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We have collected for you the answers to all relevant questions in the "Support" section.

Go to the "Support" section

Unlimited traffic for favourite apps

Video and music

Apple TV, Apple Music, YouTube, YouTube Music, Netflix, MEGOGO, SoundCloud, Deezer, Spotify, Shazam, SWEET.TV, Дія TV

Social networks

Instagram, Facebook, Pinterest, Twitter, LinkedIn, Snapchat, TikTok, Likee, Reddit, Canva

Messengers

Viber, WhatsApp, Skype, Telegram, Hangouts, Google Classroom, Google Meet, Zoom, Skype for Business, FaceTime, Microsoft Teams, WeChat, All-Ukrainian School Online, Дія, Coursera, Duolingo

Games

Twitch, App Store, Google Play, Steam, Discord

18 GB

additionally to unlimited
data for apps

1 000 min

to all numbers within Ukraine (landline, mobile, Vodafone), afterwards – unlimited calls in Vodafone

200 UAH

6,67 UAH/day Estimated cost of the tariff per day. Calculation method

My Vodafone app is your mobile self-care

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Top up with no commission Top up with no commission

Exchange your bonuses to support the Armed Service of Ukraine Exchange your bonuses to support the Armed Service of Ukraine

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Information about the tariff Joice

How to activate Joice?

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  • Tariff closed to new connections. Select current page with rates
  • The tariff is available when you switch to Vodafone Ukraine from other operators without your mobile number change
  • Switch to the Joice tariff is impossible for the existing Vodafone Prepaid customers.

International Calls

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The Unlimited Abroad service for Joice customers

Activate the Unlimited Abroad service and make the unlimited calls to your relatives who use the T-Mobile/Heyah mobile networks (Poland). .

Cost 
Activation 
Status
Deactivation
                       use My Vodafone  app or dial:
35 UAH for every 30 days a
nd 3 UAH pay as you go/day
*600*7# *600*7*1# *600*7*0# 

Calls abroad in the Joice tariff within the monthly service package and daily tariffs. 

Stay in touch with your friends and relatives. The cost of international calls in the Joice tariff starts from 15 min/25 UAH per day of use in 16 countries (within 20 packages per day) or 5 min/30 UAH per day of use in 14 countries (within 20 packages per day).

List of 16 countries for calls abroad 

Minutes are available for calls to mobile and landline numbers:

Canada (+1)
Czech Republic (+420)
Denmark (+45)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
India (+91)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Spain (+34)
Sweden (+46)
United Kingdom (+44)
United States of America (+1)

List of 14 countries for calls abroad 

Minutes are available for calls to mobile and landline numbers:

Australia (+61)
Belgium (+32)
China (+86)
Croatia (+385)
Cyprus (+357)
Ireland (+353)
Italy (+39)
Israel (+972)
Malta (+356)
Netherlands (+31)
Norway (+47)
Switzerland (+41)
Uzbekistan (+998)
Vatican (+379)

Joice Basic Service Package

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The monthly cost of the tariff
200 UAH
The cost of overbundled services
Video and Music:
Apple TV, Apple Music, YouTube, YouTube Music, Netflix, MEGOGO, SoundCloud, Deezer, Spotify, Shazam, SWEET.TV, Дія TV
Unlimited
Read the Fair Usage Policy on unlimited internet for applications and services in the Joice tariff
Social networks:
Instagram, TikTok, Likee, Facebook, Pinterest, Twitter, LinkedIn, Snapchat, Reddit, Canva
Unlimited
Messengers:
Text and graphic messages Viber, Telegram, WhatsApp, Facebook Messenger, Hangouts, WeChat, Skype, Zoom, Google Classroom, All-Ukrainian School Online, Coursera, Duolingo, Дія, audio and video calls on Zoom, Viber, WhatsApp, Skype, Skype for Business, Hangouts, Google Meet, Microsoft Teams, WeChat, FaceTime
Unlimited
Games:
Twitch, App Store, Google Play, Steam, Discord
Unlimited
Internet
18 GB
every 200 MB
for 15 UAH
Calls to all numbers within Ukraine (landline, mobile, Vodafone)
1 000 min
Unlimited calls in Vodafone network and 0,60 UAH/min for calls to other networks
SMS in Ukraine
50 SMS
1,50 UAH/SMS per day
0,50 UAH/SMS
International calls (to 16 countries)
15 min
25 UAH/day
(within 20 packages per day)
More detailed When 20 packages are used for a day, the cost of the calls will be 5 UAH/min

  • Overbundled internet – 15 UAH for every 200 MB (within 20 packages by the end of the day at maximum speed, and afterwards the speed will be up to 150 Kbps).

  • SMS abroad – 6 UAH/SMS.

  • The gigabytes of the internet within the tariff are available for use in 2G, 3G and 4G networks with technical access and coverage.


If your monthly service package has expired, you can personally activate it:

The monthly cost of the tariff
To check the account and tariff
To activate the service package for a month
To check the service packages of the tariff in Ukraine
200 UAH


use My Vodafone app or dial

*101#
*101*444#
*101*4# 


  • To correctly charge a service package for a month, please end all previously started internet sessions or turn the phone off and on.
  • The date of the next charge and renewal of the service package depends on the date of activation of the monthly service package.

Unlimited traffic for the Дія app (functionality for documents) jointly with with Дія Radio is available regardless of the service package activation for a month; Unlimited traffic for Дія TV is available only when the service package is activated for a month.

Unlimited messengers do not apply to audio and video calls in such applications as Telegram, Facebook Messenger, as well as messaging (text and graphic messages) in such applications as Google Meet, Microsoft Teams, Skype for Business that will be charged according to your tariff plan.

The basic service package does not include the subscription fee in such internet applications (services) as Apple TV, Apple Music, YouTube Premium, YouTube Music Premium, Netflix, MEGOGO, Google Play Music, Deezer, Spotify, SWEET.TV and other.

The Google Play application is identical to the Play Market application, and may change its name to Play Market depending on the version of the smartphone’s operating system.

Most services and applications use not only their own but also third-party resources that can use the GB of your primary package. For the correct operation, we recommend to monitor the GB balance in the primary package (in My Vodafone app).

Unlimited traffic to your favorite applications is provided only if you use the service through the official iOS or Android applications and through the official web versions in smartphones. When using unofficial applications or Lite versions, the traffic may not be identified in the network and will be charged according to your tariff plan.

After using 30 GB in total in the unlimited applications and services, the internet speed for them will be up to 2.5 Mbps. Read the Fair Usage Policy on unlimited internet for applications and services in the Joice tariff. 

Within the basic service package you get the unlimited traffic in the listed applications, except for the following technical traffic to be charged, for example:

  • Ads while watching streaming video
  • Pop-up notifications and promotional links in apps
  • External links and navigation to other websites, programs, news, blogs, maps, etc.
  • Podcasts
  • RRS channels
  • Software update
  • Videos and content hosted on other websites displaying in the app

Unlimited traffic provided for use in the above applications and services is not subject to sharing. The traffic of the connected device when using the smartphone as an internet access point (in modem mode) or when used in modems, downloading the traffic using data compression services (Onavo, KickBit etc.) or VPN is charged according to the terms of the tariff plan.


Daily Services Usage Terms 


The service fee in the Joice tariff is charged every monthly on the day corresponding to the activation date of the first package. If there is not enough money on the account to pay the cost of the monthly service package, the daily rates will automatically apply:

Daily tariffs
15 UAH/day for unlimited calls in Vodafone network
Internet*
15 UAH for every 200 MB (20 packages per day)
Calls to other networks in Ukraine
0,60 UAH/min
International calls (to 16 countries)
15 min for 25 UAH/day
(within 20 packages per day to 16 countries) When 20 packages are used for a day, the cost of the calls will be – 5 UAH/min
SMS to all operators in Ukraine
50 SMS
1,50 UAH/day
SMS abroad
6 UAH/SMS


*The internet – 15 UAH for every 200 MB (20 packages with 200 MB each are provided by the end of the day at maximum speed, and afterwards the speed will be up to 150 Kbps).
If there is a sufficient amount on the account, the payment for the monthly service package will be charged every month on the day corresponding to the activation date, within the period from 00:00 to 8:00, and you will be informed about it by SMS after 8:00.
Please note  that you will use communication services (calls, the internet) on a pay-as-you-go basis until you receive an SMS on the service package accrual.
For example, the service package was activated on the 25th, the payment will be charged on the 25th of next month. If there is not enough money on your account to pay for a service package per month, the switch to the daily services will be automatically performed, regardless of their use.
Further, the account balance will be checked every day from 00:00 to 8:00 and, if there is a sufficient amount of money, the cost will be charged and the service package will be activated for a month.
Please note that the date of the next charge will be changed considering the new activation date of the service package for a month, to check, please use My Vodafone app or dial *101*4#

Unlimited traffic to your favourite applications is provided only on the territory of Ukraine in the Vodafone network.
When planning a trip abroad, use the roaming offers.

When the network is overloaded, the speed of the internet access may be limited. The services are available on the territory of Ukraine where there is the coverage of the operator’s network, except for the temporarily occupied territory and the territory where the public authorities temporarily do not exercise their powers or do not exercise them in full.

Roaming

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Basic conditions of roaming are applied in your tariff. Information about cost of calls, internet, SMS and profitable services you may discover on roaming page

Add-on services

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«The internet for the 2nd Device» service 


«The internet for the 2nd Device» service allows you to use the internet of your primary card on an additional SIM card in a tablet, modem, laptop. Both cards have a single mobile number and account.


How to start using the service: 

Step 1. Buy  a Power SIM starter pack.
Step 2. Activate the service and restart the smartphone.
Step 3. Wait for the SMS about the service activation and insert Power SIM into an additional device.


The service cost

No extra charges within the first month after the first activation. Starting from the 2nd month, the service will be provided at a standard cost of 50 UAH/month additionally to the cost of the monthly package.

The «Joice X2» service


Starting from 22.02.2024 the following will be available with the Joice X2 service:


Internet25 GB
Calls to all networks of Ukraine2 000 min
Standard service cost in addition to the basic cost of the service package50 UAH/month
Monthly package cost with the Joice X2 service220 UAH


The service cost is automatically charged from the account. The validity of the activated service will be extended for the next month until the customer disconnects it.


The service will be valid if the service package is activated for a month. If the monthly package is not activated, the service will be not activated and the daily tariffs will apply.


After the service is deactivated, the tariff provided with it will be valid until the next update of the monthly service package. Further, the Joice X2 service will be unavailable for reactivation on standard terms and the standard Joice tariff conditions will apply.


The service deactivation will also deactivate the «ONLINE-SPROTYV» promotion, if it was activated.


Check the tariff status
Deactivate the service
Use My Vodafone app or dial

*101*4# 
*811*0# 


«Year without fees» service


Pay in advance and use your tariff for 12 months – service package for month would be updated automatically in accordance with the current terms of the tariff plan and without regular payments. Be online with internet, call within Ukraine without limits and use other service included into monthly service pack.


Service cost – 2 200 UAH/12 month
Special price for new subscribers – 1 350 UAH/12 month



Activate service
Status check
In My Vodafone app or:

*365#
*365*1#



The service is unavailable for activation if the customer uses the Joice X2 service.

Information about all services

The current terms of the tariff plan mean the current terms of the tariff plan as of the service package updating time.


General information

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Tariff closed to new connections. Select current page with rates.
The tariff is available when you switch to Vodafone Ukraine from other operators without your mobile number change.

The cost of the starter pack is 200 UAH.

6,67 UAH/day is the estimated cost per day in Joice, which is determined by dividing the cost of a service package for the calendar month into the average duration of the month: 200 UAH for 30 days. The estimated daily cost for the calendar months of 28, 29, 31 days can be calculated by dividing the cost of a service package for a calendar month into the corresponding number of days.

The tariffs are applicable on the territory of Ukraine with the presence of the operator’s network coverage, except for the territory where the public authorities temporarily do not exercise their powers or do not exercise them in full.

The cost of calls is indicated for the first second of each minute of the call, the cost of which includes each subsequent second of the specified minute within the conversation. The payment is charged in the first second of each minute of the conversation.
The tariffs are indicated in hryvnias, including VAT and the Pension Fund fee, which is 7.5% of the service cost, net of VAT, as of 22.02.2024.
The minimum term of the tariff is 30 days from the date of its introduction.

More information on the tariffs, promotions, cost and terms of the service can be found in My Vodafone app or by dialing:
111 — free from the Vodafone Ukraine mobile number in Ukraine;
0800 400 111 — for subscribers of other operators of Ukraine (free from any number in Ukraine).
PrJSC “VF Ukraine”, 15 Leyptsyzka street, Kyiv, 01601, No. 1 in the Register of Telecommunications Operators and Providers.

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