not respond to the request or refused, you can make repeated requests no more than once every 3 hours after the last request. If the number is deleted, you can also initiate a repeat request once every 3 hours.

4. After obtaining permission to determine the location, you can view the subscriber's location no more than 10 times a day. Using the service in the application, update the coordinates directly on the map.

5. The location permit is valid for 30 days after its receipt. After the expiration of this period, it is necessary to update the request or, if necessary, send a request to a new number.

1. By granting permission you accept the risks that the subscriber who sent the request may use your location data for personal purposes.

2. You can only allow up to 5 subscribers to view your location.

In order to give consent to the sixth subscriber, it is necessary to refuse one of the previously granted permissions to other subscribers: SMS with the word НІ and the subscriber's number (for example: НІ +380ХХХХХХХХ).

3. After giving a refusal to determine the location, you can give your permission again at any time if the subscriber has not removed your number from the list. You will know that the subscriber has deleted your number when you receive an SMS: «Абонент +380ХХХХХХХХХХ відхилив свій запит на перегляд Вашого місцезнаходження».

4. The permission for location determination is valid for 30 days after its issuance. After that, the whole verification process has to be made again or you can give permission to another caller who sent the request.